Diablo IV

How to find missing Diablo 4 Deluxe or Ultimate Edition content

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If you downloaded the Deluxe or Ultimate Edition of Diablo 4, you may have a hard time finding the extra content included with the more expensive version of this action role-playing game. To see how you can locate these DLC bonuses, you can take a look at this guide from Seeking Tech.

1. Before we begin, it is very important to note that the Deluxe and Ultimate Edition contents do not require a separate download. Instead, these are unlocked once you are signed into your Battle.net account in the game.

Therefore, you will end up download the standard version of Diablo IV as there isn’t a separate download for the more expensive releases.

2. It is also very important to note that you can’t share this bonus content with a different Battle.net account. Instead, these extras are tied to the account that was used to make the purchase.

3. Depending on where you are in the main campaign, you may not be able to access the in-game bonuses. For the uninformed, you will get the following extras based on the version you purchased:

Diablo IV Standard Edition:

  • Light Bearer Mount

Diablo IV Deluxe Edition:

  • Light Bearer Mount
  • Temptation Mount
  • Hellborn Carapace Mount Armor
  • Seasonal Battle Pass Unlock

Diablo IV Ultimate Edition:

  • Light Bearer Mount
  • Temptation Mount
  • Hellborn Carapace Mount Armor
  • Accelerated Seasonal Battle Pass Unlock
  • Wings of the Creator Emote

The Wings of the Creator Emote won’t be unlocked until you complete the prologue in Diablo 4. Afterwards, you should be able to find it in the action wheel, which you can access by pressing the up directional pad button if you are playing with a controller or by pressing the E eye if you are playing with a keyboard and mouse.

The Light Bearer Mount, Temptation Mount and Hellborn Carapace Mount Armor can only be unlocked after you gain the ability to ride a horse in the campaign. In order to do so, you have to get to the Act 4 in the story. Once you earn your first horse, go to a stable to find the Light Bearer Mount, Temptation Mount and/or Hellborn Carapace Mount Armor bonuses.

For the Season Pass Unlocks, you have to wait until Diablo 4 gets its first season of content before you can use these bonuses.

4. If your Deluxe or Ultimate Edition content is still missing after trying all of the aforementioned steps, then we suggest that you contact the Activision Blizzard Support team to take a look at your account and to get direct support.

How to fix Diablo 4 ‘none of your characters are eligible’ co-op error

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When playing Diablo 4 with another player through the local couch co-op feature, you may end up seeing an error saying that none of your characters are eligible. This warning may show up even if you are able to play with another player locally previously without any problems.

To see how you can potentially fix this issue with the cooperative mode in this action role-playing game, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first step, you should make sure that both the first and second player have finished the prologue. If the second player only joined the game after the first player has completed the prologue, then you will need to do the following:

  • The first player needs to create a new character.
  • The second player should then join in with their existing character right away.
  • The first and second player should go on to start and then finish to prologue.
  • Restart Diablo 4.
  • This time, the first player should select their original character.
  • The second player should then join in and select their existing character.
  • Hopefully, you should no longer see any ineligibility errors once both players have cleared the prologue.

2. If you bought the Diablo IV Deluxe Edition or Diablo IV Ultimate Edition, then there are currently some issues with the licensing authorization system during the Early Access period that may be causing the co-op issues.

This is probably due to Activision Blizzard not allowing you to game share a copy of your game to another player during Early Access.

In this case, we recommend that you wait until June 6, 2023, which should be when the licensing restrictions should end and game sharing should start working as intended. Hopefully, the “none of your characters are eligible” issue in local co-op should be resolved on its own by that date as well.

3. You can also wait until the next hot fix or patch is deployed for Diablo 4. The update can either be done on the sever side or through a title update to the game’s files. Therefore, you should make sure that you have the latest version of this game installed on your gaming system.

Diablo IV can be played on PC, PlayStation 4, PlayStation 4 Pro, PlayStation 5, PlayStation 5 Digital Edition, Xbox One, Xbox One S, Xbox One X, Xbox Series S and Xbox Series X.

4. If you are still getting the “none of your characters are eligible” warning, then we suggest that you contact the Blizzard support team to get direct support.

How to fix Diablo 4 rubber banding, stuttering and lag issues on PS5

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When playing Diablo IV, you may notice that there are some networking connection issues such as rubber banding, stuttering in addition to some general lag. To see how you can potentially fix these problems with this action role-playing game, you can check out this troubleshooting article from Seeking Tech.

1. If you haven’t done so already, make sure you are connecting your PlayStation 5 or PlayStation 5 Digital Edition over a wired Ethernet cable. By doing so, you should get a faster and more stable connection that should lead to less problems when playing Diablo 4.

2. If you are limited to only a Wi-Fi connection, then you can try moving your PS5 closer to the Wi-Fi access point. You should also remove any physical objects that may be blocking the direct line of sight between the two.

Other wireless devices in the same vicinity may interfere with your console’s internet connection. Therefore, you can try turning off the other wireless electronics to see if the issues in the game go away.

3. Furthermore, avoid using your internet connection to stream or download at the same time when playing Diablo 4 as these activities may cause the rubberbanding, stutters and/or latency.

In these cases, try to pause or cancel the other internet connections as these could be taking up too much of your bandwidth.

4. If your internet appears to be fine enough to be playing the action RPG without any problems, then you can try restarting your game. By doing so, you will log out of the server and the log back in again. Hopefully, the new server connection should end up being more stable.

To restart your game on PS5, open the home screen by pressing and holding the PS button on the DualSense. From there, move the cursor over to the Diablo IV icon and then press the Options button on the controller. Next, select the Close Game option from the small pop-up window.

Finally, open the game again and then connect to the game server to see if you can get a smoother experience.

5. If you are playing online with others in co-op, then the internet connections of the other players may be causing the problems.

In this case, you can try telling your co-operative friends to follow the aforementioned steps in this guide to see if they can get a better internet connection in Diablo 4.

6. If you are still running into the rubber banding, jittering and/or lag errors, then there is not much else you can do but to wait until development team at Blizzard either fixes their servers or releases a patch for the game.

To manually download a patch for the action RPG on your PlayStation 5, go back to the home screen of your console. Once you get there, move the cursor over to the Diablo IV icon and then press the Options button. Finally, you need to select Check for Update from the small pop-up menu.

How to find missing Diablo IV microtransaction unlocks

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In Diablo 4, you can purchase the following microtransactions:

  • Crypt Hunter Pack
  • 200 Platinum Pack
  • 500 Platinum Pack
  • 1000 Platinum Pack
  • 2800 Platinum: 2500 + 300 Platinum Bonus Pack
  • 5700 Platinum: 5000 + 700 Platinum Bonus Pack
  • 11500 Platinum: 10000 + 1500 Platinum Bonus Pack

If these DLC packs aren’t showing up in your Blizzard.net account after you made your purchase, then you can take a look at this troubleshooting article from Seeking Tech to see how you can properly get the content you paid for.

Based on our experience, the microtransactions won’t be unlocked if you bought the DLC with the game still opened or suspended. In this case, you will have to close Diablo IV and then open it again. Once you are able to log into your account, you should be able to find your downloadable content.

On the PlayStation 5, you can restart by pressing and holding the PS button to go to the home screen. From there, move the cursor over to the Diablo IV icon and then press the Options button. Afterwards, select the Close Game option. Once the game has closed, open it again. Alternatively, you can also simply restart your console.

On the Xbox Series X and Xbox Series S, you need to press the Xbox logo button to open the quick menu. From there, move the cursor to the Diablo IV icon and then press the Menu button. Finally, select Quit. A simple console restart will not work for the Xbox Series consoles as the game will be put in the Quick Resume queue. Instead, you have to manually quit the game before you can open it again.

When it comes to the Diablo 4 Crypt Hunter Pack, it is important to note that you won’t be able to access the Liath Icehowl mount until you unlock the ability to ride mounts in the campaign.

Furthermore, you won’t be able to share your DLC with other players. Instead, these unlocks will only appear on the Blizzard.net account used to make the purchase. The other player will have to make their own purchases if they want the same extra content in the action RPG.

If your microtransaction unlocks are still missing from your account, then we recommend that you contact the Blizzard Support team. Make sure you have a copy of your receipt ready just in case they need proof of purchase.

To find out more about these Diablo IV DLC packs, you can take a look at this article.

What microtransactions can you get for Diablo IV?

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At launch Diablo IV features multiple microtransactions if you want to make your journey a lot easier as well as progress through the battle pass a lot faster. You can check out this Seeking Tech guide to see what these DLC packs for this action role-playing game contain.

What is the Diablo 4 Crypt Hunter Pack?

The Crypt Hunter Pack comes with the following in-game items:

  • Liath Icehowl mount
  • Beginning’s End dagger skin cosmetic
  • Protean Axe weapon skin cosmetic
  • 800 Platinum

The Liath Icehowl is a mottled horse that carries trinkets from heroes of the past. Keep in mind that you won’t be able to use this mount until you unlock the ability to ride animals in the campaign.

The Beginning’s End dagger skin is crafted from timber from a baby crib bedpost.

The Protean Axe weapon skin is designed to kill as well as dispose the remains of enemies.

Platinum is the virtual currency in Diablo IV. You will get 800 of these from this downloadable content pack. You can find out more about this later in this article.

In the U.S. region, the Crypt Hunter Pack has a price tag of $6.99. This DLC can’t be shared with other users as you can only use the content on the original account used to make the purchase.

Since your save progression is saved on the server, you should be able to carry this DLC over to another platform thanks to cross-save and cross-progression.

What are the Diablo 4 Platinum DLC Packs?

Diablo IV also comes with multiple Platinum Packs. You can use these in-game virtual currency to do the following:

  • Buy cosmetic items from the shop
  • Unlock the Premium Battle Pass
  • Skip Batter Pass tiers

The following Platinum downloadable content are available:

Diablo IV – 200 Platinum

This DLC comes with 200 Platinum. It is the cheapest option available as it costs $1.99 in USD.

Diablo IV – 500 Platinum

The next cheapest microtransaction in Diablo 4 is the 500 Platinum, which costs $4.99.

Diablo IV – 1000 Platinum

The next tier up is the 1000 Platinum pack, which is priced at $9.99.

Diablo IV – 2800 Platinum: 2500 + 300 Platinum Bonus

If you don’t mind spending more, then you will start saving some cash starting with the 2800 Platinum downloadable content pack. For $24.99, you will get 2500 Platinum to go along with 300 Platinum as a bonus (which is worth around $2.99).

Diablo IV – 5700 Platinum: 5000 + 700 Platinum Bonus

With the 5700 Platinum DLC, you will have to pay $49.99. With that said, you do save a little bit on cash (approximately $6.99) thanks to the additional 700 Platinum as an added bonus.

Diablo IV – 11500 Platinum: 10000 + 1500 Platinum Bonus

The most expensive Diablo 4 microtransaction pack is the 11500 Platinum. While costing $99.99, you will also get 1500 Platinum (worth around $14.99) as an additional bonus.

So, if you don’t mind spending that huge amount, you will actually end up saving some money as opposed to getting to 11500 Platinum by making smaller purchases.

The Platinum Packs are tied to your Blizzard.net account. Therefore, you should be able to carry your Platinum currency across to other platforms thanks to the game’s support for cross-save and cross-progression.

With that said, you won’t be able to share the microtransaction purchases with other players.

How fix Diablo 4 Deluxe and Ultimate Edition game sharing issues

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If you want to game share the Deluxe or Ultimate Editions of Diablo IV, then you may run into issues when the other player tries log into the game with a different account. To see how you can potentially fix this sharing issue, you can take a look at troubleshooting article from Seeking Tech.

Can you game share Diablo IV during early access?

Unfortunately, a community manager at Activision Blizzard has confirmed that you won’t be able to game share Diablo 4 during its early access period. That benefit is tied to the PlayStation Network account that you used to purchase the game.

For the uninformed, the early access period should last from June 2nd through June 6th. After that, you should be able to share your digital copy with another player without any issue.

If you don’t want to wait that long, then you can have the other player play with you via local couch co-op. They should be able to create their own Battle.net account or use an existing one.

Once the early access period ends, the other player can then play on their own console via game share. Since the save data is hosted over the cloud, they will be able to transfer their progress from the local co-op sessions to their own game.

If you are playing on a PlayStation 4, PlayStation 4 Pro or PlayStation 5, then you can use a feature called Share Play in order to play Diablo 4 during early access with another player over the internet. While this feature has a 60 minutes time limit per session, you can start a new session immediately after the current one ends. So, if you can’t play locally with the other player, then this is the next best option if you have the PS4 or PS5 version.

You can find the full statement from the Activision Blizzard community manager below (via the U.S. Blizzard forums):

Users who purchase a Deluxe/Ultimate Edition on an account should use that same account to host couch co-op sessions during the Early Access period. This ensures the guest player can join and participate in co-op.

Can you share the Diablo IV Deluxe or Ultimate Edition bonus content?

Unfortunately, we can confirm that you won’t be able to share the bonus DLC content that came with the Deluxe and Ultimate Editions of Diablo 4.

These extras are tied to your Battle.net account. As a result, it can’t be transferred to a different Battle.net account.

How to fix Diablo IV ‘device sent too many requests to the server’ error on PS5

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When you are trying to connect to the online servers of Diablo IV, you may end up getting the WS-117306-8 error code with the following description:

  • “Device sent too many requests to the server. Please try again later”

To see how you can potentially fix this internet connection issue, you can take a look at this troubleshooting article from Seeking Tech.

1. For the first potential solution, you can try restarting the game by doing the following:

  • Press and hold the PS button on the DualSense to open the home menu of your PlayStation 5 or PlayStation 5 Digital Edition system.
  • In the home menu, move the cursor to the Diablo IV game icon and then press the Options button on the controller.
  • Finally, select the Close Game option from the pop-up window.
  • Once the game has closed, select its icon on the home menu to open it again.

2. If resetting the game did not fix the “device sent too many requests to the server” error, then you can try restarting your PS5.

To do so, press the PS button to open the Control Center quick menu. From there, scroll down and then then to the right, where you can select the Power option. Finally, select Restart PS5 from the pop-up window.

After your console has rebooted, try to log into the Diablo 4 servers again to see if you are able to do so with any issues.

3. You may want to consider power cycling your PlayStation 5 or PlayStation 5 Digital Edition system.

To do so, make sure that it is turned completely off before unplugging its power cord from the power outlet. Afterwards, wait for at least 20 minutes before lugging the power cord back and then turning your system back on again.

You can then try to sign into your account in Diablo 4.

4. It is also very likely that the game servers are either down or undergoing maintenance. Since Diablo IV is an online only game, you won’t be able to play it you can’t log in.

In this case, there isn’t anything you can do aside to wait until the online servers become fully operational again.

How to fix Diablo IV ‘unable to find valid license’ issues on PS5

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When trying to log into the PlayStation 5 version of Diablo IV, you may get the following error code:

“Unable to find valid license for Diablo IV. Code: 315306)”

To see how you can fix this licensing issue, you can take a look at this troubleshooting article from Seeking Tech.

1. According to a post from a customer support representative at Blizzard, the development is currently looking into this problem. For now, they suggest that you try to log in again after every 15 minutes to see if you are able to do so without getting the 315306 error code.

You can read the full statement from the representative below (via the Blizzard US forums):

Devs are looking into this as the issue’s more widespread than anticipated. If I hear anything else back from them I’ll let you know, but for now just keep trying every 15 minutes or so and it should self-resolve with no further effort on your end.

2. If you still aren’t able to log in, then you can try a workaround. A Reddit user going by the name of –Mez- was able to make the “Unable to find valid license for Diablo IV” warning go away by downloading one of the monthly games from the PlayStation Plus service.

Keep in mind that Diablo IV is an online-only game. Therefore, you need to subscribe to PlayStation Plus Essential, PlayStation Plus Extra, PlayStation Plus Deluxe or PlayStation Plus Premium to play with other players online.

To download a PS Plus monthly game, go back to the home screen menu, which you can do by pressing and holding the PS button. From the home screen, open the PlayStation Plus App.

Inside of the application, select Monthly Games from the Explore section in the Latest tab. Afterwards, select a game you want to download and then download it from the product page.

Once the download for the PlayStation Plus Monthly Game has started, try to log into your account again in Diablo 4. If that doesn’t work, wait for the download to complete before you try signing in again. You can also try downloading any digital games you previously purchased or any free to play titles.

3. If you are still getting the 315306 error, then you can try restoring your game license by taking the following steps:

  • Go back to the home menu of your PlayStation 5 or PlayStation 5 Digital Edition and then select Settings.
  • Next, you need to select Users and Accounts > Other > Restore Licenses.
  • Finally, select Restore from the Restore Licenses screen.

Once the restoration has been completed, try to sign into your account in the action RPG again.

4. If none of the aforementioned potential solutions have worked so far, then you can’t do much else but to wait for the development team resolve the licensing issues on their end.

Xbox Elite Wireless Controller Series 2 settings for Diablo IV

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To improve your performance when playing Diablo IV on your Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X, you can try playing the game with the Xbox Elite Wireless Controller Series 2.

You can check out this Seeking Tech guide to see what are the best settings for the gamepad you can use when it comes to playing this action role-playing game.

P1, P2, P3 and P4 Button Assignments

You can find the default Xbox button layout for Diablo 4 below:

  • A: Interact or Use Basic Skill Set
  • B: Evade or Dismount when Mounted
  • X: Use Core Skill Slot or Use Mount Combat Dismount when Mounted
  • Y: Use Skill Slot #1
  • LB: Use Potion
  • LT: Use Skill Slot #3
  • RB: Use Skill Slot #2
  • RT: Use Skill Slot #4 or Spur Mount when Mounted
  • Press Down on Left Analog: Show Item Labels
  • Press Down on Right Analog: Lock On Target
  • Up Directional Button: Open Action Wheel
  • Down Directional Button: Use Town Portal
  • Left Directional Button: Respond to Social Request
  • Right Directional Button: Use Mount
  • View Button: Map Screen
  • Menu Button: Character Panel

You can reassign any of the above buttons to the P1, P2, P3 and P4 paddles located on the back of the Xbox Elite Wireless Controller Series 2.

What we ended by doing was assign the back buttons to the four skill slots. By doing so, you only have to use the LB button to use a healing potion and you don’t have to worry about reaching for the other shoulder buttons when using a skill.

Of course, you can also experiment with reassigning any of the buttons to the back paddles in order to make controlling your character is the action RPG feel as natural as possible.

In addition to using the Mapping menu of the Elite Wireless Controller Series 2 to assign the back buttons, you can also use the in-game Controls menu in Diablo 4 to change the layout for the other buttons on the gamepad.

Trigger Locks

If you decide to keep using the LT and RT buttons frequently, then we recommend pulling the trigger lock sliders located on the back of the controller all the way down.

By doing so, your LT and RT inputs should be recognized by the game a lot sooner. You will also be able to further adjust the dead zones of the triggers by using the Triggers menu of the Xbox Elite Wireless Controller Series 2.

Stick Deadzones

If you feel that your character isn’t as responsive as you would like when it comes to moving the left analog stick, then you can adjust the inner and outer dead zones by using the in-game Controls menu while playing Diablo IV.

To further fine tune the dead zone of the left analog, you can also use the Left Stick menu of the Xbox Elite Wireless Controller Series 2.

How to fix Diablo IV 315405 and 300010 error codes

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When trying to log into the Diablo IV servers, you may end up seeing the following error messages:

  • “There was a problem logging in. (Code 315405)”
  • “The operation was canceled. (Code 300010)”

To see how you can fix these sign-in problems for this action role-playing game, you can check out this troubleshooting article here at Seeking Tech.

1. We encountered these error codes when trying to link our PlayStation Network account with our Battle.net account while logging into the game on our PlayStation 5.

If you are trying to link your PSN account from your PS5 or PS5 Digital Edition system, then we recommend that you try doing it from the web browser instead.

In order to do so, you need to visit the Connected Accounts page from Battle.net. Once you are logged into your Battle.net account, select the Connect option next to PlayStation Network.

If you have a different PlayStation Network account already connected to Battle.net, then you need to disconnect your currently linked account before you can add your new PSN username.

2. If you still can’t log into Diablo 4 after linking your account, then you should make sure that you have the latest patch downloaded and installed.

3. If you are playing on consoles, then you should check to see if the PlayStation Network or Xbox Live servers are fully operational.

For the PlayStation 4, PlayStation 4 Pro and PlayStation 5 PSN servers, you can visit this link.

If you are playing the game on an Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X, then you can check out this page.

4. There is also a possibility that the Diablo IV servers are experiencing issues with login authentication.

If there are server downtime, maintenance and other problems, then you will most likely find the announcement from the official Diablo Twitter account.

You can’t do anything but patiently wait until things get fixed if there are issues with the PlayStation Network, Xbox Live and/or game servers.