PS5

When trying to start a PS3 game over cloud streaming on your PlayStation 4, PlayStation 4 Pro, PlayStation 5 or PlayStation 5 Digital Edition console via the PlayStation Plus Premium service, you may encounter the following error message:

• “Registration of the trophy information could not be completed. The game will quit. (80022D86)”

To see how you can fix this trophy issue and get the game to boot normally, you can check out this troubleshooting article from Seeking Tech.

1. For the first step, you can try syncing your PlayStation 3 trophies to the PlayStation Network. In order to do so, you need to take the following steps:

• First off, try to open the stream for another PS3 game.
• Next, you need to open the PS3 Menu. On the PlayStation 4 or PlayStation 4 Pro, you can do so by pressing the PS button and then select Display PS3 Menu. On the PlayStation 5 or PlayStation 5 Digital Edition, you need to press the PS button, select the Now Streaming card and then select Show/Hide PS3 Menu.
• Inside the PS3 Menu, move right to the PlayStation Network tab and then select Trophy Collection.
• Wait for the trophies to be synced to the PlayStation Network.
• Finally, close the currently streaming videogame and then try to open the game where you previously encountered the 80022D86 error.

2. You can also try not touching your controllers for 10 minutes.

Once the server detects that there haven’t been any controller inputs for over 10 minutes, it will start to kick you out of the cloud streaming game. After the game has closed, try to open it again to see if you are still getting the “registration of the trophy information could not be completed” error.

3. Restarting your PS4, PS4 Pro, PS5 or PS5 Digital Edition may also help as well.

4. There may be some widespread server issues where save files and trophy data are either lost and/or causing the cloud streaming PS3 game not to boot up correctly.

In this case, we recommend that you avoid streaming the game until Sony fixes the problems on the server blades.

5. If you can’t afford to wait, then you can try contacting the PlayStation Support team to see if they can provide some additional help with your issue.

When playing a cloud streaming game on your PlayStation 4 or PlayStation 5 via PlayStation Plus Premium, you may end up getting kicked out of the stream even if you have a stable Internet connection. To see how you can prevent this from happening, you can take a look at this troubleshooting article from Seeking Tech.

Why you’re getting discounted form cloud streaming

Before you get disconnected, you may see the following message with a countdown clock:

• “You have been inactive for a while. This game will close to make room on the server for other players.”

If you want to continue you session, then you need to press any button on your DualSense or DualShock 4 controller before the countdown ends.

Otherwise, you will be booted off of your current session, losing any unsaved progress. You should also see the following message appear on the screen:

• “Your streaming game closed due to inactivity. You were inactive for a while, so your game automatically closed to make room on the servers for other players. Play again when you’re ready.”

If you select the Start Again option in this screen, then the stream will restart.

How to prevent from being kicked when cloud streaming

If you want to prevent the “you have been inactive for a while” and or “your streaming game closed due to inactivity” messages from showing up, then you need to make sure that don’t leave the game inactive for 10 minutes.

This is because the servers will kick you off in order to make room for another player when it detects that you haven’t been using your controller for at least 10 minutes. Therefore, you should make sure that you are actively using your controller so that you won’t get disconnected.

If you are watching a long cut scene, then you should make sure that you move one of the analog sticks or press one of the directional pad buttons occasionally to avoid the disconnection. You can also try pressing other buttons although dosing so may cause the cut scene to be skipped.

If you need to leave the cloud streaming game on for more than 10 minutes without any controller inputs, then we recommend pausing the game first. Afterwards, place the DualSense or DualShock 4 face down in a way where the left or right analog sticks are moving upwards. This will be registered as an input by the cloud stream servers and, therefore, prevent any disconnections due to inactivity.

If you are getting an “closing your last game session” error when trying to stream PS3 games on your PlayStation 4 or PlayStation 5, then you can check out this guide to see how you can potentially fix this problem.

With a PlayStation Plus Premium subscription, you can play a selection of PlayStation 3 games through cloud streaming on the PS4, PS4 Pro, PS4 and PS5 Digital Edition consoles.

When trying to start up a stream for a game you previously played, you may see the “closing your last game session” error. To see how you can potentially fix this issue, you can take a look at this troubleshooting article from Seeking Tech.

1. The first step we recommend taking is to put your controller down and then wait for at least 10 minutes.

This is because the severs should kick you out of your current gaming session once it detects that you have been inactive for 10 minutes. After that, you should see the following message:

• “Your streaming game closed due to inactivity. You were inactive for a while. Sop your game automatically closed to make room on the servers for other players. Play again when you’re ready.”

In this screen, you need to select the Start Again option.

2. If waiting 10 minutes did not work, then you can try restarting your PlayStation 4 or PlayStation 5 console. By doing so, you should be able to refresh your Internet connection as well as your connection to the PlayStation Plus Premium cloud streaming server.

3. You can also try starting another PlayStation 3 game stream. If the other title works without any issues, then you can close it and then start your previous game.

4. There is a possibility that the “closing your last game session” issue is due to a problem with the server blades. In this case, we suggest that you simply wait until PlayStation fixes their servers before you try to play the same game again.

5. You can also try contacting the PlayStation Support team in order to get additional support.

If you managed to boot back into your streaming PS3 game but noticed that all your save files for it is gone, then the data may have been corrupted.

If you have these saved data backed up to the cloud storage, then you should be able to download them again. To find out how to download your cloud saves for these PS3 cloud streaming titles, you can take a look at the steps laid out in this previous tutorial.

There is also a possibility that any trophies you earned in your previous session may not have sync properly to your PlayStation Network. Unfortunately, you may need to re-earn them again.

With the PlayStation 5 and PlayStation 5 Digital Edition console, you can play select PS3 games over cloud streaming. In order to do so, you need to subscribe to the PlayStation Plus Premium service.

When trying to load the game, however, you may end up seeing the following message:

• “The data is corrupted. (80029206)”

To see how you can potentially fix this issue when playing PlayStation 3 titles on your PS5, you can take a look at this troubleshooting article from Seeking Tech.

When you see the 80029206, then it means that your save file for the currently streaming game has been corrupted. This may happen if you disconnect from the virtual PS3 console when your progress was being saved.

As a result, you most likely lost your save file and won’t be able to continue from where you last left off. If you want to start over from the beginning for the same game, then you need to do the following:

1. Open the game that you want to stream on your PS5.

2. When the stream starts, press the PS button on the controller.

3. In the quick menu, you then need to select the Now Streaming card.

4. Next, select the Show/Hide PS3 Menu option.

5. You should now be in the XMB menu of the virtual PS3 console. Here, you need to select Saved Data Utility.

6. A message should show up that says you need to quit the game in order to continue. Select Yes to move to the next screen.

7. In the Saved Data Utility menu, you will see a list of save files you have stored on the virtual PS3 console. Select the saved data for the game you are currently streaming.

8. A menu should then appear on the right side of the screen. From there, select the Delete option.

9. When asked if you want to continue with the deletion progress, select Yes.

10. Once the corrupted save file has been deleted, press the PS button and then select the Now Streaming Card.

11. Afterwards, select the Show/Hide PS3 Menu option.

12. You should see a message saying that the Saved Data Utility menu will close and the game you are currently streaming will boot back up. Select Yes to continue.

If you are still getting the “data is corrupted,” then you can try returning to the aforementioned Saved Data Utility menu. This time, we recommend that you delete all the save files from the virtual PS3 console.

When trying to play a game you downloaded from the PlayStation Plus service, you may end up seeing the following message:

“You can’t play this game because your PlayStation Plus subscription needs to be upgraded. To play this game, go to PlayStation Store and upgrade your description, or purchase the game.”

To see how you can potentially fix this error, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first step, we recommend that you check our PlayStation Plus status. If your subscription has expired or downgraded, then you will no longer have access to playing the game unless you re-sub to the correct tier.

In order to check your PlayStation Plus status, go to the PlayStation Store App on your PlayStation 5 and then select the three dots icon on the top right corner. You then need to select Subscriptions, followed by PlayStation Plus.

2. It is important to note that access rule to the PlayStation Plus game you downloaded is different depending on which catalog you redeemed it from. The service features the Monthly Games Catalog, PlayStation Plus Collection, Game Catalog and Classics Catalog.

To see what the differences are, you can check out this versus article.

3. If you are sure that you are still subscribed to the correct PlayStation Plus plan, then you can try deleting and re-downloading the game.

This fix worked for us when we saw the “PlayStation Plus subscription needs to be upgraded” error message after trying to play Hot Shots Golf 2, which we downloaded from the Classics Catalog through our PlayStation Plus Premium plan.

4. You should also make sure that you are using the PlayStation Network account that is paying for PlayStation Plus when you try to play the game.

If you are using a different account, then you can take a look at this instructional guide to see how you can share PS Plus benefits across multiple accounts on the same console.

5. Restoring the game licenses on your PSN account may also help.

In order to do so, head over to the Settings menu and then select Users and Accounts > Other > Restore Licenses > Restore.

6. You can also try doing a database rebuild by taking the following steps:

• Turn off your PlayStation 5.
• Hold the power button on the PS5 console until you hear a second beep.
• You should then be asked to connect your controller to the console via a USB cable and then press the PS button.
• After doing so, you should be in the Safe Mode menu. Here, you need to select Clear Cache and Rebuild Database.
• Finally, select Rebuild Database.

7. If you still can’t get the error message to go away, then we recommend that you contact the PlayStation support team to see if you can get them to sort it out for you.

From our experience, the licenses for PlayStation Plus games have been a little but glitchy since the new plans were added; therefore, you may need to get a representative from PlayStation to restore your access.