Tutorials

Can you change the trophy sound on PS5?

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By default, you will hear a notification ping every time you unlock a trophy when playing on your PlayStation 5 or PlayStation 5 Digital Edition console. You may find this ping to be too distracting, especially during important moments in the game where you are fully immersed. 

To see whether or not you are able to change the trophy sound on the PS5, you can take a look at this guide from Seeking Tech. 

Are you able to change the trophy notification sound on PS5? 

Unfortunately, there is currently no way you can change the default trophy ping sound to another type of sound. With that said, you should be able to mute this noise completely by taking the following steps: 

1. To start off, you need to open the Settings menu of your PlayStation 5, which you can do by selecting the gear icon from the home menu.  

To get to the home menu, you can press and hold the PS button on your DualSense controller. 

2. Once you get to the front page of Settings, you need to select Notifications, which should be the second to last option on the list.  

3. From the Notifications menu, make sure that you disable the Play Sound option.  

By doing so, you should no longer hear a pinging noise any time you earn a trophy while playing a game on your PS5.  

4. If you would also like to disable a text notification that pops up on the upper right corner of the screen when you earn a trophy, then you need to head back to the aforementioned Settings > Notifications menu. 

From there, select Trophies. In the small pop-up menu, you should then make sure that the Show Pop-Ups setting is turned off.  

5. You can also disable automatic screenshots and video clip captures whenever a trophy is earned. This is a helpful feature as these files take up crucial free space on the console storage, which is pretty limited to begin with.

How to fix unidentified error when buying PlayStation Plus on PS5

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When trying to buy or upgrade your PlayStation Plus plan on the PlayStation 5 or PlayStation 5 Digital Edition console, you may encounter the following message: 

  • “An unidentified error occurred. Try again in a few minutes.” 

To see how you can potentially fix this issue so that you can go on with the PS Plus Essential, Extra, Deluxe or Premium subscription purchase, you can take a look this troubleshooting article from Seeking Tech. 

1. For the first step, you can simply try to buy the same plan again. This error message can occur randomly even if you have no problems buying from the PlayStation Store previously.  

2. If you can’t get the purchase to go through after multiple attempts, then we recommend checking the server status of the PlayStation Network to see if there are any current issues that may have been preventing you from buying PlayStation Plus.  

In order to check, you can visit the official PSN Status website with this link. If there are issues, then we recommended until the problems are fixed on Sony’s end before you try buying again. 

3. If the servers appear to be normal but you are still getting the unidentified error, then you can try restarting your console. This process will log you out and then log you back into the PlayStation Network. It may also help remove any temporary glitches that may have been causing your PS Plus purchase to not work correctly.  

In order to restart, you first need to press the PS button on the controller, which will open the Control Center menu. From there, move the cursor to the bottom and then to the right, where you can select Power. From the Power menu, you need to select the Restart PS5 option. 

4. If a restart does not work, then you can try using a different payment method. 

In order to do so on the PS5, you need to take the following steps: 

  • Open the PlayStation Store App on your console. 
  • On the front page PlayStation Store, select the icon that has the three dots. 
  • In the small window, you should then select Payment Methods. 
  • You should then be able to add a new debit or credit card. Alternatively, you can also link your existing card to a PayPal account. 

  • Make sure that you make the new payment method the default one when purchasing from the PlayStation Store. 
  • Afterwards, try to buy the PlayStation Plus Essential, Extra, Deluxe or Premium again. 

5. If you are still seeing the unidentified error, then you can try buying from another device.  

You can also use a web browser to visit the official PlayStation Store website or go to the PlayStation Store section of the official PlayStation mobile application.  

6. If none of the aforementioned solutions has helped with fixing this error code, then we recommend contacting Sony for additional support.

How to download and update the Hulu PS5 App 

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The official Hulu application does not come pre-installed on your PlayStation 5 or PlayStation 5 Digital Edition. Instead, you need to download it in order to start streaming videos from that platform.  

To see how you can properly install, as well as update, the Hulu PS5 App, you can follow the steps from this tutorial at Seeking Tech. 

How to download Hulu on PS5 

In order to download Hulu onto your PlayStation 5 or PlayStation 5 Digital Edition system, you can try taking the following steps: 

1. To begin, you need to head over to the home menu of your PS5. To get there, you can press and hold the PS button on the controller. 

2. From the home menu, you then need to head over to the Hulu product page. 

One of the ways to do so is by pressing the triangle button of your controller and then selecting the Search option. Search for Hulu and then press the R1 button to switch to the Media tab in the search results page. You should then be able to select the Hulu App from there.  

An alternate way is to press the R1 button in the home menu to switch over to the Media tab. From there, select All Apps. You should then be able to select Hulu from there. 

3. After getting to the product page of Hulu, select the Download button. 

4. Once the video streaming application has been fully installed, you should be able to open it from the same product page right away. 

5. In the future, you can open the Hulu App from the aforementioned Media tab in the home menu of your PlayStation 5 or PlayStation 5 Digital Edition. 

How to update the Hulu PS5 App 

Updating the Hulu PS5 App may improve its performance, make it more stable and/or add new features. To manually update, you need to do the following: 

1. Return to the home menu of your PS5. 

2. From the home menu, press the R1 button to switch over to the Media tab if you aren’t there already. 

3. Next, you need to move the cursor in order to highlight the Hulu icon. 

4. Now that you have the Hulu icon highlighted, press the Options button on your controller. This button has the three horizontal lines on top if you have a hard time locating it on your DualSense.  

5. If done correctly, you should bring up a small window. Here, you need to select the Check for Update option. 

How to switch the X and O buttons on PS5

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Back when the first PlayStation system came out, the functionalities of the X and O buttons were often switched depending on your region. Now that Sony has started to bring over some of the classic PS1 games on the PS5, you may want to consider switching these two buttons on the new console.  

To find out how to properly do so on the PlayStation 5 and PlayStation 5 Digital Edition, you can take a look at this step-by-step tutorial from Seeking Tech. 

1. To start off, you need to turn on your game system and then log into your PlayStation Network account if you haven’t done so previously. 

2. You should now be in the home screen, which is a menu where you can select which game to open.  

If you are not in the home screen, you can get there by pressing the PS button on your controller. By doing so, you will open the Control Center menu, where you can select the house icon located at the bottom-side menu to go home.  

Alternatively, you can simply long press the PS button. After a few seconds, you should be able to bring up the home menu. 

3. Next, you need to select the gear icon located on the top right corner of the screen in order to head into Settings.  

4. From the Settings menu, you need to select Accessibility from the listing.  

5. After getting to the Accessibility menu, you need to select Controllers on the left column. 

6. You can then select the Custom Button Assignments for DualSense Wireless Controller option on the right side of the same screen.  

7. From the Custom Button Assignments for DualSense Wireless Controller menu, make sure you turn on the Enable Custom Button Assignments setting.  

8. Afterwards, go to Customize Button Assignments. 

9. In the Customize Button Assignments, select the O button. 

10. You then need to select the X button from the pop-up window. 

11. Finally, select Apply to save the changes. 

The functionality of the O button should now be changed to the functionality of the X button and vice versa. This applies to using the system menus, apps and games. 

If you want to revert the button changes, you can go back to the Settings > Accessibility > Controllers > Custom Button Assignments for DualSense Wireless Controller menu and then turn off the Enable Custom Button Assignments setting.

What to do if you can’t open PlayStation Store on PS5

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You can use the PlayStation Store to buy digital games and downloadable content for your PlayStation 5 and PlayStation 5 Digital Edition console. If the app for this online shop isn’t opening properly, then you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, we recommend checking the status of the PlayStation Network servers, which you can do by visiting this link. 

If there appears to be some issues, then we recommend waiting until these problems are fixed on Sony’s end before you try opening the PS Store on your PS5 again. 

2. If the servers appear to be fine, then you can try checking out internet connection status.  

To do so on your PlayStation 5, you can try going to Settings > Network > Connection Status. From there, you should be able to see if you are successfully connected to the PlayStation Network. 

3. You can also try restarting your console by pressing the PS button and then selecting the Power option on the bottom-side menu. In the pop-up menu, you then need to select the Restart PS5 option. 

By restarting, you will be able to refresh your connection to PSN. This process may also get rid of glitches that may have caused the PlayStation Store App to not open.  

4. If you still can’t open the PlayStation Store after a restart, then you can try clearing the system cache and rebuilding the database. You can do so by taking the following steps:  

  • To start off, press the PS button to open the control center quick menu and then select the Power option. 
  • In the pop-up menu, select Turn Off PS5. 
  • After your console has shut down, press and hold the power button located directly on it. 
  • Keep holding until you hear a second beep.  
  • If done correctly, you should arrive in a screen that asks you to connect a controller to your PS5 via a USB cable. 
  • After making the connection, press the PS button on the controller to start using it. 
  • You should now be in the main menu of the Safe Mode. Here, you need to select Clear Cache and Rebuild Database. 
  • In the next screen, you should first select Clear System Software Cache. 
  • Afterwards, you can select Rebuild Database. 
  • Once you are done with both actions, restart your PlayStation 5 console and then let it boot up normally. 
  • Afterwards, try to open the PlayStation Store again. 

What to do if there is no PlayStation Store download button available on PS5

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When trying to download and install a game or DLC pack on your PS5 or PS5 Digital Edition console, you may notice that there is no download button on the PlayStation Store. To see how you can potentially fix this option appear, you can take a look at this troubleshooting article from Seeking Tech. 

1. To start off, make sure check the current status of the PlayStation Network. You can do so by going to the PSN Status website.

If there appear to be server issues, then we recommend waiting until servers are operating normally again before you try to download the game or DLC. 

2. If the servers appear to be fine but there is still no download button, then it may be hidden away in the product page. 

To fix this, make sure you select the three dots symbol on the product page. Afterwards, you can select a different option from the small window.  

In the new page, you should, hopefully, be able to download the game or DLC pack. 

3. If you have multiple PlayStation Network accounts on your PS5, then make sure you are signed into the one that you used to buy or acquire the game or DLC. 

4. It is also important to note that if you acquire a game or DLC from PlayStation Plus, then you need to stay subscribe to the service in order to download it. 

For games you obtained through the Monthly Games Catalog and PS Plus Collection, you will need to be a member of any of the PlayStation Plus tiers. 

For titles from the Game Catalog, you need to stay subbed to the Extra, Deluxe or Premium tiers. 

When it comes to the Classics Catalog, you need to stay a member of the PlayStation Plus Deluxe or Premium plans. 

5. Instead of downloading from the PlayStation Store App, you can try getting the game from the Your Collection menu by taking the following steps: 

  • From the home screen menu, you need to select Game Library, which should the right-most option. 
  • In the Game Library menu, press R1 to switch over to the Your Collection tab. 
  • The Your Collection menu shows all the game you bought or acquired for your PSN account. Here, you need to find the game you want to download. 
  • On the product page, you should be able to download and install the game. 

6. If you are still encountering issues with the lack of a download button, then you can try restoring the game licenses of your PSN account by doing the following: 

  • Go to the Settings menu of your PS5. 
  • From the front page of Settings, you need to select Users and Accounts.  
  • On the left column of the Users and Accounts menu, you then need to select Other. 
  • Finally, select Restore Licenses on the right side.  

What to do if you can’t buy a game from the PlayStation Store of PS5

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When trying to purchase a game or DLC from the PlayStation Store App of your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that there is no buy option available. To see how you can may the product available for purchase, you can take a look at this troubleshooting guide from Seeking Tech. 

1. For the first step, we recommend that you select the three dots icon on the product page. 

For some reason or another, Sony decides to hide the purchase options for some products in the small window menu that pops up when you select the three dots icon. This is especially true in the following scenarios: 

  • Multiple editions of the same game are available. 
  • The game was previously acquired through the PlayStation Plus subscription service. 
  • Some games may not be available for purchase as they can only be played with a specific PS Plus tier. 

In the small window menu, you may see the following:

  • View Product.
  • A price listing.
  • A different edition.
  • A different version.

After selecting any of the aforementioned options in the small window, you should then be able to purchase the game on the next page. 

To see how you can buy a game you previously acquired from PlayStation Plus, you can check out this tutorial. 

2. If you seeing the option to download instead of a price listing, then it could mean the following: 

  • The game is free-to-play and, thus, does not need to be bought.  
  • You already bought the game previously on your PlayStation Network account. 

For the latter, you can check your purchase history by backing out to the front page of the PlayStation Store App and then selecting the three dots icon located on the top right side. In the small pop-up menu, you can then select Transaction History.  

3. Restarting your PS5 console may also help as doing so should refresh your PSN connection as well as potentially clear out any temporary glitches that may have caused the PlayStation Store listing to not display any buying options.  

There is also a possibility that the PlayStation Store servers are currently down. To check, you can visit the official PlayStation website.

If the servers aren’t working, then we recommend trying to buy the game or DLC pack again at a later time when they are back to running normally.  

5. You can also try buying the same product from the official PlayStation Store website on a web browser instead.  

6. Moreover, you can try purchasing through the official PlayStation mobile application.

How to download and update the YouTube PS5 App

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Downloading and updating the official YouTube application on your PlayStation 5 or PlayStation 5 Digital Edition can be a little tricky if you aren’t familiar with how the console’s menus work. To find out how to properly do both of these actions, you can take a look at this tutorial from Seeking Tech. 

How to download YouTube on PS5 

In order to download YouTube for your PlayStation 5, you can take the following steps: 

1. To start off, you need to go to the home screen menu. If you aren’t there already, then you can press and hold the PS button on the controller to go home. 

2. From the home screen, press the R1 button to switch to the Media tab if you aren’t there already. From the Media tab, you need to select the All Apps option. You should then be able to find and select the YouTube App from there. 

Alternatively, you can press the triangle button and then select the Search option. Input “YouTube” in the search bar and then press R2 to start the search. In the search results page, you need to press the R1 button to switch over to the Media tab. You should then be able to get to the product page of the YouTube App from there.  

3. On the product page, you need to select the Download option. 

4. Once the download has been completed, you should be able to select the Start option from the same page.  

5. In the future, you should be able to open the same video streaming application from the Media tab of the home screen.  

How to update the YouTube PS5 App 

If you want to update the YouTube App to the latest version on your PS5 or PS5 Digital Edition system, then you need to do the following: 

1. To start off, you need to head to the home screen menu of your game console. 

2. If you aren’t in the Media tab of the home screen already, then you need to press the R1 button in order to switch over.  

3. In the Media tab, move the cursor to highlight the YouTube logo. 

4. With the YouTube logo highlighted, press the Options button on the controller to bring up a small window. 

5. Finally, select the Check for Update option to see if there is a new patch available to download. 

How to get a discount for PlayStation Plus Essential, Extra, Deluxe and Premium 

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In 2022, Sony expanded the PlayStation Plus service into four different tiers as you are able to pick between Essential, Extra, Deluxe or Premium. While the Essential plan remains the same price as the original, the other three versions are more expensive. 

To see how you can get a good deal on these subscriptions, you can take a look at this guide from Seeking Tech. 

Direct Deals 

If you are looking for direct deals for PlayStation Plus Essential, Extra, Deluxe or Premium, then the only way to do so is to wait for a sales promotion from the PlayStation Store. This is because you are no longer able to purchase a subscription from a third-party seller or retailer.  

In general, Sony will discount the PlayStation Plus plans during its Days of Play sale, which usually occurs during May or June. These subscriptions should also be on sale in November and December, during the Black Friday, Cyber Monday, Holiday and End of Year sales promotions.  

If you want the best discounts for the PS Plus Essential, Extra, Deluxe or Premium subscriptions, then you need to wait for these sales from the PlayStation Stores.  

To keep on updates as to when these discounts are available, we recommend that you occasionally check the official PlayStation blog during the aforementioned months. 

Indirect Deals 

If you are looking for an indirect way to get a discount for PlayStation Plus Essential, Extra, Deluxe or Premium, then the only way to do so is by getting discounted PlayStation Store Gift Cards and PlayStation Plus Wallet Funds. 

Both of these cards, which can be bought as digital voucher codes as well as physical forms, will add funds to the digital wallets of your PlayStation Network account. The added funds can then be used to purchase a PS Plus Essential, Extra, Deluxe or Premium plan. 

Therefore, if you can get PlayStation Store Gift Cards or PlayStation Plus Wallet Funds at lower than MSRP, then you should be able to purchase a subscription at an indirectly lowered price point.  

With that said, these cards rarely go on sale. Even if you find one discounted, it is usually not as much as the direct discounts for the PS Plus tiers you find during the aforementioned PlayStation Store sales. Therefore, you are better off waiting for the direct deals instead. 

What to do if the Disney Plus PS5 App isn’t showing any captions or subtitles

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You are able to watch videos from the Disney Plus App with captions and subtitles on your PlayStation 5 or PlayStation 5 Digital Edition console. If these texts aren’t showing up at all, then you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, make sure that you properly enable subtitles for the video you are currently watching. In order to do so, you can try taking the following steps: 

  • Open the Disney+ App on your PS5. 
  • Inside, the video streaming application, start playing a video that you want to watch subtitles with. 
  • While the video is playing, press the X button on the controller in order to pause it and bring up an overlay menu. 
  • In the overlay menu, move the cursor down and to the right.  
  • Afterwards, select the Settings option. 

  • You should now see a menu appear at the top that shows Audio and Subtitles. Here, you need to move to the Subtitles tab.  
  • On the Subtitles tab, select the language of the text that you want to appear in the video. 
  • By enabling subtitles on one video, the change should be applied to all the other videos on the Disney Plus PS5 App as well.  

2. If you are sure that you enabled captions and subtitles correctly but they are not showing up, then you can try exiting out of the video and then start playing it again. 

3. You can also try toggling the subtitles for the video on and off.  

4. Of course, you can also try restarting the application as a bug may be preventing the subs from showing.  

In order to do so, press and hold the PS button on the controller. Afterwards, move the cursor over to the Disney+ icon and then press the Options button on the gamepad. In the pop-up window, you then need to choose the Close App option. 

After closing the application, open it again and then try watching the same video to see if a restart fixes the subtitles. 

5. You can try updating the application as well to see if a new update will help with the caption glitches.  

To find out how to do so, you can follow the steps from this tutorial. 

6. If you haven’t done so already, try to watch other videos on Disney Plus to see if you can get subtitles to appear there. 

If the other videos are working correctly with captions, then you can try reporting the problematic video to Disney so that they may fix the subtitles in the future. 

It is important to note that not all videos from Disney Plus supports the same languages when it comes to captions and subtitles. Therefore, you may end up getting subtitles for one video but not the other.