How to fix WH-1000XM5 firmware update issues

You can update the firmware of the WH-1000XM5 in order to fix bugs, improve performance and get new features.

If you are having trouble trying to download and install a new software version of the wireless headphones, then you can take a look at this troubleshooting guide at Seeking Tech to see what steps you can take in order to fix your issue.

How to update the firmware for Sony WH-1000XM5

In order to update the firmware for the WH-1000XM5, you need to take the following steps:

1. If you haven’t done so already, download the Sony | Headphones Connect app and then connect your headphones to a compatible smartphone or mobile device.

2. With the headphones connected and the application opened, the firmware should start to download automatically if there is a new update available.

What to do if the Sony WH-1000XM5 firmware update keeps failing

If the firmware update for the WH-1000XM5 keeps failing, then you can try doing the following:

1. If your smartphone or mobile device is connected to another Bluetooth product, then we recommend that you disconnect the other product.

This is because the WH-1000XM5 may not update if there are other products connected using Bluetooth Low Energy. Therefore, you should make sure that the headphones are the only Bluetooth device connected.

2. You should also make sure that you get a strong Bluetooth connection between the headphones and the phone/mobile device.

For the best results, try to move the WH-1000XM5 and the phone/mobile device as close as possible. You should avoid placing any solid objects in between the line of sight. Other wireless devices, such as a Wi-Fi router and other Bluetooth products, may also interfere with the communication.

3. Make sure that both the Sony WH-1000XM5 and phone/mobile device have enough battery life to go through the firmware update process.

4. If your smartphone or mobile device have multiple apps opened, then it may be causing the WH-1000XM5 firmware update to fail due to potential conflicts and/or a lack of free hardware resources.

In this case, we recommend that you close all the apps you have opened with the exception of Sony | Headphones Connect app before starting the update.

5. Furthermore, you may want to consider restarting the phone or mobile devices before attempting to update again.

6. You may want to consider disabling the automatic power off feature of the Sony WH-1000XM5. With this function enabled, the headphones will shut down after 15 minutes of inactivity. Therefore, you risk the wireless headphones turning off during the middle of the firmware update.

You should be able to disable the automatic power off feature in the Sony | Headphones Connect app.

7. Your smartphone or mobile device may also have an automatic power saving mode that may interfere with the firmware update of your WH-1000XM5. So, make sure you disable it.

The power saving mode may also be referred to as rest mode, sleep mode and other names.

If you still can’t update your Sony WH-1000XM5 wireless headphones after trying all of the aforementioned steps, then we recommend contacting Sony for additional support for your problem.

How to reset and factory reset the WH-1000XM5

If your WH-1000XM5 doesn’t seem to be working as intended, or simply not working at all, then you might want to reset the wireless headphones. A factory reset may also be helpful when it comes to potentially fixing your problem.

About resetting the WH-1000XM5

By resetting the Sony WH-1000XM5, you will restart the headphones, which may help resolve the issue you are experiencing. By performing this action, the device will still remember your pairing information and customized settings.

How to reset the WH-1000XM5

In order to reset the Sony WH-1000XM5, we recommend that you take the following steps:

1. Before you start, make sure you have the USB Type-C to USB Type-A cable that came with your WH-1000XM5. While you can use a similar cable, it is not guaranteed to work when it comes to resetting the headphones.

2. Plug the USB Type-C end of the cable to the USB Type-C port of the WH-1000XM5.

3. Next, you need to plug the other USB Type-A end of the cable to a power source, which could be an USB AC adaptor or a device that supports USB charging.

4. Press the power button and NC/AMB button at the same time in order to reset the headphones. Both of these buttons are located on the left ear cup.

About factory resetting the WH-1000XM5

If a normal reset didn’t resolve your specific problem with the Sony the WH-1000XM5, then you might want to perform a factory reset. By doing so, you will delete the pairing information and customized settings you have on the headphones.

So, if you would like to use the product again, you will need to pair it to the device and then use the Sony | Headphones Connect app in order to change to the settings you want.

How to factory reset the WH-1000XM5

In order to factory reset the Sony WH-1000XM5, you need to do the following:

1. Before doing anything else, you should make sure that the headphones can be turned on as it needs to have enough battery life to complete the process.

To turn on the WH-1000XM5, press and hold the power button for 2 seconds.

2. After making sure that the device can be powered on, press and hold the power button for 2 seconds in order to turn it off.

3. With the headphones turned off, remove the USB Type-C to USB Type-A cable if you have it connected.

4. Next, you need to press and hold both the power button and NC/AMB button for 7 seconds.

5. If done correctly, you should see the status indicator in between the power button and NC/AMB button blink blue 4 times. This indicates that the factory resetting process has been completed.

If you want to use the Sony WH-1000XM5 again after the factory reset to the same device as before, you will first need to delete the pairing information for the headphones on the other device. Afterwards, you should be able to pair the WH-1000XM5 to the device and then use the Sony | Headphones Connect app to customize the various settings for the product.

What to do if the WH-1000XM5 can’t be recharged

The WH-1000XM5 features an internal battery that can be recharged. If you are having a hard time trying to charge the wireless headphones, then you can take a look at this troubleshooting tutorial at Seeking Tech.

1. If your WH-1000XM5 is not recharging at all, then the first step you can take is to make sure that you are using the USB Type-A to USB Type-C cable that came with the headphones. This is because other cables may not be compatible when it comes to charging the internal battery.

2. You should also make sure that you try to charge the device within a range of 59 °F to 95 °F (or 15 °C to 35 °C).

If the temperature gets too cold or too hot, then the battery may end up not being able to be charged.

3. Make sure that the USB Type-C end of the cable is connected securely to the USB Type-C port of the Sony WH-1000XM5.

4. If you are connecting the other end of the USB Type-A to USB Type-C cable to a USB AC adaptor, then you need to make sure that is securely USB Type-A end is connected to the adaptor.

5. Furthermore, the USB AC adaptor must have an output current that is at least 1.5 A.

6. If you haven’t done so already, you should also make sure that the USB AC adaptor is securely plugged into the power outlet.

7. Moreover, you can try using a different power outlet to see if you can get the headphones to charge.

8. If you are connecting the other end of the USB Type-A to USB Type-C cable to a USB Type-A port of another device, then you need to make sure that the other device is actually capable of acting as a power source.

9. You should make sure that the cable is securely connected to the USB Type-A port of the other device.

10. You need to make sure that the other device is completely turned on. The Sony WH-1000XM5 may not charge if the other device is put in rest mode, sleep mode, hibernation mode or any other similar low power state modes.

11. Moreover, make sure you connect the headphones to the other device directly. If you are using a USB hub or similar USB pass-through products, then it may cause charging issues.

12. If possible, you can try plugging the cable into a different USB Type-A port.

13. You can also try updating the firmware of the other device.

14. You may want to try a completely different device as well.

15. If your Sony WH-1000XM5 is still not recharging, then you can try resetting the headphones.

16. If resetting the WH-1000XM5 does not work, then you may want to perform a factory reset.

To see how you can reset and factory reset this product, we recommend that you take a look at this article.

17. If your headphones still can’t charge, then we suggest contacting Sony for additional support.

There is a possibility that the WH-1000XM5 may be defective to the point where it needs to be repaired or replaced.

What to do if the left or right Google Pixel Buds A-Series is not working

If the left ear bud or right ear bud of the Google Pixel Buds A-Series does not appear to be working properly, then you can take a look at this troubleshooting article at Seeking Tech to see how you can potentially resolve your problem.

1. The first step we recommend taking is to recharge both ear buds. When recharging, make sure that both are properly fitted into the designated positions on the charging case.

If you have the Google Pixel Buds A-Series paired to an Android smartphone or mobile device, then you will be able to check the battery life for the left ear bud, right ear bud and charging case by going to the Settings menu, selecting Connected devices and then then taping the gear icon next to the ear buds.

Alternatively, you can tell the battery charging status by looking at the status indicator on the charging case. To see what the various colors and blinking patterns indicate, you can check out this article.

2. You should also make sure that the charging contact on your ear buds, as well as the charging case, are not dirty.

If the contacts appear to be dirty then we recommend using a cotton swap with isopropyl alcohol to clean them.

If you are looking for isopropyl alcohol, then we recommend picking up the MG Chemicals 99.9% Isopropyl Alcohol Electronics Cleaner on Amazon with this link. (#CommissionsEarned).

If you are still having issues trying to recharge the ear buds, then you can check out this guide.

3. If the problematic ear bud seems to be fully charged but does not appear to be working, then you can try pairing the Google Pixel Buds A-Series again.

To do so with the Pixel 6, for example, you can take the following steps:

  • Open the Settings app on the phone.
  • In Settings, select Connected devices.
  • Inside the Connected devices menu, tap the gear icon next to the Google Pixel Buds A-Series.
  • From the Device details menu, tap Forget.
  • In the pop-up notification tap, Forget device.
  • Go back to the Connected devices menu of the Pixel 6.
  • Place both ear buds into the Google Pixel Buds A-Series case.
  • Keep the top of the case opened.
  • Press and hold the back button on the charging case until the light up front is blinking white.
  • You should see a pop-up notification on the Pixel 6 screen. Here, you need to select Connect.
  • Next, you can select either Done or Set up.

4. If only one of the ear buds is still working properly after you try the aforementioned steps, then updating the firmware may help as it could resolve a software glitch that may be making one of the ear buds not work.

To see how you can update the Pixel Buds A-Series, you can take a look at this tutorial.

5. A factory reset may also get one of your ear buds to work again as doing so will put the software to its original factory default settings.

In order to factory reset the Google Pixel Buds A-Series, you can check out these instructions.

How to unbridge eero 6, eero 6+, eero Pro 6 and eero Pro 6E

Some internet service providers may require you to use the bridge mode of your eero 6, eero 6+, eero Pro 6 or eero Pro 6E. If your ISP uses PPPoE or needs a matching MAC address, then you most likely need to use this specific mode. AT&T U-Verse also requires you to use bridge mode as its Wi-Fi and DHCP features will cause conflicts.

If you are experiencing connection issues and/or switch to a more eero-compatible internet service provider, then you can take a look at this guide at Seeking Tech to see how you can disable bridge mode.

How to disable bridge mode for eero 6, eero 6+, eero Pro 6 or eero Pro 6E

In order to unbridge your eero 6, eero 6+, eero Pro 6 or eero Pro 6E, we recommend that you take the following steps:

Before we begin, we should note that this tutorial is based on the aforementioned eero Wi-Fi 6 routers. However, it should also be applicable to the other eero routers as well.

1. Start by opening the eero app you have installed on your smartphone or mobile device.

2. Next, you need to sign into your eero account if you aren’t already logged in after opening the application.

3. Once you are signed into your eero account, you need to select Settings from the main menu of the app. You can find Settings at the bottom right corner of the screen.

4. After getting to the Settings menu, the next step you should take is to select Advanced.

5. Afterwards, make sure you select DHCP & NAT.

6. You then need to change this setting to Automatic.

If you are using a static IP, then you need to select Manual instead.

7. After making your selection, select Save on the top right corner of the screen.

Your eero 6, eero 6+, eero Pro 6 and/or eero Pro 6E routers should now be unbridged. You should now be able to use certain eero network services and advanced features that was previously locked out due to the bridge mode.

If you want to re-enable bridge mode for these Wi-Fi 6 routers, then you can take a look at this article to see how you can do so.

How to enable LG 27GP950-B VRR support for PS5

The 27” LG 27GP950-B UltraGear 4K UHD Nano IPS 1ms 144Hz HDR600 Gaming Monitor is capable of displaying PlayStation 5 games with Variable Refresh Rate. To see how you can enable VRR support for this computer screen, you can take a look at this tutorial at Seeking Tech.

What is Variable Refresh Rate?

Variable Refresh Rate is designed for videogames that are unable to run at a consistent frame. Without VRR, these games may end up suffering from stuttering and/or screen tearing.

How does Variable Refresh Rate work on PS5?

When enabled, Variable Refresh Rate will help games run smoother and eliminate screen tearing on select PlayStation 5 games.

For VRR to work, the game needs to run for at least 48 frames per second. Furthermore, only PS5 games are currently supported as backwards compatible PS4 games won’t work.

How to turn on VRR support for LG 27GP950-B on PS5

In order to use Variable Refresh Rate on your PlayStation 5 games, you can take the following steps:

1. If you haven’t done so already, we recommend updating the driver and firmware of the LG 27GP950-B UltraGear UHD Gaming Monitor.

To download the update file and instructions, you need to visit the following link from the official LG website:

2. Of course, you should also keep your PlayStation 5 and PlayStation 5 Digital Edition updated to the latest available firmware. This is because VRR was just added to a recent update. Not to mention that a new firmware may improve the support for this feature as well.

3. Next, make sure you connect your PS5 to the HDMI 2.1 port of the gaming monitor by using a HDMI 2.1 cable.

4. Turn on both the LG 27GP950-B and your PlayStation 5.

5. If your monitor isn’t showing the PS5 input, then make sure you switch over to it.

6. Press the joystick button located on your monitor to open the main menu.

7. Press the joystick button again to bring up the Settings menu for your 27GP950-B.

8. In the Settings menu, select Game Adjust.

9. You then need to select Adaptive Sync or FreeSync Premium Pro.

10. Finally select Extended.

11. On your PlayStation 5 or PlayStation 5 Digital Edition console, head over to the Settings menu.

12. From the Settings menu of your game system, go to Screen and Video.

13. Inside the Screen and Video section, select Video Output in the left column.

14. On the right side, you should find the VRR setting (if it doesn’t appear, then you can check out this article to make it visible).

15. Make sure you set VRR to Automatic in order to enable support for games that natively take advantage of this feature.

16. You can also turn on the “Apply to Unsupported Games” setting in the same menu. By doing so, you will force Variable Refresh Rate support on unsupported games.

The “Apply to Unsupported Games” setting may end up causing issues with certain games; therefore, you might want to only turn this feature on in a case-by-case basis.

How to bridge the eero 6, eero 6+, eero Pro 6 and eero Pro 6E

In order to connect your eero 6, eero 6+, eero Pro 6 or eero Pro 6E to your internet service provider, you may need to set the router to bridge mode. To find out how to do so with these Wi-Fi 6 routers, you can check out this tutorial at Seeking Tech.

We should note that, although this guide is based on the eero 6, eero 6+, eero Pro 6 and eero Pro 6E, it should also be applicable to the other versions of the eero router as well.

Why you need to bridge your eero 6, eero 6+, eero Pro 6 or eero Pro 6E

Certain ISPs will require you to set your router bridge mode in order for you to use its network connection.

For example, AT&T U-Verse already provides Wi-Fi and DHCP; as a result, your eero router will conflict with these features unless you put it in bridge mode.

If your ISP also requires PPPoE and/or a matching MAC address to function, then you also need to use bridge mode for your eero device.

Keep in mind that you will lose out on certain eero network services, as well as advanced eero management features, when you use this particular mode for your eero 6, eero 6+, eero Pro 6 or eero Pro 6E.

Furthermore, one of your eero node must act as the gateway router since it needs to connect to your home network via an Ethernet cable.

How to bridge your eero 6, eero 6+, eero Pro 6 or eero Pro 6E

In order to set your eero Wi-Fi 6 router to bridge mode, you need to take the following steps:

1. If you haven’t done so already, set up your eero network by using the eero app on your smartphone or mobile device.

If your ISP requires your eero to be set in bridge mode, then you need to connect your eero to the existing router and then complete the setup for the eero network.

2. With your eero network set up and connected to the ISP, open the eero app on your smartphone or mobile device.

3. Inside of the application, you first need to tap the Settings icon, which is located at the bottom of the screen.

4. From the Settings menu, you then need to select Advanced.

5. Afterwards, you need to select DHCP & NAT.

6. Next, you need to select Bridge. If you are using a static IP, then you need to select Manual instead.

7. Once you are done, tap the Save icon on the top right corner in order to save the new settings.

After saving the new settings, your eero 6, eero 6+, eero Pro 6 or eero Pro 6E router should now be set to bridge mode.

How to fix 2022 Roku Ultra (4802R) remote issues

The 2022 Roku Ultra, which has a model number of 4802R, comes with a voice remote included inside the box.

If this remote isn’t working as intended, or at all, then you can take a look at this troubleshooting article from Seeking Tech to see what you can do.

1. The first step we recommend taking is to try to recharge the built-in battery of your 2022 Roku Ultra remote. In order to do so, you can use the USB charging cable that came with the media player.

Connect the micro-USB end of the cable to the remote and then the other end of the cable to a USB power source. The source could be your 2022 Roku Ultra, computer, as well as other devices that are capable of recharging through the USB connection.

If done correctly, you should see the status light blinking at the back of the remote. If you don’t see the indicator blinking, then you can try charging to a different USB power source. You can also try using a different USB cable.

2. If you believe that your 2022 Roku Ultra issue is not related to its battery life, then you can try power cycling your 2022 Roku Ultra and its remote.

To do so, we recommend that you take the following steps:

  • Unplug the media player from the power outlet.
  • You then need to wait for at least 5 seconds.
  • Afterwards, plug the device back into the power outlet.
  • Once the 2022 Roku Ultra has boot back up to its home screen, press and hold the pairing button at the back of the remote for at least 20 seconds.
  • You should see the remote’s status light slowly flash green at first before stopping. Afterwards, it should start to flash more rapidly. At this point, you can release your hold of the pairing button to complete the reboot process for the remote.
  • Give your remote at least 30 seconds to connect to the 2022 Roku Ultra. To confirm that a connection has been established, you can press the microphone button on the remote after 30 seconds have passed to see if something shows up on screen.

3. If the 2022 Roku Ultra remote still isn’t responsive, then you can re-pair it again to the media player.

In order to do so, you need to press and hold the pairing button at the back of the remote for at least 5 seconds. The status light on the remote should then start to flash green.

4. If your Wi-Fi router is nearby, then you may want to move it further away from the 2022 Roku Ultra.

5. If you can’t move your Wi-Fi router, then you can try switching to the 5 GHz wireless network.

6. If your router only supports the 2.4 wireless network, then you can try using the 1, 6, or 11 channels.

7. If your 2022 Roku Ultra remote controller isn’t working as intended and the back feels hot when touched, then its internal battery may be damaged.

In this case, you should stop using and/or recharging the remote immediately. Instead, you need to get a brand new remote for the streaming device.

How to fix eero 6, eero 6+, eero Pro 6 and eero Pro 6E offline issues

If you are having issues with your eero 6, eero 6+, eero Pro 6 or eero Pro 6E being offline, then you can take a look at this troubleshooting guide from Seeking Tech to see what necessary steps you can take in order to fix this issue.

Before we begin, it is important to note that this article will be covering the eero Wi-Fi 6 routers. With that said, these potential solutions should also be applicable to the older eero routers as well.

1. The first step we recommend taking is to make sure that your eero routers, as well as the modem, are actually plugged into the power outlets.

You should also make sure that the power outlets are functioning normally; if not then you can plug your networking devices into a different power source.

2. You should also make sure that the Ethernet cable is connected properly between your modem and the gateway router.

For the uninformed, the gateway router is the primary one that is directly connected to your modem. When connecting, you should hear a click, which indicates that the wired connection is successful.

3. We also recommend that you inspect your Ethernet cable, as well as the Ethernet ports of your gateway router and modem, to see if there are any potential damage.

4. If your networking device is properly powered on and connected, then the next step you can try is to power cycle your eero 6, eero 6+, eero Pro 6 or eero Pro 6E routers.

In order to do so, you will need to take the following steps:

  • Start by unplugging your eero routers from the power outlets.
  • You should then wait for a minimum of 30 seconds.
  • Afterwards, plug the eero routers back into the power outlets.
  • Wait for the routers to boot up and connect to your modem. This process can take several minutes.

5. If power cycling your eero 6, eero 6+, eero Pro 6 or eero Pro 6E did not make the offline issue go away, then you can also try power cycling your modem.

To do so, you can try doing the following:

  • Unplug the modem from the power outlet.
  • You should then wait for at least 30 seconds.
  • After waiting, plug the modem back into the power outlet.
  • Next, we recommend giving your modem and eero routers several minutes to connect to each other.
  • After waiting, you can try testing to see if your eero 6, eero 6+, eero Pro 6 or eero Pro 6E routers are online.

6. If your routers are still offline, then your problem may be related to your Internet Service Provider.

In this case, we recommend contacting your ISP to see if there is a network outage. You can also ask if there are any recent changes that may be causing your routers to go offline.

7. If you still can’t get your eero 6, eero 6+, eero Pro 6 or eero Pro 6E online, then we recommend that you contact eero to get additional support.

How to connect a printer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E

You are able to connect a compatible printer directly to the eero 6, eero 6+, eero Pro 6 and eero Pro 6E. To find out how to properly do so, you can take a look at this tutorial from Seeking Tech.

Before we start, it should be noted that this article is mainly based on the eero 6, eero 6+, eero Pro 6 and eero Pro 6E. However, the steps should also apply to the older eero routers as well.

What printers are compatible with the eero 6, eero 6+, eero Pro 6 and eero Pro 6E?

If you want to connect a printer to your eero using a wired connection, then the printer needs to support the Ethernet connection.

If you want to connect a printer wirelessly to the eero network, then the printer needs to support the WPA2 AES-based CCMP encryption. The other encryption types (WEP, WPA, WPA2 TKIP and WPS) won’t work with the eero 6, eero 6+, eero Pro 6 or eero Pro 6E.

How to connect a printer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E over Ethernet

To connect a printer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E by using a wired connection, you need to do the following:

1. Connect one end of the Ethernet cable to the printer and then the other end to the eero router.

2. Set up the wired connection by using the menu system of your printer. Please refer to the user manual of the printer to see how you can connect the printer to a LAN network.

How to connect a printer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E over Wi-Fi

To connect a printer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E wirelessly, you need to take the following steps:

1. To start off, you need to check to see if your printer support WPA2 AES as other type of wireless encryptions won’t work.

Some printers that don’t support WPA2 AES initially may have added support for the encryption with a driver update. Therefore, we recommend that you try updating the firmware of the printer if it doesn’t support WPA2 AES right out of the box.

2. If your printer was previously connected to another wireless network, then you need to reset its network settings. To do so from the printer’s menu system, please refer to the user manual of the printer.

3. Next, you need to connect your printer to your eero network. Once again, you need to look at the user manual of your printer to see how you can connect it to a Wi-Fi network. You will also need to enter the password for your eero network during this setup process.

If you haven’t set up your eero network yet, then you might want to take a look at this guide to see how you can do so without using a mobile network.