When using your Sony WH-1000XM5 to watch a video or play a video game, you may notice that the audio may lag behind what is being shown on screen. This can be very apparent when someone is talking as the lip sync may look off.
To see how you can potentially fix this syncing issue, you can take a look at this guide from Seeking Tech.
1. The first step we recommend taking is to look at the settings menu of the device that is connected to your WH-1000XM5. Some devices have an audio delay, or a similar-sounding, setting where you can adjust the audio to match the video.
2. There is also a possibility that the audio lag issues may not be related to the WH-1000XM5 at all. Instead, the connected device may have some problems when it comes to processing the audio and/or video.
In this case, we recommend that you try restarting the device. You should also keep the connected device up to date when it comes to firmware. Last but not least, a factory reset may help fix the audio delay problem as well.
3. Furthermore, you can try testing out other videos or video games. If audio syncs up just fine with other media, then the issue is most likely isolated to a specific video or game.
For a problematic game, you can try updating it to the latest available patch to see if doing so will fix the problem. For a problematic video, you can try updating the media app.
You can also try closing the game/or app and then reopening it again to see if the audio delays are fixed.
4. A weak Bluetooth connection may also audio to go out of sync.
To better a better Bluetooth connection, move the WH-1000XM5 closer to the connected device.
You should also make sure that there aren’t any solid objects that may block the connection between the headphones and the connected device. Furthermore, other nearby wireless devices could also cause issues when it comes to Bluetooth.
5. It is important to note that Bluetooth in general will introduce audio delay. If you want a lag-free experience when watching a video and/or playing a video game, then you need to the WH-1000XM5 as a wired headset.
To do so, you should use the headphone cable that came with the product to connect it to the other device. To find out more information about utilizing the Sony WH-1000XM5 as a wired headset, you can take a look at this article.
6. Updating the firmware of WH-1000XM5 may also shorten the audio lag. If you can’t seem to update this headset, then you can take a look at this article.
7. You can also try resetting the wireless headphones. If resetting the device did not make the audio delay go away, then you can try a factory reset, which will restore the product to its original factory default settings.
To see how you can reset and factory reset the Sony WH-1000XM5, you can check out these directions.