GIGABYTE M32U

How to fix GIGABYTE M28U and M32U power issues

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If you can’t seem to turn on your GIGABYTE M28U 28″ 144Hz 4K FreeSync Compatible Gaming Monitor or GIGABYTE M32U 32″ 144Hz 4K FreeSync Compatible Gaming Monitor, then you can check out this troubleshooting article at Seeking Tech to see what you can do to potentially fix this issue.

1. The first step we recommend taking is to make sure that the power supply is properly connected to both your computer screen as well as the power outlet.

2. You can also try unplugging the power supply from the monitor, waiting a few minutes, and then plugging it back in again.

3. If your monitor is still getting no power, then you may want to consider using a different power outlet as well since the current outlet you are using could be defective.

4. We also recommend checking if there is any damage on the power cable. If you see that it is starting to break apart, then you should consider getting a replacement.

In this case, you should contact the customer service at GIGABYTE to see if you can get a new power cable.

5. Moreover, you can also try pressing other buttons on the screen to see if you can get anything to show up on your M28U or M32U.

6. If you still aren’t getting any power after taking all of the aforementioned steps, then your GIGABYTE M28U 28″ 144Hz 4K FreeSync Compatible Gaming Monitor or GIGABYTE M32U 32″ 144Hz 4K FreeSync Compatible Gaming Monitor may have been damaged in one way or another.

In general, a computer screen can stop working due to the following reasons:

  • Extreme Temperatures – The GIGABYTE M28U and GIGABYTE M32U have a recommended operating temperature range of 0°C to 40°C or 32°F to 104°F. If you try to use these monitors at a colder or hotter range, then you could end up damaging the screens to the point where they can’t be turned on.
  • Liquid Damage – The M28U and M32U do not have an IP rating, which means that they are extremely vulnerable to liquid damage. Water or beverages may have seeped into the internal components of your screen, causing it to short circuit and become inoperable.
  • Extreme Humidity – If you use your M28U or M32U in an extremely humid environment, then the moist air could also end up getting inside your gaming monitor, causing liquid damage as a result.
  • Power Surge – Last but not least, a power surge caused by a power outage or lightning strike could have easily damaged the power supply or any other internal components of the monitor.

If you believe that your GIGABYTE M28U 28″ 144Hz 4K FreeSync Compatible Gaming Monitor or GIGABYTE M32U 32″ 144Hz 4K FreeSync Compatible Gaming Monitor is still under warranty, then we recommend contacting the customer service team at GIGABYTE to see if you can get your screen repaired or replaced. Otherwise, you will most likely need to get a new computer screen.

How to properly clean the GIGABYTE M28U and M32U monitors

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If you want to properly clean the GIGABYTE M28U Gaming Monitor or GIGABYTE M32U Gaming Monitor, then you can check out this guide from Seeking Tech to see how you can properly do so.

What cleaning cloth should you use for the GIGABYTE M28U and M32U?

When it comes to cleaning the screen, GIGABYTE recommends using a soft cloth that is lint free. Otherwise, a dirty and/or more abrasive cloth could end up scratching your screen.

If you don’t have any clean soft cloths currently, then we recommend picking up the Magic Fiber Microfiber Cleaning Cloths. If you are interested, you can purchase a pack of these on Amazon with this link. (#CommissionsEarned).

What cleaning solution should you use for the GIGABYTE M28U and M32U?

When it comes to the cleaning solution, GIGABYTE recommends that you avoid using any acidic or abrasive cleaners. Therefore, we suggest that you use either plain water or highly-concentrated isopropyl alcohol.

Isopropyl alcohol dries a lot faster when compared plain water and will also help disinfect your computer screen.

If you are interested in using isopropyl alcohol, then we recommend picking up the MG Chemicals brand. You can find it on Amazon via the following link:

How to clean the GIGABYTE M28U and M32U

Once you have all the necessary cleaning tools, we recommend that you take the following steps in order to properly clean your GIGABYTE M28U Gaming Monitor or GIGABYTE M32U Gaming Monitor:

1. Before doing anything else, make sure you turn off your M28U or M32U.

2. After powering down your computer monitor, unplug the power cable as well as any other cables you have attached to the screen.

3. Next, we recommend that you pour the cleaning solution on the cleaning cloth.

Do not pour or spay the solution directly on your gaming monitor as the excess liquid could end up seeping through inside, causing liquid damage.

You should also make sure that your cleaning cloth doesn’t become too damp. If you think you accidentally put too much of the solution on the cloth, then you can simply squeeze the cloth over a sink to remove the excess liquid.

4. After applying the cleaning solution to the cloth, you can start wiping your M28U or M32U Gaming Monitor.

We recommend wiping the screen gently as any excessive pressure may end up damaging the screen.

You should also wipe your monitor in a circular motion. This is because wiping is straight lines will leave behind streaks and residuals.

5. Once you are done wiping your M28U or M32U, the next step is to simply wait until the monitor dries out in room temperature.

If you are in a hurry, then you can put the gaming monitor next to a fan for better air circulation.

Do not put the screen near any heat source as doing so may end up causing heat damage.

6. After making sure that the GIGABYTE M28U Gaming Monitor or GIGABYTE M32U Gaming Monitor has fully dried up, you should be able to plug it back in and turn it back on.

Compatible resolution and refresh rate combinations for GIGABYTE M28U and M32U

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The GIGABYTE M28U Gaming Monitor and GIGABYTE M32U Gaming Monitor are both capable of displaying at a resolution of up to 4K in addition to a refresh rate of 144 Hz at the same time.

You can check out this guide at Seeking Tech to see what other resolution and refresh rate combinations are also compatible with these two screens.

GIGABYTE M28U Gaming Monitor’s supported resolution and refresh rate combinations

The GIGABYTE M28U support the same resolution and refresh rate combinations over the HDMI 2.1 and Display Port 1.4 connections.

The lowest resolution it can display is 480p with a refresh rate of 60 Hz.

You can find the compatible combos for both connection types of the M28U below:

GIGABYTE M28U Gaming Monitor’s HDMI 2.1 supported resolution and refresh rate combinations

  • 640×480 at 60 Hz
  • 640×480 at 75 Hz
  • 720×480 at 60 Hz
  • 800×600 at 60 Hz
  • 800×600 at 75 Hz
  • 1024×768 at 60 Hz
  • 1024×768 at 75 Hz
  • 1280×720 at 60 Hz
  • 1280×720 at 120 Hz
  • 1920×1080 at 60 Hz
  • 1920×1080 at 120 Hz
  • 1920×1080 at 144 Hz
  • 2560×1440 at 60 Hz
  • 2560×1440 at 120 Hz
  • 2560×1440 at 144 Hz
  • 3840×2160 at 60 Hz
  • 3840×2160 at 120 Hz
  • 3840×2160 at 144 Hz

GIGABYTE M28U Gaming Monitor’s Display Port 1.4 supported resolution and refresh rate combinations

  • 640×480 at 60 Hz
  • 640×480 at 75 Hz
  • 720×480 at 60 Hz
  • 800×600 at 60 Hz
  • 800×600 at 75 Hz
  • 1024×768 at 60 Hz
  • 1024×768 at 75 Hz
  • 1280×720 at 60 Hz
  • 1280×720 at 120 Hz
  • 1920×1080 at 60 Hz
  • 1920×1080 at 120 Hz
  • 1920×1080 at 144 Hz
  • 2560×1440 at 60 Hz
  • 2560×1440 at 120 Hz
  • 2560×1440 at 144 Hz
  • 3840×2160 at 60 Hz
  • 3840×2160 at 120 Hz
  • 3840×2160 at 144 Hz

GIGABYTE M32U Gaming Monitor’s supported resolution and refresh rate combinations

The HDMI 2.1 connection of the GIGABYTE M32U is the only one capable of displaying 1920×1080 at 24 Hz, 2560×1440 at 100 Hz and 3840×2160 at 24 Hz. Otherwise, the two connection types offer the same compatible resolution and refresh rate combinations.

The lowest possible combo for the M32U is 640×480 at 60 Hz.

You can find the full lists below:

GIGABYTE M32U Gaming Monitor’s HDMI 2.1 supported resolution and refresh rate combinations

  • 640×480 at 60 Hz
  • 640×480 at 75 Hz
  • 720×480 at 60 Hz
  • 800×600 at 60 Hz
  • 800×600 at 75 Hz
  • 1024×768 at 60 Hz
  • 1024×768 at 75 Hz
  • 1280×720 at 60 Hz
  • 1280×720 at 120 Hz
  • 1920×1080 at 24 Hz
  • 1920×1080 at 60 Hz
  • 1920×1080 at 120 Hz
  • 1920×2160 at 60 Hz
  • 1920×1080 at 144 Hz
  • 2560×1440 at 60 Hz
  • 2560×1440 at 100 Hz
  • 2560×1440 at 120 Hz
  • 3840×2160 at 24 Hz
  • 3840×2160 at 60 Hz
  • 3840×2160 at 120 Hz
  • 3840×2160 at 144 Hz

GIGABYTE M32U Gaming Monitor’s Display Port 1.4 supported resolution and refresh rate combinations

  • 640×480 at 60 Hz
  • 640×480 at 75 Hz
  • 720×480 at 60 Hz
  • 800×600 at 60 Hz
  • 800×600 at 75 Hz
  • 1024×768 at 60 Hz
  • 1024×768 at 75 Hz
  • 1280×720 at 60 Hz
  • 1280×720 at 120 Hz
  • 1920×1080 at 60 Hz
  • 1920×1080 at 120 Hz
  • 1920×2160 at 60 Hz
  • 1920×1080 at 144 Hz
  • 2560×1440 at 60 Hz
  • 2560×1440 at 120 Hz
  • 3840×2160 at 60 Hz
  • 3840×2160 at 120 Hz
  • 3840×2160 at 144 Hz

How to enable GIGABYTE M28U and M32U VRR support for PS5

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Variable Refresh Rate support was recently added to the PlayStation 5 and PlayStation 5 Digital Edition. As a result, you will be able to play most games on your Sony gaming console without having to worry about any stuttering or screen tearing due to unstable frame rates.

Both the GIGABYTE M28U Gaming Monitor and GIGABYTE M32U Gaming Monitors have been confirmed to be compatible with the VRR feature of the PS5.

To see how you can enable Variable Refresh Rate, when playing games on your console, for the M28U and M32U, you can take a look at this tutorial at Seeking Tech.

1. Before doing anything else, we recommend that you update your M28U or M32U to the latest firmware. New updates may improve the Variable Refresh Rate support of your gaming monitor.

2. You should also keep your PS5 or PS5 Digital Edition updated to the newest firmware as well.

VRR support for the game console was added in a recent firmware update. Not to mention that subsequent updates may have improved the compatibility and/or performance of this feature on the PlayStation 5 as well.

3. If you haven’t one so already, use a HDMI 2.1 cable to connect your game console to the M28U or M32U monitor.

You can use the HDMI cable that came with your PlayStation 5 or PlayStation 5 Digital Edition box as it should be 2.1.

If you lost your HDMI 2.1 cable, then you can check out this article to see alternatives will work with your console.

4. After properly connecting your PS5 to the computer monitor, turn on both devices.

5. Make sure that the monitor is displaying the input that is connected to your game console.

6. On your PlayStation 5, make sure that you are in the home screen. This is the main system menu where you can open games and media apps.

7. Next, you need to get to the Settings menu from the home screen. You can do so by selecting the gear cog icon, which you can find on the top right side of the screen.

8. Once you are inside the Settings menu, you need to head into Screen and Video.

9. After getting into the Screen and Video sub-menu, the first step you need to take is to select Video Output on the left column.

10. On the right side inside the same Screen and Video sub-menu, you then need to select VRR.

11. In the pop-up menu, make sure that VRR is set to Automatic. This will enable Variable Refresh Rate for games that natively support this feature.

12. Underneath the VRR setting in the Screen and Video sub-menu, you can also turn on the “Apply to Unsupported Games” setting to use Variable Refresh Rate for games that don’t support this feature.

13. To use Variable Refresh Rate for games that have a frame rate that is beyond 60 frames per second (such as Marvel’s Spider-Man: Miles Morales, Marvel’s Spider-Man: Miles Morales and Ratchet and Clank: A Rift Apart), make sure that you have 120 Hz enabled on your PlayStation 5 or PlayStation 5 Digital Edition.

To find out how to do so, you can check out this article.

How to enable 4K and 120 Hz gaming for PS5 and Xbox Series X on AORUS and GIGABYTE monitors

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You are able to play select PS5 and Xbox Series X videogames at the 4K resolution with a frame rate of up to 120 FPS on specific AORUS and GIGABYTE monitors. To find out how to do so, you can follow this guide at Seeking Tech.

Before we begin, it is important to note that this guide is based on the following HDMI 2.1 computer monitors:

  • AORUS FI32U Gaming Monitor
  • AORUS FV43U Gaming Monitor
  • AORUS FO48U Gaming Monitor
  • GIGABYTE M28U Gaming Monitor
  • GIGABYTE M32U Gaming Monitor

1. To start off, make sure you update your HDMI 2.1 gaming monitor to the latest firmware version as a new release may help improve the performance or compatibility with your game console.

2. Or course, you should also make sure you have the latest firmware update for your PS5 and/or Xbox Series X. The new release may help with the performance or compatibility for your console when it comes to being able to output 4K at 120 Hz on your monitor.

3. Once you have updated all your devices, connect your PS5 or Xbox Series X to the HDMI 2.1 port of your gaming monitor if you haven’t done so already.

Make sure you are using a HDMI 2.1 cable for the connection; otherwise, you won’t be able to output your console games at 120 frames per second and 4K resolution.

A HDMI 2.1 cable is already included with your PlayStation 5 or Xbox Series X box.

If you can’t find it, then you can purchase a new HDMI 2.1 cable. If you are looking for specific recommendations, then you can take a look at this article.

4. Once you made sure that everything is connected correctly, turn on your game console and monitor.

If the monitor isn’t displaying the input of your game console, then you need to switch over to it.

5. Next, you need to enable 120 Hz display on your game console.

If you have a PlayStation 5, then you need to take the following steps:

  • From the home screen, which is where you select which game to play, select the gear icon on the top right corner of the menu in order to get to Settings.
  • In the Settings menu, you then need to select Screen and Video.
  • After getting to the Screen and Video menu, select Video Output on the left column.
  • From the right side of the same Screen and Video menu, you then need to make sure that the “Enable 120Hz Output” setting is turned on.

If you have an Xbox Series X, then you need to do the following:

  • Head to the Settings menu.
  • Inside of Settings, you first need to select General on the left column.
  • On the right side of the same screen, you then need to select TV & display options.
  • In the Display section of the next screen, you need to change Resolution to 4K UHD.
  • In the same Display section, you then need to change the refresh rate to 120Hz.

Once you enable 120 Hz support for the game console, you should now be able to play select games at 120 frames per second in 4K.

Compatible desk and wall mounts for GIGABYTE M28U and M32U

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The M28U is a new 28″ 4K 144Hz gaming monitor released by GIGABYTE. If you want to mount this screen on a desk or wall, then you can check out this guide at Seeking Tech to find the most suitable options.

Mounting Specs

You can take a look at the mounting specifications for the GIGABYTE M28U and M32U below:

GIGABYTE M28U 28″ 144Hz Gaming Monitor Mounting Specifications

  • Dimensions without Stand: 636.5 mm x 372.3 mm x 63.1 mm
  • Weight without Stand: 11.42 lbs.
  • VESA Wall Mounting Pattern: 100 mm x 100 mm

GIGABYTE M32U 28″ 144Hz Gaming Monitor Mounting Specifications

  • Dimensions without Stand: 715.8 mm x 423.8 mm x 68.2 mm
  • Weight without Stand: 15.98 lbs.
  • VESA Wall Mounting Pattern: 100 mm x 100 mm

For the uninformed, the VESA Wall Mounting Pattern measures the horizontal and vertical distances of the four mounting screw holes located on the back of your computer monitor.

Desk mount example.

Compatible desk mount

If you are looking for a desk mount for your M28U or M32U, then the best option available is the Ergotron LX Desk Monitor Arm.

This mounting product offers a maximum extension distance of up to 25 inches in addition to a maximum lift distance of up to 13 inches. Furthermore, you will also be able to pan and rotate your 4K monitor at a full 360 degrees. The screen can also be tilted up to 70 degrees downwards or up to 5 degrees upwards.

In addition to supporting the 100 mm x 100 mm VESA Wall Mounting Pattern, this desk mount can also hold a maximum of 25 pounds. Therefore, it should be compatible with the GIGABYTE M28U.

For installation, the LX Desk Monitor Arm comes with a desk clamp, grommet mount as well as a 13-inch-tall pole.

You can purchase the single-monitor desk mount, which comes with a 10-year warranty, on Amazon with the following link:

Compatible dual monitor desk mounts

If you want to place the M28U or M32Uside-by-side with another monitor, then we suggest getting the Ergotron HX Desk Dual Monitor Arm.

With this product, you will be able to extend your monitors at up to 24.5 inches and lift at up to 11.5 inches. It also features 360-degree rotation, 70-degree downward tilt and 5-degree upward tilt.

This dual mount desk mount fits the 100 mm x 100 mm VESA Wall Mounting Pattern and can hold 17.5 pounds for each monitor. Thus, it should support the GIGABYTE M28U and M32U.

The product comes with a desk clamp, grommet mount and 10-year warranty. If you are interested, you can buy it from Amazon with the following link:

If you want to stack the M28U or M32U with another monitor instead, then you should get the Ergotron LX Dual Stacking Monitor Arm.

This product comes with a 23-inch pole, giving you a 25-inch extension in addition to 13-inch lift. Your monitors can also be panned and rotated at up to 360 degrees.

The LX Dual Stacking Monitor Arm supports the 100 mm x 100 mm VESA Wall Mounting Pattern and is capable of holding two monitors that can weigh up to 20 pounds each. So, it should be compatible with the M28U and M32U.

This mounting product also comes with a heavy-duty desk clamp base, grommet mount and 10-year warranty.

If you are interested, you can purchase this stacking mount on Amazon with the following link:

Compatible wall mount

If you would rather mount your GIGABYTE M28U or M32U on a wall, then we recommend taking a look at the Ergotron HX Wall Monitor Arm.

With this product, your 4K PC monitor can be extend at a maximum of 25 inches, lifted at a maximum of 11.5 inches, rotated at a maximum of 180 degrees, panned at a maximum of 360 degrees, tilted upwards at a maximum of 70 degrees and tilted downwards at a maximum of 5 degrees.

The HX Wall Monitor Arm should be compatible with the M28U as it supports the 100 mm x 100 mm VESA Wall Mounting Pattern and weights of up to 28 pounds.

You can purchase this single-stud monitor wall mount, which has a 10-year warranty, with the following Amazon link:

Compatible dual monitor wall mount

If you want a wall mount to hold your M28U or M32U with another monitor side-by-side, then you should get the Ergotron HX Wall Dual Monitor Arm.

With this product, you monitors can be extended at up to 23.9 inches, lifted at up to 11.5 inches, rotated at up to 180 degrees, panned at up to 350 degrees, titled upwards at up to 70 degrees and tilted downwards at up to 5 degrees.

The HX Wall Dual Monitor Arm fits the 100 mm x 100 mm VESA Wall Mounting Pattern and is capable of holding two monitors that weigh 17.5 pounds each.

You can buy the dual monitor wall mount on Amazon with the following link: