Sony Z9K

When watching TV or playing games on your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you may notice that the audio is out of sync with the lip movements.

You may also hear your TV making clicking, cracking, popping or rattling noises.

To see how you can potentially fix these problems, you can take a look at this troubleshooting guide from Seeking Tech.

How to fix A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K lip sync issues

In order to fix the lip sync issues when using these 2022 Sony television models, then you can try doing the following:

1. If you are watching a TV channel, you can try changing the channel. If you are watch a video, then you can try switching to another video.

If the lip sync looks fine when viewing other content, then the audio lag may just be isolated to that one problematic video content.

2. If the lip sync also looks off when viewing other content, then the next step you can take is to check the settings on the external device you have connected to your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

Some devices have a setting that you can enable in order to sync the audio of the video content.

If you are unsure whether or not your connected device offers this feature, then you can try looking at its product manual.

3. You should also make sure that the external device is connected directly to your television set as a splitter or pass-through may introduce additional lag.

4. If you are using a wireless connection, then it may also cause a delay in audio. So, if possible, we recommend using a wired connection if you are connecting a device to your television set.

5. You can also try turning off your TV and then turn it back on again.

6. Furthermore, you can try to power cycle your television set by doing the following:

• Unplug the power cord of the TV from the power outlet.
• Wait for at least 2 minutes.
• Plug the power cord of the television back into the power outlet.
• Turn on your TV.

7. You can also try updating the firmware of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K by following the steps in this tutorial.

8. Moreover, you may want to consider doing a factory reset. To find out how to do so, you can take a look at this article.

9. If you are only getting lip sync issues when using an external device, then you can try power cycling, updating the firmware and/or factory resetting the connected external device as well.

About the A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K clicking issues

If you hear your 2022 TV model making clicking, cracking, popping or rattling noises, then it is due to the change of the internal temperature. A rising or falling temperature will cause certain parts of the television set to expand or contract.

These weird sounds will occur even after you turn off your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

With that said, Sony has stated that the clicking, cracking, popping or rattling noises are completely normal and should not affect the performance of your television set. Therefore, you don’t need to fix this particular issue with your 2022 Sony television.

When using your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, the volume may be too low or be completely muted.

To see how you can fix both of these sound output issues, you can take a look at this troubleshooting guide from Seeking Tech.

How to fix no sound issues for TV speakers

If you are trying to get sound from the TV speakers, then make sure that you set the sound output correctly by taking the following steps:

1. Press the home button on the remote control of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

2. Next, you need to select Settings.

3. You then need to select AV Setup or Sound.

4. Make sure that you set the sound out to TV Speakers.

How to fix no sound issues for earphones and headphones

If you aren’t getting any sound when using the audio out connection of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, then you can try doing the following:

1. On the remote, press the home button.

2. Go to Settings.

3. Go to Sound.

4. Select Headphone/Audio Out.

5. Select Headphone.

6. Select Ok.

How to fix no sound issues for audio system, theater system, wireless subwoofer and wireless speaker

If you aren’t getting any sound with your connected home audio system, home theater system, wireless subwoofer or wireless surround sound, then you the first step you can take is to make sure that you are connecting these devices correctly.

If your device supports ARC, then make sure you are connecting it to the correct HDMI input that supports HDMI ARC.

For the wireless subwoofer and wireless speakers, make sure that there aren’t any obstacles that may be blacking the direct line between the sound output devices and your television set.

Other wireless devices, such as a Wi-Fi router or microwave, may also cause interference. So, if you have other wireless devices nearby, you can try turning them off or moving them further away from your TV and wireless speakers.

Furthermore, you should make sure that you set up AV support correctly by doing the following:

1. On the remote controller, press the home button.

2. You then need to head to Settings.

3. Afterwards, go to AV Setup or Sound.

4. Finally, make sure that the sound output is set to AV Setup.

General Fixes

If you correctly setup your sound output preferences and are still getting low volume or no sound at all, then you can try the following general fixes:

1. Make sure that you didn’t accidentally mute your television, media player, external input device and/or audio device.

2. Turn off your television set and the audio device. Unplug the power cord of the TV, as well as the audio device if applicable, from the power outlet. Wait for at least two minutes before plugging both back into the power outlet and then turn them on again.

3. Update the firmware versions of the audio device as well as your television set.

To see how you can download and install the latest available firmware for the A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K, you can take a look at this article.

4. You can also try factor resetting your audio device as well as your TV.

The Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K support media apps like Amazon Prime, Disney Plus, HBO Max, Netflix, Crunchyroll, YouTube and more.

If you are experiencing issues with using the built-in applications on these television sets, then you can take a look at this troubleshooting article from Seeking Tech.

1. The first step we recommend is to make sure that the app you are trying to use isn’t suffering from a server outage or going through server maintenance.

If the servers are down, then you can simply wait until they are up again before you try using the problematic app.

2. If the app forced your television set to be completely frozen, then we recommend turning off your TV.

To do so, you can press and hold the power button on the remote of the A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K for 5 seconds.

If the TV won’t turn off, you can try pressing the power button located directly on it.

If the power buttons on the remote and TV don’t work, then you can unplug your television set from the power outlet. Afterwards, we recommend waiting 2 minutes before you plug the TV set back into the power outlet.

3. You can also try clearing the cache from the troublesome app by taking the following steps:

• Press the home button on the remote.
• Go to Settings.
• Head to Apps.
• Select the troublesome app. If you can’t find the application, then you need to select See All Apps to view every app currently installed on your television set.
• Next, select Clear Cache.
• Finally, select Ok to delete all the temporary files.

4. Furthermore, you can try deleting all the data from the app that is causing you issues. To do so, you need to do the following:

• On the remote control of your TV, press the home button.
• Head over to Settings.
• Go to Apps.
• Select the app that is causing issues. If you can’t find this app, then you need to select See All Apps to find an expanded list of applications you have installed on the TV.
• Afterwards, you need to select Clear Data.
• Next, select Clear All Data.
• Lastly, select Ok to delete all of the app data file.

5. You should also make sure that the firmware of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K have been updated to the newest version.

To find out how to do so over the internet or via the USB connection port, you can check out this tutorial.

6. You should make sure that the app that is causing problems have been updated to the latest software release as well.

7. If the app still isn’t working normally, then you can try factory resetting your TV by following this guide.

If none of the aforementioned solution help with fixing the app issues, then we recommend that you avoid using the problematic application until there is a new update to the app and/or your TV.

Instead, you can try using the app on an external device (like a media player or game console) that you can connect to your television set in order to see if the application is more stable when running on the external device.

When trying to your use your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you may experience crashing or freezing.

To see how you can fix these problems with your 2022 Sony television set, you can take a look at this Seeking Tech troubleshooting guide.

1. The first step we recommend taking is to press the home button on the remote of your TV.

If the home menu opens up, then the freezing issue may not be related to your television set at all. Instead, it may be related to the device that is connected to your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

If you are experiencing issues with the connected device, you can try restarting it, updating its firmware or factory resetting it.

2. If you are sure that the crashing or freezing issues are isolated to your TV, then you can try pressing and holding the power button for approximately 5 seconds. Afterwards, let go of the power button and the TV should reboot.

If your television set remains turned off, then you can press the power button on your remote again to turn it back on.

3. If the TV isn’t responding to your remote presses, then you can turn it off by pressing the power button located directly on the television set.

4. If the power buttons aren’t working on the remote and TV, then you need to unplug its power cord from the power outlet. Afterwards, we recommend waiting for at least 2 minutes before you plug the television back in and then turn it back on.

5. If you are still experiencing issues after turning off and turning on your 2022 Sony television, then the next step you can try is to update its firmware.

To find out how you can do so directly from the TV or through the USB port, you can take a look at this firmware update article for the A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K.

6. If you are only experiencing crashing of freezing when using a specific app directly from your 2022 Sony TV, then we recommend updating the application.

If there is no update available, then we suggest that you avoid using that app until a new version is available to download. Instead, you can use the same app on another device and then connect the device to your TV to see if the application is more stable.

7. You can also try to factory reset your A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K. By doing so, you will be able to restore your television set to its original factory default settings. Therefore, if the crashes or freezes are software-related, then this process may help fix these issues.

To see how you can factory reset your 2022 television model, you can take a look at this tutorial.

If your TV is still crashing or freezing after trying all of the aforementioned steps, then we suggest contacting Sony for additional support. You may end up having to send your television in to be repaired or replaced.

When turning on your 2022 Sony television set, you may end up getting no picture or a white screen.

You can check out this troubleshooting article to see how you can fix these issues with your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

1. The first step we recommend taking is to check the LED light of your television.

You can check out this guide to find the various colors or blinking patterns indicate as well as what actions you can take.

2. You should also make sure that your TV set is turning on correctly.

If it isn’t, then you can take a look at this post to see what action you can take to resolve your issue.

3. If your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K appears to be working fine, then the next step you can take is to press the home button on the remote control.

If the home menu doesn’t open up, then we recommend checking out whether or not your remote is working correctly. To fix remote issues with these 2022 Sony televisions, you can check out this article.

If the home menu still isn’t appearing even though you are sure that the remote is working, then it is likely that your television set is suffering from some kind of hardware issue that may need to be repaired.

4. If you do see a home menu, then we recommend that you try changing the channel and/or switch to a different input to see if you are still not getting any picture or a white screen.

5. If you are trying to watch something from an external device such as a game console, set top box, media player, then we recommend that you check if the other device is turned on and correctly connected into your television.

6. If you are using an antenna, then you can try reposition it to get a better signal when watching TV channels on your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

7. You can also try power cycling your television set as well as the other device.

In order to do so, unplug both from the power outlet and then wait several minutes. Afterwards, plug both back into the power outlet and then turn on both devices to see if you are able to get a picture.

8. Make sure that the firmware for your 2022 Sony television set, as well as the other connected device, have been updated to the latest versions.

To find out more information about how you can update your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you can check out this tutorial.

9. You can also try factory resetting your television as well as the other device.

To find out how you can restore these 2022 Sony TVs to their original factory default settings, you can take a look at this article.

If you are still getting no picture or a white screen after trying all of the aforementioned steps, then we recommend contacting Sony for additional support.

When using your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, your television set may randomly restart or shutdown on its own.

To see how you can prevent your TV from seemingly turning off by itself, you can take a look at this tutorial from Seeking Tech.

1. The first step we recommend taking it to check if the power cord of your television set hasn’t been damaged in any way.

2. You may also want to plug your TV into another power outlet to see if the random reboots and/or shutdowns go away.

3. The Sleep Timer may also be causing your TV to turn off on its own.

In order to disable this feature, we recommend taking the following steps:

• Press the home button on the remote for your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.
• In the Settings section, select Timers.
• You then need to select Sleep Timer.
• Finally, make sure that Sleep Timer is set to Off.

4. You television set may also be turning off due to the Idle TV Standby. In order to disable it, you need to do the following:

• On your TV remote, press the home button.
• You then need to head over to Settings.
• Afterwards, go to Power/Eco.
• Next, select Idle TV Standby.
• Make sure that the Idle TV Standby feature is set to Off.

5. If your TV is connected to another device wirelessly or over a wired connection, then makes sure the other device isn’t causing the TV to turn off.

6. You can also try doing a soft reset on the A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K by pressing and holding the power button on your remote for around 5 seconds. Afterwards, let go of the power button and the TV should reboot itself.

If the TV doesn’t turn on, press the power button on the remote again to power it back on.

6. If a soft reboot did not get rid of the random restarts or shutdowns, then you can try power cycling your Sony television set.

In order to do so, you need to take the following steps:

• Turn off your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.
• After shutting down the TV, unplug its power cord from the power outer.
• Next, you need to wait for at least 2 minutes.
• After waiting, plug the power cord of your television set back into the power outlet.
• Turn your TV back on again.

7. A firmware update for the A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K may also help improve the stability of your television set.

To see how you can update the software of your 2022 Sony TV, you can take a look at this tutorial.

8. You can also try restoring your television to its original factory resetting as doing so may help get rid of the random restarts and/or shutdowns.

In order to factor reset your television set, you can follow the steps laid out in this guide.

If none of the aforementioned potential solutions stopped your TV from randomly restarting or turning off, then you might want to contact Sony for additional support. If your issues are hardware-related, then you may have to send your TV in to be repaired or replaced.

The A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K are the latest television models developed by Sony. If your TV set isn’t turning on, then you can take a look at this troubleshooting guide to see what actions you can take.

1. The first step we recommend taking is to try turning on your 2022 Sony TV by pressing the power button located directly on the television set.

If you are able to turn on your TV with its power button, then your issues may be related to the remote control instead.

You can take a look at this article to see how you can fix the problems related to the remote of the A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K.

2. If pressing the power button on the TV does not turn it on, then the next step you should take is to unplug the power cord from the power outlet. You then need to wait at least 2 minutes before plugging it back in again.

Afterwards, try turning on your television set by pressing the power button on the TV set as well as the power button on your remote.

3. If your TV still isn’t powering on, then you try using a different power outlet as the current one you are using could be defected.

4. If your TV is displaying a light from the LED indicator but its screen doesn’t appear to be turned on, then you can check out this article to see what actions you can take depending on the light color and blinking patterns being displayed.

5. You can also try factory resetting your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K. In order to do so, we recommend that you take the following steps:

• Unplug the power cord of your television set from the power outlet.
• Press and hold the power button and volume down buttons located on the TV at the same time. If your TV only has a power button, then you only need to hold that button down.
• With the button(s) held down, plug the television set back into the power outlet.
• Keep holding the buttons down for 30 seconds. If your TV turns on, then it will automatically start the factor resetting process.
• During this process, make sure you avoid turning off or unplugging your television set.

If your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K television set is still not turning off after your try all of the aforementioned solutions, then you might want to contact Sony about sending in your TV to be repaired or replaced.

Updating the firmware of your Sony 2022 television set may help improve performance, add new features and fix various issues.

You can check out this guide at Seeking Tech to see how you can update the software of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

How to update the A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K firmware directly from TV

To update the firmware of your Sony 2022 TV, make sure that your television set is connected to the Internet and you have the “Automatically check for update” setting enabled. If you met both of these requirements, then you will get a message on the screen whenever a new firmware update is available to download and install.

If you don’t see a notification, then you can try taking the following steps in order to manually update your device:

1. Make sure that your TV is connected to the Internet.

2. Press the gear button on the remote control of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

3. In the Quick Settings menu, you need to select Settings.

4. You then need to select System.

5. Afterwards, select System Software Update.

6. Finally, select Software Update.

7. Do not turn off or unplug your TV during the firmware update process.

How to update the A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K firmware via USB

If you can’t connect your 2022 TV to the internet, then you need to update its firmware through the USB port.

In order to do so, you need to do the following:

1. First off, you will need a USB storage device.

2. Connect the USB storage device to a computer.

3. On the computer, go to the official Sony Support website.

4. Search for the model number of your television set.

5. Scroll down to the Download section to see whether or not a new firmware version is available.

6. Download the firmware and then follow the on-screen instructions on the download page to update the firmware for your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K.

What to do when the A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K firmware update isn’t completed

If the firmware update for the 2022 Sony television can’t be completed, we recommend restarting the TV and then trying to update again.

You can also change the update method. So, if you were trying to update the firmware directly from the TV set, then you can try using the USB method instead or vice versa.

What to do when a new firmware causes issues for A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K

If the new firmware is causing issues with your television set, then you might want to consider doing a factory reset your television set. This process will delete the firmware, as well as other data, from your television set and return it to the original factory settings.

In order to factory reset your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you can take a look at this step-by-step tutorial.

If you are experiencing issues when using your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, then you might want to consider factory resetting the television. To find out how to do so, you can take a look at this tutorial at Seeking Tech.

How to factory reset A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K via the home screen

If you can access the home screen of your 2022 Sony television set, then you will be able to factory reset the device by taking the following steps:

1. To start off, turn on your TV.

2. On the remote controller of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you need to press the home button in order to open the home screen.

3. From the home screen, go to Settings.

4. In the Settings menu, you then need to head to Storage & Reset.

5. Afterwards, you need to select Factory Data Select.

6. You then need to select Erase Everything.

7. If the TV asked to enter a password, then you need to enter the password you previously set for the Parental Lock.

8. Finally, select Yes to start the factory resetting process.

How to factory reset A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K via the help menu

If you can’t access the home screen of your Sony television, then you can use the Help Guide menu to factory reset the device.

In order to do so, you need to do the following:

1. Turn on your TV set if you haven’t done so already.

2. On the TV remote, you need to press the Help button to bring up the Help Guide menu.

3. Inside the Help Guide menu, you need to select How to use your TV.

4. Next, you need to go to Settings.

5. Afterwards, select Configuring the TV.

6. You then need to select TV.

7. Select Settings.

8. In the TV section of the next screen, select Storage & Reset.

9. Next, you need to select Factory Data Select.

10. Select Erase Everything.

11. Enter your Parental Lock if you are asked to enter a password to continue.

12. Select Yes to start the factory reset.

How to force a factory reset for A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K

If you can’t use the home or help menus, then you would need to force a factory reset for your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K. In order to do so, you need to press the following steps:

1. Turn off your television set if you haven’t done so already.

2. Unplug the TV’s power cord from the power outlet.

3. Press and hold the power and volume down buttons located on your television. If you TV only has a power button, then you only need to hold that down.

4. While holding the buttons, plug the TV back into the power outlet.

5. Keep holding the buttons until you see a white light coming from the LED indicator.

6. The television will start the factory data resetting process, which will take several minutes. During this process, it will turn itself on and off two times.

Once you initiated the factory reset using either of the two aforementioned methods, you then need to wait until the TV is done with the process. Once it is completed, it will let you know.

Afterwards, you need to go through the initial set up process if you want to use your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K again.