Disney Plus

The Disney Plus streaming application on the PlayStation 5 and PlayStation 5 Digital Edition is capable of playing movies in the 4K Ultra HD, HDR10 and IMAX Enhanced formats. To see how you can locate these supported films, you can take a look at this tutorial from Seeking Tech. 

1. To start off, make sure you open Disney+ on your PS5 if you haven’t done so already.  

2. Inside of the application, press the circle button on the controller until you see a menu slide in from the left side of the screen.  

3. In the left column menu, you need to select Movies. 

4. After getting to the Movies menu, move the cursor up to the categories section and then scroll to the right.  

5. Among the listed categories should be IMAX Enhanced as well as Ultra HD and HDR. Here, you can select the category that you want to view. 

6. If you want to watch IMAX Enhanced, for instance, then you need to select IMAX Enhanced in the categories section and then select a movie from the subsequent listing.  

On the product page of the video, scroll down and then to the right so that you can select Versions. Finally, select the IMAX Enhanced video in the Versions category in order to play the movie in that format. 

7. If you want to watch a movie in 4K and/or HDR10, then you need to select the Ultra HD and HDR category in the Movies section of the Disney Plus App. 

Afterwards, select a film that you want to watch from the listing and then simply start playing the video.  

When it comes to 4K playback, you should make sure that the download speed of your PlayStation 5 reaches 25.0 Mbps at the minimum. Furthermore, the App Settings of the Disney Plus App should be set to Automatic.  

For HDR10 playback, you should make sure that you enable HDR on your PlayStation 5 as well as calibrate the HDR brightness output on the console.

You can do so by pressing and holding the PS button on the controller to open the home menu. Afterwards, select the gear icon on the top right side to head into Settings. From there, select Screen and Video > Video Output. You should then be able to turn on HDR as well as adjust the HDR brightness level.  

When using the official Disney Plus streaming application on your PlayStation 5 or PlayStation 5 Digital Edition console, you may encounter error code 83. You can check out this troubleshooting article from Seeking Tech. 

1. Error code 83 indicates that there is either a compatibility or internet connection issue with the Disney Plus App. 

So, for the first potential fix, we recommend that you restart your PS5 as doing so will accomplish the following: 

• Refresh the internet connection of the console. 
• Re-connect to the Disney Plus App. 
• Clear out any temporary bugs that may have been causing the error 83 code.  

To restart, press the PS button and then select the Power option at the bottom-side menu. Afterwards, select Restart PS5 from the small window menu. 

2. If a restart did not help, then you can try checking to see if there is a new update available for the Disney Plus PS5 App as a patch may improve its stability when running on the game console. 

In order to do so, move the cursor over to the Disney+ icon in the Media tab of the PS5’s home screen menu. In the pop-up menu, you can then select the Check for Update option. 

3. You can also try clearing your system cache by doing the following: 

• Turn off your PS5 completely. 
• Next, you need to press and hold the power button on the console until you hear a second beep. 
• If done correctly, a screen should show up asking you to connect the controller to one of the USB ports of the PS5 and then press the PS button. So, make sure you do so in order to open the Safe Mode menu. 
• In the Safe Mode menu, select “Clear Cache and Rebuild Database.” 
• You then need to select “Clear System Software Cache.” 

4. Power cycling your home network may also be helpful if this issue is related to your internet connection. In order to do so, you can try taking the following steps: 

• Turn off your PS5 console if you have it turned on. 
• You should also turn off your modem and router(s). 
• Next, you have to wait for a minimum of 2 minutes. 
• After waiting, turn back on your modem and router(s). 
• Wait for the home network to go back online again. 
• You should then turn back on your PS5. 
• Open the Disney+ App to see if you are still getting the same error code. 

5. If none of the potential fixes have worked so far in regards to the error 83 code, then you can try a fresh install of the Disney+ App. 

To do so, move the cursor over to the application’s icon on the home screen of your PlayStation 5 and then press the Options button. You then need to select Delete from the pop-up menu. 

Once the app has been deleted, download it again from the PlayStation Store. Afterwards, test out the application again to see if you are still getting the same error code.

You can use the DualSense to control playback in the official Disney Plus application on your PlayStation 5 or PlayStation 5 Digital Edition console. By doing so, however, your controller may remain turned on even if you aren’t using it. This will cause the battery charge of the gamepad to drain. 

Fortunately, there are several ways that you can turn off the PS5 controller without pausing the Disney+ video. To find out how to do so, you can take a look at this tutorial from Seeking Tech.  

Using the Power Saving Feature 

If you don’t want to miss out on any of the action in the Disney Plus stream while turning off the DualSense, then you can use the power saving feature by taking the following steps: 

• First off, you need to go to the Settings menu of your PlayStation 5. To do so, press and hold the PS button to open the home menu. From there, select the gear icon on the upper right corner.  
• After getting to the Settings menu, you need to select System > Power Saving > Set Time Until Controllers Turn Off. In the pop-up menu, select the shortest duration, which should be After 10 Minutes. 

• When the controllers turn off automatically, you should see a notification. If you don’t want to be distracted by this message, then you need to go back to the Settings menu of the PS5 and then select Notifications. From there, make sure that the Allow Pop-Up Notifications is disabled.  

Using the Control Center Menu 

If you don’t mind missing a few seconds of the Disney Plus video, then you can also use the Control Center Menu to quickly turn off the PS5 controller. You can do so by taking the following steps: 

• While the video is currently playing press the PS button on the DualSense to bring up the Control Center. If done correctly, the video will still be playing in the background. 
• In the Control Center, move the cursor to the bottom menu and then select Accessories.  
• From the small pop-up window, select the DualSense Wireless Controller. 
• You can then select the Turn Off option. 

If you want to use the DualSense again after it has been turned off, then you need to press the PS button in order to power the gamepad back on. Afterwards, you should be able to use the PS5 controller again to control the Disney Plus App.

When trying to watch Disney Plus streams on your PlayStation 5 or PlayStation 5 Digital Edition console, you may encounter the following error message: 

• “Sorry, something went wrong. Please try again later.” 

To see how you can potentially fix this issue, you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, you can try restarting your PS5. By doing so, you will accomplish the following: 

• Closed the Disney Plus App. 
• Refresh the internet connection of the console. 
• Clear out any temporary glitches. 

Once your system has boot back up again, try to use the video streaming application. 

2. If you are still seeing the “Something went wrong” error, then you can try checking to see if there is a new update available for the application.  

In order to do so, move the cursor over to the Disney+ icon in the home screen menu of your PlayStation 5. Afterwards, press the Options button and then select the Check for Update option. 

3. Of course, you should also keep the system software of your PS5 up-to-date as well if you haven’t done so already.  

4. A fresh install of the streaming application may also help. 

In order to do so, press the Options button with the cursor over the Disney+ icon in the PS5’s home menu. Afterwards, select Delete. Once the app is removed, download it again from the PlayStation Store.  

After the Disney Plus App has been re-installed, test it out. 

5. You can also try power cycling your home network, which you can do by taking the following steps: 

• Turn off your PlayStation 5. 
• Turn off your modem and routers. 
• Wait for at least two minutes. 
• Turn your modem and routers back on. 
• Wait for your home network to go back online again. 
• Turn on your PS5. 

Open the Disney Plus App to see if you are able to use it without any issues. 

7. If possible, you can also try using another internet connection method on your PlayStation 5. You can do so by opening the Settings menu on the console and then selecting Network > Settings > Set Up Internet Connection.  

7. If possible, log out of your account on the Disney+ PS5 App, which you can do by following the steps in this prior article.

If the “something went wrong” error is preventing you from signing out, then you need to use a different device. 

If you have a desktop computer, for example, then you can do the following: 

• Visit https://www.disneyplus.com on a web browser. 
• Log into your Disney Plus account if you haven’t done so already. 
• After signing in, move the mouse cursor over to your profile image on the top right side. 
• In the drop-down menu, select Account.  
• Finally, click the “Log out of all devices” link. 

By doing so, you will log out of Disney+ on all of the devices that you are currently signed in on. This should include your PlayStation 5.  

After signing out, sign back into the Disney Plus PS5 App to see if you are able to fix the “something went wrong” problem. 

When watching a video from the official Disney Plus App on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that there is a narrator describing the action in a scene. If you would like to disable this audio description feature, then you can take a look at this tutorial from Seeking Tech. 

1. To start off, make sure you open the Disney Plus App on your PS5 if you haven’t done so yet. 

To open this application, press and hold the PS button to bring up the home menu. If you aren’t already in the Media tab of the home menu, then you need to press the R1 button. From the Media tab, find and select Disney+. 

2. Once you opened the streaming application on your gaming system, select a video that you want to disable the audio description for. 

3. While the video is playing, you need to press the X button on the controller in order to pause it and bring up the media player menu. 

4. In the media player menu, move down once and then to the right once. You should now be able to select Settings. 

5. After selecting Settings, you should see a menu appear at the top of the screen. Make sure that you are in the Audio tab.  

If you are in the Subtitles tab instead, then you need to move the cursor up and then to the left to get to the Audio section. 

6. In the Audio tab, you need to select anything other than a language with “(Audio Description)” next to it. 

For example, for English audio, you need to select “English” instead of “English (Audio Description)” in order to get rid of the narrator.

Keep in mind that the media player menu will automatically be closed after around 10 seconds of inactivity. Therefore, you should be quick in making the audio changes; otherwise, you have to open the media player menu again and then start over from there. 

It is also important to note that, by disabling audio description for one video, the change will also be applied to all the other videos in this video streaming application on your PlayStation 5 or PlayStation 5 gaming console.

When watching videos from the Disney Plus App on your PlayStation 5 or PlayStation 5 Digitial Edition console, you may notice that the next video won’t automatically play. To see how you can fix this playback issue, you can take a look at this troubleshooting article from Seeking Tech.  

Before we start, it is important to note that the auto play feature of the Disney Plus PS5 App won’t work on movies. Instead of an auto play screen that shows the next video on the playlist with a countdown clock, you will get a suggested video screen where you need to manually select the Play option. 

If the auto play feature is not working when you are watching a series on the Disney Plus App on your PlayStation 5, then you can try doing the following: 

1. For the first step, make sure that you have Autoplay enabled on your current profile. In order to do so on your PS5 console, you need to do the following: 

• Open the Disney+ App if you haven’t done so already. 
• In the “Who’s Watching?” screen after opening the video application, select the Edit Profiles option.  
• If you are somewhere else in the app, then you can press the circle button on your controller until the left column menu appears. From there, select Settings > Profiles > Edit Profiles.  
• After getting to the Edit Profiles screen, select the profile that you want to enable the auto play feature for. 
• Next, you need to make sure that the Autoplay setting is set to On.  
• Finally, select the Done option to confirm your choice. 

After turning on this feature, test to see if it will work as intended.

2. If enabling Autoplay on your profile does not work, then you can try exiting out of the currently playing video by pressing the circle button and the start playing it again. 

3. You can also try restarting the video streaming application by pressing and holding the PS button to bring up the home menu of your PS5. From there, move the cursor to the Disney+ icon and then press the Options button on your controller. In the pop-up window, select Close App.  

After closing the application, open it again. 

4. You can also try signing out and then signing back into your Disney Plus account. 

In order to do so, press the circle button until you see the left column menu. You then need to select Settings from there. Finally, select the Log Out option. 

Once you are logged out, log back into the same account and then test to see if the auto play feature is working correctly.  

5. Restarting your PlayStation 5 may also help. To do so, press the PS button to open the quick menu of the console and then select the Power option at the bottom-side menu. You can then select the Restart PS5 option in the pop-up window.

When browsing through Disney Plus App on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that it is loading slowly.  

You can check out this troubleshooting guide from Seeking Tech to see how you can potentially get this video streaming application to load faster. 

1. To start off, make sure you meet the minimum requirements when it comes to internet speed. For Disney Plus, you should have at least 5.0 Mbps when it comes to downloads.  

To check the internet speed on your PS5, you can head over to the console’s Settings menu and then select Network > Connection Status > Test Internet Connection. 

2. If you are downloading something on your PlayStation 5 currently, then you can try pausing it to see if Disney Plus will load faster. 

3. Furthermore, you can also try pausing downloads and streams on other devices you have connected to the same network to see if the extra bandwidth helps.  

4. Restarting your gaming system can also be helpful as doing so will refresh its internet connection. If you have been using Rest Mode instead of turning off your PS5, then a restart should also help clear out any bugs and/or performance problems that may have resulted from leaving your system turned on for too long. 

5. If the console storage of your PlayStation 5 is too full, then it may be causing performance issues with the Disney Plus App. 

To check, open the Settings menus of the console and then head over to Storage > Console Storage. From there, make sure you leave a minimum of 10% free space.  

If the storage appears to be too full, then you can try deleting some files.  

6. If you haven’t done so already, make sure you installed the latest patch files for the Disney Plus PS5 App as new versions may improve its performance. 

You can check out this article to see how you can update this video streaming application. 

7. Of course, you should also keep the firmware of your PlayStation 5 up-to-date to get the best performance.  

If you want to manually update your game system, open its Settings menu and then go to System > System Software > System Software Update and Settings > Update System Software > Update Using Internet.  

8. Clearing the system cache and/or rebuilding the database of your PS5 may also help with getting Disney Plus to load faster. Both of these actions can be found in the Safe Mode menu of your console. 

To get there, turn off your PS5 and then hold the power button on the system until you hear a second beep. Next, you need to follow the on-screen instructions to connect your controller. Once you are in the Safe Mode menu, select the Clear System Software Cache and Rebuild Database option.  

9. There is a possibility that the slow loading may be related to the server issues of Disney Plus. In this case, you just have to wait until the servers are working normally again to see if the app loads faster with a better connection.

When watching videos from the official Disney Plus application on your PlayStation 5 or PlayStation 5 Digital Edition console, you may notice that the default volume is too low. As a result, you may have to turn up the volume significantly on your speakers, earphones, headphones or headsets.  

To see you can get the volume to output at a normal level on the Disney Plus PS5 App, you can take a look at this article from Seeking Tech. 

1. To start off, you can try increasing the volume of your PS5 console for media playback. In order to do so, you can take the following steps: 

• Press the PS button on the controller to open the Control Center menu. 
• From there, navigate to the Sound option at the bottom menu. 
• In the Sound menu, select Video from the Media Volume section. 
• Move the slider to the right in order to increase the volume level. 

2. If you have another speaker, earphones, headphones or headset connected to your PlayStation 5, then you can try changing the sound output device.

In order to do so, return to the aforementioned Sound menu in Control Center. From there, select Output Device and then switch to the other device.  

Afterwards, you can try watching Disney Plus videos to see if they sound louder on the new audio output device. 

3. Furthermore, you can try looking into the settings of your speaker, earphones, headphones or headset to see if there are anything that may be causing the low volume.  

If possible, make sure you download the latest firmware updates for your listening device.  

4. Of course, you should also make sure that you have the latest version of the Disney Plus PS5 App downloaded as well.  

To find out how to do so, you can follow the steps laid out in this walkthrough. 

5. You can also try doing a fresh install of the video streaming application. 

In order to do so, you first need to delete Disney Plus from your PlayStation 5. Afterwards, download and re-install the same application.  

Once it has been installed, play the same video again to see whether or not the low volume issues have been fixed. 

6. You can try other videos on the Disney Plus PS5 App as well. 

If the other videos play at a normal volume level, then the low volume may be limited to just that one problematic video. In that case, you can try reporting the video to Disney so that it may get fixed in a future update. 

You are able to watch videos from the Disney Plus App with captions and subtitles on your PlayStation 5 or PlayStation 5 Digital Edition console. If these texts aren’t showing up at all, then you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, make sure that you properly enable subtitles for the video you are currently watching. In order to do so, you can try taking the following steps: 

• Open the Disney+ App on your PS5. 
• Inside, the video streaming application, start playing a video that you want to watch subtitles with. 
• While the video is playing, press the X button on the controller in order to pause it and bring up an overlay menu. 
• In the overlay menu, move the cursor down and to the right.  
• Afterwards, select the Settings option. 

• You should now see a menu appear at the top that shows Audio and Subtitles. Here, you need to move to the Subtitles tab.  
• On the Subtitles tab, select the language of the text that you want to appear in the video. 
• By enabling subtitles on one video, the change should be applied to all the other videos on the Disney Plus PS5 App as well.  

2. If you are sure that you enabled captions and subtitles correctly but they are not showing up, then you can try exiting out of the video and then start playing it again. 

3. You can also try toggling the subtitles for the video on and off.  

4. Of course, you can also try restarting the application as a bug may be preventing the subs from showing.  

In order to do so, press and hold the PS button on the controller. Afterwards, move the cursor over to the Disney+ icon and then press the Options button on the gamepad. In the pop-up window, you then need to choose the Close App option. 

After closing the application, open it again and then try watching the same video to see if a restart fixes the subtitles. 

5. You can try updating the application as well to see if a new update will help with the caption glitches.  

To find out how to do so, you can follow the steps from this tutorial. 

6. If you haven’t done so already, try to watch other videos on Disney Plus to see if you can get subtitles to appear there. 

If the other videos are working correctly with captions, then you can try reporting the problematic video to Disney so that they may fix the subtitles in the future. 

It is important to note that not all videos from Disney Plus supports the same languages when it comes to captions and subtitles. Therefore, you may end up getting subtitles for one video but not the other.