Kevin Chen

How to fix INZONE H7 and INZONE H9 low volume issues when using Bluetooth

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You are able to connect the INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset to Bluetooth devices.

When doing so, you may experience low volume. The headphones may not even output any sound at all. You can take a look at this troubleshooting article to see how you can fix this low or muted audio issue with these Sony headsets.

1. To start off, make sure that your INZONE H7or INZONE H9 is turned on. To power it on, press and hold the power button for at least 2 seconds.

If you can’t seem to power on your wireless gaming headset, then you can take a look at this guide to see how you can potentially fix this problem.

2. You should also make sure that the Bluetooth device is also turned on. If the device is set to rest mode, sleep mode, hibernation mode or any other low-power state mode, then you might need to wake it up in order to establish a connection.

3. In order to use the Bluetooth connection, the other device needs to have the same pairing information as your wireless gaming headset.

If you are having a difficult time trying to pair your INZONE H7 or INZONE H9 to a Bluetooth device, then you should check out this troubleshooting post.

4. Try to turn up the volume by using the volume dial located on the left ear cup of your wireless gaming headset.

5. Furthermore, you can also try increasing the volume on the connected device.

6. If you are playing game or using an app, then you can check the in-game or in-app menus to see if there is a setting where you can adjust the volume.

7. On the connected device, you can also look for the setting where you can change the sound output source to the headset.

8. If you are listening to music, make sure that you are using the ASDP Bluetooth profile for the wireless connection.

You may need to look in the Bluetooth menu of the connected device to change the profile.

9. You can also try disconnecting the INZONE H7 or INZONE H9 to the Bluetooth device and then try to connect them again to see if doing so will make the sound output louder.

10. Restarting the Bluetooth device may also be helpful as it will refresh the Bluetooth connection and close any potentially conflicting apps or processes that are currently running.

11. You may also want to consider deleting or forgetting the INZONE H7 or INZONE H9 pairing information from the Bluetooth menu of the connected device. Afterwards, try to pair the headset to the same device again.

12. Resetting your headset could also solve the low volume or muted audio problems. If a regular reset does not work, then you can try restoring it to the factory default settings.

To learn about how you can reset and factory reset the INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset, you can follow the steps from this tutorial.

How to download beta and preview firmware updates on the Steam Deck

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With Steam Deck, a new firmware release may add new features in addition to improving performance and stability. There are three types of updates you can download: Stable, Beta and Preview.

To see how you can download and install the beta and preview firmware files, you can take a look at this tutorial from Seeking Tech.

How to download the beta firmware on the Steam Deck

In order to download the latest beta firmware for your Steam Deck, you need to take the following steps:

1. Make sure you power on your portable console if you haven’t done so already.

2. Next, you need to press the Steam button so that you can open the Steam menu.

3. You should then select Settings from the Steam menu.

4. Now that you are in Settings, you need to select System.

5. In the System menu, scroll down and then select the drop-down menu next to OS Update Channel.

6. You then need to select Beta.

7. If there is a new firmware available after you switch the OS Update Channel to Beta, then you need to tap the apply option next to Software Updates. Afterwards, select the Restart option for the new beta firmware to be applied.

8. We also suggest that you go back to the System menu. This time, you should select the drop-down menu next to the Steam Update Channel.

9. From the drop-down menu, select Steam Deck Beta.

10. In the pop-up notification, select Restart Now.

11. The portable console will now restart. During this process, it will install the beta version of the Steam Update Channel.

How to download the preview firmware on the Steam Deck

In order to download the preview firmware for your Steam Deck, you need to do the following:

1. To start off, make sure you install the beta version of the Steam Update Channel. If you haven’t done so, then you need to do the following:

  • Open the Steam menu and the select Settings.
  • From the Settings menu, select System and then the drop-down menu next to Steam Update Channel.
  • In the drop-down menu, select Beta.
  • Select Restart Now in the pop-up message.

The console will then restart and install the beta version of the update channel.

2. After setting the Steam Update Channel to beta, go back to the System menu.

3. In the System menu, you need to select the drop-down menu next to the Steam Update Channel again.

4. In the drop-down menu, you then need to select Preview.

5. You will then be asked to restart your device for the changes to apply. Select Restart Now.

6. Once the Steam Deck has rebooted, go back to the System menu and then select Check for Updates.

7. If there is a new firmware available, select Apply to start the downloading and installation process.

8. Once the update has been completed, select Restart from the System menu to reset the console in order to apply the changes.

How to fix INZONE H9 noise cancellation issues

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The Sony INZONE H9 Wireless Gaming Headset offers noise cancellation. If you can’t get this feature to work correctly, then you can take a look at this troubleshooting article from Seeking Tech to see how you can potentially get a better performance.

1. To start off, make sure you aren’t covering the left and right earcups of the INZONE H9 with stickers, clothing and other materials.

For the uninformed, the noise canceling microphones are located on these ear cups. If your end up blocking them, then the headset won’t be as effective at blocking out the unwanted external noises.

2. You should also make sure that you properly turn on the noise cancellation functionality on your Sony INZONE H9 Wireless Gaming Headset.

In order to do so, you need to take the following steps:

  • Turn on your INZONE H9 if you haven’t done so already. If you have a hard time powering it on, then you check out this tutorial.
  • Make sure that your headset is connected wirelessly to the other device.
  • Next, you need to press the NC/AMB button.
  • You should hear a notification sound coming from the headset when the noise cancellation function.
  • You may have to press the NC/AMB button a few times to cycle to the noise cancellation mode.

3. If you don’t wear your INZONE H9 properly, then the headset may be less effective at blocking out the external sound. In this case, try to reposition the headset to fit securely on your head and make sure that the ear cups are completely covering your ears.

4. You can also try using the INZONE Hub. This app can be downloaded and installed on your computer. Afterwards, connect the headset to the same computer and then try changing the noise canceling settings.

5. Moreover, you can use the aforementioned INZONE Hub in order to update the firmware of your wireless gaming headset.

6. Mobile phones could also interfere with the noise cancellation feature of the INZONE H9. Therefore, you can try moving your phone further away.

If you are in an area with a lot of smartphones being used, then you can try moving to a less busy space to prevent any potential interference.

7. If you decide to use the INZONE H9 when riding in a bus, car or another vehicle, then you may still hear noise depending on the surrounding environment.

8. The noise cancellation feature of the INZONE H9 Wireless Gaming Headset is mainly designed to block not external noise in the low frequency ranges. It is not as effective if there are high pitch noises, such as when someone is talking.

9. While noise cancellation work well with blocking out low frequency noises, it won’t completely mute it from your ears. Therefore, you can try turning up the volume of the headset to cancel out the rest of the noises.

10. It is also important to note that this feature may not be effective, and may even be counter intuitive, if you are already using the headset in an environment that is already quiet.

How to fix INZONE H7 and INZONE H9 Bluetooth pairing issues

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In order to connect the INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset to another Bluetooth device, you first need to go through the pairing process.

If you are having problems trying to do so, then you can check out this troubleshooting guide from Seeking Tech.

1. Before we begin, it is important to note that both the INZONE H7 and INZONE H9 support the following Bluetooth profiles:

  • A2DP
  • AVRCP
  • HFP
  • HSP

The following Bluetooth codecs are also supported:

  • SBC
  • AAC

2. To start off, make sure you are properly putting your INZONE H7 or INZONE H9 into its pairing mode. In order to do so, you need to take the following steps:

Turn on your wireless gaming headset if you haven’t done so already. To see how to do so, you can take a look at this tutorial.

If this is the first time pairing the headset after you take it out of the box (or after a factory reset), then you need to press and hold the Bluetooth button for 2 seconds. If you already pair the headset to another device, then you need to press and hold the Bluetooth button for 5 seconds.

Once you put your INZONE H7 or INZONE H9 into its pairing mode, you then need to confirm the pairing in the Bluetooth menu of the other device.

3. If you are following the pairing process correctly but your headset is still not pairing, then you can try moving the INZONE H7 or INZONE H9 closer to the Bluetooth device you are trying to connect it to.

Sony recommends that both should be within 3 feet or 1 meter of each other.

4. The Bluetooth signal may also weaken if there are any physical objects in between the headset and the Bluetooth device.

Therefore, make sure that there aren’t any walls, metals or other objects that may be blocking the direct communication path.

5. Other wireless devices, including those that use the Bluetooth connection, could also interfere with the pairing process.

In this case, you may want to turn off any other wireless devices that are close by. Alternatively, you can move the headset and the device you are trying to pair it to into a different location.

6. On the Bluetooth device, make sure that the Bluetooth connection has been turned on.

7. You should also make sure that the keep the firmware of the Bluetooth device up to date.

8. Moreover, you can try restarting the Bluetooth device as doing so will refresh the Bluetooth connection in addition to close any apps and processes that may have been causing the pairing process to fail.

9. If you try pairing your INZONE H7 or INZONE H9 to the same device after factory resetting the headset, then the pairing may fail unless you delete or forget the previous pairing information that was stored.

10. Resetting or factory resetting your INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset may also fix the Bluetooth pairing issues.

To find out how to do both of these actions, you can check out this tutorial.

How to move files and change install location on the Steam Deck

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In addition to the internal storage, the Steam Deck also comes with a microSD card expansion slot that will let you add more space. You can take a look at this tutorial to see how you can move files between the internal storage and the microSD card as well as learn how you can change the default installation location.

How to move files on the Steam Deck

In order to move files between different storage options on your Steam Deck, you need to take the following steps:

1. Turn on your portable system if it is currently turned off.

2. You should also make sure that you have the microSD card inserted into the Steam Deck and formatted for use with the gaming console.

If you have having problems trying to insert or format a microSD card, then you can follow the steps laid out in this guide.

3. Once you are ready, go ahead and open the Steam menu by pressing the Steam button.

4. With the Steam menu opened, you need to select Settings.

5. Inside of Settings, scroll down the left column and then select Storage.

6. In the Storage section, you should see both Internal Drive and microSD card options located at the top. Here, you need to select the option that has the file(s) you want to move over to the other storage.

If you want to move something from the Internal Drive to the microSD card, then you need to select the Internal Drive option.

If you want to move something from the microSD card to the Internal Drive, then you need to select the microSD card.

7. Next, you need to hover over to the file that you want to move over.

8. With the aforementioned file highlighted, press the Y button.

9. In the Move Content screen, select the new location and then select Move.

10. Once the transfer has completed, press the Close option in order to exit out of the Move Content screen.

How to change the default installation location on the Steam Deck

If you want to change the default installation location on your Steam Deck, then you need to do the following:

1. Open the Steam menu and then head into Settings.

2. Once you arrived in Settings, scroll down and then select Storage.

3. In the Storage section, you should see Internal Drive and microSD Card located at the top of the screen.

The option that has a star icon next to its name is the current default installation location.

4. Highlight the storage option that you want to switch to as the default installation location.

5. With the storage option highlighted, press the X button.

6. Once you are done, future game downloads and installations will now be stored in the storage option that you named as the default location.

How to fix INZONE H7 and INZONE H9 charging issues

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The INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset both features internal batteries that need to be recharged occasionally.

If you are having problems trying to recharge these Sony devices, then you can take a look at this troubleshooting article from Seeking Tech.

What to do if your INZONE H7 or INZONE H9 isn’t charging

If your INZONE H7 or INZONE H9 is not recharging at all, then you can try doing the following:

1. To start off, make sure you are using the same USB Type-C cable that came included inside the box.

2. You should make sure that the USB Type-C cable is properly connected to the USB Type-C port of the headset as well as the power source.

3. If you are using an USB AC adaptor as the power source, then it needs to have an output current of at least 0.5 A (500 mA).

4. If you are using one of the ports of the PlayStation 5 to recharge the INZONE H7 or INZONE H9, then you need to make sure that the console is turned on.

If the system is in rest mode, then you need to enable the ability to charge devices in this low power state via a USB connection on the system’s menu.

5. If you are using a computer or other devices to recharge your gaming headset, then should make sure that the power source hasn’t been put into a rest mode, standby mode, hibernation mode or a similar sounding low power state mode.

6. If possible, try to upgrade the firmware of the device you are using as the power source.

7. You can also try restarting the power source device.

8. You can try resetting and factory resetting the INZONE H7 or INZONE H9, by following the steps laid out in this article.

9. If your headset is wet, then it may not be able to recharge properly.

To find out how you can properly dry your INZONE H7 or INZONE H9, you can take a look at this guide.

What to do if your INZONE H7 or INZONE H9 is charging too slowly

If your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset is able to recharge but is doing so at a slower-than-expected rate, then you can try doing the following:

1. First off, it is important to note that it can take up to 3.5 hours to fully recharge these headsets. So, if that amount of time hasn’t passed yet, then we recommend waiting before trying anything else.

2. Avoid connecting the USB Type-C cable to a USB hub, USB splitter or USB passthrough device. Instead, you need to connect the cable directly to the power source.

3. Sony recommends that you recharge the INZONE H7 or INZONE H9 in an environment within a temperature range of 59 °F to 95 °F, or 15 °C to 35 °C.

Outside of this range, then the recharge process may be slow or the battery may not even recharge at all.

4. You can try disconnecting the USB Type-C cable and then re-connect it again.

5. You can also try using a different USB Type-C cable and/or power source to see if doing so will speed up the charging process.

How to insert, format and force format a microSD card for Steam Deck

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Depending on the model, your Steam Deck could come with 64 GB, 256 GB or 512 GB of internal storage. All models of the portable system also come with a microSD card slot where you can add more storage.

You can check out this tutorial at Seeking Tech to see how you can insert, format and force format a microSD card for your Steam Deck.

What memory cards are compatible with the Steam Deck?

According to Valve, the Steam Deck supports SD, SDXC and SDHC cards that use the UHS-I bus interface with a class 3 rating or better.

For this guide, we will be using the SAMSUNG EVO Select microSD card. If you are interested, you can purchase the same card on Amazon with this link. (#CommissionsEarned).

How to insert a microSD card to the Steam Deck

In order to insert a microSD card into the Steam Deck, you can try taking the following steps:

1. First off, locate the microSD card expansion slot, which should be on the below the left corner of the screen.

2. When inserting the microSD card, make sure that its label is facing upwards.

3. You should also make sure that the metal connectors are going into the slot first. If you try to insert the card using the other way, then it won’t fit into the slot.

4. Push the card inwards until it clicks in to the slot. You may have to use your finger nail to push it fully in.

How manually format a microSD card for Steam Deck

If the microSD card isn’t automatically formatted for your Steam Deck, then you can manually do so by doing the following:

1. Press the Steam button to open the Steam menu.

2. With the Steam menu opened, select Settings.

3. After arriving in the Settings menu, select System on the left side.

4. On the System section on the right side of the same screen, select Format.

5. You should get a notification saying that formatting will erase all the data currently stored on the microSD card. Furthermore, the deleted data won’t be recovered.

6. Once you are ready, select Confirm to start the formatting process.

How to force format a microSD card for Steam Deck

If you can’t get your microSD card to be formatted for the Steam Deck through the normal methods, then you can try to do a force format. In order to do so, you need to take the following steps:

1. First off, make sure you enable the Developer menu. If you haven’t, then you need to go to Settings > System and then make sure that the Enable Developer Mode setting is turned on.

2. In the Settings menu, you need to select Developer, which is located at the very bottom of the left column.

3. In the Developer section, you then need to select Format.

4. In the pop-up notification, select Confirm in order to start the formatting process.

How to disable the Steam Deck microphone

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The Steam Deck comes with two small microphones located right on top of the screen that you can use to chat with others when playing online. If you would rather disable the voice input of your portable system, then you can check out this guide to see how you can do so.

1. The easiest way to mute the microphones is by using the Quick Access menu. In order to do so, you need to take the following steps:

  • If your Steam Deck is turned off or set in Sleep Mode, then you need to power it on.
  • With the portable system turned on, press the Quick Access button, which has the three dots icon.
  • In the Quick Access menu, scroll down to the gear icon.
  • After getting to the Quick Settings section, you should see the Audio section.
  • From the Audio section, move the slider with the microphone icon all the way to the left. If done correctly, you should now see the icon crossed out.

2. Another way to disable the microphone audio is by using the Steam menu by doing the following:

  • With the Steam Deck turned on, press the Steam button.
  • Once you arrive at the Steam menu, select Settings from the list.
  • From the Settings menu, you first need to select Audio from the list located on the left column.
  • In the Audio menu, head to the Voice section.
  • From the Voice section, move the microphone volume all the way to the left. If done correctly, the microphone icon should now be crossed out.

3. If you have a headset connected to your Steam Deck and want to disable its microphone, then you can try disabling the microphone on the headset.

For most recent gaming headsets, there should be a button where you can disable the microphone. Some products may feature a removeable microphone. Other headsets can turn off their mic audio if you flip the mic away from your mouth.

4. The game you are playing on your Steam Deck may also have an in-game option where you can adjust the microphone audio.

Therefore, you may want to look in the settings of the in-game menu to see if you can mute the mic.

5. You can also open your Steam Deck up and then detach the microphone from the motherboard. With that said, this can be quite complicated and you may end up damaging your portable system if you aren’t experienced with taking electronics apart.

How to fix PS5 wireless connection issues with the INZONE H7 and INZONE H9

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The INZONE H7 and INZONE H9 are both wireless gaming headsets that can be connected to the PlayStation 5 and PlayStation 5 Digital Edition systems.

If you are having problems trying to get these devices to connect to your PS5, then you can take a look at this troubleshooting article from Seeking Tech.

1. The first step you can take is to make sure that your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset are close enough to the console.

Sony recommends that the headset should be within 1 meter (or 3 feet) of the PS5 if you want the most optimal wireless communication.

2. For the USB transceiver, make sure that the slider is on the PS5 side. Otherwise, your console may not be able to recognize the headset if the slider is set to PC instead.

3. Furthermore, make sure you connect the USB transceiver directly to your PlayStation 5 or PlayStation 5 Digital Edition. Using a USB hub, USB converter or USB pass-through device instead may end up disabling the wireless communication aspect of the transceiver.

4. Sony also recommends that you plug the USB transceiver in to the USB Type-A port located at the front of your PS5.

Although the back of the system also comes with two USB Type-A ports, you will most likely get weaker wireless communications as the signal will have to go through the PS5 in order to get to headset.

5. Moreover, you should make sure that there aren’t any solid objects nearby that could end up blocking the direct line of sight between the game console and your INZONE H7 or INZONE H9.

6. Other nearby wireless devices could also end up causing connecting issues for your PS5 and wireless gaming headset.

In this case, you can try turning off the other wireless devices to see if you can end up getting a better connection for your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset.

7. You can also try pressing and holding the connect button on the USB transceiver for around 5 seconds in order to refresh the wireless connection.

8. Updating the firmware of your PS5 may also help as a new release may resolve your connection issue.

In order to update the console, make sure that it is connected to the Internet and then go to its Settings menu. From there, you need to select System > System Software > System Software Update and Settings > Update System Software > Update Using Internet. If there is a new firmware available, then you need to select the Update option to download and install it.

9. You may also want to power cycle your PS5 as well.

To do so, turn off the console and then unplug the power cable from the power outlet. You then need to wait for at least 20 minutes before plugging the PS5 back into the power outlet and turning it back on again.

How to change the refresh rate of the Steam Deck

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With the Steam Deck, you are able to change the refresh rate on a system-wide level. To find out how to do so, you can take a look at this tutorial from Seeking Tech.

1. To start off, make sure you keep the firmware of your Steam Deck updated as the new version may introduce more options when it comes to being able to change the refresh rate. Not to mention that the new firmware may also improve stability.

To update your portable system manually, you can try doing the following:

  • Power on the Steam Deck if it is not already turned on.
  • Next, you need to make sure that the system is connected to the internet.
  • You then need to press the Steam button, which is located below the left touch pad, in order to open the Steam menu.
  • After arriving at the Steam menu, select Settings from the list of available options.
  • Inside of Settings, you need to select System from the list on the left column.
  • You then need to select Check for Updates on the right side of the same screen.
  • Follow the on-screen instructions to start the update process if there is a new firmware available to download and install.

2. With the firmware up to date, press the Quick Access button, which has the three dots icon located below the right touch pad.

3. With the Quick Access opened, scroll down to the battery icon to access the Performance menu.

4. After getting to the Performance menu, make sure that the menu has been expanded. If not, then you need to select the Advanced View option.

5. In the expanded Performance menu, you should see the Refresh Rate slider.

With this slider you can change the refresh rate to the following options:

  • 40 Hz
  • 41 Hz
  • 42 Hz
  • 43 Hz
  • 44 Hz
  • 45 Hz
  • 46 Hz
  • 47 Hz
  • 48 Hz
  • 49 Hz
  • 50 Hz
  • 51 Hz
  • 52 Hz
  • 53 Hz
  • 54 Hz
  • 55 Hz
  • 56 Hz
  • 57 Hz
  • 58 Hz
  • 59 Hz
  • 60 Hz

5. In the performance menu, you should also see the Framerate Limit slider, which will let you set the maximum frame rate for your portable system.

If you are using the 60 Hz refresh rate, then you can set the Framerate Limit to the following maximum values:

  • 15 frames per second
  • 30 frames per second
  • 60 frames per second
  • Off

With the Off option, games will be able to run above 60 frames per second on the Steam Deck. Since the refresh rate of the screen is 60 Hz, however, then having an unlocked framerate won’t have an effect on the game’s performance. Instead, you will just end up wasting more battery life.

If you using the 40 Hz refresh rate, then you can choose between the following options for the Framerate Limit slider:

  • 10 frames per second
  • 20 frames per second
  • 40 frames per second
  • Off

For better frame rate performance, you might want to enable AMD FidelityFX Super Resolution on your Steam Deck. If you can’t seem to turn this graphical setting on, then you can take a look at this troubleshooting article.