Diablo IV

How to fix Diablo 4 Astaroth boss fight glitch

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In the As the World Burns mission in Act 2: The Knife Twists Again of Diablo IV, you will need to defeat Astaroth. Once you managed to beat this boss, you may notice that the game will be glitched as you may not get any rewards and/or progress. This soft lock has been reported to appear on the PC, PlayStation 4, PlayStation 4 Pro, PlayStation 5, Xbox One, Xbox One S, Xbox One X, Xbox Series S and Xbox Series X versions of the action role-playing title.

To see how you can potentially fix this progression locking bug, you can take a look at this troubleshooting article in Seeking Tech.

1. If you haven’t done so already, try to log out and then log back into the game. You may have to fight Astaroth again.

During the last phase of the fight, you should try to defeat the boss as close to the western gate as possible. By doing so, the game may be able to register your victory correctly, giving you your rewards and letting you progress to the next area. You may have to try multiple times in order to get this solution to work.

2. You can also try beating Astaroth in the middle of the map to see if you are able to get past the glitch. You can find a video of how to do so below (via the sngy YouTube channel):

3. For a more permanent fix, you have to wait until the development team at Activision Blizzard address this problem. The good news is that they have already acknowledged the problem and are currently working on a solution.

You can read their comments below (via the Support page at Battle.net):

We have received several reports of this issue and can confirm it is not working as intended. Currently, we do not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.

Therefore, you should make sure that you have the latest patch file for Diablo 4 installed on your PC or console.

How to fix Diablo 4 deleted character issues on consoles

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When you log into your Battle.net account in Diablo IV on your PlayStation 4, PlayStation 4 Pro, PlayStation 5, Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X, you may notice that your character has been deleted.

To see how you can potentially fix this issue and get your missing character back, you can check out this troubleshooting article from Seeking Tech.

1. For the first step you should make sure that your Battle.net account is linked to the PSN or Xbox Live user name you are using when playing Diablo IV. You can do so from the Battle.net Connected Account page.

If the Battle.net account is linked to a different PlayStation Network or Xbox Live account, then you can try changing it to see if you are able to recover your missing character.

2. If you created the character when you are logged into an older Battle.net account, then your character will be tied to that account. So, if you are using a new Battle.net account to play this action role-playing game, try to use the old one instead when logging into the game on your console.

3. If you created the character without first signing into a Battle.net account, then the character should be tied to your PlayStation Network or Xbox Live account. If you later connected your PSN or Xbox Live user name to a Battle.net account, then that character may appear to be deleted.

In this scenario, you can try unlinking your console account from Battle.net from the aforementioned Connected Account page in order to see if you can get your character to appear again.

4. Make sure you have the latest patch of this game installed on your gaming system if you haven’t done so already.

5. If you still can’t recover your lost character, then we recommend contacting the support team at Activision Blizzard to get direct help on your Battle.net account. This seems to be a common problem at launch. So, they will hopefully be able to get your character back.

How to on fix Diablo 4 flickering issues on Xbox Series S

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If you are playing Diablo IV on Xbox Series S, you may end up encountering a bug where the lighting and/or shadows will flicker. It should look something like the following video (via Reddit user fond-of-hats):

Screen flickering on Series S
by u/fond-of-hats in diablo4

To see how you can fix this graphical issue, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first potential fix, you can try playing the game with 4K and HDR disabled. In order to do so, you can try taking the followings steps:

  • Open the Settings menu of your Xbox Series.
  • Inside of Settings, you need to select General on the left side.
  • On the right side, you should then go to TV & display options.
  • From the General – TV & display options menu, you need to head over to Video modes.
  • Inside of the Video modes menu, make sure that the Allow 4K and Allow HDR10 settings are disabled.

Keep in mind that the game will look worse due to the lower resolution and lack of HDR if you decide to go with this method.

2. If you don’t want to remove 4K and/or HDR10, then you can try clearing the reserved space for Diablo 4. You can do so by taking the following steps:

  • Press the Xbox button to open the Guide menu. From there, move the cursor over to the Diablo IV icon and then press the Menu button. You can also do the same from the home screen of your Xbox Series S console.
  • In the pop-up window, select Manage game and add-ons.
  • From the Manage – Diablo IV menu, select Saved data.
  • In the Diablo IV- Saved data menu select Reserved Space.
  • Finally, select Clear Reserved Space.

3. The two aforementioned solutions should offer temporary reprieve. However, the flickering may still come back eventually. For a more permanent fix, the development team at Activision Blizzard will have to release a patch.

In this case, you should make sure that you have the latest version of the game downloaded as it may fix the flickering shadows and or lighting in the Xbox Series S version of Diablo 4.

How to fix Diablo 4 Untamed Thicket crashing and freezing issues

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When you try to enter Untamed Thicket for the first time in Diablo IV during Fangs of Corruption quest from Act 2: The Knife Twists Again, the game may end up crashing. This problem seems to be more common on the console versions of this action role-playing as it has been reported by players on the PlayStation 4, PlayStation 4 Pro, PlayStation 5, Xbox One, Xbox One S, Xbox One X, Xbox Series S and Xbox Series X systems.

To see how you can fix this freezing issue, you can take a look at this troubleshooting article from Seeking Tech.

1. When we encountered this glitch, we were able to fix it by completing another quest first by trying to go to Untamed Thicket.

So, if you have a side quest, then you can try to finish it beforehand. If you don’t have another quest available, then you should explore the surrounding areas until you can get one.

2. Disabling the cross play feature before you enter this location may stop the game from bugging out as well.

You can find this setting in the Social tab of the Options menu. If you disable crossplay from the in-game pause menu, then we recommend that you log out of your account and then log back in.

If you turned off this feature before you load your character, then go back into the game and then see if you are able to get through the entrance without any problems.

In both of these cases, you may also want to restart the game if the freezing still occurs. On the Series S or Series X, you need to quit the game from the Xbox Guide menu; otherwise, it will be put in a suspended state instead of rebooting.

Once you managed to get inside Untamed Thicket, make sure you re-enable crossplay if you want to play and trade with other players on other platforms.

To learn more about how you can disable the ability to play and trade with players on other platforms online in Diablo IV, you can take a look at this post.

3. Of course, you should also make sure you have the latest patch installed for Diablo IV as a new title update or hot fix may fix this crash. As we stated above, this is a common glitch affecting many players in the action RPG; therefore, the development team should be working on a solution as one of the top priorities.

What to do if the Diablo 4 action bar is not working

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When playing Diablo IV, you may notice that the action bar or skill bar may randomly stop working. While you may see your controller inputs being registered in the heads-up display user interface, your character may not respond to it.

To see how you can fix this specific control issue, you can take a look at this troubleshooting article from Seeking Tech.

1. The most common way to make the action bar work normally again is to try having a conversation with a non-playable character in the game that will give you multiple dialogue options.

Once you have finished your talk, the glitch should be fixed as you should be able to use your skills again.

2. If talking to the NPCs in the game does not work, then you can try logging out and then logging back into the game.

3. You can also try closing the software and then re-opening it.

If you are playing Diablo 4 on the Xbox Series S or Xbox Series X, then you should make sure that you remove it from the Quick Resume queue. Otherwise, the game will end up getting suspending instead of being closed.

In order to do so, open the Xbox Guide menu by pressing the Xbox button on your controller. Once you get there, move the cursor over to the Diablo IV icon and then press the Menu button. Finally, select the Quit option.

4. Restarting your PC or console may help as well since the control issues may be related to the operating system.

5. Make sure you have the latest patch downloaded and installed for Diablo IV. The action bar problems seem to be a pretty common bug that may likely get fixed in a future title update.

6. If you still can’t use your skills, then you can try using a different controller to see if your character will respond to your commands.

Recommended DualSense Edge settings for Diablo 4

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You can use the DualSense Edge to optimize your performance in Diablo 4. To find out how you are able to do so, you can take a look at this guide from Seeking Tech.

Custom Button Assignments

Diablo 4 features the following default layout when you are playing the action role-playing game with a DualSense Edge:

  • X: Interact or Use Basic Skill Set
  • Circle: Evade or Dismount when Mounted
  • Square: Use Core Skill Slot or Use Mount Combat Dismount when Mounted
  • Triangle: Use Skill Slot #1
  • L1: Use Potion
  • L2: Use Skill Slot #3
  • L3: Show Item Labels
  • R1: Use Skill Slot #2
  • R2: Use Skill Slot #4 or Spur Mount when Mounted
  • R3: Lock On Target
  • Up Directional Button: Open Action Wheel
  • Down Directional Button: Use Town Portal
  • Left Directional Button: Respond to Social Request
  • Right Directional Button: Use Mount
  • Touchpad: Map Screen
  • Options Button: Character Panel

Since we don’t like to press down on the left analog or right analog stick to use the L3 or R3 functions, we ended up assigning the back buttons of the DualSense Edge to L3 and R3 by using the Customize Button Assignments menu of the controller.

As a result, you can press the left back paddle to show item labels as well as the right back paddle to lock on to a target.

We also liked having our skill actions all in one place. So, we used the Controls section of the Options menu in Diablo IV to change L1 to use Skill Slot #1 and Triangle to use Potion.

Of course, you can change the button layouts in the game to your own liking.

Trigger Stops

When it comes to the L2 and R2 buttons, we recommend flicking the sliders located on the back of the DualSense Edge all the way down. By doing so, you will only need to press down on these shoulder buttons at a small distance in order to pull off the Skill Slot #3 and Skill Slot #4 actions much quicker.

To further adjust the sensitivity of these triggers, you can use the Trigger Deadzone menu of the premium controller.

Stick Sensitivity and Deadzones

If you feel that moving your character around in Diablo 4 does not feel as responsive as you would like, then you can use Stick Sensitivity/Deadzone menu of the DualSense Edge to adjust both the left and right analog sticks.

Analog Caps and Back Buttons Attachments

As for which analog caps and back button attachments you should use for Diablo IV, we recommend going with whatever combinations that make you feel the most comfortable.

For instance, you can use the larger back paddles if you have smaller hands or the smaller paddles if your hands are bigger.

Wired vs. Wireless

Finally, we recommend playing Diablo IV with your DualSense Edge connected to the system via an USB cable as this should lead to reduced input lag when compared to using wireless communication.

On the PlayStation 5 console, you should make sure that the Use USB Cable setting is enabled by going to the system’s Settings menu and then selecting Accessories > Controller (General) > Communication Method.

How to play Diablo 4 without PlayStation Plus or Xbox Live Gold

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For the uninformed, it has been discovered that you are able to play Diablo IV with a PlayStation Plus or Xbox Live Gold subscription after some initial confusion. To find out how to do so, you can take a look at this guide from Seeking Tech.

What can you do in Diablo 4 without PlayStation Plus or Xbox Live Gold?

If you decide not to subscribe to PlayStation Plus or Xbox Live Gold, you can still play through the entirety of the game by yourself as a single player or with two player via local couch co-op. You will also be able to see other players in the game.

Since Diablo 4 is an online only game, you still have to stayed logged into the game’s online server in order to keep playing. If you go offline, then you won’t be able to play at all until you are signed in again.

What can’t you do in Diablo IV without PS+ or Xbox Live Gold?

Without a PlayStation Plus or Xbox Live Gold subscription, you won’t be able to join or create clans, form parties, online co-op, partake in player versus player battles, trade with another player as well as do other multiplayer activities.

If you want to participate in online activities, then you will need to subscribe to PlayStation Plus Essential, PlayStation Plus Extra, PlayStation Plus Deluxe or PlayStation Plus Premium on the PlayStation 4, PlayStation 4 Pro, PlayStation 5 or PlayStation 5 Digital Edition console.

If you have the Xbox version, then you have to subscribe to Xbox Live Gold or Xbox Live Game Pass Ultimate on the Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X.

How to play Diablo 4 without PlayStation Plus or Xbox Live Gold

In order to play Diablo IV without a PlayStation Plus or Xbox Live Gold subscription, boot up the game and then try to sign in.

You may see a message asking you to subscribe to PS Plus or Xbox Live Gold. Here, you need to select cancel to avoid buying a sub.

Afterwards, you may get another notification that shows the limitations of playing this game without Plus or Gold. You should then be able to continue to sign into your Battle.net account and load your save file without any issues.

Along with the PlayStation and Xbox consoles, Diablo 4 was also released for the PC platform. You do not need a subscription of any kind to gain access to the multiplayer features if you have the computer version of this action role-playing game.

How to fix Diablo 4 ‘can’t use this content’ error on PS5

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When playing Diablo 4 on your PlayStation 5 or PlayStation 5 Digital Edition console, you may end up seeing the following error message:

“Can’t use this content. Can’t connect to the server to verify your license. Wait for a while, and then try again.”

To see how you can fix this specific licensing problem, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first step, you should make sure that your Blizzard.net account is linked to the PlayStation Network account you used to purchase the game.

You can find out connected accounts on the Battle.net Connected Account page.

It is important to note that you aren’t able to game share Diablo 4 during the Early Access period, which ends on June 6, 2023. After that date, you should be able to game share Diablo 4 with another account on a different PlayStation 4, PlayStation 4 Pro, PlayStation 5 or PlayStation 5 Digital Edition console.

2. If you are sure that you are using the correct PlayStation Network and Blizzard.net account, then you check if you have Console Sharing enabled. You can do so by taking the following steps:

  • Press and hold the PS button on the DualSense to bring up the home screen of the PS5.
  • From there, select the gear icon that can be found on the top right side of the screen.
  • Inside the Settings menu, you first need to select Users and Accounts.
  • On the left side of the Users and Accounts. Menu, select Other.
  • You then need to select Console Sharing and Offline Play on the right side of the same screen.
  • If the Console Sharing and Offline Play screen shows that this feature is currently disabled, then you can try enabling it.

3. You can also try restoring your game licenses. In order to do so, go back to the Settings menu of your PS5. From there, select Users and Accounts > Other > Restore Licenses > Restore.

4. There is a possibility that you the Diablo 4 authentication servers are currently down or suffering from other issues. This can be common when there are a lot of players trying to log into the game.

To see if there are currently any problems with the servers, we recommend that you follow the Blizzard Entertainment North America Customer Support Twitter page.

If the “‘can’t use this content” issue is related to the authentication system, then you won’t be able to play Diablo IV until the servers get fixed by the development team.

What to do if you are stuck in the Diablo 4 ‘queued for game’ screen

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When trying to log into your Battle.net account for Diablo 4, you may notice that it will stay stuck at the “Queued for game – Start game pending …” screen. To see how you can get potentially get past this menu and then load into your save file, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first step, you can try selecting the Cancel option and then try to log in again.

2. If you the game still freezes up at the “Queued for game – Start game pending …” screen, then you can try restarting your game.

If you are playing Diablo 4 on your Xbox Series X or Xbox Series S, then you should make sure you remove it from the Quick Resume queue. Otherwise, you won’t be able to restart. In order to do so, press the Xbox logo button on the controller and then move the cursor over to the Diablo 4 icon. From there, press the Menu button on the controller and then select Quit.

3. You can also power cycle your home network devices.

In order to do so, turn off your game console. Afterwards, turn off or unplug your modem, router and other networking devices. After waiting for a few minutes, turn your modem, router and other networking devices back on again.

Once your home internet has gone back online, turn on your game console, open Diablo 4 and then try to sign into your account.

4. If you haven’t done so already, make sure you have the latest patch installed for the game as the new update may fix the “Queued for game” infinite loading error.

5. There is also a possibility that there are currently some issues with the online servers of the game. Keep in mind that the latest title from the Diablo series requires an online connection even if you are playing it by yourself.

To see if there is a problem with the servers, we recommend that you follow the official Blizzard Entertainment North America Customer Support Twitter page.

If the servers are down and/or undergoing maintenance, then you have to wait until the development team fixes them before trying to sign into your account in Diablo 4.

What to do if you can’t download Diablo 4 Deluxe or Ultimate Edition on Xbox

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After making your purchase, you may not be able to download Diablo IV Deluxe Edition or Diablo IV Ultimate Edition on your Xbox One, Xbox One S, Xbox One S, Xbox Series S or Xbox Series X. Instead, you may get an error code saying that they are having trouble getting your stuff and that you should try again later.

You can check out this guide at Seeking Tech to see how you can get this game downloaded and installed.

Before we start, it is important to note that base download of Diablo 4 is the same regardless if you are getting the Standard, Deluxe or Ultimate Edition. The Deluxe Edition content or Ultimate Edition content should be unlocked once you are signed into your Battle.net account. Therefore, you shouldn’t be alarmed if Diablo IV isn’t labeled as the Deluxe or Ultimate Edition.

1. For the first potential solution, we recommend checking your game library. In order to do so, you can try taking the following steps:

  • Press the Xbox logo button on the controller.
  • In the quick menu, select “My games & apps.”
  • Afterwards, select “See all.”
  • In the Games section, check to see if Diablo 4 is already installed on your Xbox console.
  • If it is, move the cursor over to the game’s icon and then press the Menu button on your controller.
  • Next, you need to select “Manage game and add-ons.”
  • From the “Manage – Diablo IV” screen, select Updates.
  • If there is an update available, make sure you download and install the update.

2. If Diablo 4 isn’t already installed on your Xbox, then you can try going back to its product page of the game on the Microsoft Store App.

If you don’t see the option to download the game near the top, then we suggest that you scroll down until you get to the “In this bundle” row. From there, select Diablo IV.

Hopefully, you should be able to download the game from the next screen.

3. You can also go back to the aforementioned “My games & apps” screen and then select the “Full library” option. From the “Full library” switch over to the “Owned games” tab. Afterwards, see if you are able to find and download Diablo 4 from there.

4. Furthermore, you can try downloading the game from the Xbox App or Xbox Store website. You will need to sign into the same Xbox Live account you used to purchase the Deluxe or Ultimate Edition of Diablo IV.