What to do if the YouTube PS5 App isn’t playing any sound

When trying to watch a YouTube video on your PlayStation 5 or PlayStation 5 Digital Edition system, you may notice that there is no sound. You can take a look at this troubleshooting guide at Seeking Tech to see how you can audio to play properly when using the YouTube PS5 App.  

1. The first step you can try is to try playing a different video in the streaming application. If you can hear audio in the other video, then there may be a problem with the original one.  

If you think that the audio is muted for a specific video, then you can report it by doing the following: 

  • While the video is playing press the X button twice to bring up the overlay menu and then pause the vid. 
  • Next, you need to move up and then to the right so that you can select Settings. 
  • From the Settings menu, select Feedback and then Audio Not Working. 

2. If you aren’t getting any sound on multiple videos, then you can try turning up the volume of your TV, speaker or headset since you may have accidentally muted it. 

3. You can also check to see if your PS5 is outputting to your preferred audio device. You can do so by taking the following steps:  

  • Press and hold the PS button on your controller to bring up the Home Screen. 
  • From there, select Settings on the top right side. 
  • Inside of Settings, select Sound. 
  • In the Sound menu, select Audio Output on the left column and then Output Device on the right side. 
  • On the Output Device screen, you should see a list of connected listening devices that you can switch over to. Keep in mind that audio can only be outputted on one device at a time.  

4. You can also try disconnecting and then reconnecting the audio device to see if doing so will get the sound working in the YouTube App 

5. There is a possibility that the TV speaker, external speaker or headset you are using is defective. In this case, you can try switching over to another audio output device. 

6. If you are still getting no sound, then you can try closing the YouTube PS5 App and then opening it again.  

To close it, you can try doing the following: 

  • Press and hold the PS button to show the Home Screen.  
  • Hover over the YouTube App in the Home Screen. 
  • Press the Options button to bring up a pop-up window. 
  • In the pop-up window, you then need to select the Close App option. 

7. A new update to the YouTube App and/or to the PlayStation 5 operating system may fix the muted videos issue. Therefore, you can try updating the video streaming application and your game console to the latest versions. 

8. You can also try deleting the video streaming application and then download it again. A fresh install may get rid of the muted video playback problem.

What to do if YouTube App PS5 is showing too many ads

When watching YouTube on your PlayStation 5 or PlayStation 5 Digital Edition console, you may be bombarded with video ads. To see how you can reduce or stop advertisements from playing, you can take a look at this troubleshooting article from Seeking Tech.  

1. The only way to completely block ads in the YouTube PS5 App is to subscribe to the YouTube Premium service. If you are a subscriber, then you will be able to watch YouTube videos ad-free on your PS5 as long as you are logged into a YouTube account that has Premium.  

With this membership, you will also be able download videos and watch them without having to connect your non-PlayStation device online. Furthermore, you can have the videos play in the background while you are using another app or turn the screen of your smartphone/tablet off. 

YouTube Premium also includes YouTube Music and YouTube Kids as these services will also be free of ads.  

If you are interested, you can get the subscription with this link. 

If you haven’t use YouTube Premium before, then you may be able to get a free trial before having to pay a monthly fee. 

2. If you don’t want to get YouTube Premium, then you can try reducing the ad length. 

Some video advertisements can be skipped. The skippable ones should have a short countdown appear on the bottom right corner of the video. Once the countdown has ended, you should see the “Skip ad” or “Skip ads” option. Select it in order to skip the currently playing video ad or ads. 

3. Of course, you may also run into unskippable advertisements when watching YouTube videos on your PlayStation 5 or PlayStation 5 Digital Edition. Thankfully, there is a workaround that you can use. 

In order to skip a seemingly unskippable ad, you can try doing the following: 

  • While the video ad is playing, press the circle button on your DualSense controller to back out. 
  • Select the same YouTube video again in order to start playing it.  
  • If another unskippable ad starts to play, then you need to repeat the previous two steps until you get a skippable ad. In some cases, ads may stop showing up when you re-open the video.

How to delete watch history, search history and more in YouTube PS5 App

If you want to protect your privacy when it comes to watching YouTube videos on your PlayStation 5 or PlayStation 5 Digital Edition console, then you can check out this guide at Seeking Tech to see how you can delete your watch history, search history and other app data. 

1. To start off, open the YouTube App on your gaming system if you haven’t done so already. 

2. After getting to getting to the video streaming application, press the circle button on your DualSense controller to bring up the menu that appears on the left column. 

If you are currently watching a video, then you need to press the circle button to back out of it. You then need to press the circle button again in order to open the left column menu. 

3. In the left column menu, scroll all the way down and then select Settings.  

4. If you want to delete your watch history, then you need to scroll down to the Clear Watch History option in the History and Data section. With the Clear Watch History option highlighted, you should see the following appear on the right side of the screen if you are signed into your YouTube account: 

  • “Clear this account’s watch history from all devices. This will also clear your stories watch history.” 

If you aren’t logged into your account, then you should see the following instead: 

  • “Clear videos watched whiles signed out on this device. This will also clear your stories watch history.” 

You need to select the Clear Watch History button on the right side in order to delete this section. 

5. If you want to delete your search history, then you need to highlight the Clear Search History option from the History and Data section from the Settings menu. On the right side, you should then see the following if you are logged into your YouTube account:  

  • “Clear searches made with this account from all devices.” 

If you are signed out of your account, then you should see the following: 

  • “Clear searches made while signed out on this device.” 

You can then select the Clear Search History button located on the right side of the screen to start the deletion. 

6. If you want to delete your saved settings for the YouTube PS5 App (including saved accounts and connected devices), then you need to scroll to the Reset App option from the History and Data section from the Settings menu. The following message should then appear on the right side: 

  • “Clear your settings, including connected devices and accounts.” 

Here, you need to select the Reset App button on the right side. By doing so, you will complete clear out the video streaming application, including your watch history, watch history and any other changes you made. Furthermore, you will also be signed out of your YouTube account if you were previous logged in.

How to search within a channel in the YouTube PS5 App 

Searching within a channel within channel in the official YouTube application on the PlayStation 5 and PlayStation 5 Digital Edition system can be a little tricky. To find out how you can search properly, you can take a look at this step-by-step walkthrough from Seeking Tech. 

Unfortunately, there is no easy way to search within a YouTube channel on PS5 as you can’t simply use the search bar on the channel’s page like you would do by using the official YouTube website on a desktop computer.  

Instead, you need to take the following steps: 

1. To start off, you need to open the YouTube App on your console if you haven’t done so already. 

If you can’t find the application, then you need to long press the PS button on your DualSense gamepad until you bring up the Home screen. From there, you need to press the R1 button to switch over to the Media tab. If you don’t see YouTube in this tab, then you need to select the All Apps option and then download the video streaming application. 

2. Once you have the YouTube App opened, you can press the triangle button on the gamepad in order to quickly bring up the search bar. 

If you are in the menus of the application, then you can also navigate all the way to the left column menu and then select the Search option. 

3. In the Search screen, you need to input the name of the YouTube channel as well as the title or subject of a video you are trying to search for. 

For example, if you are trying to search for a God of War video from within the PlayStation Access channel, then you need to search for “PlayStation Access God of War.”  

4. Once you are done with your search, you should be able to see a list of videos appearing from the same YouTube channel that matches your search query.  

If you would like Google to make it easier to search within a channel in the YouTube PS5 App, then we recommend that you visit theSend feedback for YouTube on TV webpage. 

From there, you can use Sony as the brand and PS5 as the model. In the Feedback Type, you should select Feature Request – Other. Finally, type that you want to be able to search within a channel in the YouTube App on the PS5 inside of the description box. Once you are done, select the Submit option to send your request to Google.

How to fix YouTube PS5 App age restriction error 

When trying to watch a YouTube video on your PlayStation 5 or PlayStation 5 Digital Edition system, you can run into the following error message: 

“Something went wrong. Sorry, this content is age-restricted.” 

To see how you can get rid of this issue and watch the video, you can take a look at this troubleshooting article from Seeking Tech. 

1. The first step you can take is to make sure that you didn’t accidentally enable parental controls on your home network. 

2. If you don’t think that your home network is causing the age restriction issues, then you can check out the parental controls settings on your PS5.  

In order to do so, you need to take the following steps: 

  • Open the Settings menu on your console and then select Family and Parental Controls. 
  • From the Family and Parental Controls menu, you then need to select PS5 Console Restrictions. 
  • In the Console Restriction Passcode screen, you need to ether the numeric code. If you haven’t set one previously, then the default code is 0000. 
  • After getting to the PS5 Console Restrictions, you can select the Temporarily Disable PS5 Console Restrictions option. Alternatively, you can also select your current account and then make sure that it isn’t restricted from any accessing apps.  

3. If you don’t have any paternal controls enabled on your home network or PS5, then the age restriction issue may be related to the age of your Google Account. 

To check your age, you need to visit the Google Account website, sign into the same account you used for YouTube on PS5 and then select the Personal Info option on the left menu. 

You should then see your birthday. If the date is blank or inaccurate, then make sure you change it. 

4. If you are using a brand account to watch YouTube videos on your PlayStation 5, then it may be causing the age-restricted message to pop up as well.  

To fix this, you can try switching over to a personal account instead by doing the following: 

  • In the menus of the YouTube PS5 App, press the O button to open the left column menu and then select your branded user name at the top.  
  • In the Accounts screen, you can then switch to your personal account, which should have your email listed underneath the username. 
  • Afterwards, you can try switching back to the brand account to see if you are able to watch age-restricted video again. You may have to sign out of your YouTube account and then sign back in to get the glitch to go away.  

5. If none of the steps have worked so far, then you can try using a different Google account to sign into YouTube.

How to remove recommended and suggested videos in the YouTube PS5 App

When browsing through the official YouTube application on your PlayStation 5 or PlayStation 5 Digital Edition console, you may see recommended and suggested videos.  

If you aren’t interested in these videos and would like to remove them from your feeds, then you can take a look at this tutorial from Seeking Tech. 

1. To begin, turn on your PS5 and then open the YouTube App if you haven’t done so already. 

2. With the YouTube App opened, you then need to sign into your YouTube account. Without logging in, you won’t be able to remove the recommended and suggested videos from your feeds. 

In order to sign in, press the circle button while browsing through the video streaming app. A menu should then appear on the left side, where you need to select the Sign In option at the top. From the “Sign in and make it yours” screen, you can then select your sign in method and follow the subsequent on-screen instructions. 

3. Once you are signed into your account, hover over the video that you want to remove from your feed. 

4. With the video in question highlighted, press and hold the X button on your DualSense gamepad to bring up the More Options menu that should appear on the right side of the screen. 

5. From this menu, you need to select the Not Interested option. 

6. You should now be in the “Tell us why” screen, where you can select the following reasons: 

  • I’ve already watched the video 
  • I don’t like the video 
  • Don’t recommend channel 

If you aren’t interested in the individual video but are interested in other videos from the same YouTube channel, then you can select the “I’ve already watched the video” or “I don’t like the video” options. By doing so, other videos from the channel will still appear in your feed. 

If you don’t want to see any videos from the same YouTube channel, then you need to select the “Don’t recommend channel” option from the “Tell us why” screen instead. 

7. Once you made your choice, you should see the following message appear on the top right side of the screen for a few seconds: 

“Got it. We’ll tune your recommendations” 

8. You can repeat these steps over and over again in order to remove any recommended and suggested videos that you aren’t interesting in watching from your feed.

How to save a video to watch later in the YouTube PS5 App

When browsing through the YouTube App on your PlayStation 5 or PlayStation 5 Digital Edition system, you may find an interesting video that you want to save so that you can watch it at a later time. 

You can check out this tutorial at Seeking Tech to see how you can save a video and more. 

How to save a video to watch later 

In order to save a video to the Watch Later playlist in the YouTube PS5 App, you need to take the following steps: 

1. To start off, make sure you are signed into your YouTube account in the application. 

2. When watching the video, wait for the ad to finish (or skip it) if there is one playing. 

3. When the actually video is playing, you need to press the X button on the DualSense gamepad two times to bring up the overlay video and pause the current playback. 

4. In the overlay menu, move up one time and the go to the plus sign icon in order to save the video.  

5. You should now be in the Save Video menu. From there, you can either save the current video to the Watch Later playlist and/or a playlist that you previous created.  

If you aren’t watching the video currently, then you can do the following when browsing through the video streaming app: 

1. Highlight the video you are interested in watching later. 

2. With the video highlighted, press and hold the X button. 

3. In the menu that appears from the right side of the screen, select the Save to Watch Later option. 

How to find the Watch Later playlist 

To find the Watch Later playlist in the YouTube App of your PlayStation 5, you need to do the following: 

1. Exit out of the video if you are currently watching one. 

2. Next, you need to move all the way to the left until you open the left-side menu. 

3. From the left-side menu, you then need to select Library. 

4. After getting to the Library section, you should select Watch Later. 

How to remove video from Watch Later playlist 

If you want to remove a video from your Watch Later playlist, then you need to take the following steps: 

1. Head over to the Watch Later playlist. 

2. In the playlist, hover over the video that you want to remove. 

3. With the video highlighted, press and hold the X button. 

4. In the menu that pops up from the right, you then need to select the Remove from Watch Later option.

How to report a video in the YouTube PS5 App

When using the official YouTube application on your PlayStation 5 or PlayStation 5 Digital Edition system, you may encounter a video that may contain objectionable content.  

To see how you can report the video to Google so that the company may potentially remove it from the video streaming platform, you can take a look at this article from Seeking Tech.  

1. To start off, you need open the YouTube App on your PS5. 

If you can’t find it, then you need to go to the Home screen menu of your console, which you can do by pressing and hold the PS button on the DualSense gamepad. In Home, press the R1 button to switch over to the Media tab and then select YouTube.  

2. Inside of the YouTube App, you will need to sign into your account; if you don’t, then you won’t be able to report videos. 

To sign in, press the circle button on your controller to open the left column menu. From there, you need to select the Sign In option and then pick your log in methods. 

3. Next, you need to play the video that contain the objectionable content. 

4. If an ad starts to play, then you need to wait for it to finish (or skip it if that option is available). 

5. Once the actual video starts to play, you need to press the X button to bring up an overlay menu. 

6. We then suggest that you press the X button again to pause the video. 

7. With the video paused, move up one space. If done correctly, the name of the video should be highlighted. 

8. From the previous position, you need to navigate over to the right and then select Settings. 

9. Once you arrived in the Settings menu, you need to select Report from the list of options. 

10. If you haven’t done so already, you will be asked to sign into your YouTube account. 

11. In the Report Video menu, you then need to select the reason why you are reporting the current video. 

12. If you think that the current video infringes on your rights, then you need to select the Infringes My Rights option at the bottom of the Report Video menu. In the next screen, you will then see a link that you can visit using a web browser on another device.  

That link should provide further details about how you can report the video for infringing on your rights.

How to report a bug in the YouTube PS5 App

When using the YouTube App on your PlayStation 5 or PlayStation 5 Digital Edition, you may experience a bug or glitch. If you want to report your problem to Google so that the company may fix it in the future, then you can take a look at this article from Seeking Tech to see how you can properly do so. 

How to report a glitch for an individual video 

If you are only experiencing a bug when trying to watch a specific video, then you can try doing the following: 

1. While the video is playing press the X button to bring up the overlay menu and then press X again to pause. 

2. With the video paused, go up one time. If done correctly, the title of the video should be highlighted. 

3. Next, you need to navigate all the way to the right and then select the Settings option. 

4. From the Settings menu that appear on the right side of the screen, you then need to select Feedback from the list of available options. 

5. In the Send Feedback menu, you then have the following options: 

  • Video doesn’t play 
  • Video is poor quality 
  • Buffering 
  • Audio not working 
  • Poor audio quality 
  • Seeing a black screen 
  • Seeing a green screen 
  • Can’t fast forward or rewind 
  • Captions not working 
  • Can’t skip ad 
  • Seeing ad with Premium 
  • Autoplay not working 
  • Other 

6. After selecting one of the above, you should now be in the Video Playback menu. Here, you need to select the Submit Report option in order to let Google know about the bug or glitch you encountered. 

How to report a glitch in the YouTube PS5 App 

If you encounter the bug or glitch when browsing through the YouTube App, or across multiple videos, then you can report your issue by doing the following:  

1. If you are currently watching a video, then you need to back out. 

2. Next, you need to navigate all the way to the left side to the expanded menu. 

3. From there, you need to select Settings. 

4. Inside the Settings menu, scroll down to Send Feedback and then select the “Select Issue” option on the right side of the screen. 

5. You can then report the following in the Send Feedback menu: 

Video Playback:  

  • Video doesn’t play 
  • Video is poor quality 
  • Buffering 
  • Audio not working 
  • Poor audio quality 
  • Seeing a black screen 
  • Seeing a green screen 
  • Can’t fast forward or rewind 
  • Captions not working 
  • Can’t skip ad 
  • Seeing ad with Premium 
  • Autoplay not working 
  • Other 

App Isn’t Working:  

  • App is crashing 
  • App is freezing  

Casting from device to TV: 

  • Can’t connect 
  • Video doesn’t cast 

Accounts:  

  • Can’t sign in 
  • Signed out unexpectedly 
  • Can’t switch account 
  • Search: 
  • Can’t search 
  • Voice search isn’t working 

Suggest a Feature: 

  • Want to post and view comments 
  • Want HD or 4K video quality support 
  • Want to control playback speed 
  • Want to live stream from device 
  • Want to download videos 
  • Want to block channel 
  • Other 

6. In the next screen, select the Submit Report option to report the bug or glitch to Google.

How to subscribe to channel in the YouTube PS5 App 

Subscribing to a YouTube channel on your PlayStation 5 or PlayStation 5 Digital Edition can be a little bit confusing if you aren’t familiar with using the app. To find out how to properly subscribe, you can take a look at this tutorial from Seeking Tech.  

To start off, you need to open the YouTube App on your console.  

After opening the application, you then need to sign into your YouTube account. You can do so by navigating all the way to the left to open the menu and then selecting the Sign In option located at the top.  

Once you are signed into the YouTube App, you will have several methods to subscribed to a YouTube channel.  

Method #1: 

The first method is to search for the channel. In the search results page, you can then select the channel (you should be able to see the number of subscribers it current has underneath its logo and name). 

In the channel’s page, navigate upwards and to the right to select the Subscribe option. It should be to the right of the Watch Trailer option.  

Method #2: 

To subscribe to a channel from that appear on your feed, you need to first highlight the video.  

With the video highlighted, press and hold the X button on your controller to being up the More Options menu that should appear from the right of the screen. From there, you need to select the Go to Channel option. 

From the channel’s page, you then need to select the Subscribe option on the top right side. 

Method #3 

If you want to subscribe to the channel for a video that you are currently watching, then you need to do the following:  

To start off, wait for the ad to finish playing or skip it if there is one playing. 

Once the actual video starts playing, press the X button twice in order to being up the overlay menu and then pause the video. 

In the overlay menu, navigate up to highlight the title of the video. 

From there, you need to navigate to the right and then select the Channel option. 

In the menu that appears from the right side of the screen, you can then select the Subscribe option.

Alternatively, you can select the Go to Channel option and then select Subscribe on the top right side of the channel’s page.