Sony SRS-XP700

How to fix sound issues with the SRS-XG500, SRS-XP500 and SRS-XP700

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When using the Sony SRS-XG500, SRS-XP500 and/or SRS-XP700 X-Series Portable Wireless Speakers, you may experience sound-related issues that may include the following:

  • Distorted sound
  • Humming
  • Low sound level
  • No sound
  • Noise
  • Sound from only one speaker when multiple speakers are connected

If you are experiencing any of the above issues, then you can follow this troubleshooting guide at Seeking Tech to find some potential fixes.

Check the Power and Bluetooth Indicators

The first step we recommend taking is to check the power and Bluetooth indicators on your speaker.

The power indicator on your speaker should be green when it is turned on.

If the Bluetooth indicator is blinking twice, then that means that it hasn’t been paired to another device yet. If the Bluetooth indicator is blinking once, then that means that it is searching for the device that it was previously paired with.

If the Bluetooth indicator stays lit, then it means that it is currently paired with another device.

If you are having pairing issues, then you can check out this tutorial.

Check the Connections

If your power and Bluetooth indicators are normal, then the next step we suggest taking is to check what is connected to your speaker.

If you are using Bluetooth and have something plugged into the stereo mini jack, USB Type-A port and/or the mic/guitar input, then we recommend disconnecting all of the plugs to see if doing so will resolve any of the aforementioned audio problems.

If you are using the stereo mini jack, then you should make sure that the audio cable is properly connected.

If you are using a computer, smartphone and/or other device with an operating system, try to change the audio output settings (such as disabling the equalizer function).

If your speaker is paired with the other device using the Bluetooth connection, the other device may support “Priority on sound connection (SBC).” So, if possible, make sure you are using the “Priority on sound connection (SBC)” setting.

You should also keep in mind that any device that have a built-in radio or turner cannot be connected over Bluetooth with the SRS-XG500, SRS-XP500 and SRS-XP700 due to the noise that may potentially occur.

Recharge the Internal Battery

If your speaker is running low on battery, then the sound level will be lowered as well. If you believe that this is leading to your audio issues, then you can try turning off your speaker and then recharging its internal battery.

Repositioning Your Speaker

The next step you can take to resolving the sound issues with your SRS-XG500, SRS-XP500 and/or SRS-XP700 is to reposition your speaker.

Move your speaker away from a television, radio and/or tuner as the noise may interfere with the sound output of your speaker.

If you are using the Bluetooth connection, you should also avoid using your Sony speaker anywhere close to a microwave oven as well as other Bluetooth and Wi-Fi devices as these may interfere with the wireless connection of the speaker.

Furthermore, you should also move the speaker as close as possible to the device it is connected to via Bluetooth. You should make sure that there aren’t any physical obstacles in-between as they may hinder the wireless connection.

Updating the Firmware

The one last solution you can try, if none of the aforementioned fixes worked in resolving your audio issues, is to update the firmware on your speaker.

To do so, you need to take the following steps:

1. Make sure you have an Android or iOS device that can be paired with the SRS-XG500, SRS-XP500 and SRS-XP700 speaker. This device also be able to be compatible with the Sony | Music Center App.

2. Download and install the Sony | Music Center App from either Apple Store or Google Play Store.

3. Connect your speaker to a power source as you can’t update its firmware if it is running on battery.

4. Turn on your speaker and make sure that it is paired with the device that has the Sony | Music Center App installed.

5. Open the Sony | Music Center App

6. If a new software version for your speaker is available, the app will send out a notification that will prompt you for an update.

7. Follow the on-screen instructions to complete the firmware update.

Hopefully, the new firmware will fix your audio issues.

How to fix pairing issues with SRS-XG500, SRS-XP500 and SRS-XP700

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The SRS-XG500, SRS-XP500 and SRS-XP700 are three new X-Series Portable Wireless Speakers from Sony. If you are having problems with trying to pair these speakers to another device using Bluetooth, then you can follow this guide at Seeking Tech to find some potential fixes.

Before we begin, you should know that this troubleshooting guide will cover the following speakers:

  • Sony XG500 X-Series Portable Wireless Speaker (SRS-XG500)
  • Sony XP500 X-Series Portable Wireless Speaker (SRS-XP500)
  • Sony XP700 X-Series Portable Wireless Speaker (SRS-XP700)

SRS-XG500, SRS-XP500 and SRS-XP700 Bluetooth Indicators

The first step we recommend taking is to turn on your Sony X-Series Portable Wireless Speaker and then look at the indicator next to the Bluetooth symbol on the speaker.

If you see that the light is flashing two times, this indicates that the speaker has not yet been paired to another Bluetooth device.

If you see that the indicator is flashing once slowly, then this indicates that the speaker is searching for the Bluetooth device that it was previously paired with.

If the indicator stays lit up, then this indicates that it is connected to a Bluetooth device.

How to pair the SRS-XG500, SRS-XP500 and SRS-XP700

If you have not yet initially set up Bluetooth pairing with the X-Series Portable Wireless Speaker and the device you want to connect it to, then you need to take the following steps:

1. First off, make sure that the other device is turned on and the Bluetooth for it is enabled.

If the other device uses an operating system, then the following are supported by the three speakers:

  • iOS 10.0 or later
  • macOS Catalina version 10.15
  • Windows 10
  • Windows 8.1

2. Turn on your speaker and then press the Bluetooth button to put it in pairing mode (the indicator next to it will flash two times). You should also hear a voice saying “Bluetooth Pairing” coming out of the speaker.

3. Go to the Bluetooth menu on the other device where you can add the speakers.

On Windows 10, you will find it by going to Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth.

On a Mac, you will find this menu by going to System Preferences > Bluetooth.

Note: If you are trying to pair your speaker with another device that don’t have an operating system or any sort of menu, try to press the Bluetooth button (or its equivalent) on the other device in order to start the pairing.

4. The model number for your speaker (SRS-XG500, SRS-XP500 or SRS-XP700) should show up on the Bluetooth menu on the other device. Select it to being the pairing procedure.

5. If the other device you are trying to pair your speaker with asked for a passkey, passcode, password, PIN code or PIN number, then you need to input 0000.

How to fix Bluetooth pairing issues with SRS-XG500, SRS-XP500 and SRS-XP700

If you are still having trouble trying to pair your X-Series Portable Wireless Speaker to another device, you can try doing the following:

1. Try moving the speaker and the other device closer together. Sony recommends that both should be within 1 meter (or 3.2 feet) when pairing.

2. You should also make sure that there is a direct line a sight between the speaker and the other device. Remove any objects that may be block the line of sight as these obstacles may weaken the Bluetooth communication signal.

3. You should also make sure that there are no other wireless devices within the same pairing range. Wi-Fi devices, other Bluetooth devices and even a microwave oven may weaken the Bluetooth signal between the speaker and the device you want to pair it with.

Resetting the SRS-XG500, SRS-XP500 and SRS-XP700

If repositioning and removing any potential interference did not resolve your pairing issues, you can try resetting both your speaker as well as the device you are trying to pair it with.

To reset the SRS-XG500, SRS-XP500 and SRS-XP700, you need to press and hold the power button for around 8 seconds.

How to factory reset the SRS-XG500, SRS-XP500 and SRS-XP700

If a normal reset does not work, you can try restoring your speaker to its factory default settings.

To do so, make sure your SRS-XG500, SRS-XP500 or SRS-XP700 is turned on.

Afterwards, press and hold both the Play/Pause and Mega Bass buttons at the same time for five seconds.

Your Sony speaker should then be restored to its factory default settings.

How to update the firmware for SRS-XG500, SRS-XP500 and SRS-XP700

You can also try updating the firmware for the speakers as the latest software version may fix your pairing issues.

To do so, you need to do the following:

1. Make sure that your speaker is turned on and plugged into a power outlet as you can’t run the update if you are using the internal battery for power.

2. Download and install the Sony | Music Center App from the Apple App Store or Google Play Store on a compatible device.

3. Make sure that the device with the Sony | Music Center App is paired with the speaker.

4. Open the Sony | Music Center App.

5. If there’s is an update available, you will get a notification. Follow the onscreen instructions to complete the firmware update.