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Sony has revealed a long list of potential error codes and error messages that you may encounter when using the PlayStation 5 or PlayStation 5 Digital Edition.

You can find a list of these issues, as well as potential fixes, in this guide at Seeking Tech.

PS5 Error Message: A communication error has occurred.

PS5 Error Codes: NW-102308-4, NW-102307-3, NW-102311-8, NW-102314-1 and NW-102315-2.

Description: This error message and accompanying error codes occur when there is an issue connecting to the PlayStation Network.

Solution: There are several steps you can take, which includes checking the current status of the PlayStation Network. If the PSN is function properly, you can try using a wired connection, making sure there’s no obstructions if you are using a wireless connection, power cycling your router and modem, updating your router’s firmware, opening ports on your router, using a static IP address in addition changing DNS settings.

You can find Sony’s instructions on fixes for each of the error codes below:

• NW-102308-4
• NW-102307-3
• NW-102311-8
• NW-102314-1
• NW-102315-2

PS5 Error Message: Access from your PlayStation 5 may be prohibited or temporarily unavailable.

PS5 Error Code: WS-116332-6

Description: Your access from your PS5 to the PlayStation Network is prohibited. This may be due to you violating the PSN Terms of Service.

Solution: If you believe that you didn’t violate any ToS, you can check the PSN status page and the server status page of the game you were playing when you receive the error to see if both are running. There is a possibility that this error is due to heavy network load.

You can find more details with the following link: WS-116332-6.

PS5 Error Message: An error has occurred on PlayStation Now streaming connection.

PS5 Error Code: CE-117722-0

Description: You will get this error when trying to connect to the PlayStation Now streaming service.

Solution: The first thing you can do is to test your Internet connection for PS Now to see if you have enough bandwidth to stream games. If you do, you can try using a wired connection, making sure that there isn’t anything interfering with your Wi-Fi connection if you decide to use wireless, power cycle your modem and router in addition to update your router’s firmware.

Some of the games on PlayStation Now can be downloaded and played directly on your PS5. So, you may want to try that option if you are running into streaming issues.

You can find more information of the potential fixes for this code with the following link: CE-117722-0.

PS5 Error Message: PlayStation Network function is temporarily suspended.

PS5 Error Code: WS-116331-5

Description: This error code means that your account has been temporarily suspended using the PlayStation Network, possibly due to violating its Terms of Service. You will get an email explaining the suspension in the e-mail address tied to your PSN account.

Solution: The solution for this depends on the contents in the aforementioned email.

You can find more details on this error on the official PlayStation Support website: WS-116331-5.

PS5 Error Message: Please check the connection status of HD Camera and PlayStation Camera.

PS5 Error Codes: CE-108360-8 and CE-111161-1

Description: You will get these errors when there is an issue using the PS4’s HD Camera with your PS5.

Solution: Make sure you are using the HD Camera PS5 adapter provided by Sony. If you are, then you should try to use the camera in a bright room in addition to adjusting the camera’s angle and distance. You should also take a look at the camera settings on your PlayStation 5 console.

For more details, you can take a look at the error code pages from PS Support:

• CE-108360-8
• CE-111161-1

PS5 Error Message: Please install the latest system software.

PS5 Error Codes: CE-107520-5, CE-108889-4, NP-102944-0, NP-102945-1 and WS-116328-1

Description: These error codes will appear when you need to update the firmware of your PlayStation 5 console. You may get these during a firmware update.

Solution: If you get any of the aforementioned error codes during a firmware update, you should restart your networking equipment and PS5 and try updating again. You can also try updating via a USB drive or game disc containing the latest firmware.

You can take a look at the solutions for the individual codes below:

• CE-107520-5
• CE-108889-4
• NP-102944-0
• NP-102945-1
• WS-116328-1

PS5 Error Message: Please install the latest update file.

PS5 Error Code: NP-102946-2

Description: This error will pop up when you need to install the latest update file. You may encounter this during an update.

Solution: If you encounter this error using an update, you can check if you have enough free space in the default solid state drive. If you don’t, then you need to delete something to free up some space and try updating again.

If you get the error while the update is in process, then you should wait for it to be completed.

You can find more details on this error with the following link: NP-102946-2.

PS5 Error Message: The account information is incorrect.

PS5 Error Code: NP-102955-2

Description: This error will appear when your login information does not match what the PlayStation Network has stored.

Solution: Check to see if your sign-in ID and password are correct and try logging in again.

You can take a look at the page for this error via the following link: NP-102955-2.

PS5 Error Message: The connection to the network has timed out.

PS5 Error Codes: NW-102417-5 and WV-109153-9

Description: You will get these errors code when you can’t connect to PSN.

Solution: First, you need to check the status page of the PlayStation Network to see if it is down. If it isn’t, you can try using a wired Internet connection or remove any potential obstructions if you are using Wi-Fi.

You can also try power cycling your modem and router as well as updating the firmware of your router. Furthermore, you can try opening ports, setting a static IP address and changing the DNS.

You can find the instructions for these error codes with the following links:

• NW-102417-5
• WV-109153-9

PS5 Error Message: The connection to the PlayStation Network has timed out.

PS5 Error Code: NW-102636-8

Description: This error occurs when your PSN connection has timed out.

Solution: You can first try checking the servers of PSN and the game to see if there are any outages. Afterwards, you can take a look at your Internet connection settings.

If all of the above seem normal, you can try power cycling your modem and router. You can also see if there are anything that could hindering your wireless connection if you are using Wi-Fi.

You can find more details on the following PlayStation Support page: NW-102636-8.

PS5 Error Message: This feature is not available due to age restrictions.

PS5 Error Code: NP-102942-8

Description: You can’t use this feature due to your user account not meeting the age requirement.

Solution: If you believe that you are old enough, you can check the age you have listed in your user account. You can also take a look at the parental control settings.

You can find the error listing from PS support via the following link: NP-102942-8.

PS5 Error Message: The Internet connection may be unstable, and the latest update file for the application cannot be found.

PS5 Error Code: NP-102947-3

Description: You get this error when you Internet connection is too unstable to download the update file.

Solution: Sony recommends restarting your PS5 and using a wired connection if possible (you should also reconfigure the network settings). You may also try testing to see if there is anything obstructing your WI-Fi signal if you want to stick with using wireless.

If the above don’t work, you may have to power cycle your router and modem. You may also want to update the firmware of your router.

You can find more details on these fixes with the following link: NP-102947-3.

PS5 Error Message: This service is currently under maintenance.

PS5 Error Codes: NP-103107-2, NP-103117-3, NP-103111-7, NP-103105-0, NP-103109-4, WS-116521-6 and WS-116449-5.

Description: These error codes mean that the service is down due to maintenance.

Solution: Check the server status page to see if it is actually undergoing maintenance. If the servers are functioning normally, you can try power cycling your router and modem as well as resetting the internet connecting settings on PS5. You can also simply wait and try again later.

For more details of each individual error code, you can check out the following pages:

• NP-103107-2
• NP-103117-3
• NP-103111-7
• NP-103105-0
• NP-103109-4
• WS-116521-6
• WS-116449-5

PS5 Error Message: The system software in the update failed.

PS5 Error Code: WS-116522-7

Description: This error message and code mean that your PS5 can’t recognize the latest firmware version, causing the update to fail.

Solution: You need to try updating the firmware of your PlayStation 5 again. You can do this over the Internet using a wired (preferred) or wireless connection, USB storage device or game disc.

You can find out the steps to updating your PS5’s firmware via the following link: WS-116522-7.

PS5 Error Message: Unable to connect to the Internet.

PS5 Error Codes: WV-109145-0, WV-109166-3 and WV-109168-5

Description: These errors will occur when you try to connect to the PlayStation Network service.

Solution: You can first check if the PSN is experiencing any issues in its status page. If it isn’t you can try using a wired connection. If you prefer using Wi-Fi, make sure that there aren’t any object interrupting the wireless signal.

You can also try adjusting your home network, which includes power cycling the modem/router, updating the router’s firmware, opening ports, setting up static IP and changing DNS.

You can find the individual error code pages below:

• WV-109145-0
• WV-109166-3
• WV-109168-5

PS5 Error Message: Unable to connect to the server.

PS5 Error Codes: CE-105799-1, CE-108862-5, CE-113212-0, NW-102254-4, NW-102261-2, NW-102265-6, NW-102633-5, NW-102650-4, WS-115019-7, WS-115195-2, WS-115338-1, WS-116420-4, WS-116439-4, WV-109168-5, WV-109144-9 and WV-109146-1

Description: You will get these errors when you can connect to PSN.

Solution: You can first try checking the PlayStation Network status page to see if the online service is experiencing any issues and/or in maintenance.

If PSN is functioning normally, you can try switch to a wired Internet connection if you were using Wi-Fi. If you want to keep using Wi-Fi, you should check your signal to see if there are any hindrance.

If none of the above works, you can try tinkering with your network setup. The first option is to turn off your modem and router, wait five minutes, and then turn the devices back on again. You can also try updating the firmware of your router, open specific ports, setting a static IP address and changing the DNS settings.

For more details, you can check out the individual error code support pages below:

• CE-105799-1
• CE-108862-5
• CE-113212-0
• NW-102254-4
• NW-102261-2
• NW-102265-6
• NW-102633-5
• NW-102650-4
• WS-115019-7
• WS-115195-2
• WS-115338-1
• WS-116420-4
• WS-116439-4
• WV-109168-5
• WV-109144-9
• WV-109146-1

PS5 Error Message: Use of PlayStation Network feature is temporarily suspended.

PS5 Error Codes: WS-116330-4

Description: Your user account has been temporarily suspended from PSN. This may be because you violate its Terms of Service.

Solution: Unfortunately, there is no solution for this. You can try contacting Sony for a resolution.

You can find out more details on this error message with the following page: WS-116330-4.

PS5 Error Message: Your account has been suspended.

PS5 Error Codes: WS-116367-4

Description: Your user account has been suspended from using the PlayStation Network, possibly due to violating its Terms of Service.

Solution: Unfortunately, there doesn’t appear to be any way to get unsuspended. You can try contacting Sony to see if anything can be done.

You can take a look at the error page via the following link: WS-116367-4.

Just like the PS4 and other previous PlayStation systems, you will be able to redeem voucher codes directly on the PlayStation 5 and PlayStation 5 Digital Edition. Finding where you could redeem you code string can a little bit tricky, however, especially if you are using the new console for the first time.

If you are having issues with voucher code redemption on the PS5, you can take the following steps in this guide at Seeking Tech:

1. Power on your PlayStation 5 or PlayStation 5 Digital Edition and then select the account you want to use to redeem the voucher code in order to go the Home Screen. If you are playing a game or using an app, you can hold the PS button on your DualSense to bring up the Home Screen menu.

2. In the Home Screen go left and select “PlayStation Store.” It is the blue shopping bag if you are having a hard time locating it.

3. In the PlayStation Store, go up and then right and select the “More” option (which has the three dots icon, if you are having difficulties finding it).

4. If done correctly, you will open a sub-menu where one of the options is “Redeem Codes.” Select that option to bring up a new menu.

5. In the “Redeem Codes” enter your voucher code and then select “Redeem” to complete your code redemption on your system.

Closing an application or video game on the PlayStation 5 and PlayStation 5 Digital Edition can be a bit confusing, especially if you aren’t familiar with the new user interface. If you are having issues, you can follow this guide at Seeking Tech.

What causes an application or game to automatically close on PS5

Depending on your actions, an application or video game will automatically close depending on certain actions.

For instance, you have to close the active software if you want to adjust HDR in the system menu.

The Switcher function will also close the active videogame if you decide to switch to another game.

Simply launching another game from the Home Screen will close the active game as well.

Of course, completely turning off your PlayStation 5 system will also close the active software.

What won’t cause an application or game to automatically close on PS5

There are also actions that won’t close your active application or game.

These include putting your system in rest mode, which will suspend the game and let you pick up where you left off in most cases for offline games.

Going from the game to either the Control Center or Home Menu screens won’t close the active application or game either.

How to manually close games on PS5

In order to manually close games on the PlayStation 5 (as well as the PlayStation 5 Digital Edition), you can take the following steps:

1. In the game, press and hold the PS button on your DualSense until we are in the Home Screen (aka the main system menu). If you press the PS button instead of holding it, you will bring up the Control Center quick menu instead. If that happens to you, you can simply press the PS button again to go back into the game; afterwards, hold the PS button to go to the Home Screen.

2. In the home screen, you need to highlight the current active game and then press the Options button on your DualSense (which is the small button, with the three horizonal lines, located to the left of the triangle button), to bring up a sub-menu. In here, you simply select “Close Game” to manually close the current videogame you are playing.

3. If you don’t see the “Close Game” option, then the wrong game may have been highlighted. On the other hand, this might mean that the game has already been closed.

How to manually close apps on PS5

1. In order to manually close applications on the PS5 (as well as the PS5 Digital Edition), you need to take the following steps:

2. While you are in an application, press and hold the PS button until you open the Home Screen.

3. From the Home Screen, make sure you highlight the active app and then press the Options button on your DualSense controller.

4. This will bring up a sub-menu where you can select “Close App” to close the application you are currently using.

5. If you don’t see the “Close App” option, then either the wrong application was highlighted or the active app may have already been closed.

Keep in mind that Sony separated the list of media applications and games with the PS5 and PS5 Ditial Edition. You can switch between your game collection and media app collection with either the L1 or R button on your DualSense controller.

When compared to the PS4, Sony changed the location of trophies in the Home Screen main menu of the PlayStation 5 and PlayStation 5 Digital Edition. As a result, you may have a hard time viewing, comparing and deleting the trophy information of your user account. If you are having issues, you can follow this guide at Seeking Tech.

How to view trophies on PS5

To view your trophy information on your PlayStation 5, you first need to power on your system and then select your user profile.

Afterwards, you should be in the Home Screen main system menu. From there, navigate upwards and then right to select your user profile (it is located between “Settings” and the clock if you are having a hard time finding it).

By selecting your user profile, you should bring up a sub-menu. Here, you need to select “Trophies.”

In the “Trophies” menu, you will see a list of games with the most recent ones played appearing on top. By selecting a game here, you will be able to view your trophy’s information for that specific game.

Can you view trophies in vertical orientation on PS5?

Unfortunately, you currently can’t view game specific trophies in vertical orientation, like you would on the PlayStation 4, with the current menu setup of the PlayStation 5.

How to compare trophies on PS5

To compare your trophies to another user, you first need to head to the aforementioned “Trophies” menu. Here, you can highlight the game that you want to compare and then press the Options button on your DualSense controller (it is the button with three horizontal lines located to the left of the triangle button).

Doing so will bring up a sub-menu where you can select the “Compare Trophies.”

After selecting that option, you will be brought to the “Select Player” menu. Here you can choose to compare your trophy list to friends (through the “Friends” tab), users who you have played with together online (through the “Played Together” tab) or other users (through the “Search” tab).

Once you pick a user you want to compare your trophies to, you will be brought to a list of common games that were played between you and the other person. The most recent common games are shown at the top.

You can click on a specific game to view more information on specific trophies such as the date and time in which they were earned.

How to delete trophies on PS5

To delete trophies on your PlayStation 5, you need to go to the aforementioned “Trophies” menu. In this menu, you have to highlight the game which you want the trophy information to be deleted and then press the Options button on the DualSense. Select “OK” to confirm the deletion.

Keep in mind that you can only delete the trophy information for games where you earn 0% of the trophies.

Just like the PlayStation 4, you can share digital games between two PlayStation 5 consoles. The process of setting this up can be a little confusing, however. If you are having issues, you can follow this guide at Seeking Tech.

What is game sharing on PS5?

Game sharing is a feature that allows you to share digital PS5 games and digital backwards compatible PS4 games on two PlayStation 5 consoles.

How does game sharing work on PS5?

Game sharing on the PlayStation 5 works the same way as it does on the PlayStation 4. Basically, you can have one primary console and one secondary console to share your digital games.

With your primary console, you can play digital games offline and by using other user accounts aside from the game sharing account that is tied to the purchased digital games.

With your secondary console, you need to login to your game sharing account in order to play digital that were purchased with that account.

The two consoles can be in the same household using the same internet connection or can be far away from each other using different internet connections.

Can you game share between PS5 and PS5 Digital Edition?

Yes, you will be able to share digital games between the PlayStation 5 with disk drive and the PlayStation 5 Digital Edition (which does not have a disk drive).

Can you play the same game-sharing videogame simultaneously on PS5?

Yes, you can play the same digital videogame that has been game-shared at the same time on two PlayStation 5 consoles. To do so, the secondary console needs to be logged into the user account used for game sharing. With the primary console, you can either play offline or with a different user account.

Can you play the same game-sharing videogame simultaneously online on PS5?

Yes, you can also play the same digital game that has been game-shared at the same time online on two PlayStation 5 consoles.

In order to do so, the secondary console will need to be logged into the user account used for game sharing. The primary console needs to logged into a different user account as well. Both of these accounts need to subscribe to the PlayStation Plus service to enable online play.

How to enable game sharing on PS5

To enable game sharing, you first to identify the user account that is tied to the purchased digital games you want to share. You need to use this account to log into both PlayStation 5 consoles.

In order to add a user account to a PS5, you need to power on your console. During the boot up process, the system will ask “who’s using this controller?” Here you need to select the “Add User” option and then “Add a User to this PS5.” Follow the sign in instructions to add the user.

Now that you tied the user account you want to game share with to the console, you should be in the main system menu. From there, go up and then right until you see “Settings.” Enter the “Settings” menu and then select “Users and Accounts.”

In the “Users and Accounts” menu, navigate down to select “Other” and then “Console Sharing and Offline Play.”

Here you may see the “Don’t Disable” and “Disable” options, which mean the PS5 is already set to be the primary console. If you see “Don’t Enable” and “Enable” options, this mean that the PS5 is already set to be the secondary console.

If you see the “Don’t Disable” and “Disable” options and want your current PS5 to be the secondary console, you need to select “Disable.” Doing so will log you off of the account.

If you see the “Don’t Enable” and “Enable” options and want your current PS5 to be the primary console, you need to select “Enable.”

After you are done setting up the first PlayStation 5, you need to log into your second PlayStation 5 with the same aforementioned user account that is tied to the digital games that you want to share. Depending on whether you set your first PS5 console to be primary or secondary, the second PS5 console should be the opposite.

You should now be able to download games on both your primary and secondary console via the same game sharing account. To find the digital games, you need to scroll all the way right from the main system menu and select “Game Library.”

With the PlayStation 5 and PlayStation 5 Digital Edition, Sony added new notification features such as activity challenges, accolades and wish list updates. On top of existing features that were brought over from the PlayStation 4, you could end up getting a lot of pop-up notifications that may distract you when you are playing a game, live streaming a game or watching a video.

If you are interested in disabling pop-up notifications on PS5, you can take the following steps in this guide at Seeking Tech:

1. After turning on your system, you have to select a user profile to enter into the main system menu.

2. In the main menu, scroll up and then right until you see the “Settings” icon, which looks like a gear. Select it to enter into the “Settings” menu.

3. In “Setting,” select “Notifications.”

4. In the “Notifications” menu, you will see the “Allow Pop-Up Notifications.” With this option enabled (which is indicated by a white circle to the right of the wording), you will get pop-up messages. With this disabled (which is indicated by a transparent circle to the right of the wording), you won’t get any kind of pop-ups.

5. If you would like to turn on some notification types but want to turn off others, you should enable “Allow Pop-Up Notifications.”

How to change pop-up notifications for when friends on online on PS5

To change how you get notifications whenever your friends are logged into the PlayStation Network online service, you need to select the “When Friends Go Online” option from the “Notifications” menu.

In the “When Friends Go Online” sub-menu, you have the following customization options:

1. “Show Pop-Ups,” which gives you the option to completely disable all pop-up messages for this type of notification. If you want these messages to appear in certain circumstances, you should enable this option.

2. “During Games,” which lets you decide whether or not you want to enable this type of notification when you are playing a videogame.

3. “During Videos,” which lets you decide whether or not you want to enable this type of notification when you are watching a video.

4. “During Broadcasts,” which lets you decide whether or not you want to enable this type of notification when you are live streaming a videogame.

5. With the “When Friends Go Online”, you can also customize the settings to only allow pop-up notifications from certain friends. You can choose who to allow or disallow with the “Friends That Notify You” option.

How to change game pop-up notifications on PS5

The “From Games” sub-menu from the “Notifications” menu lets you choose when you can disable pop-up messages from videogames. These customization options are the same as above as you have “Show Pop-Ups,” “During Games,” “During Videos” and “During Broadcasts.”

With the “Games That Notify You” option, you will be able to allow or disallow which videogame you would like to get pop-up notifications from.

How to change other pop-up notifications on PS5

You can also customize other pop-up notification types in the “Notifications” menu. With the other options, you will have the same customization options as we mentioned above: “Show Pop-Ups,” “During Games,” “During Videos” and “During Broadcasts.”

You can take a look at the other types below:

1. “Game Invitations” will notify you whenever you receive an invite to join an online game.

2. “Trophies” will alert you whenever you unlock a trophy in a videogame.

3. “Activity Challenges” will notify you when you get new game challenges.

4. “Friend Requests” will alert you when you receive a friend request.

5. “Messages” will notify you when you receive a message.

6. “Voice Chat” will alert you when a friend wants to start a voice chat session with you.

7. “Accolades” will notify you when you receive accolades from other players.

8. “Song Change” will alert you when a song starts to play.

9. “Downloads and Copies” will notify you the status of downloads and installations.

10. “Uploads” will alert you the status of uploads.

11. “Wishlist Updates” will notify you of updates for games and other products you have on your wishlist.

12. “From PlayStation” will alert you of news and updates straight from the PlayStation Team.

13. “Subscriptions” will notify you of updates from subscription services such as PlayStation Now and PlayStation Plus.

If you haven’t heard already, owners of the PlayStation 5 and/or PlayStation 5 Digital Edition are reporting issues with the new videogame systems. Many believed that some of these are caused by the rest mode.

If you want to be cautious, you can follow this guide at Seeking Tech to disable and avoid using the PS5’s rest mode.

What is rest mode on PS5?

Rest mode lets your PlayStation 5 run in a low-powered state, allowing you to boot up your system faster in addition to letting you pick up where you left off in a videogame.

In rest mode, your PS5 can also supply power to USB ports, which you can use to recharge your DualSense controller.

Furthermore, the system will also stay connected to the internet so that it can download update files, update content and backup your saved data to a cloud server.

Last but not least, you can access your PlayStation 5 remotely in rest mode as you can use the PlayStation App on your phone or the Remote Play feature on other devices.

In remote access, you can buy and download games.

With Remote Play, you can play PlayStation 5 videogames on supported devices like you PC, PS4 or smartphone.

How to manually avoid putting your PS5 in rest mode

To make sure you don’t manually put your PlayStation 5 in rest mode, you have to make sure to completely turn your system off.

To do so with your DualSense controller, press the PS button to bring up a pop-up menu. From there, navigate down to access the control center. Scroll right until you see the “Power” setting.

Once you select “Power,” you will be given three choices: “Enter Rest Mode,” “Turn Off PS5” and “Restart PS5.” Choose the “Turn Off PS5” to completely shut down your system.

You will be able to tell that your PlayStation 5 is turned off if the console isn’t displaying any light.

If your console is displaying a white light, it means that the PS5 is turned on.

If it is displaying orange light, it means that the PlayStation 5 is in rest mode.

Disabling Rest Mode Features

There are also a few rest mode features that you can disable.

How to disable Remote Play on PS5

To disable Remote Play on the PlayStation 5, first power on your system and then log in with a user to enter the main system menu.

From there, select “System” and then “Remote Play”.

If the “Enable Remote Play” option is already turned on (you can tell that this is the case when the circle to the right of the wording is white) then you can select it to turned it off (by doing so, the circle will become transparent and move to the left).

How to disable automatic rest mode on PS5

In order to disable your PS5 from automatically entering into rest more after a set amount of time of inactivity, head to the aforementioned “Settings” menu and then select “System.”

In the “System” menu, select “Power Saving” and then “Set Time Until PS5 Enters Rest Mode.” In this menu you can set the time for “During Media Playback” and “While Playing Games.”

For “During Media Playback,” you can pick between “After 1 Hour,” “After 2 Hours,” “After 3 Hours,” “After 4 Hours,” “After 5 Hours” and “Don’t Put in Rest Mode.”

For “While Playing Games,” you can pick between “After 20 Minutes, “After 1 Hour,” “After 2 Hours,” “After 3 Hours,” “After 4 Hours,” “After 5 Hours” and “Don’t Put in Rest Mode.”

You should set “Don’t Put in Rest Mode” for both “During Media Playback” and “While Playing Games” settings.

How to disable other rest mode features on PS5

To disable rest mode features on the PlayStation 5, go to the aforementioned “Settings” menu and head to “System.”

In the “System” menu, select “Power Saving” and then “Features Available in Rest Mode.” In this menu you have the following options:

The “Supply Power to USB Ports” setting allows you to recharge accessories such as DualSense. You have multiple options with this setting: “Always,” “3 Hours” and “Off.” Set “Supply Power to USB Ports” to “Off.”

The “Stay Connected to the Internet” setting allows you to download update files, download update content and back up save data to the cloud in rest mode. If this is turned on (which is indicated by a white circle to the right of the wording), you need to select this setting to turn it off.

The last setting is “Enable Turning On PS5 from Network,” which lets you power on your system over the internet via the PlayStation App or Remote Play. If this is enabled (which is indicated by a white circle to the right of the wording), you can disable the setting by selecting it. If you already disable the above-mentioned “Enable Turning On PS5 from Network” setting, then the “Stay Connected to the Internet” setting should automatically be disabled as well.

With the PlayStation 5 and PlayStation 5 Digital Edition, Sony can collect data on your activities, including your voice.

If you don’t want your personal data to be collected on the PS5, you can follow this guide at Seeking Tech to disable these features.

Accessing the “Privacy” menu in PS5

The data collection settings can be accessed from the “Privacy” menu.

To get there, you first have to select a user profile to enter the main system menu.

From there, go up and the scroll right until you see the “Settings” option, which has a gear symbol. Select that option with the X button on your DualSense to enter the “Settings” menu.

In “Settings,” select “Users and Accounts.”

In the “Users and Accounts” menu, select “Privacy.”

How to limit the data you provide to PS5

One of the settings in the “Privacy” sub-menu is “Data You Provide.”

You have two options here with the default one being “Full,” which means that you will share behavioral data to Sony so that they can improve and personalized your experiences with the PlayStation 5. The other option is “Limited,” which means that you will only share data to help improve the core features and services on the PS5.

The best option here is “Limited.” Although you will still be sharing data, it won’t be your personal behavioral data.

Personalization

One of the other settings in the “Privacy” sub-menu is “Personalization.” With this option, you can activate or deactivate the following:

1. “Personalized Purchase Recommendations” will allow the PlayStation Store to show you personalized product and service recommendations. This incorporates both the data collected by Sony as well as data collected from third-party sources. Keep in mind that even if you disable this feature, you will still get product and service recommendations although these will be less personalized.

2. “Personalized Advertising” will allow Sony to show you personalized ads in their products, their services, third-party applications and third-party websites. Even if you disable this, you will still get advertisements although the ads won’t be personalized.

3. “Personalized Media” will allow Sony to show personalized video and music recommendations in media services and applications integrated on the PlayStation 5. If disabled, you may still get personalized recommendations although it won’t be from Sony; instead, the media services and applications may use their own data on you to pull recommendations.

4. “Standard Personalization” will allow Sony to show you general non-commercial personalization. If you disable this setting, you will still get some features that are personalized although they will be less relevant.

To reduce the data collecting as much as possible, we recommend disabling “Personalized Purchase Recommendations,” “Personalized Advertising,” “Personalized Media” and “Standard Personalization.”

You can disable or enable these settings by selecting them from the “Personalization” menu. You will know if a setting is disabled when the circle next to the wording is transparent and moved to the left.

We should also note that if you disable “Standard Personalization,” you will automatically disable “Personalized Purchase Recommendations,” “Personalized Advertising” and “Personalized Media” as well.

How to disable voice data collection on PS5

You can also turn off the voice data collection on your PlayStation 5.

To do so, head to the aforementioned “Settings” menu and then select “Privacy.” From there, select “Voice Data Collection.”

In the “Voice Data Collection” menu, you have two choices. “Allow” means that you will be granting Sony permission to analyze your voice data in order to help improve voice features. The company won’t be recording your voice chat. The other option is “Don’t Allow,” which means that you won’t be sharing your voice data.

To disable voice data collection, select “Don’t Allow.” Keep in mind that even if you disable this setting, you can still use voice-related features.

The PlayStation 5 and PlayStation 5 Digital Edition are backwards compatible with a vast majority of PlayStation 4 video games. Some of these games feature an upgrade option (where you can get the PS5 version of the same game if you already own the PS4 version) or cross buy option (where you can get both the PS4 and PS5 versions when you purchase a game).

Sony doesn’t exactly make it obvious which version of the game you are playing in the hub area of the system menu. If you are having trouble figuring this out, you can follow this guide at Seeking Tech.

Method #1

The first method is to scroll to the game from the main system menu. To the right of the game’s icon, you will see the plain text version of the game’s title. If you are playing the PS4 version, you will see “PS4” to the right of the title.

Method #2

The second method is by pressing the “Options” button on your DualSense (which has three horizontal lines and located directly left of the Triangle button) when you highlight the game in question from the main system menu. In the new submenu, scroll down and select “Game Version.” The current version of the game is displayed with a checkmark next to it.

How to switch between the PS4 and PS5 version of a game

To switch from the PS4 version to the PS5 version of a game and vice versa, first make sure you are on the main system menu. Afterwards, navigate to the game you want to switch.

With the game in question highlighted, press the “Options” button on your controller to bring up a submenu. In here, select “Game Version,” which shows what version of the game is currently being played on the PlayStation 5 via a check mark.

To switch to the other version, you first highlight it and then confirm your selection by pressing the X button on your controller. Keep in mind that you may have to download the version you selected if you haven’t done so already.

How to delete one version of a game

To delete one version of a game, first make sure you are in the main system menu. You can then navigate to the game.

With the game highlighted, press the “Options” button on your controller to bring up a submenu. Afterwards, select “Delete.”

If done correctly, you will be brought to the “Delete” screen. In here, you can select which version to remove from storage. Be default, both the PS4 and PS5 versions are selected. So, make sure you deselect the version you want to keep on your storage.