You may experience issues trying to connect the 3rd Generation Alexa Voice Remote that comes with the 3rd Generation Fire TV Stick, Fire TV Stick 4K and Fire TV Stick 4K Max.
You can check out this troubleshooting guide at Seeking Tech to see how you can fix the pairing issues with your streaming stick.
1. The first step we recommend taking is to reposition the 3rd Gen Alexa Voice Remote.
The remote should be withing 10 feet of the 3rd Gen Fire TV Stick, Fire TV Stick 4K or Fire TV Stick 4K Max.
You should also make sure that are no physical objects in between the line of sight between the remote and streaming player.
Furthermore, you may want to remove other wireless devices that are withing close proximity of your remote and Fire TV stick.
2. You can also try power cycling the 3rd Gen Alexa Voice Remote, which you can do be sliding the battery cover out from the back of the remote and then removing both AAA batteries. After waiting for 60 seconds, you can then place the same AAA batteries back into the remote.
3. You may want to get new AAA batteries for your remote controller.
4. Power cycling your Amazon 3rd Gen Fire TV Stick, Amazon Fire TV Stick 4K or Amazon Fire TV Stick 4K Max may also help with the pairing issues.
In order to do so, simply unplug the Fire TV from the power outlet and then wait for 60 seconds. After that time period has passed, plug the Fire TB back into to power outlet.
5. Furthermore, you can use the Fire TV app to pair your 3rd Gen Alexa Voice Remote.
The smartphone app can be downloaded from the Apple App Store if you have an iPhone or Google Play Store if you have an Android phone.
6. If none of the aforementioned solutions worked, then the last step you can take to fix the pairing issues is to reset your remote controller.
In order to do so, you need to take the following steps:
- Unplug the 3rd Gen Fire TV Stick, Fire TV Stick 4K or Fire TV Stick 4K Max from the power outlet.
- Wait 60 seconds.
- On your 3rd Gen Alexa Voice Remote, press and hold the Left button on the navigation circle, Menu button and Back button at the same time for 12 seconds.
- After 12 seconds have passed, release all three buttons and then wait 5 seconds.
- After waiting for 5 seconds, remove the batteries from the remote.
- You can now plug your 3rd Gen Fire TV Stick, Fire TV Stick 4K or Fire TV Stick 4K Max back into the power outlet.
- Wait for another 60 seconds.
- After 60 seconds have passed, you can put the batteries back into the 3rd Gen Alexa Voice Remote.
- Press the Home button on the remote. If the remote starts to blink blue then it indicates that the controller has be successfully paired to the streaming stick.
- If you don’t see your remote blinking blue, then you need to press and hold the Home button for 10 seconds to pair it again.
If none of the aforementioned solution helped, then you might want to consider getting your remote replaced or repaired. Keep in mind that you can still control the 3rd Gen Fire TV Stick, Fire TV Stick 4K or Fire TV Stick 4K Max by using your smartphone, or tablet, as a remote controller via the aforementioned Fire TV app.