Although the Sony WH-1000XM5 is mainly designed to be wireless, the headset also comes with a headphone cable. If you are experiencing issues when using this cable, then you can take a look at this troubleshooting article from Seeking Tech.
Can the WH-1000XM5 be used as a wired headset?
The Sony WH-1000XM5 can be used as a wired headset. For best compatibly, make sure you are using the headphone cable that came with the product.
You should also make sure that the other device has a headphone cable input jack. Otherwise, you won’t be able to connected the two using the cable.
How to connect the WH-1000XM5 by using a wired connection
In order to use the WH-1000XM5 through a wired connection, you need to take the following steps:
1. Use the headphone cable that came with the Sony WH-1000XM5.
2. Plug the straight end of the cable into the headphone cable input jack located on the left ear cushion of the WH-1000XM5. You should hear an audible click.
3. Plug the other end of the headphone cable, which should have a 90-degree angle, to the headphone cable input jack to the other device.
How to enable Ambient Sound Mode, High-Resolution Audio and Noise Cancellation when using a wired connection
If you are using a wired connection for your Sony WH-1000XM5, then you may have issues trying to enable Ambient Sound Mode, High-Resolution Audio and/or Noise Cancellation. In order to use these features, you need to do the following:
1. First off, you need to make sure you have these Ambient Sound Mode, High-Resolution Audio and/or Noise Cancellation enabled on the “Sony | Headphones Connect” app. In order to do so, start by disconnecting the headphone cable from the WH-1000XM5.
2. Next, you need to connect the WH-1000XM5 wirelessly to a smartphone or mobile device that has the “Sony | Headphones Connect” app.
3. Open the “Sony | Headphones Connect” app.
4. Makes sure that the Ambient Sound Mode, High-Resolution Audio and/or Noise Cancellation features are enabled.
5. Next, you can disconnect the WH-1000XM5 from the smartphone or mobile device and then reconnect the headphone cable.
6. Make sure that the WH-1000XM5 is turned on in order to use Ambient Sound Mode, High-Resolution Audio and/or Noise Cancellation.
Can you still use WH-1000XM5 as a wired headset while it is turned off?
You are still able to use the WH-1000XM5 as a wired headset while it is turned off. Instead of using its internal battery, the headphones will get its power source from the connected device instead.
When using a wired connection, the Ambient Sound Mode, High-Resolution Audio and/or Noise Cancellation will be disabled while the headset is turned off.
How to fix calling issues when using a wired connection
If you get a call on your smartphone while it is connected to the WH-1000XM5 via the headphone cable, you may not be able to hear the caller’s voice through the headphones.
To fix this problem for furure calls, you need to do the following:
1. Disconnect the headphone cable from the WH-1000XM5.
2. Connect the WH-1000XM5 wirelessly to a smartphone or mobile device that has the “Sony | Headphones Connect” app.
3. Open the “Sony | Headphones Connect” app.
4. Disable the Speak-to-Chat setting.
5. Disconnect the WH-1000XM5 from the smartphone or mobile device.
6. Reconnect the headphone cable.