PS4

When trying to redeem your PlayStation Store Gift Card or PlayStation Plus Wallet Funds on your PlayStation 4 or PlayStation 5, you may get an error message that says the following:  

• “This code has already been used. Check what you entered and try again.” 

To see how you can potentially fix this redemption problem, you can take a look at this troubleshooting guide from Seeking Tech.  

1. To start off, we recommend checking your transaction history to see if the funds were already added to the digital wallet of your PlayStation Network account. In order to do so, you need to take the following steps: 

• Open the PlayStation Store App on your PS4 or PS5 console. 
• Select the three dots icon on the front page the PlayStation Store. 
• In the small pop-up window, select Transaction History.  
• Select the email account that you were using for PSN when you try to redeem your PlayStation Store Gift Card or PlayStation Plus Wallet Funds. 
• Next, you need to select the date range. 
• You should now see a list of PlayStation Store transactions for your PlayStation Network account. The redemption for PlayStation Store Gift Cards or PlayStation Plus Wallet Funds should be shown as Wallet Funding in this list. 

2. If you don’t see the transaction for your redemption, then the next step you can take is to sign out and then sign back into your PSN account. 

Afterwards, try to redeem the voucher code again on the PlayStation Store. 

3. There may also be an issue with the PlayStation Network servers that could be causing the voucher redemption issues. In order to check the current status of PSN, you can visit this link. You should make sure that all components of the servers are green. 

If there appears to be an issue, then we recommend waiting until Sony fixes the servers on their end before you try redeeming your gift card again. 

4. Of course, you should also make sure that you are entering the voucher code correctly.  

Both the PlayStation Store Gift Card and PlayStation Plus Wallet Funds feature a 12-character code that contains a combination of letters and numbers. Make sure you aren’t confusing some letters for numbers and vice versa (such as mistaking the letter “O” with the number “0”). 

5. If you still can’t get your PS Gift Card to redeem at this point, then we recommend that you contact the seller or retailer where you bought it from.  

You can try asking them for another code or getting a refund. If they refuse to do both of these actions, then you can try contacting the company behind your credit card, debit card or any other payment method you used to purchase your gift card in order to inquire about getting a refund for your purchase.

When trying to redeem the PlayStation Store Gift Cards and PlayStation Plus Wallet Funds, you may end up getting an error message that states that the voucher code is not valid. You can check out this guide from Seeking Tech to see how you can potentially fix this issue. 

Before we start, it is important to note that some of the voucher codes requires an activation from the retailer or seller you bought the PlayStation Store Gift Cards and PlayStation Plus Wallet Funds from. Otherwise, you won’t be able to redeem them for funds. 

If you have a physical card, then you should see the following message appear at the top at the back side: 

“No Value Until Activated at Register.” 

If you got the voucher code delivered digitally, then it may not have been activated by the seller before it was sent.  

1. For the first step, we recommend contacting the retailer or seller of the PlayStation Store Gift Card or PlayStation Plus Wallet Funds as they may not have been activated the voucher code correctly.  

When contacting them, make sure you provide a receipt or proof of purchase. If you got a card from a local shop, then you can try taking the card and receipt/proof or purchase directly to it. For online stores, you can try contacting the retailer or seller through live chat, email and/or telephone.  

If you can’t get them to activate the voucher code, then you can try asking for a refund. If they refused to pay you back, then you can file a complaint to your local authority. 

2. If the retailer or seller says that the voucher has been activated on their end, then you can try contacting PlayStation. 

In order to do so, you can try taking the following steps: 

• Go to the Contact Up page on the official PlayStation website.  
• In the “What do you need help with?” section, you first need to select PS Store & Refunds. 
• Afterwards, make sure to select Vouchers. 
• From the “Need to contact us?” section, you need to select Live Chat option. 
• During the chat with a customer service representative from PlayStation, make sure you explain your situation.  
• You may be asked to provide proof of your purchase, which may include a receipt as well as the front and back side of the card. You may also want to provide contact information for the retailer or seller where you bought the PlayStation Store Gift Card or PlayStation Plus Wallet Funds. 

You can add more funds to the digital wallet of your PlayStation Network account by using PlayStation Store Gift Cards and PlayStation Plus Wallet Funds. If you have either of these products but can’t read the voucher code that is printed on them, then you can take a look at this troubleshooting article from Seeking Tech. 

1. For the first step, we recommend checking the receipt that contain the order details for the PlayStation Store Gift Card and/or PlayStation Plus Wallet Funds. Some retailers may have the code printed on a physical or digital receipt.  

2. You can also try contacting the retailer where you got your gift card from.  

For the voucher code of the PlayStation cards to work, the product must be activated by the retailer first. Therefore, they may be able to give you voucher code if the one that has been printed is unreadable. 

3. If you can’t find the code on the receipt and the retailer can’t help you with this issue, then you can try contacting Sony directly. 

Before doing so, you need to acquire the following evidence of the PlayStation Store Gift Card and/or PlayStation Plus Wallet Funds purchase: 

• Proof of purchase. 
• Picture showing the front of the card. 
• Picture showing the back of the card. 

Once you are ready, you will need to do the following: 

• Go to the Contact Us page from the official PlayStation website by visiting this link.
• In the “What do you need help with?” page, you need to select the PS Store & Refunds category. 
• You then need to select the Vouchers sub category.  
• In the “Need to contact us?” section, you then need to select the Live Chat option. 
• When chatting with a customer service representative from PlayStation, you will need to describe when and where the PlayStation Store Gift Card and/or PlayStation Plus Wallet Funds were purchased.  
• They should also ask for proof of purchase as well as photos showing the front and back side of the card.  

4. If you can’t read just one or two of the digits in the code, then you can try guessing it. The voucher codes for PlayStation Store Gift Card and/or PlayStation Plus Wallet Funds only use numbers and letters.

By subscribing to PlayStation Plus, you will have full access to a library of PlayStation 4 and PlayStation 5 games. There are two main categories as you can add monthly games through PlayStation Plus as well as games through PlayStation Plus Extra, PlayStation Plus Deluxe and PlayStation Plus Premium services. 

It can be a bit confusing as these categories have different rules when it comes to access and expiration. 

To find out what the differences are between the two types of PlayStation Plus games, you can take a look at this comparison article from Seeking Tech. 

PlayStation Plus monthly games vs. Extra/Deluxe/Premium games comparison chart  

You can take a look at our comparison table for PlayStation Plus monthly games and the PlayStation Plus Extra, Deluxe and Premium games below.

Subscription Tiers 

The PlayStation Plus monthly games are available on all tiers of the subscription service.  

You won’t be able to add Extra/Deluxe/Premium games to your library if you are only subscribed to the Essential Tier as you need to be a member of any of the three higher tiers. The Deluxe and Premium tiers also have exclusive titles, mainly emulated classic not available in the Extra tier. 

When New Games are Added 

New PlayStation Plus monthly games are refreshed monthly on the first Tuesday of the month.  

New Extra/Deluxe/Premium games are also added monthly at the middle of the month, which should either be the second or third Tuesdays.  

When Can Games be Added to Your Library 

For monthly games, you have add them to your library before the first Tuesday of the next month. Otherwise, you will have to pay for it. 

For the Extra/Deluxe/Premium games, you need to add these titles before the expiration date, which is different on a game-by-game basis. 

To see how you can find the expiration dates for PlayStation Plus Extra, Deluxe and Premium games, you can take a look at this tutorial.  

When Can You No Longer Play 

You won’t be able to play the PlayStation Plus monthly games you added to your library if you are no longer subscribed to the service. As long as you remain a member to the Essential, Extra, Deluxe or Premium tier, then you can play these titles if you managed to add them to your game library previously.  

For the Extra/Deluxe/Premium games, you must stay subscribed to the higher tiers. If you added a game from PlayStation Plus Extra, then you must maintain your membership of Extra, Deluxe or Premium. If you added a game from PlayStation Plus Deluxe or PlayStation Plus Premium, then you must maintain your subscriptions to Deluxe or Premium. 

The Extra/Deluxe/Premium games also come with expiration date. Once that date has passed, you will no longer be able to play these titles even if you remain a subscriber to the Extra, Deluxe or Premium tiers.

The PlayStation Store is the official shop for the PlayStation 4, PlayStation 4 Pro, PlayStation 5 and PlayStation 5 Digital Edition consoles. You can check out this guide to see how you can gift a friend or family member PlayStation Store credits and games. 

Can you gift PlayStation Store games? 

Unfortunately, there are currently no way to purchase a game from the PlayStation Store for someone else.  

While Sony previously allowed third-party retailers to sell voucher codes that can be used to redeem for digital games, the company has restricted these types of sales a few years back.  

So, if you want to give someone a game from the PlayStation Store, then you need to get creative. One of the ways you can do so is to give your friend or family member your payment info so that they can buy the game from the PlayStation Store. You can also sign into the PlayStation Network account of your gift recipient and then use your payment method to buy the game.  

If you don’t feel like exchanging sensitive information in order to gift digital games, then you can try gifting the other person PlayStation Store credits instead. 

How to gift PlayStation Store credits 

In order to gift PlayStation Store credits, you need to take the following steps: 

1. Before we start, it is important to note that there are two types of PlayStation Store funds that you can gift as you can choose between the PlayStation Store Gift Cards and PlayStation Plus Wallet Funds. 

Aside from branding, these two are virtually identically as they will add credits to the digital wallet on the PlayStation Store. Afterwards, the friend or family member can then use the credits to purchase games, DLC, subscriptions and other digital products from the same store.  

2. Next, you need to determine whether or not you want to get a physical gift card or digital voucher code.  

A voucher code is more convenient. If you are buying online, then the code will be sent to you right away through email. It also makes it easier for the gift recipient to copy and paste the code to redeem on the official PlayStation Store website.

On the other hand, a physical card makes sense if you want to personally hand over the gift to your friend or family member.  

3. If you decide to gift a voucher code for a PlayStation Store Gift Card or PlayStation Plus Wallet Funds, then you can forward the email you received from the retailer, which should contain the voucher code, to the gift recipient.  

If you got a physical card instead, then you can simply hand the card over. If that is not possible, then you can simply copy the voucher located at the scratch off section at the back of the card and then either text the code or send a photo of the code.

4. Once the gift recipient received the voucher code, they need to redeem it in order to add credits to their PlayStation Store digital wallet or app.

PlayStation Plus will unlock online multiplayer for paid games on the PlayStation 4, PlayStation 4 Pro, PlayStation 5 and PlayStation 5 Digital Edition consoles. If you need to get a full or partial refund for this subscription, then you can take a look at this tutorial from Seeking Tech to see how you can properly do so. 

PlayStation Plus refund requirements 

In order to get a full or partial refund on PlayStation Plus, you need to request one within 14 days of purchasing your subscription. Otherwise, it is likely that PlayStation will reject your request.  

Of course, the refund policy may be different depending on your region. This guide is based on the U.S. region. 

How much can you get refunded from PlayStation Plus? 

The amount you can get refunded back from a PlayStation Plus service depends on how you have been using the service. The following activities should count as usages: 

• Playing multiplayer games that require PlayStation Plus  
• Adding any monthly games offered by the PlayStation Plus Essential tier to your game library  
• Adding any games offered by the PlayStation Plus Extra, Deluxe and Premium tiers to your game library 
• Playing any games through cloud streaming from PlayStation Plus Premium tier 
• Buying a game, DLC or other digital product that have a discount tied to being a PlayStation Plus member 
• Using the cloud storage of PlayStation Plus 

So, if you have been using PlayStation Plus for a few days, then it is likely that you are only getting a partial amount refunded. If you haven’t used the subscription you bought yet, then you may be able to get a full refund.  

Keep in mind that, if you bought PlayStation Plus directly from the PlayStation Store and the subscription service got a discount within 14 days after your purchase, then you should be able to get a refund. The amount should be the difference between the amount you originally paid, the discounted price and how you were using the subscription before it was discounted. 

If you bought PlayStation Plus from a third-party retailer but haven’t redeem the voucher code, then you need to contact the retailer instead of Sony if you want to get a refund for your purchase. 

How to request a refund for PlayStation Plus 

In order to request a refund for PlayStation Plus, you can take the following steps: 

1. To start off, you need to visit the official PlayStation Contact Us webpage.  

2. From there, you need to select PS Store & Refunds. 

3. You then need to select PlayStation Store Refunds. 

4. Afterwards, select the Live Chat option. 

5. The customer support representative should then walk you through the rest of the refund process. 

6. If you managed to get a partial or full refund, then PlayStation will try to credit funds back to your original payment method. If that is not possible, then the company will send the refunded amount to the digital wallet of your PlayStation Network account.

PlayStation Plus is a subscription service. In addition to unlocking online gameplay for the PlayStation 4 and PlayStation 5, this membership will also give you full access to a select library of games. To see how you can gift PS Plus to a family or friend, you can take a look at this tutorial from Seeking Tech. 

PlayStation Plus tiers 

Before we start, it is important to note that there are four different PlayStation Plus tiers. 

PlayStation Plus Essential will give you access to a few games on a monthly basis to go along with online multiplayer. 

PlayStation Plus Extra comes with all the benefits of the Essential tier while also providing access to hundreds of additional PS4 and PS5 games. 

PlayStation Plus Premium includes all the benefits of the Essential and Extra tiers. It also features game trials, access to hundreds of classic games in addition to the ability to play over cloud streaming. 

PlayStation Plus Deluxe is only available in select regions. With this tier, you get all of the benefits of the Essential and Extra tiers. Aside from cloud streaming, you will also get the same benefits as the Premium tier.  

To learn more about these different PlayStation Plus plans that are currently available, you can check out this comparison article. 

Can you gift PlayStation Plus through the PlayStation Store? 

Unfortunately, there is currently no way that you can gift PlayStation Plus to someone directly by using the PlayStation Store. Instead, you need use a third-party retailer for gifting this subscription service.  

How to gift a physical PlayStation Plus card 

One of the ways you can gift someone a PS Plus subscription is by giving them a physical gift card.  

Sony is currently selling PlayStation Store Gift Cards and PlayStation Plus Wallet Funds at major retailers like Best Buy, GameStop, Target and Walmart. These cards should come with the voucher code and redemption instructions located at the back.  

We recommend using this method if you prefer using physical gifts instead of digital ones.  

How to gift a digital PlayStation Plus card 

If you don’t mind doing a digital gift, then you can purchase a voucher code through online retailers such as Amazon as well as the websites for the aforementioned Best Buy, GameStop, Target and Walmart. 

If you decide to use Amazon, for example, you can buy a PlayStation Store Gift Card and PlayStation Plus Wallet Fund voucher code. After the purchase, you should get an email that contains the voucher code with redemption instructions. You can then forward this email to the gift recipient.  

Both PlayStation Store Gift Card and PlayStation Plus Wallet Fund will add funds to the digital wallet of your family’s or friend’s PlayStation Network account. Once the funds have been redeemed, the gift receiver will be able to spend it on PlayStation Plus as well as other digital products (like games, DLC, microtransactions and other subscriptions) on the PlayStation Store.