Hulu

If you have multiple profiles in your Hulu account, then you can check out this guide at Seeking Tech to see how you can easily switch between them on the PlayStation 5 and PlayStation 5 Digital Edition system. 

How to switch from one profile to another in the Hulu PS5 App 

In order to switch from Hulu profile to another while inside the video streaming application on your PS5, you need to do the following: 

1. To start off, make sure you are in the main menus of the Hulu App. If you are currently watching a video or viewing a video page, then you can press the circle button to go back to the menus. 

2. From the main menus, select your profile picture, which should contain the first two letters of your profile name. This should be located on the top right corner of the screen, directly left of the Hulu logo. 

3. Next, you need to select Profiles from the list of options. 

4. You should now be in the “Who’s Watching?” screen. You will be able to switch to a different profile from there. 

Alternate method  

You can also switch profiles when you open the Hulu App. If you currently have the video streaming application opened or suspended, then you can do the following: 

1. Press and hold the PS button on the controller. If done correctly, you should bring up the home screen. 

2. In the home screen, make sure you are in the Media tab. If you are in the Games tab instead, you need to press the R1 button to switch over. 

3. From the Media tab, hover over the Hulu logo. 

4. With the Hulu logo highlighted, press the Options button on your controller to bring up a small window. 

5. In the small window, you then need to select the Close App option in order to exit completely out of the Hulu App. 

6. After a few seconds, the application will be closed. 

7. From the same Media tab of the home screen, open the Hulu App. 

8. After the boot up sequence, you should see the “Who’s Watching?” screen, which is where you can select which profile to use.

If you are using the official Hulu application to watch videos on your PlayStation 5 or PlayStation 5 Digital Edition, then you may notice that there is no sound being played. To see how you can get audio for this streaming app, you can take a look at this troubleshooting post from Seeking Tech.  

1. For the first step, you can try playing other videos on Hulu. 

If you can get audio from other vids, then the problem may be limited to just that one video. In that case, you may want to report the problematic video to Hulu so that its audio will get fixed in the future. 

2. If you are getting muted sound from all Hulu videos on the PS5, then we recommend checking the audio output of the game console.  

In order to do so, you can take the following steps: 

• Press and hold the PS logo button on the controller until the home screen shows up. 
• From there, navigate to the top right corner of the screen and the select the gear icon into to head over to Settings.  
• On the front page of Settings, you need to select Sound from the list. 
• After getting to the Sound menu, you first need to select Audio Output on the left column. 
• Afterwards, you need to go to Output Device on the right side of the same menu. 
• In the Output Device screen, you will be able to see the currently select audio output device. If it is different than the one you are currently using, then make sure you switch over to by using this menu. 

3. If you have the correct audio device connected to your PlayStation 5 but still can’t get sound to play in the Hulu App, then you may have accidentally muted the device.  

In this case, you can try turning up the volume on the audio device to see if you are able to get any sound. 

4. If possible, you can also try switch over to another audio device to see if you can get sound output when using the video streaming application. 

5. Restarting your PS5 may also help. 

To restart, bring up the quick menu by pressing the PS logo button on your controller. Afterwards, select the Power option at the bottom menu and then Restart PS5 in the proceeding pop-up menu. 

After restarting the gaming system, try to stream a video on Hulu again to see if you are able to get any sound. 

6. It is also a good idea to see if there are any updates to the Hulu App and PlayStation 5 firmware as these may help fix the muted audio. 

7. You may want to consider clearing the cache of the video streaming application as well. In order to do so, you can follow the steps laid out in this walkthrough.

When trying to use the official Hulu application on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that it has trouble loading. You may also eventually see the following message: 

• “Loading Error. Failed to load Hulu. Please close and open the application to try again. ERROR94.” 

To see how you can potentially get this app to load normally, you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, you can try restarting your PS5.  

In order to do so, press the PS button and then select the Power option. In the small pop-up menu, you should then select the Restart PS5 option. After restarting, try to open the Hulu App again. 

By doing so, you may be able to fix any temporary bugs or glitches that may have been causing the video streaming application not to load properly. 

2. We also recommend that you check the social media accounts of Hulu to see if there are any problems with the servers on their end. 

If the servers are down, then you can simply wait until they go back up again before trying to open the Hulu App. 

3. If the Hulu server appears to be normal, then we recommend checking the internet connection status of your PlayStation 5.  

You will be able to check by going to the Settings menu of your PS5 and then selecting Network > Connection Status.  

If you see an issue with your Internet Connection, then you can try to set it up again by going to Settings > Network > Settings > Set Up Internet Connection. 

If you see a problem with the PlayStation Network, then you need to wait for PlayStation to fix their servers before you can try updating Hulu again. 

4. Deleting the saved data for the Hulu App may also help as it is known to have some corrupted data problems.  

To find out how to do so, you can take a look at this tutorial.

5. A fresh install may also fix the loading error. In order to do so, you have to delete the Hulu App from downloading it again on your PlayStation 5 or PlayStation 5 Digital Edition console. 

6. If a fresh install does not work, then we can try clearing the PS5’s system cache and rebuilding its database from the Safe Menu. 

In order to do so, you need to do the following: 

• Shut down your console. 
• You then need to press and hold the power button until you hear a second beep, which signals that the system will boot in Safe Mode. 
• In this mode, you need connect a controller to one of the USB ports of your PS5. 
• Press the PS button on the controller. 
• From the main menu of Safe Mode, you need to select Clear Cache and Rebuild Database. 
• In the new screen, you will be able to delete the cache and/or rebuild the database.

When watching a video in the official Hulu application of the PlayStation 5 or PlayStation 5 Digital Edition gaming system, you may notice that it is playing at a low resolution.  

To see how you can improve the streaming quality for the Hulu PS5 App, you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, we recommend that you have the highest resolution set for your PS5.  

In order to do so, you need to go to the Settings menu of the console and then select Video and Screen > Video Output.  

From the Video Output menu, you should then make sure that you set Resolution to the highest possible. 

2. Next, you should check to see if your internet connection is fast enough. Otherwise, you will be limited to watching Hulu videos at a lower quality.  

In order to test your current internet connection speed on the PlayStation 5, you need to head back to the Settings menu and then select Network > Connection Status > Test Internet Connection. 

For the uninformed, you will need at least 1.5 Mbps, when it comes to download speed, to stream Hulu videos. For 720p videos, the requirement doubles to a minimum 3 Mbps. 

The Hulu PS5 App current supports a maximum streaming resolution of 1080p, which requires 6 Mbps. So, for the best video quality, you need to make sure your internet can keep a consistent minimum of 6 Mbps when it comes to downloads. 

It is important to note that Hulu currently does not support 4K streaming on the PS5. If the application gets updated to add 4K support in the future, then you will need at least 16 Mbps of download bandwidth. 

3. If you are downloading, streaming and/or playing online games on other devices at the same time, then it may cause Hulu videos to stream at a worse resolution.  

So, if you want to improve the resolution, make sure you stop or pause any other activities that may put a strain on your bandwidth.  

4. If you are using a Wi-Fi connection, then you should make sure that is strong and stable. 

To improve on a wireless internet connection, you can try moving the Wi-Fi access point and PS5 closer together. You should also make sure that there are any physical objects or any other wireless devices that may hinder the internet speed. 

5. For the best and most stable internet, we recommend connecting your PlayStation 5 or PlayStation 5 Digital Edition online by using a wired Ethernet connection. 

6. As we stated above, Hulu can only stream videos at a maximum of 1080p on the PS5. With that said, the application could get updated at some point to add 4K support.  

To check to see if a new update is available, you need to press the options button with the Hulu icon highlighted on the home screen. You can then select the Check for Update option.  

You may notice that there is a bit of audio delay when watching Hulu videos on your PlayStation 5 or PlayStation 5 Digital Edition system. To see how you can get the sound output to be in sync, you can check out this article from Seeking Tech. 

1. For the first step, we recommend that you try playing a different video. 

It is important to note that some videos that are dubbed in another language aside from the original one may not have voices that match the lip movements. 

2. If you are getting an audio delay across multiple videos, then we suggest taking a look at the sound output device. 

Wireless speakers, earphones and headsets tend to have more latency when compared to wired connections. Connecting wired earphones or headphones to the DualSense or DualShock 4 controller may also add a bit to the audio lag. If you have no other options aside from using a wireless listening device, then you can try moving it closer to your PlayStation 5 console. 

When it comes to wired speakers, earphones and headsets, make sure that the connecting cable isn’t too long as it may also add to the audio delay when streaming Hulu videos. 

We recommend using the TV speakers if you want to reduce as much of the lag as possible.  

To change to a different audio source on your PS5, you need to head over to Settings > Sound > Audio Output > Output Device. 

4. If you are connecting a listening device to your PS5 via a HDMI cable, then make sure you aren’t using a splitter or pass-through along the way. 

5. Restarting the Hulu App and/or PlayStation 5 console may also fix the delayed sound output. 

6. Of course, we recommend that you keep both the video streaming application, as well as the system software of your gaming system, updated to the latest versions. 

7. In the settings of your television screen or monitor, you should check to see if there is an option where you can adjust the audio output speed of the built-in speakers if you are using them.  

You should also disable any audio and video settings that require A.I. processing as these may add to the latency.  

8. If possible, you can try connecting your PS5 to a different screen to see if dosing so will get the sound synchronized.