Kevin Chen

What to do if you can’t buy a game from the PlayStation Store of PS5

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When trying to purchase a game or DLC from the PlayStation Store App of your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that there is no buy option available. To see how you can may the product available for purchase, you can take a look at this troubleshooting guide from Seeking Tech. 

1. For the first step, we recommend that you select the three dots icon on the product page. 

For some reason or another, Sony decides to hide the purchase options for some products in the small window menu that pops up when you select the three dots icon. This is especially true in the following scenarios: 

  • Multiple editions of the same game are available. 
  • The game was previously acquired through the PlayStation Plus subscription service. 
  • Some games may not be available for purchase as they can only be played with a specific PS Plus tier. 

In the small window menu, you may see the following:

  • View Product.
  • A price listing.
  • A different edition.
  • A different version.

After selecting any of the aforementioned options in the small window, you should then be able to purchase the game on the next page. 

To see how you can buy a game you previously acquired from PlayStation Plus, you can check out this tutorial. 

2. If you seeing the option to download instead of a price listing, then it could mean the following: 

  • The game is free-to-play and, thus, does not need to be bought.  
  • You already bought the game previously on your PlayStation Network account. 

For the latter, you can check your purchase history by backing out to the front page of the PlayStation Store App and then selecting the three dots icon located on the top right side. In the small pop-up menu, you can then select Transaction History.  

3. Restarting your PS5 console may also help as doing so should refresh your PSN connection as well as potentially clear out any temporary glitches that may have caused the PlayStation Store listing to not display any buying options.  

There is also a possibility that the PlayStation Store servers are currently down. To check, you can visit the official PlayStation website.

If the servers aren’t working, then we recommend trying to buy the game or DLC pack again at a later time when they are back to running normally.  

5. You can also try buying the same product from the official PlayStation Store website on a web browser instead.  

6. Moreover, you can try purchasing through the official PlayStation mobile application.

How to download and update the YouTube PS5 App

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Downloading and updating the official YouTube application on your PlayStation 5 or PlayStation 5 Digital Edition can be a little tricky if you aren’t familiar with how the console’s menus work. To find out how to properly do both of these actions, you can take a look at this tutorial from Seeking Tech. 

How to download YouTube on PS5 

In order to download YouTube for your PlayStation 5, you can take the following steps: 

1. To start off, you need to go to the home screen menu. If you aren’t there already, then you can press and hold the PS button on the controller to go home. 

2. From the home screen, press the R1 button to switch to the Media tab if you aren’t there already. From the Media tab, you need to select the All Apps option. You should then be able to find and select the YouTube App from there. 

Alternatively, you can press the triangle button and then select the Search option. Input “YouTube” in the search bar and then press R2 to start the search. In the search results page, you need to press the R1 button to switch over to the Media tab. You should then be able to get to the product page of the YouTube App from there.  

3. On the product page, you need to select the Download option. 

4. Once the download has been completed, you should be able to select the Start option from the same page.  

5. In the future, you should be able to open the same video streaming application from the Media tab of the home screen.  

How to update the YouTube PS5 App 

If you want to update the YouTube App to the latest version on your PS5 or PS5 Digital Edition system, then you need to do the following: 

1. To start off, you need to head to the home screen menu of your game console. 

2. If you aren’t in the Media tab of the home screen already, then you need to press the R1 button in order to switch over.  

3. In the Media tab, move the cursor to highlight the YouTube logo. 

4. With the YouTube logo highlighted, press the Options button on the controller to bring up a small window. 

5. Finally, select the Check for Update option to see if there is a new patch available to download. 

Is PlayStation Plus Premium worth it?

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Sony expanded the PlayStation Plus subscription service in 2022. The most expensive iteration currently available is Premium. So, is this tier worth the extra costs? You can find out in this review article at Seeking Tech. 

What comes with PS Plus Premium? 

By being a member of PlayStation Plus Premium, you will have access to the following: 

Online Multiplayer – While online multiplayer is completely free for games that are free-to-play, you need to subscribe to any of the PS Plus tiers (including Premium) in order to pay multiplayer modes for other titles.  

Cloud Save Back Ups – Unlike PS4 games, you won’t be able to back up the save files of PS5 titles by using an USB storage drive. Instead, you need to subscribe to any of the PlayStation Plus plans in order to back up these saved data to cloud storage.  

Game Help – By using this PS Plus feature, you are able to view video clips that will guide you through a particular section. 

Share Play – With this exclusive feature, you will be able to play offline multiplayer games online with friends, provided that they are also subscribed to PS Plus. You can also have others take control of your game.  

Monthly Games Catalog – Every month, Sony will provide a list containing a handful PS4 and PS5 games that you have full access to playing as long as you stay subscribed to the service.  

PlayStation Plus Collection – This is a PS5-exclsuive collection of PlayStation 4 games that you can add to your library. Similar to monthly games, you must remain a member of any of the PlayStation Plus plans in order to play these titles.  

Game Catalog – The Game Catalog contain hundreds of PS4 and PS5 games that you can instantly download and play on your console as long as you remain a member of the Extra, Deluxe or Premium tiers.  

Classics Catalog – This collection includes retro games that have been remastered or emulated on the PS4 and/or PS5. You must maintain a membership to either the Deluxe or Premium tier in order to keep playing these titles. 

Game Trials – This feature allows you to play select games from the very beginning. You should then be able to carry your progress over if you decide to purchase the full game.

 

Cloud Streaming – Exclusive to the PlayStation Plus Premium is cloud streaming, a feature that will let you play PS3 and PS4 games on your console as well as other devices like PC, tablet and smartphones. 

Members Only DLC Packs – If you are a member to any of the PS Plus plans, then you will get access exclusive downloadable content for specific games. 

Members Only Discounts – By being a subscriber to any tier, you may also get members-only discounts on digital content sold on the PlayStation Store.  

What we like about PlayStation Plus Premium 

What we loved most about using the PlayStation Plus Premium is that you will have access to hundreds of PlayStation 4 and PlayStation 5 games through the Monthly Games Catalog, PlayStation Plus Collection and Game Catalog. If don’t mind not owning games, then you should be able to save a lot of money by subbing to this tier instead of buying each title individually. 

While we don’t really use Cloud Streaming, Game Trails, Game Help or Share Play, you may find these features helpful from time to time. Cloud Streaming, if you have the right setup, is especially great if you want to play a game when you don’t have access to your console. 

The members only DLC packs and discounts may become beneficial for you at some point as well. 

Although we don’t like putting online multiplayer and PS5 save file backups behind a paywall, you will get these benefits too if you decide to become a Premium member.  

What we hate about PlayStation Plus Premium 

The only problem we have with the PlayStation Plus Premium is the Classics Catalog.  

Currently, there is not much being offered that justifies the extra costs. Not to mention that PS3 games are limited to streaming, which results in lower image quality and higher input lag when compared to playing the same titles on the original hardware. 

Should you get PlayStation Plus Premium? 

We recommend getting PlayStation Plus Premium if you enjoy playing classic games. With that said, the current lineup for the Classics Catalog is underwhelming, especially when you consider the abundance of quality games came out for the PS1, PS2, PSP and PS3. Hopefully, this catalog will improve over time as Sony gets better at adding new classics to the service. 

With that said, Premium is the only tier that also offers Game Trials and Cloud Streaming. If you are interested in either, or both, of these features, then this tier may be worth it even with the lackluster retro games lineup. 

Otherwise, you may want to get PlayStation Plus Extra instead as you will get all of the same benefits aside from the Classics Catalog, Game Trials and Cloud Streaming.  

PlayStation Plus Premium or PlayStation Plus Essential? 

When compared to PlayStation Plus Essential, the Premium Plus comes with the following additions: Game Catalog, Classics Catalog, Game Trials and Cloud Streaming.  

For us, the biggest selling point for the more expensive Premium tier is Game Catalog, which grants you access to hundreds of more games aside from those you get from the Monthly Games Catalog and PS Plus Collection.  

Therefore, it may be worth upgrading from Essential to Premium.  

PlayStation Plus Premium or PlayStation Plus Extra? 

As we stated above, the Classics Catalog, Game Trials and Cloud Streaming benefits are exclusive to Premium.  

With PlayStation Plus Extra, however, you still get the Monthly Games Catalog and PS Plus Collection to go along with the Game Catalog. If you don’t mind missing out on retro games as well as the other Premium-only features, then the Extra tier is an excellent alternative. 

PlayStation Plus Premium or PlayStation Plus Deluxe? 

PlayStation Plus Deluxe comes with everything from the Premium tier with the exception of Cloud Streaming. Depending on your country, you will only get one of these two tiers.  

If you don’t want to jump through some hoops, we recommend that you stick with the highest tier from your region.  

How to get a discount for PlayStation Plus Essential, Extra, Deluxe and Premium 

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In 2022, Sony expanded the PlayStation Plus service into four different tiers as you are able to pick between Essential, Extra, Deluxe or Premium. While the Essential plan remains the same price as the original, the other three versions are more expensive. 

To see how you can get a good deal on these subscriptions, you can take a look at this guide from Seeking Tech. 

Direct Deals 

If you are looking for direct deals for PlayStation Plus Essential, Extra, Deluxe or Premium, then the only way to do so is to wait for a sales promotion from the PlayStation Store. This is because you are no longer able to purchase a subscription from a third-party seller or retailer.  

In general, Sony will discount the PlayStation Plus plans during its Days of Play sale, which usually occurs during May or June. These subscriptions should also be on sale in November and December, during the Black Friday, Cyber Monday, Holiday and End of Year sales promotions.  

If you want the best discounts for the PS Plus Essential, Extra, Deluxe or Premium subscriptions, then you need to wait for these sales from the PlayStation Stores.  

To keep on updates as to when these discounts are available, we recommend that you occasionally check the official PlayStation blog during the aforementioned months. 

Indirect Deals 

If you are looking for an indirect way to get a discount for PlayStation Plus Essential, Extra, Deluxe or Premium, then the only way to do so is by getting discounted PlayStation Store Gift Cards and PlayStation Plus Wallet Funds. 

Both of these cards, which can be bought as digital voucher codes as well as physical forms, will add funds to the digital wallets of your PlayStation Network account. The added funds can then be used to purchase a PS Plus Essential, Extra, Deluxe or Premium plan. 

Therefore, if you can get PlayStation Store Gift Cards or PlayStation Plus Wallet Funds at lower than MSRP, then you should be able to purchase a subscription at an indirectly lowered price point.  

With that said, these cards rarely go on sale. Even if you find one discounted, it is usually not as much as the direct discounts for the PS Plus tiers you find during the aforementioned PlayStation Store sales. Therefore, you are better off waiting for the direct deals instead. 

What to do if the Disney Plus PS5 App isn’t showing any captions or subtitles

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You are able to watch videos from the Disney Plus App with captions and subtitles on your PlayStation 5 or PlayStation 5 Digital Edition console. If these texts aren’t showing up at all, then you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, make sure that you properly enable subtitles for the video you are currently watching. In order to do so, you can try taking the following steps: 

  • Open the Disney+ App on your PS5. 
  • Inside, the video streaming application, start playing a video that you want to watch subtitles with. 
  • While the video is playing, press the X button on the controller in order to pause it and bring up an overlay menu. 
  • In the overlay menu, move the cursor down and to the right.  
  • Afterwards, select the Settings option. 

  • You should now see a menu appear at the top that shows Audio and Subtitles. Here, you need to move to the Subtitles tab.  
  • On the Subtitles tab, select the language of the text that you want to appear in the video. 
  • By enabling subtitles on one video, the change should be applied to all the other videos on the Disney Plus PS5 App as well.  

2. If you are sure that you enabled captions and subtitles correctly but they are not showing up, then you can try exiting out of the video and then start playing it again. 

3. You can also try toggling the subtitles for the video on and off.  

4. Of course, you can also try restarting the application as a bug may be preventing the subs from showing.  

In order to do so, press and hold the PS button on the controller. Afterwards, move the cursor over to the Disney+ icon and then press the Options button on the gamepad. In the pop-up window, you then need to choose the Close App option. 

After closing the application, open it again and then try watching the same video to see if a restart fixes the subtitles. 

5. You can try updating the application as well to see if a new update will help with the caption glitches.  

To find out how to do so, you can follow the steps from this tutorial. 

6. If you haven’t done so already, try to watch other videos on Disney Plus to see if you can get subtitles to appear there. 

If the other videos are working correctly with captions, then you can try reporting the problematic video to Disney so that they may fix the subtitles in the future. 

It is important to note that not all videos from Disney Plus supports the same languages when it comes to captions and subtitles. Therefore, you may end up getting subtitles for one video but not the other. 

How to sign out of the Disney Plus PS5 App

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By default, you will remain signed into your DIsney Plus account if you are using its official application on the PlayStation 5 or PlayStation 5 Digital Edition. If you need to log out of your account in this app for one reason or another, then you can take a look at this step-by-step article from Seeking Tech to see how you can properly do so. 

1. To start off, you need to head over to the Disney Plus App on your PS5. If you don’t know how to do so, then you can try taking the following steps: 

  • To begin, turn on your game console. 
  • Afterwards, you need to go to the home screen. If you aren’t there already, then you can press the PS button on the DualSense controller to bring up the control center overlay menu. From there, you can select the home icon located at the bottom menu.  
  • Once you get to the home menu, you need to be in the Media tab. If you are in the Games tab instead, then you can simply press R1 on the controller to switch over.  
  • Finally, open the Disney+ App from the Media tab. 

2. After opening the video streaming application, you may see a “Who’s Watching?” screen. Here, you can pick any of the available profiles to continue. 

3. Once the app has loaded to the main menu, press the circle button on the controller to open a menu that appears from the left side. 

4. From this side menu, you need to select Settings.  

5. Inside of the Settings menu of the Disney Plus PS5 App, you then need to select the Log Out option located at the bottom of the screen. 

6. You should then see the following message: 

  • “Are you sure you want to log out?” 

Here, you need to select the Log Out option in order to sign out of your account. 

Alternate Method 

An alternate way to sign out of your Disney Plus account on your PlayStation 5 or PlayStation 5 Digital Edition is by simply deleting the application. You can do so by taking the following steps: 

1. Go back to the home screen menu of your PS5. 

2. Next, make sure you are in the Media tab. 

3. You then need to move the cursor over to the Disney+ icon.  

4. Afterwards, press the Options button on the controller. This button has the three horizontal lines symbol if you have a hard time finding it.  

5. You should then see a pop-up window menu, where you can select the Delete option. 

6. The following message should appear: 

  • “This item will be deleted from console storage.” 

Here, you need to select the OK option to continue. 

By deleting the app from your PS5, you should be signed out of your Disney Plus account. If you decide to download and install the same application again, you will need to log back in again as a result.

How to download and update the Disney Plus App on PS5

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Disney Plus does not come pre-installed on your PlayStation 5 or PlayStation 5 Digital Edition console. Instead, you need to download it first before you are able to use this application.  

To see how you can download, as well as update, Disney+ on the PS5, you can take a look at this step-by-step tutorial.  

How to download Disney Plus on PS5 

In order to manually download Disney Plus on the PS5, you can take the following steps: 

1. For the first step, boot up your console and go to the home screen. If you are in another screen at the moment, then you can press and hold the PS logo button on the controller to go home.  

2. Next, you need to open the product page of the Disney Plus App. 

One of the ways you can do so is by pressing the triangle button while you are on the home screen. By doing so, you can then select the Search icon at the top right corner. You can then search for the Disney Plus App and then select it from the search results page. 

Alternatively, you can press the R1 button while in the home screen to switch over to the Media tab. From there, select the All Apps card. You should then be able to find Disney Plus from the listing.  

3. On the product page of the Disney+ App, select the Download option. 

4. Once the download has been completed, select the Start option from the same product page screen. 

5. In the future, you should be able to access this video streaming application from the aforementioned Media tab of the home screen menu.  

How to update Disney+ on PS5 

If you want the most stability, best performance and new features for the Disney Plus PS5 App, then you should make sure that it has been updated to the latest software version. 

In order to check to see if there is a new patch to download, you can try doing the following: 

1. Go back to the home screen menu of your PlayStation 5 or PlayStation 5 Digital Edition system. 

2. If you aren’t on the Media tab of the home screen, then you need to press R1 on the controller to switch over. 

3. In the Media tab, move the cursor over to the Disney+ icon. 

4. With the cursor on the app, press the Options button (which has the three horizontal lines icon on top of it) on the controller. 

5. In the small window menu that pops up, you should then select the Check for Update option.  

How to change audio and subtitle languages in the Disney Plus PS5 App

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The Disney Plus App on the PlayStation 5 and PlayStation 5 Digital Edition supports multiple languages for both audio and subtitles. If you have a hard time figuring out how to change these settings for this video streaming application, then you can take a look at this step-by-step tutorial from Seeking Tech.  

1. To start off, you need to open the Disney Plus App if you haven’t done so already. 

You can find it in the home screen menu of your PS5. You may need to press the R1 button to switch from the Games section to the Media section in order to find it.  

If you still don’t see this application, then you may need to download it first, which you can do by selecting the All Apps option from the aforementioned Media section.  

2. Once you opened the application, make sure you are signed into your Disney+ account; otherwise, you won’t be able to stream any videos. 

3. Next, start playing the video that you want to change the audio and/or subtitle language for. 

4. While the video is playing, press the cross (X) button on the controller to pause the action and bring up an overlay menu. 

5. With the current video paused, you can use either use the directional pad or left analog stick to move the cursor down one time to the Play option and then to the right once to where you can then select Settings. 

6. You should then see two tabs on the screen, one for Audio and one for Subtitles. 

To change the audio language, select the Audio tab and then select the language that you want to be outputted. 

In order to change the subtitles language, select the Subtitles tab and then select the language of the text that you want to be displayed. 

7. Once you made the changes, press the X button to play the video so that you can being watching it again from where you left off with the new audio and/or subtitle language.  

If the video remains the same as before, then you can try backing out of the video and then playing it again to see if the changes are applied. You can also try closing the video streaming application and then restarting it again.

How to turn off DualSense while watching videos on your PS5

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If you decide to leave your DualSense controller powered on while binge watching videos on your PlayStation 5 or PlayStation 5 Digital Edition system, then the battery of the controller will continue to drain. As a result, you may need to recharge the gamepad before the next time you use it to play games or watch more videos on the PS5.  

To see how you can save battery life while using the media apps on your console, you can take a look at this guide from Seeking Tech. 

How to manually turn off DualSense while watching videos on your PS5 

In order to manually turn off the DualSense controller while watching a video on your PlayStation 5, you need to take the following steps:  

1. To start off, open a media app on your PS5 console and then start playing a video. This guide should be applicable to the following:  

  • My Videos 
  • Spotify 
  • Apple Music  
  • Apple TV 
  • CBS News 
  • Crunchyroll 
  • DAZN 
  • Disney Plus 
  • ESRB 
  • Freevee 
  • Funimation 
  • HBO Max 
  • Hulu 
  • MLB 
  • NBA 
  • Netflix 
  • NHL 
  • NFL Sunday Ticket 
  • Paramount Plus 
  • Peacock Network 
  • Plex 
  • Pluto TV 
  • Prime Video 
  • Red Bull 
  • Redbox 
  • Showtime 
  • Showtime Anytime 
  • Tubi 
  • Twitch 
  • UEFA.tv 
  • UFC 
  • Fandango Vudu 
  • YouTube 
  • YouTube TV 

This guide should also be applicable to when you are watching DVD and Blu-Ray discs if you have the standard PlayStation 5 system.  

2. While watching a video, press the PS button to open the control center. 

3. From there, select Acessories, which is represented by the controller icon, located at the bottom of the control center. 

4. Next, you need to select DualSense Wireless Controller.  

5. From the small window, you should then select Turn Off. 

How to automatically turn off DualSense while watching videos on your PS5 

If you want your controller to automatically turn itself off, then you need to do the following: 

1. To start off, head over to the Settings menu on your PlayStation 5 or PlayStation 5 console. 

2. From the front page of Settings, you need to select System. 

3. From the System menu, you first need to select Power Saving on the left column. 

4. You should then select Set Time Until Controllers Turn Off. 

5. In the pop-up window, we recommend setting this feature to After 10 Minutes if you want to save as much battery life as possible for the gamepad. 

The DualSense should then turn itself off once it detects that 10 minutes have passed since there have been any inputs. This should be a very helpful feature if you end up forgetting to manually turn the gamepad off. 

If you need to control the video playback again, you can press the PS button to turn the controller back on.

How to view, sort and pin trophies on the control center menu of PS5

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Thanks to recent firmware updates, it is now easier than ever to keep track of your trophy progress on the PlayStation 5 and PlayStation 5 Digital Edition system. To see how you can properly do so for your console, you can follow the steps laid out in this guide from Seeking Tech. 

1. To start off, you should make sure you have the latest system software installed on your PS5.  

You can check to see if there is a new firmware available by heading over to Settings > System > System Software > System Software Update and Settings > Update System Software > Update Using Internet.  

2. Once you are ready, open the game that you want to check out the trophy list for. 

3. After the game has booted up, press the PS button on the DualSense in order to bring up the control center quick menu.  

4. From there, you should be able to see the Trophies activity card.

Select it in order to bring up a small window menu that shows all of the trophies available for the game that you are currently playing. 

5. If you want to sort the list, then you can select the “Sort by” option located at the top. Afterwards, you will be able to pick between the following options: 

  • Default Order 
  • Progress 
  • Rarity (from Ultra Rare to Common) 
  • Grade (from Platinum to Bronze) 

6. You can also select the Pin Side option located on the top right side of the small window. Once you do, you need to pick whether you want the trophy list to stay pinned to the left or right side of the screen while you are playing the game. 

To unpin the trophy list, press the PS button twice in quick succession and then select the Pin option on the top right side again. Afterwards, you can either choose to move the pinned window or remove it completely. 

7. You can also pin individual trophies so that they will appear at the top of the list. 

In order to do so, you need to move the cursor to the trophy that you want to pin. Afterwards, press the square button on your controller. Keep in mind that you can only pin up to five trophies at a time for a game. 

To unpin a specific trophy, move the cursor to it and then press the square button.  

8. To view the full list of trophies, you need to press the Options button when the Trophies menu for the game you are playing is shown on screen. 

In the small window, you can then select the View All Trophies option. 

9. If you are seeing a lot of hidden trophies from the list, then you can move the cursor over one and then press the square button to reveal its details.  

You can also press the Options button and then enable the Reveal All options in order to show all the hidden trophies for the specific game. 

Keep in mind that these may contain spoilers, including those that may involve the story.