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How to fix sound issues with the SRS-XG500, SRS-XP500 and SRS-XP700

When using the Sony SRS-XG500, SRS-XP500 and/or SRS-XP700 X-Series Portable Wireless Speakers, you may experience sound-related issues that may include the following:

  • Distorted sound
  • Humming
  • Low sound level
  • No sound
  • Noise
  • Sound from only one speaker when multiple speakers are connected

If you are experiencing any of the above issues, then you can follow this troubleshooting guide at Seeking Tech to find some potential fixes.

Check the Power and Bluetooth Indicators

The first step we recommend taking is to check the power and Bluetooth indicators on your speaker.

The power indicator on your speaker should be green when it is turned on.

If the Bluetooth indicator is blinking twice, then that means that it hasn’t been paired to another device yet. If the Bluetooth indicator is blinking once, then that means that it is searching for the device that it was previously paired with.

If the Bluetooth indicator stays lit, then it means that it is currently paired with another device.

If you are having pairing issues, then you can check out this tutorial.

Check the Connections

If your power and Bluetooth indicators are normal, then the next step we suggest taking is to check what is connected to your speaker.

If you are using Bluetooth and have something plugged into the stereo mini jack, USB Type-A port and/or the mic/guitar input, then we recommend disconnecting all of the plugs to see if doing so will resolve any of the aforementioned audio problems.

If you are using the stereo mini jack, then you should make sure that the audio cable is properly connected.

If you are using a computer, smartphone and/or other device with an operating system, try to change the audio output settings (such as disabling the equalizer function).

If your speaker is paired with the other device using the Bluetooth connection, the other device may support “Priority on sound connection (SBC).” So, if possible, make sure you are using the “Priority on sound connection (SBC)” setting.

You should also keep in mind that any device that have a built-in radio or turner cannot be connected over Bluetooth with the SRS-XG500, SRS-XP500 and SRS-XP700 due to the noise that may potentially occur.

Recharge the Internal Battery

If your speaker is running low on battery, then the sound level will be lowered as well. If you believe that this is leading to your audio issues, then you can try turning off your speaker and then recharging its internal battery.

Repositioning Your Speaker

The next step you can take to resolving the sound issues with your SRS-XG500, SRS-XP500 and/or SRS-XP700 is to reposition your speaker.

Move your speaker away from a television, radio and/or tuner as the noise may interfere with the sound output of your speaker.

If you are using the Bluetooth connection, you should also avoid using your Sony speaker anywhere close to a microwave oven as well as other Bluetooth and Wi-Fi devices as these may interfere with the wireless connection of the speaker.

Furthermore, you should also move the speaker as close as possible to the device it is connected to via Bluetooth. You should make sure that there aren’t any physical obstacles in-between as they may hinder the wireless connection.

Updating the Firmware

The one last solution you can try, if none of the aforementioned fixes worked in resolving your audio issues, is to update the firmware on your speaker.

To do so, you need to take the following steps:

1. Make sure you have an Android or iOS device that can be paired with the SRS-XG500, SRS-XP500 and SRS-XP700 speaker. This device also be able to be compatible with the Sony | Music Center App.

2. Download and install the Sony | Music Center App from either Apple Store or Google Play Store.

3. Connect your speaker to a power source as you can’t update its firmware if it is running on battery.

4. Turn on your speaker and make sure that it is paired with the device that has the Sony | Music Center App installed.

5. Open the Sony | Music Center App

6. If a new software version for your speaker is available, the app will send out a notification that will prompt you for an update.

7. Follow the on-screen instructions to complete the firmware update.

Hopefully, the new firmware will fix your audio issues.

If you want to see what the differences are between these speakers, then you can check out this guide.