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How to fix Xbox One, Xbox Series S and Xbox Series X NAT issues when using an eero router

If you are connecting your Xbox One, Xbox One S, Xbox One X, Xbox Series S and/or Xbox Series X game console to an eero router, then you may get a “Moderate” or “Strict” error message when trying to play an online video game.

To see how you can fix these internet gaming connection issues, you can take a look this troubleshooting article at Seeking Tech.

Before we start, it should be noted that this guide is based on eero 6, eero 6+, eero Pro 6 and eero Pro 6E. With that said, these steps should apply to all the other eero routers as well.

How to enable UPnP on your erro router

The first step we recommend taking is to make sure you have UPnP enabled on your eero router. In order to do so, you need to take the following steps:

1. Open the eero app on your smartphone or mobile device.

2. Make sure you are signed into your eero account that this connected to your router.

3. In the eero app, tap the Settings icon.

4. Inside of the Settings menu, tap Advanced.

5. From the Advanced menu, make sure that UPnP is turned on.

Afterwards, test out the internet connection on your Xbox One, Xbox One S, Xbox One X, Xbox Series S or Xbox Series X.

You may need to refresh the connection on your game console for the changes be effective. To refresh the internet connection, you can simply restart the system.

How to open ports on your erro router for Xbox One and Xbox Series online gaming

If your Xbox console is still displaying the “Moderate” or “Strict” error message when you are trying to play an online game after enabling UPnP on your eero, then you can try opening some ports in the router by doing the following:

1. Open the eero app on your phone or mobile device.

2. Sign into your eero account if you haven’t done so already.

3. After signing into the application, tap the Settings icon.

4. Next, you need to tap Advanced.

5. In the Advanced menu, tap Reservations and Port Forwarding.

6. Afterwards, tap the “Add a reservation” option.

7. You should now see a list of devices. Here, you need to tap your Xbox console.

8. You then need to tap the “Open a port” option.

9. Follow the on-screen instructions.

You need to open the 88, 500, 3544 and 4500 ports from the UDP protocol.

You also need to open the 80 port from the TCP protocol.

Finally, you need to also open the 3074 and 53 ports from the UDP & TCP protocol.

Once you are done opening the ports, try to play an online game on your Xbox console. You may have to restart your game system in order to reset its internet connection for the port changes to apply.

10. If you are still having connection issues when trying to play an Xbox One or Xbox Series game online, then we recommend contacting eero for additional support.