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How to fix pairing issues with SRS-XG500, SRS-XP500 and SRS-XP700

The SRS-XG500, SRS-XP500 and SRS-XP700 are three new X-Series Portable Wireless Speakers from Sony. If you are having problems with trying to pair these speakers to another device using Bluetooth, then you can follow this guide at Seeking Tech to find some potential fixes.

Before we begin, you should know that this troubleshooting guide will cover the following speakers:

  • Sony XG500 X-Series Portable Wireless Speaker (SRS-XG500)
  • Sony XP500 X-Series Portable Wireless Speaker (SRS-XP500)
  • Sony XP700 X-Series Portable Wireless Speaker (SRS-XP700)

SRS-XG500, SRS-XP500 and SRS-XP700 Bluetooth Indicators

The first step we recommend taking is to turn on your Sony X-Series Portable Wireless Speaker and then look at the indicator next to the Bluetooth symbol on the speaker.

If you see that the light is flashing two times, this indicates that the speaker has not yet been paired to another Bluetooth device.

If you see that the indicator is flashing once slowly, then this indicates that the speaker is searching for the Bluetooth device that it was previously paired with.

If the indicator stays lit up, then this indicates that it is connected to a Bluetooth device.

How to pair the SRS-XG500, SRS-XP500 and SRS-XP700

If you have not yet initially set up Bluetooth pairing with the X-Series Portable Wireless Speaker and the device you want to connect it to, then you need to take the following steps:

1. First off, make sure that the other device is turned on and the Bluetooth for it is enabled.

If the other device uses an operating system, then the following are supported by the three speakers:

  • iOS 10.0 or later
  • macOS Catalina version 10.15
  • Windows 10
  • Windows 8.1

2. Turn on your speaker and then press the Bluetooth button to put it in pairing mode (the indicator next to it will flash two times). You should also hear a voice saying “Bluetooth Pairing” coming out of the speaker.

3. Go to the Bluetooth menu on the other device where you can add the speakers.

On Windows 10, you will find it by going to Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth.

On a Mac, you will find this menu by going to System Preferences > Bluetooth.

Note: If you are trying to pair your speaker with another device that don’t have an operating system or any sort of menu, try to press the Bluetooth button (or its equivalent) on the other device in order to start the pairing.

4. The model number for your speaker (SRS-XG500, SRS-XP500 or SRS-XP700) should show up on the Bluetooth menu on the other device. Select it to being the pairing procedure.

5. If the other device you are trying to pair your speaker with asked for a passkey, passcode, password, PIN code or PIN number, then you need to input 0000.

How to fix Bluetooth pairing issues with SRS-XG500, SRS-XP500 and SRS-XP700

If you are still having trouble trying to pair your X-Series Portable Wireless Speaker to another device, you can try doing the following:

1. Try moving the speaker and the other device closer together. Sony recommends that both should be within 1 meter (or 3.2 feet) when pairing.

2. You should also make sure that there is a direct line a sight between the speaker and the other device. Remove any objects that may be block the line of sight as these obstacles may weaken the Bluetooth communication signal.

3. You should also make sure that there are no other wireless devices within the same pairing range. Wi-Fi devices, other Bluetooth devices and even a microwave oven may weaken the Bluetooth signal between the speaker and the device you want to pair it with.

Resetting the SRS-XG500, SRS-XP500 and SRS-XP700

If repositioning and removing any potential interference did not resolve your pairing issues, you can try resetting both your speaker as well as the device you are trying to pair it with.

To reset the SRS-XG500, SRS-XP500 and SRS-XP700, you need to press and hold the power button for around 8 seconds.

How to factory reset the SRS-XG500, SRS-XP500 and SRS-XP700

If a normal reset does not work, you can try restoring your speaker to its factory default settings.

To do so, make sure your SRS-XG500, SRS-XP500 or SRS-XP700 is turned on.

Afterwards, press and hold both the Play/Pause and Mega Bass buttons at the same time for five seconds.

Your Sony speaker should then be restored to its factory default settings.

How to update the firmware for SRS-XG500, SRS-XP500 and SRS-XP700

You can also try updating the firmware for the speakers as the latest software version may fix your pairing issues.

To do so, you need to do the following:

1. Make sure that your speaker is turned on and plugged into a power outlet as you can’t run the update if you are using the internal battery for power.

2. Download and install the Sony | Music Center App from the Apple App Store or Google Play Store on a compatible device.

3. Make sure that the device with the Sony | Music Center App is paired with the speaker.

4. Open the Sony | Music Center App.

5. If there’s is an update available, you will get a notification. Follow the onscreen instructions to complete the firmware update.

You can see what the differences are between these speakers with this comparison.