If you are experiencing problems with the DualSense Edge, then a common troubleshooting step you can take is to reset the controller. To find out how to do so, you can follow this Seeking Tech guide.
1. To start off, we recommend that you turn off the controller and disconnect it from the connected device.
In order to turn off the DualSense Edge, you can hold the PS button until you no longer see any lights coming out of it.
To disconnect the controller from the other device, you can try temporary turning off the device and disabling its Bluetooth connection. If the other connected device is a PlayStation 5 or PlayStation 5 Digital Edition console, then you can simply unplug the power cord from the power outlet.
By disconnecting the controller, it should prevent you from accidentally turning on the gamepad when you are trying to reset it.
2. Once you are ready, turn the DualSense Edge over to the back side, preferably on a flat and smooth surface so that you don’t end up scratching or damaging it.
You should be able to find a small hole in the middle of the black bottom part. The reset button is located at the bottom of the hole.
3. In order to press the Reset button, you need to use a pin that is thin enough to fit into the hole.
In our case, we used a thin sewing pin, which we were able to fit into the small hole in the back of the controller without any problems.
4. Push the pin down until you feel a little bit of resistance, which indicates that you reach the reset button. Keep pushing the pin to press the button down.
5. Once you have reset your DualSense Edge controller, you need to pair it again to the connected device. To see how you can pair the premium gamepad to your PlayStation 5 or PlayStation 5 Digital Edition console, you can check out this tutorial.
You can also check out this guide to see how you can upgrade the firmware of your controller via the PS5 console.