If you are experiencing issues when using your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, then you might want to consider factory resetting the television. To find out how to do so, you can take a look at this tutorial at Seeking Tech.
How to factory reset A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K via the home screen
If you can access the home screen of your 2022 Sony television set, then you will be able to factory reset the device by taking the following steps:
1. To start off, turn on your TV.
2. On the remote controller of your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K, you need to press the home button in order to open the home screen.
3. From the home screen, go to Settings.
4. In the Settings menu, you then need to head to Storage & Reset.
5. Afterwards, you need to select Factory Data Select.
6. You then need to select Erase Everything.
7. If the TV asked to enter a password, then you need to enter the password you previously set for the Parental Lock.
8. Finally, select Yes to start the factory resetting process.
How to factory reset A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K via the help menu
If you can’t access the home screen of your Sony television, then you can use the Help Guide menu to factory reset the device.
In order to do so, you need to do the following:
1. Turn on your TV set if you haven’t done so already.
2. On the TV remote, you need to press the Help button to bring up the Help Guide menu.
3. Inside the Help Guide menu, you need to select How to use your TV.
4. Next, you need to go to Settings.
5. Afterwards, select Configuring the TV.
6. You then need to select TV.
7. Select Settings.
8. In the TV section of the next screen, select Storage & Reset.
9. Next, you need to select Factory Data Select.
10. Select Erase Everything.
11. Enter your Parental Lock if you are asked to enter a password to continue.
12. Select Yes to start the factory reset.
How to force a factory reset for A80K, A90K, A95K, X80K, X85K, X90K, X95K and Z9K
If you can’t use the home or help menus, then you would need to force a factory reset for your Sony A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K. In order to do so, you need to press the following steps:
1. Turn off your television set if you haven’t done so already.
2. Unplug the TV’s power cord from the power outlet.
3. Press and hold the power and volume down buttons located on your television. If you TV only has a power button, then you only need to hold that down.
4. While holding the buttons, plug the TV back into the power outlet.
5. Keep holding the buttons until you see a white light coming from the LED indicator.
6. The television will start the factory data resetting process, which will take several minutes. During this process, it will turn itself on and off two times.
Once you initiated the factory reset using either of the two aforementioned methods, you then need to wait until the TV is done with the process. Once it is completed, it will let you know.
Afterwards, you need to go through the initial set up process if you want to use your A80K, A90K, A95K, X80K, X85K, X90K, X95K or Z9K again.