What to do if your save files are missing in The Witcher 3: Wild Hunt Complete Edition on PS5

When trying to load a save file from the PlayStation 5 version of The Witcher III: Wild Hunt Complete Edition, you may notice that some of your manual and/or auto saves are missing or deleted.  

To see how you can potentially fix this issue, you can take a look at this troubleshooting article from Seeking Tech. 

1. If you are using the Crossing Progression feature for this game, then you may have been signed out of your GoG account. As a result, the save data you have stored on the cloud servers may be lost. 

In order to recover them, you need to sign back into your GoG account from within The Witcher 3: Wild Hunt Complete Edition. In order to do so, you need to take the following steps: 

  • Open the game on your PlayStation 5 if you haven’t done so already.  
  • In the main menu, you need to select Load Game.  
  • From the Load Game menu, press the L2 button to enable Cross Progression.  
  • You should now see the Connect Your Profile screen. Visit the link provided here on a web browser. 
  • On the webpage, you should see the My Rewards screen. Here, you need to select Claim. 
  • Afterwards, log into your GoG account. 
  • You should now see the Your Rewards screen in The Witcher 3: Wild Hunt Complete Edition. Here, you need to press X to Accept them and sign into your GoG account in the game. 
  • Back in the main menu, select the Load Game option again. 

2. If you are using cross save, then you should make sure that you properly transfer the save from the PlayStation 4 version of The Witcher III: Wild Hunt to the complete edition on the PlayStation 5. 

If you are having problems doing so, then you can take a look at this troubleshooting guide. 

3. You can also try downloading your backup save files from the PlayStation Plus cloud servers if you previously uploaded them by doing the following: 

  • Go to the home screen of your PS5. You can do so by long pressing the PS logo button on your DualSense.  
  • In the home screen, move the cursor over to The Witcher 3: Wild Hunt Complete Edition. 
  • With the game highlighted, press the Options button on the controller.  
  • In the pop-up menu, you then need to select Upload/Download Saved Data. 
  • After getting to the Upload/Download Saved Data screen, you then need to select the Download option. 

4. Currently, The Witcher III: Wild Hunt Complete Edition is a little bit buggy. In addition to missing save files, the game is also suffering from a few other notable glitches. 

Therefore, we recommend that you don’t play the game at all until a new update is available to address lost saved data.  

To see if there is a new patch available, press the Options button with The Witcher 3: Wild Hunt Complete Edition highlighted on the home screen of your PS5. Afterwards, you need to select the Check for Update option.

What to do if PS3 trophies are not showing up on PS5

You can use your PlayStation 5 or PlayStation 5 Digital Edition console to play PS3 games through cloud streaming via the PlayStation Plus Premium service. Some of these retro games also come with trophy support.  

If you think that you are earning trophies for a specific PS3 game but they aren’t show up on your PS5, then you can take a look at this troubleshooting article from Seeking Tech to see what you can do.  

1. As we stated above, not all PS3 game support trophies. Therefore, we recommend searching through Google to see if the game you are having issues with actually has a trophy list. 

2. If the PS3 game has a trophy list but they aren’t popping up when you are earning them, then we suggest checking out the trophy descriptions again to see if you are actually meeting the specific requirements.  

3. It is also important to note that some trophies may be glitched and can’t be earn no matter what actions you choose to take. 

4. If you are for sure that you should be earning trophies when streaming PS3 games on your PlayStation 5 system, then you can try restarting the stream by taking the following steps: 

  • While streaming a PS3 game on your PS5 console, press the PS button to bring up the quick menu. 
  • In the quick menu, select the Now Streaming card. 
  • Next, you need to select the Close Game option. 
  • After closing the game, open it again from the home screen menu of your console. 
  • Once you are done restarting the game, you can try viewing its trophy list to see if they are now unlocked. 
  • If they aren’t unlocked, then you may want to try meeting the unlock requirements again to see if it will work this time around. 

4. You may also need to manually sync the PS3 trophies from the game to your PlayStation Network account. In order to do so, you need to do the following: 

  • While streaming the PlayStation 3 game, press the PS button and then select the Now Streaming card. 
  • Afterwards, select the Show/Hide PS3 Menu option. 

  • You should now be in the classic XrossMediaBar menu of a virtual PlayStation 3. Here, you need to navigate over to the PlayStation Network tab. 
  • From the PlayStation Network tab, you should then select Trophy Collection. 
  • Wait for the syncing process to complete and then search for your game from the list.  
  • Hopefully, the list should show your earned trophies. 

5. You should also be able to find PS3 trophies directly from the PS5 menu. You can do so by taking the following steps: 

  • To start off, make sure you are in the home screen of your PlayStation 5. You can get there quickly by pressing and holding the PS logo button on your controller. 
  • From the home screen, select your profile picture on the top right side.  
  • In the small window menu, you should then select Trophies. 
  • The Trophies menu should you the trophy progress for the most recent games, including PS3 games you streamed through PlayStation Plus Premium.

How to reduce input lag for The Witcher 3: Wild Hunt Complete Edition on PS5

When playing The Witcher III: Wild Hunt Complete Edition on your PlayStation 5 or PlayStation 5 Digital Edition, you may notice that there is a bit of delay in between your button presses and the corresponding actions that appear on the screen. 

To see how you can potentially lower the latency for this open-world role-playing game, you can take a look at this guide from Seeking Tech. 

1. For the first step, make sure you have Game Mode, Game Optimizer Mode or a similarly named picture setting enabled on your television set.  

By doing so, you will get the lowest input possible for the screen when it comes to playing games. 

2. We also recommend using the Performance Frame Rate Mode in The Witcher 3: Wild Hunt Complete Edition as it makes the game run at up to 60 frames per second as opposed to 30 frames per second. The smoother experience should also help reduce the input delay.  

In order to change the Frame Rate Mode, you need to do the following: 

  • While playing The Witcher 3, press the Options button (which has the three horizontal lines icon at the top) on the DualSense controller. 
  • From the Options menu, you need to select Graphics. 
  • Next, you should make sure that Frame Rate Mode is set to Performance.  

3. If your television or monitor supports Variable Refresh Rate, then you can also try enable this feature on the screen’s settings menu. 

On your PlayStation 5, you then need to head over to the console’s Settings menu and then select Screen and Video > Video Output. Afterwards, make sure that the VRR setting is set to Automatic.  

4. You can also try using the DualSense as a wired controller as the wireless connection may introduce some latency. In order to do so, you need to connect it to your PS5 console via a USB cable. 

Afterwards, you need to open the Settings menu and then select Accessories > Controller (General) > Communication Method > Use USB Cable.

 

Make sure keep the DualSense connected to the console via the USB cable when playing The Witcher 3: Wild Hunt Complete Edition and you should get a more responsive experience. 

5. If you haven’t done so already, make sure you have the latest patch downloaded for the game. Furthermore, you should also have the latest firmware releases installed on your PS5 as well as your screen. 

These new updates to the software and hardware may help with reducing the input delay. 

6. Some screens are better equipped at handling input lag when compared to others.  

Therefore, you can try connecting your PlayStation 5 or PlayStation 5 Digital Edition to another television set or monitor to see if you are able to decrease the latency.

Is PlayStation Plus Extra worth it?

The PlayStation Plus Extra is a subscription that launched in 2022. So, is this more expensive tier of PS Plus worth the upgrade? You can find out in this review article at Seeking Tech. 

What are the benefits for PlayStation Plus Extra? 

By subscribing to PlayStation Plus Extra, you will get the following benefits: 

Unlock Online Multiplayer for Paid Games – A PlayStation Plus subscription to any tier, including Extra, is required if you want to unlock online multiplayer for premium paid games. With that said, PS Plus is not required for free-to-play games like Fortnite, Genshin Impact and Call of Duty: Warzone. 

Unlock PS5 Save Data Backup to Cloud Storage – The only way you can back up your save files for PlayStation 5 games is by uploading it to the cloud server. In order to use this feature, you must be a member of any of the PS Plus tiers, including Extra.  

Share Play – This feature allows you to play local multiplayer games with a friend over the internet. The friend can also take control of your game online if you need help beating a boss or section.  

Game Help – In supported video games, you can bring up the Game Help menu that will provide video tips that are design to guide you in case you feel stuck.  

Monthly Games Catalog – With PS Plus Extra, you will have a list of monthly games that you can download at no additional costs. As long as you remain a member, you will full access to these titles. 

PlayStation Plus Collection – This compilation is exclusive to PlayStation 5 owners as it contains a list of popular PS4 games that you can download at no additional costs. Just like the Monthly Games Catalog, you must remain a member of PS Plus in order to have full access to these titles. 

Games Catalog – The biggest selling point of PlayStation Plus Extra is the Games Catalog, which gives you full access to hundreds of PS4 and PS5 games. You will need to remain a member of the Extra tier or higher to be able to play these titles. Furthermore, you will lose access to these games, even if you stay subscribed to the Extra tier, if they are removed from this catalog. 

Exclusive DLC Packs – With any tiers of PlayStation Plus, you will have access to exclusive DLC packs for select games.  

Exclusive Discounts – With Extra, or any other PS Plus tiers, you will also get exclusive discounts on games, DLC and other digital content from the official PlayStation Store.  

What we like about PlayStation Plus Extra 

The best part about PlayStation Plus Extra is easily its Games Catalog. This collection contains hundreds of PS4 and PS5 games from many different genres. If you didn’t previously own a PS4, then this is a great way to catch up on the previous generation. Not to mention that you will also get access to several acclaimed PS5 games as well.  

The Monthly Games and PlayStation Plus Collection will also add some stellar titles to your library. If you remain a subscriber to the Extra tier, you can easily last through the PS5 generation without having to buy a single game. 

If you plan on buying a lot of digital games and other content from the PlayStation Store, then the occasional PS Plus exclusive discount is another positive aspect of this service. 

While the Exclusive DLC Packs, Share Play and Game Help features may be underutilized, you may find these beneficial in your case. 

What we hate about PlayStation Plus Extra 

The only real major problems we have with PlayStation Plus Extra is that it locks online multiplayer for paid games and cloud save backups to a pay wall. The latter of which is egregious when you consider that Microsoft offers cloud storage for save files absolutely free on the Xbox Series S and Xbox Series X. 

Should you get PlayStation Plus Extra? 

We highly recommend getting PlayStation Plus Extra as you will be granted access to hundreds of PlayStation 4 and PlayStation 5 games thanks to its Games Catalog, Monthly Games Catalog and PlayStation Plus Collection. If you are planning to play a lot of games on your PS4 or PS5 console, then you can easily save a lot of money by not having to buy connately buy software. 

With Extra, you will also get benefits such as Game Help, Share Play in addition to exclusive discounts and DLC. While we are not happy about online multiplayer for paid games and cloud save backup being put behind a paywall, the Extra tier will also unlock these features.  

PlayStation Plus Extra or PlayStation Plus Essential?

The major difference between the Extra and Essential tiers is that the Extra offers a Games Catalog, which contains hundreds of games that can be instantly accessed. 

So, by only paying a little bit more per month, the Extra tier provides tremendous value when it comes to the extensive game library.  

If you are only planning to play a handful of games on your console, however, then you may be better off with the cheaper PlayStation Plus Essential.

PlayStation Plus Extra or PlayStation Plus Deluxe? 

PlayStation Plus Deluxe includes all of the benefits from PlayStation Plus Extra while adding a Classics Catalog. This collection includes select remastered titles as well as emulated PS1, PS2 and PSP games.  

Unless you are really into retro gaming, we recommend sticking with Extra over the Deluxe tier. It is also important to note that the current selection of classic games have been a little underwhelming since the service has launched. 

PlayStation Plus Extra or PlayStation Plus Premium?

PlayStation Plus Premium is the most expensive tier available. It comes with everything from the Extra tier while adding the Classics catalog to go along with the ability to stream PlayStation 3 and PlayStation 4 games. The streaming can be done on PC, smartphone, tablet or directly from your PS4 or PS5 console.  

With the Premium tier, you can also download trial versions for specific games.  

Unless you are into classic games, streaming and/or playing trials, we also recommend stick with the Extra tier over upgrading to the more expensive Premium tier.

How to fix The Witcher 3: Wild Hunt Complete Edition frame rate issues on PS5

When playing The Witcher III: Wild Hunt Complete Edition on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that the game may run a little choppy in some instances.  

To see how you can potentially fix these frame rate stutters, you can take a look at this troubleshooting article from Seeking Tech.  

1. To start off, you may want to change the Frame Rate Mode of The Witcher 3: Wild Hunt Complete Edition to Performance.  

While you will miss out on ray tracing, you should end up getting a smoother running game as a result since the frame rate should go as high as 60 fps as opposed to 30 fps.  

In order to do so, you need to take the following steps: 

  • While playing The Witcher 3: Wild Hunt Complete Edition on your PlayStation 5, press the Options button on the DualSense to pause the game and open the Options menu.  
  • You should then select Display from the Options menu. 
  • Afterwards, select Graphics from the Display menu. 
  • On the Display screen, make sure the Frame Rate Mode is set to Performance. 

2. If your television set or monitor supports Variable Refresh Rate, then you can try enabling this feature from the screen’s settings menu.  

You can then turn on VRR on your PS5 by going to Settings > Screen and Video > Video Output > VRR. Afterwards make sure that VRR is set to Automatic. 

3. At launch, The Witcher 3: Wild Hunt Complete Edition is a little bit buggy, including suffering from frame rate issues. Therefore, we recommend checking to see if there are any new updates available.  

In order to do so, hover over the game’s icon in the home screen menu of your PlayStation 5 and then press the Options button. In the small window menu, you should then select the Check for Update option. 

A new patch for the game may make the game run smoother. 

4. While you are updating the game, you should also check to see if there is a new firmware available for your PS5 as it may help improve the overall performance of the gaming system.  

To check, you need to go to the Settings menu of your console and then select System > System Software > System Update and Settings > Update System Software > Update Using Internet. 

5. You may notice that the game will hitch or even momentary pause. This is due to the auto-saving feature; so, there is really not much you can do in these scenarios.

How to fix The Witcher 3: Wild Hunt Complete Edition missing DLC issues on PS5  

The Witcher III: Wild Hunt Complete Edition on PlayStation 5 should come with the with the following expansions: 

  • Hearts of Stone  
  • Blood and Wine 

If the two DLC packs are missing and/or can’t be accessible, then you can take a look at this troubleshooting article from Seeking Tech. 

1. To start off, make sure you have the correct version of the game downloaded.  

In order to check, hover over the game’s icon on the home screen menu of your PS5 or PS5 Digital Edition console. You should then be able to see the “PS5” label as well as “The Witcher 3: Wild Hunt Complete Edition.” 

If you are seeing something else, then you need to head over to The Witcher 3’s product page on the PlayStation Store App of your PS5. From there, select the three dots icon to open a small menu. From there, you can select the Complete Edition.  

If you are having problems trying to download the free next-gen upgrade for The Witcher 3, then you can take a look at this tutorial. 

It is important to note that, even if you never purchased The Witcher 3: Wild Hunt Game of the Year Edition or the two major expansions on the PlayStation 4, these DLC packs should still be included when you upgrade to the native PS5 version of the game. 

2. If you still can’t access Hearts of Stone or Blood and Wine in the complete edition, then you can try deleting the game and then re-installing it again. Make sure you wait until the download is completed before you open it. 

3. If you upgrading the game by using a physical disc from the PlayStation 4 version, then you should also make sure that you are downloading the next-gen upgrade on the PlayStation Store from the same region.  

If you have a disc copy of Witcher 3 on PS4 that was made for the United States region, for example, then you may need to download the upgrade from the U.S. PlayStation Store. 

4. Restoring the game licenses for your PlayStation Network account may also help.  

In order to do so, you need to first head over to the Settings menu of your PS5. From there, you need to select Users and Accounts > Restore Licenses > Restore.  

5. If you are able to start from a fresh save for Hearts of Stone or Blood and Wine but your imported save file from the PS4 version won’t load, then you can try doing the following: 

  • Download the latest patch for the PS4 version of Witcher 3.  
  • Open the PS4 version of Witcher 3 and then make sure you enable Cross Progression.  
  • Load the save file you want to transfer over to the PS5 version of the game. 
  • Manually save the file and it should automatically be uploaded to the cloud storage from the PS4 version of the game.

  • Next, you need to open The Witcher 3: Wild Hunt Complete Edition on PS5. 
  • Make sure you have the Cross Progression enabled on the PS5 version as well so that the save file you previously created will be automatically downloaded to the Load Game menu.  
  • You should now be able to continue the progress you made in the PS4 version of Hearts of Stone or Blood and Wine in the complete edition upgrade on your PlayStation 5.

How to fix The Witcher 3: Wild Hunt Complete Edition HDR issues on PS5

When playing The Witcher III: Wild Hunt Complete Edition on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that the HDR may look off. Some darker screens may appear to be too dark while brighter screens may be overly bright. Furthermore, the colors may be washed out as well. 

To see how you can fix the HDR display for the native PS5 version of this open-world role-playing game, you can check out this troubleshooting guide from Seeking Tech.  

1. For the first step, we recommend that you re-calibrate the HDR output setting on your PlayStation 5. You can do so by going to the Settings menu of the console and then select Screen and Video > Video Output. 

From the Video Output menu, you first need to make sure that the HDR setting is set to On When Supported. Afterwards, select the Adjust HDR option from the same screen.  

You then need to follow the instructions over the next three screens in order to calibrate your HDR brightness output of the game console to your screen.  

2. In the Video Output menu, you can also try adjusting the RGB Range setting. 

By default, it is set to Automatic (Recommended). You can try changing it to Full or Limited instead to see if you can get a better HDR picture while playing The Witcher 3: Wild Hunt Complete Edition. 

3. You can also try adjusting the Gamma output for the game. To do so, you need to take the following steps:  

  • While playing The Witcher III on the PS5, press the Options button on the DualSense to pause the game and bring up the Options menu. 
  • In the Options menu, select Display.  
  • After getting to the Display menu, select Gamma. 
  • In the Gamma menu, follow the instructions on screen, which is to move the slider until the image inside of the circle is barely visible.  
  • If you prefer to be able to see more in darker scenes, then you can move the slider more to the right. To add more visibility to lighter scenes, you can move the slider more to the left.  
  • You may have to slider constantly if your television set is not good enough at displaying darker and/or lighter scenes in order to get the HDR picture to be just right. 

4. A new feature added to the PlayStation 5 version of The Witcher 3 is ray tracing, which may help improve the HDR image quality in certain scenes.  

In order to turn on ray tracing, you need to do the following: 

  • Press the Options button on the controller to pause the game and open the Options menu. 
  • Select Display from the Options menu. 
  • You then need to select Graphics from the Display menu.  
  • In the Display menu, select Frame Rate Mode until you see Ray Tracing. 
  • By using Ray Tracing, you should get better lighting. With that said, the frame rate will be limited to 30 fps at the maximum. 

What to do if you can’t transfer your Witcher 3 save from PS4 to PS5

You will be able to transfer your save file from the PlayStation 4 version of The Wither III: Wild Hunt and The Wither III: Wild Hunt Game of the Year Edition to the PlayStation 5 version The Wither III: Wild Hunt – Complete Edition. 

With that said, the process can be very tricky. So, if you have a hard time figuring out how this works, then you can take a look at this troubleshooting article from Seeking Tech. 

Before we start, it should be noted that the PS5 version of The Wither 3 won’t be able to read the saved data from the PS4 version even if you have it directly stored on the console storage. Instead, you will need to use the cloud storage servers provided by CD Projekt RED.  

The good news is that you don’t need to subscribe to PlayStation Plus Essential, Extra, Deluxe or Premium in order to take advantage of cloud saves. Not to mention that the cloud uploads will be automatic once you have cross progression set up. Last but not least, you will be able to transfer your save file from the PS5 version back to the PS4 version if you desired to do so as well.  

1. If you haven’t done so already, make sure you update the PlayStation 4 version of The Witcher 3. It needs to be version 4.0 or later. Otherwise, you won’t be able to turn on the Cross Progression feature. 

In order to update, highlight the game’s icon on the home screen and then press the Options button. Afterwards, you need to select the Check for Update option. 

2. Once the PS4 version has been updated, open the game and then head to the main menu. 

3. On the main menu, select Load Game. 

4. Inside of the Load Game screen, press the L2 button. 

5. If you aren’t already signed into your GOG account in the game, then you should get a link that you need to visit. 

6. Visit that link on a web browser. 

7. You should see the My Rewards page after going to the link. Here, you need to select Claim. 

8. Afterwards, you should arrive at the GOG.com login screen.  

If you have an account, then you need to sign in. If you don’t, then you need to create one.  

9. After signing in, you should see the following message on your web browser: 

  • “You have successfully claimed goodies. Your rewards will be waiting for you in your collection.” 

10. On the PlayStation 4 version of the game, you should see the Your Rewards screen. Here, you need to press X to accept these gifts in order to continue. 

11. You should be brought back to the main menu, where you need to select Load Game again. 

12. In the Load Game screen, press the L2 button.  

13. If you are now signed in, you will get pop-up window saying the Cross Progression has been enabled. Press the X button to Accept. 

14. It is important to note that your old saves won’t be uploaded to the cloud servers even if you enable Cross Progression. Instead, this feature is only intended for new or updated save files that were created after Cross Progression has been enabled. 

Therefore, you need to load into a save file that you went to bring over to the PS5 version of the Witcher 3 and then manually save your game.  

15. Afterwards, return to the Save Game menu and you should see a cloud symbol with a check mark on the file you previously created. This indicates that the saved data has been uploaded to the cloud. 

16. Once you have the PS4 save file uploaded to the cloud servers, open The Wither III: Wild Hunt – Complete Edition on your PlayStation 5.  

17. In the main menu of the PS5 version, select Load Game. You should then be able to find the save file you previously uploaded to the cloud from the PS4 version. 

If you don’t see your save file from the PS4 version, then you need to press the L2 button to enable Cross Progression. You may then be prompted to sign into your GOG account.  

To do so, follow the link to TheWitcher.com on a web browser, claim your reward, sign into your GOG account (make sure it is the same one you used to upload the saved data from the PS4 version of the game), accept your reward on your PS5 and then go back to the Load Game menu to find your cloud save. 

If the Load Game option is not available in the main menu of the PS5 version, then you can select My Rewards. By doing so, you should be prompted to sign into your GOG.com account. Follow the same steps as above to get the Load Game option, with the cloud save, to appear on the main menu.

What to do if The Witcher 3 free PS5 upgrade is not showing up

The native PlayStation 5 version of The Witcher III: Wild Hunt is now available on the PlayStation Store.  

If you previously own the game on PlayStation 4, whether if it is the base version or the Game of the Year Edition with the Hearts of Stone as well as the Blood and Wine expansions, then you will be able to download the next-gen upgrade for free. 

If you are having a hard time trying to get the free PS5 upgrade of The Witcher 3 to show up, then you can take a look at this troubleshooting guide from Seeking Tech. 

1. To start off, make sure you have either the base version or Game of the Year Edition of The Witcher III: Wild Hunt on the PlayStation 4. 

If you own a digital copy, then make sure you are signed into the same PlayStation Network account you used to purchase the PS4 version. 

If you have a disc copy, then make sure you have it inside the disc drive of your PlayStation 5 console when trying to upgrade to the PS5 version. 

Keep in mind that the PlayStation 5 Digital Edition system does not have a disc drive. Therefore, you aren’t able to upgrade to the PS5 version of the game if you have this console and a disc copy of The Witcher 3 on PS4.  

2. If you are sure that you have either the PS4 version of the game tied to your PSN account or the PS4 disc inserted on the disc drive of your console, then the next step you can take is to visit The Witcher 3 page on the PlayStation Store. 

From there, you need to tap the three dots icon to open up a small pop-up window. From there, you need to select The Witcher 3: Wild Hunt – Complete Edition.  

In the next screen, you should see The Witcher 3: Wild Hunt – Complete Edition product page. On this page, you should see the Download option. Select it and then select the PS5 version in order to download the next-gen upgrade. 

3. If you don’t see a price instead of the Download option on The Witcher 3: Wild Hunt – Complete Edition product page of the PlayStation Store, then you can try restoring the game licenses on your PS5 before you visit the same listing again. 

In order to do so, you need to take the following steps:  

  • Go to the Settings menu of your PlayStation 5. 
  • On the front page of Settings, you should select Users and Accounts. 
  • From the Users and Accounts menu, you need to select Other of the left side. 
  • You then need to select Restore Licenses on the right side of the same screen. 
  • In the Restore Licenses, select the Restore option. 

4. If you have the PS4 version of Witcher III installed on your PlayStation 5 console, then you can try deleting it from the storage to see if doing so will get the free PS5 upgrade to show up on the PlayStation Store. 

5. You can also try getting the upgrade by using the web browser version of the PlayStation Store. The same store can also be accessed from the official PlayStation mobile application as well.  

What to do if PlayStation Gift Card cannot be redeemed

When entering the voucher code from a PlayStation Store Gift Card or PlayStation Plus Wallet Funds on your PS4 or PS5 console, you may end up seeing the following error message:  

“The prepaid card could not be redeemed. Please try again later.” 

To see how you can redeem your code and, thus, get the funds added to the digital wallet of your PlayStation Network account, you can take a look at this guide from Seeking Tech. 

1. To start off, we recommend visiting the PSN service status page to see if all components are working.  

If part, or all, of the servers are currently down, then we suggest waiting until they go back up again before you redeem your PlayStation Gift Card. 

2. If the servers appear to be fine but you still aren’t able to redeem the voucher, then we suggest taking a closer look at the code.  

Make sure that you didn’t mistake any letters for numbers and vice versa. If you have a physical gift card, then you should also make sure that you scratch off enough of coating so that the code is clearly visible. 

Keep in mind that you can only enter numbers and letters when redeeming your gift card. Spaces, dashes and other special characters won’t work. 

If the code on the card have been completely scratched off and, therefore, becomes unreadable to your eyes, then you can check out this article to see what you can do.  

3. Restarting your console may also help. By doing so, you will log out and then log back into your PlayStation Network account. Not to mention that you will also refresh your connection to PSN. 

4. You can also try redeeming your PlayStation Store Gift Card or PlayStation Plus Wallet Funds on another device.  

In addition to the PS4 and PS5, you should also be able to redeem the voucher code on the PlayStation Store website by using a desktop web browser or web browser app on mobile. You can also use the official PlayStation mobile app to redeem your code.  

5. If you still can’t get your code to redeem, then you can try contacting the retailer or seller of your PlayStation Gift Card to see if you can get a new code or refund. 

6. There is also a possibility that the code has not been activated. If you believed that this is the case, then you can take a look at this troubleshooting post to see how you can get this particular problem fixed.  

7. If none of the potential solutions worked, then we recommend contacting PlayStation for additional help.