PS5

How to fix issues with PS5 padlocked games

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When selecting a game to play on your PlayStation 5 or PlayStation 5 Digital Edition, you may run into a game that has been locked, which is indicated with a white padlock icon on its image.

If you have this problem, then you can follow this guide from Seeking Tech for some potential fixes.

Why games are padlocked on PS5

When a game has a padlock, it means that you don’t have permission to launch and play the software.

This is due to several potential factors:

1. If you played a game via a physical disk on your PlayStation 4 (or PlayStation 4 Pro), the same game will show up as locked on your PlayStation 5 in your Games Library.

2. If you played a game that was purchased on a different user account, then the same game will show up as locked on your PlayStation 5 if you don’t enable “Console Sharing and Offline Play” on your system using the user account that is tied to the purchased game.

3. If you acquired a game through PlayStation Plus on a different user account, the same game will show up as locked on your PlayStation 5 if the account tied to the PS Plus game is no longer subscribed to the PlayStation Plus service.

4. If your PlayStation 5 has parental controls enabled, your parent or guardian may have put an age restriction on the game.

How to restore game license on PS5

The first step we recommend taking is restoring the game license on the PlayStation 5.

To do so, you can take the following steps:

1. Power on your PlayStation 5 or PlayStation 5 Digital Edition and then log in with the user account that was used to purchase the locked games.

2. From the Home Screen main menu, go to the “Settings” option. This is located on the upper tab on the right side of the screen. It is the gear symbol located to the left of your profile image.

3. In the “Settings” menu, select “Users and Accounts.”

4. In the “Users and Accounts” menu, select “Other” on the left tab and then “Restore Licenses.”

5. Afterwards, select “Restore” to restore the game licenses.

How to enable console sharing on PS5

Other option you can take to fixing the locked game issues is to enable console sharing.

You can do so with the following steps:

1. Turn on your PlayStation 5 or PlayStation 5 Digital Edition and then log in with the user account that was used to purchase the locked games.

2. From the Home Screen main menu, go to the aforementioned “Settings” menu.

3. In “Settings,” go to “Users and Accounts.”

4. In “Users and Accounts,” go to “Other” in the left tab and then select “Console Sharing and Offline Play.”

5. If the top message shows the following message: “You don’t have a PS5 with [Console Sharing and Offline Play] enabled,” then you need to select the “Enable” to turn this feature on.

You can find out more about PS5 game sharing with this tutorial.

Other Potential Fixes

If you believed that you are getting a locked game because you previously play the game on a physical disc on another system, you can try deleting the game data from storage (you can do so by going to the “Storage” menu from “Settings”) and then reinstall the same game (rather if you are using a physical disc or downloading from the PlayStation Store).

If you believed that you are getting a padlocked PlayStation Plus game, you need to resubscribe to the service using the same account that was used originally acquired the game through PS Plus.

If you believed that you are getting unintentionally locked out due to parental controls, then you can go to the “Family and Parental Controls” menu in “Settings” and change some of the settings there.

How to fix the DualSense input lag issues on PS5

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When playing your PlayStation 5 or PlayStation 5 Digital Edition, you may get noticeable input lag with the DualSense controller.

If you are experiencing latency issues, then you can follow this guide at Seeking Tech to find some potential fixes.

Potential Fix #1: Enable Game Mode on TV

The first step we recommend taking is to check if your television set has a game mode that is designed to reduce input lag.

Thus, you need to make sure you look in the menus of the TV to see if there is a game mode or something similar to it.

If there is one, then you need to enable it to reduce the input lag of your PlayStation 5 controller.

Potential Fix #2: Remove HDMI Passthrough

The latency you are experiencing with your DualSense may be due to the HDMI passthrough.

If you connect your PlayStation 5 to another device (like a sound system or video capture device) before connecting it you’re your television set, then that may be causing the input lag.

So, if you haven’t done so already, you should try connecting your PlayStation 5 system directly to your television set.

Potential Fix #3: Update the Firmware of TV, PS5 and DualSense

We also recommend updating the firmware of your television set. To do so, make sure you follow the steps provided to you by the TV’s manufacturer.

Furthermore, you should make sure the firmware of your PlayStation 5 and DualSense is up to date. Both the system and controller will automatically download and install updates when your PS5 logged into the PlayStation Network.

Potential Fix #4: Download Latest Patch for Affected Game

If your input lag issues are related to a single game, then you can also try downloading the latest patch for the software. If your PlayStation 5 console is already connected to the network, then it should automatically download the latest patch for the game.

You can also manually force a patch to download by first heading to the game from the Home Screen main menu.

Instead of launching it with the X button, press the Options button (which has three horizontal lines) on your DualSense instead. This will bring up a sub-menu where you can select the “Check for Update” option to see if you have the latest version of the game and will download the title update if you don’t.

Potential Fix #5: Enable Performance Mode

Furthermore, you may try enabling the performance/high frame rate mode from the in-game menu. Higher frame rates will usually reduce input lag by sacrificing visual fidelity.

You can also set up your performance mode preferences to be system wide. To do so, head to “Settings” from the Home Screen main menu (it is located on the upper tab with a gear icon).

In the “Settings” menu, select “Saved Data and Game/App Settings” and then “Game Presets.”

In the new menu, select “Performance Mode or Resolution Mode” and change that setting to “Performance Mode.”

Potential Fix #6: Restart PS5 and DualSense

If none of the aforementioned fixes do not work, then you can try restarting your PlayStation 5 system and DualSense controller.

To restart the system, press the PS button to bring up the Controls menu. Navigate down and then to the right until you see the “Power” option. Select “Power” and then “Restart PS5” to reboot the system.

To restart your DualSense, press the PS button to bring up the Controls menu. Afterwards, navigate down and then to the right until you see the “Acessories” option. Select “Accessories” and then “Wireless Controller.” In the new sub-menu, select “Turn Off.” After your controller is turned off, press the PS button to turn it back on.

Potential Fix #7: Use Wired Connection for DualSense

You can also try using your DualSense as a wired controller. Your PS5 controller normally uses Bluetooth for connection, which can result in input lag if the signal is hindered in any way.

If you are interested in using the wired method, go to “Settings” from the Home Screen. In the “Settings” menu, select “Accessories” and then “Controllers” on the left tab. Afterwards, select “Communication Method” and change it to “Use USB Cable.”

Potential Fix #8: Disable PS4 Tone Mapping

If your input lag is only occurring when you are playing PS4 games on a PlayStation 5 system, you can try disabling HDR tone mapping. This features automatically converts non-HDR games to HDR,which may cause issues with latency.

To disable tone mapping, you need to go to “Settings” and then “Screen and Video.” From there, select “Video Output” on the left tab and then “HDR.” In the submenu, select “Off.”

Potential Fix #9: Use DualShock 4 for PS4 Games

If changing the HDR settings did not help reduce the input lag while playing PS4 games on the PlayStation 5, you can try using a DualShock 4 controller with the system to see if it helps.

You can sync your DualShock 4 to the PS5 system by using the USB cable that came with the PS4 console. Once everything is connected, you can press the PS button on the DualShock 4 to sync.

Keep in mind that you can only use the DualShock 4 to play PS4 games on the PS5 system. You will need the DualSense to play PS5 games.

How to stop PS5 from turning on by itself

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If you have a PlayStation 5 or PlayStation 5 Digital Edition, you may run into to an issue where the system will seemingly turn on by itself.

You can follow this guide at Seeking Tech to find some potential fixes.

Why your PS5 is turning on by itself

Your PlayStation 5 or PlayStation 5 Digital Edition is turning off by itself due to several reasons.

The first potential reason is that HDMI-CEC is enabled. HDMI Consumer Electronics Control lets you control your PlayStation 5 with a different device.

If your PS5 is connected directly to your TV, you could be accidentally turning on your video game console anytime you turn on your television set.

If your system is connected to your TV via a passthrough device (such as a speaker system), then it could be the other device.

Another reason that your PS5 is powering on by itself is rest mode. For the uninformed, your game system is in rest mode when the light is displaying an orange glow. In this low-powered state, you can turn on the system over the Internet by using the PlayStation App or Remote Play.

The PS5 can also turn itself on to download update files in addition to uploading saved data to the cloud storage in rest mode.

How to disable HDMI-CEC on PS5

If you believed that your PlayStation 5 system is turning on by itself due to HDMI-CEC, you can try disabling that feature on the system.

To do so, you can take the following steps:

1. Turn on the PlayStation 5 and the select a user profile to go to the Home Screen main menu.

2. Once you are there, select “Settings.” You can find this option on the upper tab with the gear icon (it is located to the left of your user profile picture).

3. In the “Settings” menu, select “System.”

4. In the “System” menu select “HDMI” on the left tab.

5. Here, you will see the “Enable HDMI Device Link” option. This option is enabled if you see the circle to the right of the wording is solid white.

If it is, select “Enable HDMI Device Link” to make the circle transparent and, thus, disabling this feature.

Update: In a recent firmware update, Sony added the One-Touch Play and Power Off Link features under “Enable HDMI Device Link.” To see what these features are, you can check out this tutorial at Seeking Tech.

How to turn off Remote Play on PS5

If you think a device is powering your PlayStation 5 on via the Remote Play, you can try disabling that feature.

You can take the following steps if you are interested in doing so:

1. From the aforementioned “System” menu in “Settings,” select “Remote Play” on the left tab.

2. From there, you will see the “Enable Remote Play” option. If the circle to the right of the wording is solid white, it means that this featured is enabled.

If it is, you need to select “Enable Remote Play” to turn the circle transparent and disable this feature.

How to disable turning on your PS5 over the Internet

You can also disable turning on your PlayStation 5 over the Internet, whether by the aforementioned Remote Play feature or with the PlayStation App.

If you are interested in doing so, you can take the following steps:

1. From the aforementioned “System” menu in “Settings,” select “Power Saving” on the left tab.

2. From there, you need to select “Features Available in Rest Mode.”

3. In the “Features Available in Rest Mode” menu, you have two relevant options: “Stay Connected to the Internet” and “Enable Turning On PS5 from Network.”

4. “Stay Connected to the Internet” is a Rest Mode feature that allows the PS5 to turn itself on to download updates or upload saved data to the cloud. If you see a white circle to the right of the wording, you need to select this feature to disable it (the white circle will then turn transparent).

5. “Enable Turning On PS5 from Network” is a Rest Mode feature that allows you to power on your PlayStation 5 via the PlayStation App or Remote Play. This is enabled if you see a white circle located to the right of the wording.

To disable the “Enable Turning On PS5 from Network” feature, select that option (the circle will turn transparent, indicating that the feature has been disabled).

6. If you already disabled the aforementioned “Stay Connected to the Internet” feature, then the “Enable Turning On PS5 from Network” should automatically be disabled as well.

DualSense not recharging? Here are some potential fixes

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The DualSense is a new controller made specifically for the PlayStation 5 and PlayStation 5 Digital Edition.

If you are having issues trying to recharge the battery of this gamepad, you can follow this guide at Seeking Tech for some potential fixes.

How to tell if your DualSense battery is charging

There are two ways to tell if your DualSense is currently charging.

The first of which is by simply looking at the controller.

If the light bar is blinking orange, this indicates that the gamepad is correctly recharging its battery.

Once the battery is full, the light bar of the controller will turn off.

How to find the DualSense battery indicator on PS5

The other way is by looking in the menu on your PS5.

If you are recharging your controller with the PlayStation 5 console while it its powered on, you can press the PS button on the controller.

If done correctly, this will bring up the Control Center quick menu.

In the quick menu, navigate downwards to the Controls section that contains various symbols. You should see the controller symbol, which represents “Accessories” and shows the battery life for the current DualSense controller.

The battery symbol will also become animated when the gamepad is being recharged.

If you have more than one DualSense, you can select “Accessories” to show the battery life of other connected controllers. You can connect up to four DaulSense gamepads to the PlayStation 5 at the same time.

You can identify which controller is which by looking at the white LED light on your DualSense. Controller #1 will have one light, Controller #2 will have two lights, Controller #3 will have three lights and Controller #4 will have four lights.

Potential Fix #1

If your DualSense is not recharging, the first step you can try is by using a different USB port.

There have been some reports that the front-facing USB port of the PlayStation 5 and PlayStation 5 Digital Edition is having issues with recharging the internal battery of the PS5 controller.

So, you should try one of the two USB ports located on the back of the system.

If the USB ports in the back aren’t recharging the DualSense’s battery either, then you may try using a USB charger or other USB charging devices you may have lying around your house.

Potential Fix #2

If the DualSense recharging problems are still occurring after using different USB ports, you can try using a different USB Type-C to USB Type-A cable.

The controller is compatible with USB cables that are either “charge and sync” or “charging and data.” It is not compatible with “charge only” cables.

Potential Fix #3

If you are charging your DualSense while the PlayStation 5 is in rest mode, there are also a few potential fixes that you can try.

The first is to make sure that your system is actually in rest mode. You can tell that your PS5 is in a low powered state when the console’s lighting is displaying orange.

Even if your console is in rest mode, it may not be recharging the internal battery of your DualSense.

To make sure it is, first head to the “Settings” menu from the Home Screen, which is the main menu you see when booting up the system. If you are having a hard time finding it, “Settings” is the gear symbol located to the left of your profile picture in the upper section of the menu.

In “Settings,” select “System,” the “Power Saving” and finally “Features Available in Rest Mode.”

In the “Features Available in Rest Mode” menu, select “Supply Power to USB ports.” Doing so will give your three options “Always,” “After 3 Hours” or “Off.” If the setting has already been set to “Off,” you need to change it to either “Always” or “After 3 Hours.”

If none of the aforementioned solutions fix your DualSense recharging issues, then you can try contacting PlayStation Support about a potential faulty PS5 controller.

How to fix the PS5 flickering issues

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When you are using the PlayStation 5 or PlayStation 5 Digital Edition with your television set, you may encounter flickering issues.

If you are experiencing these problems, you can follow this guide at Seeking Tech for some potential fixes.

Potential Fix #1

The first step you can take is to see if your HDMI cable is connected securely on your PlayStation 5 console as well as the HDMI port on your television. If both ends are connected, then you can try using a different HDMI port on your TV to see if the flicker problems persist.

You can also try using a different HDMI cable. If you don’t have another one lying around in your house, then you can check out our guide for HDMI cables that are compatible with the PlayStation 5 (as well as the Xbox Series X and Xbox Series S).

Potential Fix #2

Another potential fix is to try updating the firmware on your television set. TV manufactures will sometime release new firmware updates to fix issues in addition improve compatibility with new connected hardware such as the PlayStation 5.

The process of updating the firmware of your television set depends on your TV model. It is best that you visit the website of your TV manufacture to find out more on how to update to the latest firmware of your TV.

Potential Fix #3

If the aforementioned fixes did not solve the flickering issues, you can try adjusting the video transfer rate of your PlayStation 5 system. To do so, you can take the following steps:

From the Home Screen main menu, navigate upward and then right until you see “Settings,” which has a gear symbol. Press the X button on your DualSense to bring up the “Settings” menu.

In “Settings,” select “Screen and Video.”

In the “Screen and Video” menu select “Video Output” on the left tab and then “4K Video Transfer Rate” to the right.

The “4K Video Transfer Rate” is set to “Automatic” be default. You can try changing this to “-1” or “-2” in order to limit transfer rate to potentially stop your display from flickering when playing PS5 games.

Potential Fix #4

If none of the above solutions fix the screen flickers, you can try changing other display settings.

To do so, head back to the aforementioned “Video Output” section of the “Screen and Video.” In here, you can change the resolution of your display, enable/disable HDR and more. Try to change these settings and then test your TV to see if changing any of them will get rid of the flickering.

If none of the above fixes stop your TV from flickering when playing PlayStation 5 games, then you may have to contact PlayStation Support about a potential faulty system.

PS5 firmware update, HD camera and PSN error codes guide

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Sony has revealed a long list of potential error codes and error messages that you may encounter when using the PlayStation 5 or PlayStation 5 Digital Edition.

You can find a list of these issues, as well as potential fixes, in this guide at Seeking Tech.

PS5 Error Message: A communication error has occurred.

PS5 Error Codes: NW-102308-4, NW-102307-3, NW-102311-8, NW-102314-1 and NW-102315-2.

Description: This error message and accompanying error codes occur when there is an issue connecting to the PlayStation Network.

Solution: There are several steps you can take, which includes checking the current status of the PlayStation Network. If the PSN is function properly, you can try using a wired connection, making sure there’s no obstructions if you are using a wireless connection, power cycling your router and modem, updating your router’s firmware, opening ports on your router, using a static IP address in addition changing DNS settings.

You can find Sony’s instructions on fixes for each of the error codes below:

PS5 Error Message: Access from your PlayStation 5 may be prohibited or temporarily unavailable.

PS5 Error Code: WS-116332-6

Description: Your access from your PS5 to the PlayStation Network is prohibited. This may be due to you violating the PSN Terms of Service.

Solution: If you believe that you didn’t violate any ToS, you can check the PSN status page and the server status page of the game you were playing when you receive the error to see if both are running. There is a possibility that this error is due to heavy network load.

You can find more details with the following link: WS-116332-6.

PS5 Error Message: An error has occurred on PlayStation Now streaming connection.

PS5 Error Code: CE-117722-0

Description: You will get this error when trying to connect to the PlayStation Now streaming service.

Solution: The first thing you can do is to test your Internet connection for PS Now to see if you have enough bandwidth to stream games. If you do, you can try using a wired connection, making sure that there isn’t anything interfering with your Wi-Fi connection if you decide to use wireless, power cycle your modem and router in addition to update your router’s firmware.

Some of the games on PlayStation Now can be downloaded and played directly on your PS5. So, you may want to try that option if you are running into streaming issues.

You can find more information of the potential fixes for this code with the following link: CE-117722-0.

PS5 Error Message: PlayStation Network function is temporarily suspended.

PS5 Error Code: WS-116331-5

Description: This error code means that your account has been temporarily suspended using the PlayStation Network, possibly due to violating its Terms of Service. You will get an email explaining the suspension in the e-mail address tied to your PSN account.

Solution: The solution for this depends on the contents in the aforementioned email.

You can find more details on this error on the official PlayStation Support website: WS-116331-5.

PS5 Error Message: Please check the connection status of HD Camera and PlayStation Camera.

PS5 Error Codes: CE-108360-8 and CE-111161-1

Description: You will get these errors when there is an issue using the PS4’s HD Camera with your PS5.

Solution: Make sure you are using the HD Camera PS5 adapter provided by Sony. If you are, then you should try to use the camera in a bright room in addition to adjusting the camera’s angle and distance. You should also take a look at the camera settings on your PlayStation 5 console.

For more details, you can take a look at the error code pages from PS Support:

PS5 Error Message: Please install the latest system software.

PS5 Error Codes: CE-107520-5, CE-108889-4, NP-102944-0, NP-102945-1 and WS-116328-1

Description: These error codes will appear when you need to update the firmware of your PlayStation 5 console. You may get these during a firmware update.

Solution: If you get any of the aforementioned error codes during a firmware update, you should restart your networking equipment and PS5 and try updating again. You can also try updating via a USB drive or game disc containing the latest firmware.

You can take a look at the solutions for the individual codes below:

PS5 Error Message: Please install the latest update file.

PS5 Error Code: NP-102946-2

Description: This error will pop up when you need to install the latest update file. You may encounter this during an update.

Solution: If you encounter this error using an update, you can check if you have enough free space in the default solid state drive. If you don’t, then you need to delete something to free up some space and try updating again.

If you get the error while the update is in process, then you should wait for it to be completed.

You can find more details on this error with the following link: NP-102946-2.

PS5 Error Message: The account information is incorrect.

PS5 Error Code: NP-102955-2

Description: This error will appear when your login information does not match what the PlayStation Network has stored.

Solution: Check to see if your sign-in ID and password are correct and try logging in again.

You can take a look at the page for this error via the following link: NP-102955-2.

PS5 Error Message: The connection to the network has timed out.

PS5 Error Codes: NW-102417-5 and WV-109153-9

Description: You will get these errors code when you can’t connect to PSN.

Solution: First, you need to check the status page of the PlayStation Network to see if it is down. If it isn’t, you can try using a wired Internet connection or remove any potential obstructions if you are using Wi-Fi.

You can also try power cycling your modem and router as well as updating the firmware of your router. Furthermore, you can try opening ports, setting a static IP address and changing the DNS.

You can find the instructions for these error codes with the following links:

PS5 Error Message: The connection to the PlayStation Network has timed out.

PS5 Error Code: NW-102636-8

Description: This error occurs when your PSN connection has timed out.

Solution: You can first try checking the servers of PSN and the game to see if there are any outages. Afterwards, you can take a look at your Internet connection settings.

If all of the above seem normal, you can try power cycling your modem and router. You can also see if there are anything that could hindering your wireless connection if you are using Wi-Fi.

You can find more details on the following PlayStation Support page: NW-102636-8.

PS5 Error Message: This feature is not available due to age restrictions.

PS5 Error Code: NP-102942-8

Description: You can’t use this feature due to your user account not meeting the age requirement.

Solution: If you believe that you are old enough, you can check the age you have listed in your user account. You can also take a look at the parental control settings.

You can find the error listing from PS support via the following link: NP-102942-8.

PS5 Error Message: The Internet connection may be unstable, and the latest update file for the application cannot be found.

PS5 Error Code: NP-102947-3

Description: You get this error when you Internet connection is too unstable to download the update file.

Solution: Sony recommends restarting your PS5 and using a wired connection if possible (you should also reconfigure the network settings). You may also try testing to see if there is anything obstructing your WI-Fi signal if you want to stick with using wireless.

If the above don’t work, you may have to power cycle your router and modem. You may also want to update the firmware of your router.

You can find more details on these fixes with the following link: NP-102947-3.

PS5 Error Message: This service is currently under maintenance.

PS5 Error Codes: NP-103107-2, NP-103117-3, NP-103111-7, NP-103105-0, NP-103109-4, WS-116521-6 and WS-116449-5.

Description: These error codes mean that the service is down due to maintenance.

Solution: Check the server status page to see if it is actually undergoing maintenance. If the servers are functioning normally, you can try power cycling your router and modem as well as resetting the internet connecting settings on PS5. You can also simply wait and try again later.

For more details of each individual error code, you can check out the following pages:

PS5 Error Message: The system software in the update failed.

PS5 Error Code: WS-116522-7

Description: This error message and code mean that your PS5 can’t recognize the latest firmware version, causing the update to fail.

Solution: You need to try updating the firmware of your PlayStation 5 again. You can do this over the Internet using a wired (preferred) or wireless connection, USB storage device or game disc.

You can find out the steps to updating your PS5’s firmware via the following link: WS-116522-7.

PS5 Error Message: Unable to connect to the Internet.

PS5 Error Codes: WV-109145-0, WV-109166-3 and WV-109168-5

Description: These errors will occur when you try to connect to the PlayStation Network service.

Solution: You can first check if the PSN is experiencing any issues in its status page. If it isn’t you can try using a wired connection. If you prefer using Wi-Fi, make sure that there aren’t any object interrupting the wireless signal.

You can also try adjusting your home network, which includes power cycling the modem/router, updating the router’s firmware, opening ports, setting up static IP and changing DNS.

You can find the individual error code pages below:

PS5 Error Message: Unable to connect to the server.

PS5 Error Codes: CE-105799-1, CE-108862-5, CE-113212-0, NW-102254-4, NW-102261-2, NW-102265-6, NW-102633-5, NW-102650-4, WS-115019-7, WS-115195-2, WS-115338-1, WS-116420-4, WS-116439-4, WV-109168-5, WV-109144-9 and WV-109146-1

Description: You will get these errors when you can connect to PSN.

Solution: You can first try checking the PlayStation Network status page to see if the online service is experiencing any issues and/or in maintenance.

If PSN is functioning normally, you can try switch to a wired Internet connection if you were using Wi-Fi. If you want to keep using Wi-Fi, you should check your signal to see if there are any hindrance.

If none of the above works, you can try tinkering with your network setup. The first option is to turn off your modem and router, wait five minutes, and then turn the devices back on again. You can also try updating the firmware of your router, open specific ports, setting a static IP address and changing the DNS settings.

For more details, you can check out the individual error code support pages below:

PS5 Error Message: Use of PlayStation Network feature is temporarily suspended.

PS5 Error Codes: WS-116330-4

Description: Your user account has been temporarily suspended from PSN. This may be because you violate its Terms of Service.

Solution: Unfortunately, there is no solution for this. You can try contacting Sony for a resolution.

You can find out more details on this error message with the following page: WS-116330-4.

PS5 Error Message: Your account has been suspended.

PS5 Error Codes: WS-116367-4

Description: Your user account has been suspended from using the PlayStation Network, possibly due to violating its Terms of Service.

Solution: Unfortunately, there doesn’t appear to be any way to get unsuspended. You can try contacting Sony to see if anything can be done.

You can take a look at the error page via the following link: WS-116367-4.

How to redeem voucher codes on PS5

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Just like the PS4 and other previous PlayStation systems, you will be able to redeem voucher codes directly on the PlayStation 5 and PlayStation 5 Digital Edition. Finding where you could redeem you code string can a little bit tricky, however, especially if you are using the new console for the first time.

If you are having issues with voucher code redemption on the PS5, you can take the following steps in this guide at Seeking Tech:

1. Power on your PlayStation 5 or PlayStation 5 Digital Edition and then select the account you want to use to redeem the voucher code in order to go the Home Screen. If you are playing a game or using an app, you can hold the PS button on your DualSense to bring up the Home Screen menu.

2. In the Home Screen go left and select “PlayStation Store.” It is the blue shopping bag if you are having a hard time locating it.

3. In the PlayStation Store, go up and then right and select the “More” option (which has the three dots icon, if you are having difficulties finding it).

4. If done correctly, you will open a sub-menu where one of the options is “Redeem Codes.” Select that option to bring up a new menu.

5. In the “Redeem Codes” enter your voucher code and then select “Redeem” to complete your code redemption on your system.

How to close apps or games on PS5

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Closing an application or video game on the PlayStation 5 and PlayStation 5 Digital Edition can be a bit confusing, especially if you aren’t familiar with the new user interface. If you are having issues, you can follow this guide at Seeking Tech.

What causes an application or game to automatically close on PS5

Depending on your actions, an application or video game will automatically close depending on certain actions.

For instance, you have to close the active software if you want to adjust HDR in the system menu.

The Switcher function will also close the active videogame if you decide to switch to another game.

Simply launching another game from the Home Screen will close the active game as well.

Of course, completely turning off your PlayStation 5 system will also close the active software.

What won’t cause an application or game to automatically close on PS5

There are also actions that won’t close your active application or game.

These include putting your system in rest mode, which will suspend the game and let you pick up where you left off in most cases for offline games.

Going from the game to either the Control Center or Home Menu screens won’t close the active application or game either.

How to manually close games on PS5

In order to manually close games on the PlayStation 5 (as well as the PlayStation 5 Digital Edition), you can take the following steps:

1. In the game, press and hold the PS button on your DualSense until we are in the Home Screen (aka the main system menu). If you press the PS button instead of holding it, you will bring up the Control Center quick menu instead. If that happens to you, you can simply press the PS button again to go back into the game; afterwards, hold the PS button to go to the Home Screen.

2. In the home screen, you need to highlight the current active game and then press the Options button on your DualSense (which is the small button, with the three horizonal lines, located to the left of the triangle button), to bring up a sub-menu. In here, you simply select “Close Game” to manually close the current videogame you are playing.

3. If you don’t see the “Close Game” option, then the wrong game may have been highlighted. On the other hand, this might mean that the game has already been closed.

How to manually close apps on PS5

1. In order to manually close applications on the PS5 (as well as the PS5 Digital Edition), you need to take the following steps:

2. While you are in an application, press and hold the PS button until you open the Home Screen.

3. From the Home Screen, make sure you highlight the active app and then press the Options button on your DualSense controller.

4. This will bring up a sub-menu where you can select “Close App” to close the application you are currently using.

5. If you don’t see the “Close App” option, then either the wrong application was highlighted or the active app may have already been closed.

Keep in mind that Sony separated the list of media applications and games with the PS5 and PS5 Ditial Edition. You can switch between your game collection and media app collection with either the L1 or R button on your DualSense controller.

How to view, compare and delete trophies on PS5

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When compared to the PS4, Sony changed the location of trophies in the Home Screen main menu of the PlayStation 5 and PlayStation 5 Digital Edition. As a result, you may have a hard time viewing, comparing and deleting the trophy information of your user account. If you are having issues, you can follow this guide at Seeking Tech.

How to view trophies on PS5

To view your trophy information on your PlayStation 5, you first need to power on your system and then select your user profile.

Afterwards, you should be in the Home Screen main system menu. From there, navigate upwards and then right to select your user profile (it is located between “Settings” and the clock if you are having a hard time finding it).

By selecting your user profile, you should bring up a sub-menu. Here, you need to select “Trophies.”

In the “Trophies” menu, you will see a list of games with the most recent ones played appearing on top. By selecting a game here, you will be able to view your trophy’s information for that specific game.

Can you view trophies in vertical orientation on PS5?

Unfortunately, you currently can’t view game specific trophies in vertical orientation, like you would on the PlayStation 4, with the current menu setup of the PlayStation 5.

How to compare trophies on PS5

To compare your trophies to another user, you first need to head to the aforementioned “Trophies” menu. Here, you can highlight the game that you want to compare and then press the Options button on your DualSense controller (it is the button with three horizontal lines located to the left of the triangle button).

Doing so will bring up a sub-menu where you can select the “Compare Trophies.”

After selecting that option, you will be brought to the “Select Player” menu. Here you can choose to compare your trophy list to friends (through the “Friends” tab), users who you have played with together online (through the “Played Together” tab) or other users (through the “Search” tab).

Once you pick a user you want to compare your trophies to, you will be brought to a list of common games that were played between you and the other person. The most recent common games are shown at the top.

You can click on a specific game to view more information on specific trophies such as the date and time in which they were earned.

How to delete trophies on PS5

To delete trophies on your PlayStation 5, you need to go to the aforementioned “Trophies” menu. In this menu, you have to highlight the game which you want the trophy information to be deleted and then press the Options button on the DualSense. Select “OK” to confirm the deletion.

Keep in mind that you can only delete the trophy information for games where you earn 0% of the trophies.

The Ultimate Guide to PS5 Game Sharing

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Just like the PlayStation 4, you can share digital games between two PlayStation 5 consoles. The process of setting this up can be a little confusing, however. If you are having issues, you can follow this guide at Seeking Tech.

What is game sharing on PS5?

Game sharing is a feature that allows you to share digital PS5 games and digital backwards compatible PS4 games on two PlayStation 5 consoles.

How does game sharing work on PS5?

Game sharing on the PlayStation 5 works the same way as it does on the PlayStation 4. Basically, you can have one primary console and one secondary console to share your digital games.

With your primary console, you can play digital games offline and by using other user accounts aside from the game sharing account that is tied to the purchased digital games.

With your secondary console, you need to login to your game sharing account in order to play digital that were purchased with that account.

The two consoles can be in the same household using the same internet connection or can be far away from each other using different internet connections.

Can you game share between PS5 and PS5 Digital Edition?

Yes, you will be able to share digital games between the PlayStation 5 with disk drive and the PlayStation 5 Digital Edition (which does not have a disk drive).

Can you play the same game-sharing videogame simultaneously on PS5?

Yes, you can play the same digital videogame that has been game-shared at the same time on two PlayStation 5 consoles. To do so, the secondary console needs to be logged into the user account used for game sharing. With the primary console, you can either play offline or with a different user account.

Can you play the same game-sharing videogame simultaneously online on PS5?

Yes, you can also play the same digital game that has been game-shared at the same time online on two PlayStation 5 consoles.

In order to do so, the secondary console will need to be logged into the user account used for game sharing. The primary console needs to logged into a different user account as well. Both of these accounts need to subscribe to the PlayStation Plus service to enable online play.

How to enable game sharing on PS5

To enable game sharing, you first to identify the user account that is tied to the purchased digital games you want to share. You need to use this account to log into both PlayStation 5 consoles.

In order to add a user account to a PS5, you need to power on your console. During the boot up process, the system will ask “who’s using this controller?” Here you need to select the “Add User” option and then “Add a User to this PS5.” Follow the sign in instructions to add the user.

Now that you tied the user account you want to game share with to the console, you should be in the main system menu. From there, go up and then right until you see “Settings.” Enter the “Settings” menu and then select “Users and Accounts.”

In the “Users and Accounts” menu, navigate down to select “Other” and then “Console Sharing and Offline Play.”

Here you may see the “Don’t Disable” and “Disable” options, which mean the PS5 is already set to be the primary console. If you see “Don’t Enable” and “Enable” options, this mean that the PS5 is already set to be the secondary console.

If you see the “Don’t Disable” and “Disable” options and want your current PS5 to be the secondary console, you need to select “Disable.” Doing so will log you off of the account.

If you see the “Don’t Enable” and “Enable” options and want your current PS5 to be the primary console, you need to select “Enable.”

After you are done setting up the first PlayStation 5, you need to log into your second PlayStation 5 with the same aforementioned user account that is tied to the digital games that you want to share. Depending on whether you set your first PS5 console to be primary or secondary, the second PS5 console should be the opposite.

You should now be able to download games on both your primary and secondary console via the same game sharing account. To find the digital games, you need to scroll all the way right from the main system menu and select “Game Library.”