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How to reset and factory reset the WH-1000XM5

If your WH-1000XM5 doesn’t seem to be working as intended, or simply not working at all, then you might want to reset the wireless headphones. A factory reset may also be helpful when it comes to potentially fixing your problem.

About resetting the WH-1000XM5

By resetting the Sony WH-1000XM5, you will restart the headphones, which may help resolve the issue you are experiencing. By performing this action, the device will still remember your pairing information and customized settings.

How to reset the WH-1000XM5

In order to reset the Sony WH-1000XM5, we recommend that you take the following steps:

1. Before you start, make sure you have the USB Type-C to USB Type-A cable that came with your WH-1000XM5. While you can use a similar cable, it is not guaranteed to work when it comes to resetting the headphones.

2. Plug the USB Type-C end of the cable to the USB Type-C port of the WH-1000XM5.

3. Next, you need to plug the other USB Type-A end of the cable to a power source, which could be an USB AC adaptor or a device that supports USB charging.

4. Press the power button and NC/AMB button at the same time in order to reset the headphones. Both of these buttons are located on the left ear cup.

About factory resetting the WH-1000XM5

If a normal reset didn’t resolve your specific problem with the Sony the WH-1000XM5, then you might want to perform a factory reset. By doing so, you will delete the pairing information and customized settings you have on the headphones.

So, if you would like to use the product again, you will need to pair it to the device and then use the Sony | Headphones Connect app in order to change to the settings you want.

How to factory reset the WH-1000XM5

In order to factory reset the Sony WH-1000XM5, you need to do the following:

1. Before doing anything else, you should make sure that the headphones can be turned on as it needs to have enough battery life to complete the process.

To turn on the WH-1000XM5, press and hold the power button for 2 seconds.

2. After making sure that the device can be powered on, press and hold the power button for 2 seconds in order to turn it off.

3. With the headphones turned off, remove the USB Type-C to USB Type-A cable if you have it connected.

4. Next, you need to press and hold both the power button and NC/AMB button for 7 seconds.

5. If done correctly, you should see the status indicator in between the power button and NC/AMB button blink blue 4 times. This indicates that the factory resetting process has been completed.

If you want to use the Sony WH-1000XM5 again after the factory reset to the same device as before, you will first need to delete the pairing information for the headphones on the other device. Afterwards, you should be able to pair the WH-1000XM5 to the device and then use the Sony | Headphones Connect app to customize the various settings for the product.