If the L2 and R2 button of the PlayStation VR2 Sense Controllers are not working correctly, or at all, then you can take a look at this troubleshooting article from Seeking Tech.
1. For the first step, we recommend checking to see if the L2 and R2 buttons are registering correctly. In order to do so, you can try taking the following steps:
- To start off, you need to connect the problematic PlayStation VR2 Sense Controller to a computer.
- Next, you need to visit the Gamepad-Tester website.
- With the controller connected to the computer, press any buttons on it while you are on the website.
- You should see a testing page on the website. Press down on the trigger and you should see a number appear. For the L2 and R2, these buttons should register 0.00 when not pressed. When pressed fully down, these triggers should show a value of 1.00.
2. If you are getting different results, then the triggers may not be registering a full range of movement.
In this case, you can try loosening L2 and R2. In order to do so, you can try blowing air inside the seams of the L2 and/or R2 buttons.
Furthermore, you can try quickly and forcibly pressing down on the triggers, wigging the button to the left and right side and then letting go. Keep repeating these flicks until you see the desired results from the Gamepad-Tester website.
3. If the triggers are still not working, then you can try turning the controller off by pressing and holding the PS button for around 10 seconds.
Once the problematic VR 2 Sense page has been turned off, press the PS button again to turn it back on. Afterwards, test the LR or R2 button to see if it is functional.
4. You can also reset the Sense controller by sticking a pin in the tiny hole and then pressing the reset button. You can find these holes in the following location:
Once you are done resetting the controller, you need to pair it again to your PlayStation 5 or PlayStation 5 Digital Edition console. This means that you need to connect the controller to the console via a USB cable and then press the PS button to pair.
4. The unresponsive triggers may also be software related.
In you think that this is the case, then you can try restarting your PS5 to see if doing so will make the L2 and R2 buttons work when you try to play a PS VR2 game again.
5. Of course, you should also keep your games, PlayStation VR2 headset, PlayStation VR Sense Controller and PlayStation 5 all updated to the latest versions. There are some instances where these buttons will work for one game but not another.
A new patch or firmware release may help fix your problems with the triggers.
6. If you still can’t these two buttons to work as intended, then we suggest contacting the support team at PlayStation for additional help. If you are still under warranty, then you should be able to get a replacement for a hardware-related problem.