You may notice that you may missed out on some cinematics and conversations when playing Diablo IV. To see how you can potentially fix these story issues, you can take a look at this troubleshooting article from Seeking Tech.
Based on our experience, the missing cut scenes and dialogues occur when we are playing cooperatively with other players online. These bugs can occur regardless of whether you are playing on PC, PlayStation 4, PlayStation 4 Pro, PlayStation 5, Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X.
The skipping glitch is more likely to happen when you are further away from the player who initiated to cinematic or conversation. With that said, you may miss out on these story elements even if you standing at close range as well.
For the best results, we recommend that you coordinate with your other party members by pressing the button to initiate a conversation with the NPC at the same time. Hopefully, you won’t miss out on any story by using this method.
If you did end up missing out on any of the cut scenes and/or conversations, then we suggest that you look it up on YouTube if you don’t feel like starting over.
Hopefully, the development team at Activision Blizzard will fix this problem in a future update. Therefore, you should make sure that you have the latest patch downloaded for this action role-playing game.
Until the missing cut scenes and conversations get addressed by the company, we recommend just following the temporary fixes we mentioned earlier in this article.