PS5

You may run into the CE-117773-6 error code when you are using your PlayStation 5 or PlayStation 5 Digital Edition console. This message may show up during the following scenarios: 

• Buying a PlayStation Plus Essential, Extra, Deluxe or Premium subscription. 
• Upgrading your current PlayStation Plus Subscription to Essential, Extra, Deluxe or Premium. 
• Downloading a game that was added through PlayStation Plus.  
• Downloading save files from the cloud server. 
• Uploading save files from the cloud server.  
• Playing an online game that requires a PlayStation Plus subscription.  

To see how you can potentially fix this CE-117773-6 issue, you can take a look at this troubleshooting article from Seeking Tech. 

1. The first step you can try is to check the current status of the PlayStation Network servers, which you can do by visiting this link. 

If there are issues, then you need to wait until Sony resolves the problems on their end.  

2. If the PSN servers appeared to be in working order, then you can try power cycling your PS5 by taking the following steps: 

• Press and hold the power button of the system until you hear two beeping noises to turn off the console. The first beep should occur almost immediately while the second one should occur a few seconds later. 
• Once the console has shut down, unplug its power cable from the power outlet. 
• Next, you need to wait for at least 20 minutes. 
• After the allotted time has passed, plug your console back into the power outlet and then turn it back on.  

3. If a power cycle does not make the CE-117773-6 errors go away, then you can try downloading a game from the PlayStation Plus Collection by doing the following: 

• On the home screen of your PS5, go to the PlayStation Plus App. 
• Inside the application, press the R1 button to switch over to the Benefits tab. 
• From there, select PlayStation Plus Collection.
• In the next screen, select View Games. 

• Next, select any game from the PlayStation Plus Collection. 
• If you haven’t done so already, add the game to your library. 
• Afterwards, try to download it.  

If you are able to download the game without any issue, then you should no longer be getting the CE-117773-6 error code. 

4. If the problem is still occurring when you try to buy or download something from the PlayStation Store, then you can try buying or downloading the product on another device. 

You can visit the PlayStation Store website on a device that has a web browser. Alternatively, you can also use the official mobile app of PlayStation to gain access to the PS Store. 

5. Restoring the game licenses of your PlayStation Network account may also help fix CE-117773-6.  

To perform this action, open the Settings menu of your PS5 and then select Users and Accounts > Other > Restore Licenses > Restore.  

6. If none of the aforementioned solutions helped, then we suggest contacting Sony about your problem.

You are able to use the DualShock 4 controller on your PlayStation 5 or PlayStation 5 Digital Edition to play backwards compatible PS4 games, navigate the system menus as well as control media apps.  

If you are experiencing input lag with this controller, then you can take a look at this troubleshooting article at Seeking Tech. 

1. For the first step, you can try moving the controller closer to the PS5 console if it is far away. 

2. You should also make sure that there aren’t any physical objects that may be blocking the line of sight in between the DualShock 4 and your gaming system as these may cause extra input delay. 

3. Other wireless devices nearby could also interfere with the communication between the controller and PlayStation 5.  

In this case, you can try turning off other Bluetooth devices to see if doing so will reduce the latency.  

4. Some PlayStation 4 games come with a performance mode that lets you play at a higher frame rate.  

By enabling it, you should be able to notice lower delay when it comes to the button presses on the DualShock 4 and the corresponding actions that appear on the screen. 

5. On your television set, make sure you have Game Mode, or a similar mode, enabled. This picture setting should lower the input lag of connected consoles like the PlayStation 5 or PlayStation 5 Digital Edition. 

6. You can also check the video connection between your gaming system and the TV or monitor. Make sure that it is a direct connection as HDMI splitters or pass-through devices may add lag to the video. 

7. You should make sure that your PS5 has been updated to the latest firmware as well if you haven’t done so already.  

To update manually, make sure that your console is connected to the PlayStation Network and then go to Settings > System > System Software > System Software Update and Settings > Update System Software. 

8. You can try updating the PS4 game to see if doing so will make it more responsive.  

To do so on your PS5, you need to take the following steps: 

• You first need to go to the home screen, which you can get to by long pressing the PS button on your controller.  
• From there, move the cursor over to the PS4 game and then press the Options button.  
• Finally, you need to select the Check for Update option in the pop-up menu to see if there is a new patch available to download.  

9. If possible, you can try using a different screen as some TVs and monitors perform better than others when it comes to input lag reduction. 

10. Some PlayStation 4 games may end up with issues, including extra latency, when played on a PS5 console. 

In this case, you can try playing PS4 games on a PlayStation 4 or PlayStation 4 Pro system to see if you are getting the same input delay length.

If you are using the PlayStation Store on your PlayStation 5 or PlayStation 5 gaming system, you may encounter the following error code: 

• “WS-113979-0. Something went wrong.” 

To see how you can potentially get rid of this error message, you can check out this troubleshooting guide at Seeking Tech.  

1. For the first step, you can try repeating your action to see if it goes through in the new attempt.  

You should be extra careful if you are encountering the WS-113979-0 error when confirming a purchase as you don’t want to be charged twice. So, before, you retry buying a digital product from the PlayStation Store, make sure you check your transaction history first.  

You can do so by going back to the front page of the PlayStation Store and then selecting the three dots on the top right side. You should then select the Transaction History option. In the next several screens, make sure you select the email that is linked to the PlayStation Network account you are using to make a purchase on the PS Store. You should also make sure you set the date range to when you may have potentially made your purchase.  

If the transaction history shows that you have made your purchase but you can’t download the game or DLC, then you need to contact Sony to get it sort out.  

If the transaction history shows that no purchase has been made, then you can try buying the product again on the store. 

2. Logging out of your PlayStation Network account and then logging back in may also help fix the WS-113979-0 error code.  

To do so, you can simply restart your PS5 console by doing the following: 

• Press the PS button on the controller to open the Control Center quick menu. 
• From the quick menu, select the Power option, which you can find on the bottom right side. 
• After opening the Power menu, select the Restart PS5 option. 

3. If you are still seeing the same error code, then you can try power cycling your modem and router by taking the following steps: 

• Turn off your PS5. 
• Turn off your modem and router. 
• Wait for several minutes. 
• Turn your modem and router back on. 
• Wait for your internet connection to go back online.  
• Turn your PS5 back on and log in to your PSN account. 
• Use the PlayStation Store to see if the WS-113979-0 message will still show up. 

4. There is a possibility that the PlayStation Store servers could be overloaded, which usually occurs during the holiday season, especially at Christmas when new PS5 consoles are being powered on. 

To see the current state of the PlayStation Store servers, you can check out this link. 

If there appears to be something wrong with the servers, then there is nothing you can do but to wait until Sony fixes the issues on their end.

When using the PlayStation Store on your PlayStation 5 or PlayStation 5 Digital Edition console, you may encounter the following error code:  

“CE-11280-6. Can’t load. Something went wrong. Please try again later.”  

You can check out this troubleshooting guide from Seeking Tech to see how you can potentially fix this issue and get the PS Store to load without any problems.

1. If you are seeing the CE-11280-6 error when trying to make a purchase on the PS Store, then the first step we recommend taking is to check your transaction history. 

In order to do so, you need to take the following steps: 

• Go back to the front page of the PlayStation Store and then select the three dots icon on the top right side.  
• In the pop-up window, you should then select Transaction History.  
• Next, select the email you used on current PlayStation Network account. 
• On the next screen, you will be asked to pick the date range. Make sure the end date is the current date if you want to view your most recent transaction.  

• If the transaction history shows that you made your purchase, then the game or expansion pack should be added to your library already. You should be able to download it by visiting the product page on the PlayStation Store.  
• If you can’t download the content you bought, then we recommend contacting Sony. 

2. If you aren’t able to make a purchase, or you are trying to do something else on the store when you encounter the CE-11280-6 error message, then you can try restarting your PS5 system. 

By restarting, you will sign out and then sign back in to your PSN account, which may help you get a better connection to the PlayStation Store. 

3. There may also be a problem with your home networking setup.  

If you believed that this is the case, then you can try power cycling the modem and router by unplugging them from the power outlets, waiting for several minutes, and then plug them back into the power sources. 

Once your home network has power cycled and gone back online again, try to use the PlayStation Store on your PS5 to see if the CE-11280-6 error has gone away. 

4. The issues may not be related to your internet at all. Instead, there could be a problem with the PlayStation Network servers. This is common during Christmas and other holidays where a lot of people are logging into PSN in order to buy digital products on the PlayStation Store and/or play games online.  

You can check to see if the servers are suffering from problems by visiting the PlayStation Status page. 

If there seems to be a problem, then you need to wait until Sony fixes it on their end before you can try using the PlayStation Store again.

On the home screen of your PlayStation 5 or PlayStation 5 Digital Edition console, you will find the list of games you have played. To see how you can change the order of these titles, you can take a look at this tutorial from Seeking Tech. 

How to move games to the home screen 

If you want to move a game to the home screen from your game library, then you need to take the following steps:  

In the home screen, move all the way to the right and then select Game Library.  

From the Game Library, start playing the game that you want to move to the home screen. 

Once the game has booted up, press and hold the PS button on the DualSense or DualShock 4 controller to head back to the home screen. 

The game you just booted up should now be the left-most game option that you can select. 

How to pin games to the home screen 

The way the home screen works is that it will only 10 most recent games that you have played, starting from the left and ending on the right. 

If you want to prevent a game from getting removed from the home screen, then you can try pinning it.  

In order to do so, move the cursor over the game and then press the Options button on the controller. Inside of the pop-up window, you then need to make sure that the Keep in Home option is enabled. 

By turning on this setting, the game will stay in the home screen even if you played 10 additional titles more recently. However, it will still move around within the home screen if you decide to play another game. 

How to remove games from the home screen 

In order to remove games from the home screen of your PlayStation 5 or PlayStation 5 Digital Edition console, you can do the following: 

• Open games from your Game Library that don’t appear on the home screen. This should push out any unpinned games to the right until it eventually gets remove from the home menu. 
• You can also delete the game if you don’t plan on playing it in the near future. To do so, press the Options button with the cursor on the game. Afterwards, select the Delete option.  
• For games that you are playing via cloud streaming, which requires PlayStation Plus Premium, you can also remove them by first pressing the Options button with the cursor over the title. In the small window, you should then select the Remove from Home option.  

Recap 

While there is no direct way where you can change the order of games that appear on the home screen of your PlayStation 5 or PlayStation 5 Digital Edition system, you can indirectly manipulate the listing. 

In order to do so, you can do the following: 

• Boot up games 
• Pin games 
• Delete games 
• Remove streaming games

By default, you will hear a notification ping every time you unlock a trophy when playing on your PlayStation 5 or PlayStation 5 Digital Edition console. You may find this ping to be too distracting, especially during important moments in the game where you are fully immersed. 

To see whether or not you are able to change the trophy sound on the PS5, you can take a look at this guide from Seeking Tech. 

Are you able to change the trophy notification sound on PS5? 

Unfortunately, there is currently no way you can change the default trophy ping sound to another type of sound. With that said, you should be able to mute this noise completely by taking the following steps: 

1. To start off, you need to open the Settings menu of your PlayStation 5, which you can do by selecting the gear icon from the home menu.  

To get to the home menu, you can press and hold the PS button on your DualSense controller. 

2. Once you get to the front page of Settings, you need to select Notifications, which should be the second to last option on the list.  

3. From the Notifications menu, make sure that you disable the Play Sound option.  

By doing so, you should no longer hear a pinging noise any time you earn a trophy while playing a game on your PS5.  

4. If you would also like to disable a text notification that pops up on the upper right corner of the screen when you earn a trophy, then you need to head back to the aforementioned Settings > Notifications menu. 

From there, select Trophies. In the small pop-up menu, you should then make sure that the Show Pop-Ups setting is turned off.  

5. You can also disable automatic screenshots and video clip captures whenever a trophy is earned. This is a helpful feature as these files take up crucial free space on the console storage, which is pretty limited to begin with.

When trying to buy or upgrade your PlayStation Plus plan on the PlayStation 5 or PlayStation 5 Digital Edition console, you may encounter the following message: 

• “An unidentified error occurred. Try again in a few minutes.” 

To see how you can potentially fix this issue so that you can go on with the PS Plus Essential, Extra, Deluxe or Premium subscription purchase, you can take a look this troubleshooting article from Seeking Tech. 

1. For the first step, you can simply try to buy the same plan again. This error message can occur randomly even if you have no problems buying from the PlayStation Store previously.  

2. If you can’t get the purchase to go through after multiple attempts, then we recommend checking the server status of the PlayStation Network to see if there are any current issues that may have been preventing you from buying PlayStation Plus.  

In order to check, you can visit the official PSN Status website with this link. If there are issues, then we recommended until the problems are fixed on Sony’s end before you try buying again. 

3. If the servers appear to be normal but you are still getting the unidentified error, then you can try restarting your console. This process will log you out and then log you back into the PlayStation Network. It may also help remove any temporary glitches that may have been causing your PS Plus purchase to not work correctly.  

In order to restart, you first need to press the PS button on the controller, which will open the Control Center menu. From there, move the cursor to the bottom and then to the right, where you can select Power. From the Power menu, you need to select the Restart PS5 option. 

4. If a restart does not work, then you can try using a different payment method. 

In order to do so on the PS5, you need to take the following steps: 

• Open the PlayStation Store App on your console. 
• On the front page PlayStation Store, select the icon that has the three dots. 
• In the small window, you should then select Payment Methods. 
• You should then be able to add a new debit or credit card. Alternatively, you can also link your existing card to a PayPal account. 

• Make sure that you make the new payment method the default one when purchasing from the PlayStation Store. 
• Afterwards, try to buy the PlayStation Plus Essential, Extra, Deluxe or Premium again. 

5. If you are still seeing the unidentified error, then you can try buying from another device.  

You can also use a web browser to visit the official PlayStation Store website or go to the PlayStation Store section of the official PlayStation mobile application.  

6. If none of the aforementioned solutions has helped with fixing this error code, then we recommend contacting Sony for additional support.