Smartphone

When using your Sony Xperia PRO-I, you may experience crashing, freezing, random restarting and/or slowdowns. To see how you can potentially fix these issues, then you can check out this troubleshooting guide from Seeking Tech.

1. If you were using an app when the problems occurred, then we recommend closing the app if possible. The issue could be isolated to the current application or a combination of conflicting applications.

If you are only seeing problems when trying to use multiple apps at the same time on the Xperia PRO-I, then we recommend closing all the apps you have opened. Afterwards, you can try opening the apps one by one to see if a certain application, or a combination of applications, is the cause of the crashes or slowdowns.

2. You can also try updating the firmware of your smartphone as well as the software versions of the applications.

To update your apps, go to the Play Store app, tap your account icon and then select Manage apps & devices > Update all.

To update the firmware for your phone, go to the Settings app and then select System > Advanced > Software update.

3. Moreover, you can try clearing the data, cache and settings of the applications you have installed on the phone.

To do so, open the Settings app.

To clear app data, select Apps & notifications and then select an app. Next, you need to select Storage & cache > Clear storage > OK.

To clear app cache, tap Apps & notifications and then pick an app, Afterwards, tap Storage & cache > Clear cache.

To clear app settings, go to Apps & notifications and then choose an app. You then need to select Advanced > Open by default > Clear defaults.

4. If the internal storage of the Sony Xperia PRO-I is almost filled up, then your phone may end up crashing, freezing and/or slowing down.

Therefore, we recommend deleting any apps you don’t use often. You can also delete any photos or videos you have on your internal storage.

The Sony Xperia PRO-I supports microSD cards as you can add an additional 1 TB of storage. So, instead of deleting some files, you might want transfer them over to a memory card instead.

To learn more about microSD card compatibility for this phone, as well as how you can insert and format your card, you can take a look at this tutorial.

5. If your smartphone is unresponsive or not responding normally, then we recommend restarting it by pressing and then holding until the power menu shows up. Afterwards, you need to select Restart.

If you have low battery level, the restart process could fail. Therefore, you should make sure that you plug your phone into a power source if it has low battery life.

If your phone is also experiencing battery drain issues, then you can check out this guide.

6. If the Xperia PRO-I is completely frozen and not responding to any of your touchscreen gestures, then you can try forcing it to shut down.

In order to force your phone to completely turn off, press and hold the Volume Up and Power keys at the same time. When the phone vibrate once, keep holding the same two keys for a few more seconds until it vibrates three more times.

After shutting down the phone, try to turn it back on again to see if it starts functioning normally again.

7. The crashing, freezing, random restarts and slowdowns could also be related to your Sony phone overheating.

The recommended operating temperature for the Sony Xperia PRO-I is -10°C to +35°C (or +14°F to +95°F). If the temperature exceeds +35°C or +95°F, then the phone may lower its performance until the temperature could be regulated.

To find out how you can prevent the Xperia PRO-I from overheating, and cool it down when it does overheat, you can check out this guide.

8. You can also use the software repair feature of the Xperia Companion to potentially fix your problems.

To do so, you need to download the program to your computer or Mac.

After installation, open the program and then select “Software repair.” You can then follow the on-screen instructions to repair the software portion of your Xperia PRO-I.

9. One last step you can take if the aforementioned solutions did not work is to factory reset your phone. This process will erase all your personal data and custom settings on the device. Therefore, we highly recommend backing up the data stored on your phone before starting.

With your data backed up, open the Settings app and then select System > Advanced > Reset options. In the next screen select Erase all data (factory reset) and then Erase all data. Input your screen unlock pattern, PIN or password to continue and then select Erase all data to start the process.

10. If you are still experiencing crashing, freezing, random restarts and/or slowdowns after trying all of the above-mentioned actions, then you can try contacting Sony about potentially getting your phone repaired.

With the Sony Xperia PRO-I smartphone, you can take a screenshot capture of the content currently being shown on the display screen.

To find out the multiple ways to do so, you can take a look at this step-by-step tutorial at Seeking Tech.

What type of screenshot can you take with the Sony Xperia PRO-I?

You should be able to take a vast majority of screenshot captures that are shown on the display screen of the Sony Xperia PRO-I.

With that said, apps can black out any screenshots if there are any sensitive personal information about you being shown. Furthermore, some media apps will also block screen captures of any content, such as videos, that come with copy protection.

How to take a screenshot with Xperia PRO-I with buttons

The default way to capture a screenshot on the Sony Xperia PRO-I is by using the buttons on the smartphone.

To find out how to do so, you can take the following steps:

1. First off, you need to locate the Volume Down button and Power button.

Of course, the Volume Down key should by directly below the Volume Up key. Both Volume buttons should be the top most key if you are holding the Xperia PRO-I in a vertically upright position.

The Power button should be the middle key if you are holding the phone in the aforementioned vertically upright position.

2. In order to take a screenshot, you need to press and hold the Volume Down button and Power button at the same exact time.

3. After taking a screenshot, you can immediately edit or share it. Otherwise, it will be sent to the storage of your phone.

How to set up screenshot capture with a gesture on Xperia PRO-I

You can also create a gesture shortcut to capture a screenshot when using the Sony Xperia PRO-I. In order to do so, you need to do take the following steps:

1. First off, you need to open the Settings app for the phone.

2. On the initial page of the Settings application, select Display.

3. In the next screen, you then need to select Advanced.

4. Afterwards, select the “Side sense. “

5. You then need to select Gestures.

6. In Gestures, you can select the “Double-tap,” “Slide up” or “Slide down” options.

7. After selecting one of the aforementioned three gestures, you need to select the “Take a screenshot” button.

8. With the gesture-based screenshot capture set up, you will be able to take a screenshot by performing the gesture on the right middle edge of the Xperia PRO-I screen.

9. After capturing a screenshot on your phone by using a gesture, you will be able to immediately share or edit the image. Otherwise, the file will be put in the phone’s storage.

The Sony Xperia PRO-I smartphone comes equipped with a 4500 mAh capacity internal battery. If you are experiencing shorter than expected battery life, then you can take a look at this troubleshooting guide at Seeking Tech to see how you can fix the battery drain issues.

1. If you haven’t done so already, then you can slow down the battery drain by reducing the brightness level of the Xperia PRO-I’s screen.

2. You should also switch the display setting over to a dark theme or night theme as a black background uses less energy than a white background.

3. If you aren’t using the Bluetooth, mobile network, Wi-Fi or location services of the Xperia PRO-I, then you can turn them off.

4. Along with turning off Bluetooth, mobile network, Wi-Fi or location services individually, you can disable all these settings via the Airplane mode.

5. When you are not using home Wi-Fi network, make sure you disable roaming. This is because that feature uses more battery when trying to scan for your home Wi-Fi.

6. You can also disable location services, notifications and synchronizations from individual apps you have installed on your phone.

7. Of course, you can also uninstall any applications you have installed on the Sony Xperia PRO-I.

Keep in mind that some Google apps cannot be deleted. Therefore, you will need to disable these applications instead.

8. This smartphone uses more energy when you use the loudspeakers as opposed to using earphones, headphones or headsets. Therefore, you should make sure to use a listening device to stop the battery from depleting quickly.

9. It is also a good idea to restart the Xperia PRO-I as doing so will close all the processes that may have built up since the last reset.

10. Furthermore, you should use and store this Sony phone within the recommended temperature ranges.

• For operation, the range is -10°C to +35°C (or +14°F to +95°F).
• For non-operation, the range is +5°C to +35°C (or +41°F to +95°F).

11. You should also avoid overheating the Xperia PRO-I.

To see how you can prevent this phone from getting too hot, as well as how to cool it down, you can check out our previous tutorial with this link.

12. The Sony Xperia PRO-I do come with its own battery saver mode called the Stamina mode.

With this feature enabled, your phone will switch to a dark theme, lower the screen brightness level ain addition to disabling several features (such as image processing, rendering, background application synchronizations and streaming) in order to extend its battery usage.

To turn of Stamina mode, you need to open the Settings app and then go to Battery > Stamina mode. In the next screen select the “Turn on now” option.

13. Over time, the internal battery of the Xperia PRO-I will lose its effectiveness when it comes to storing energy.

To slow down this process, we recommend enabling Battery Care as this feature will set a charging limit to 80% or 90%. By using machine learning based on your charging pattern, it will then control the charging rate so that the battery can reach 100% just before you unplug your phone from the power source.

In order to turn of this feature, head into the Settings app. You then need to select Battery and Battery Care. Afterwards, make sure that the Battery Care setting is enabled.

14. To further prolong the lifespan of the battery inside the Xperia PRO-I, make sure that you recharge your phone before its battery level drops to below 20%.

Otherwise, the internal battery will become more stressed out.

When using the Sony Xperia PRO-I, you may not enjoy swiping the screen when trying to navigate the menus on your smartphone.

You can check out this guide at Seeking Tech to see how you can add the home, back and app overview buttons to the bottom of the screen.

What is 3-button navigation for Xperia PRO-I?

The 3-button navigation system adds three icons on the bottom of the screen for your Xperia PRO-I.

The Back button lets you go back to a previous page or screen.

The Home button will suspended the current app and go back to the home screen menu.

The App Overview button will open a menu showing you all the apps you have currently suspended. In the App Overview menu, you can resume your session from a previously opened app or close it.

These actions are also available by swiping your fingers across the screen. If you don’t like dirtying your Xperia PRO-I screen and/or find that doing these gestures to be inaccurate, then we recommend using the 3-button navigation.

How to add home, back and app overview buttons to Sony Xperia PRO-I

In order to add the home, back and app overview buttons to the Sony Xperia PRO-I, you can take the following steps:

1. First off, you need to open the Settings app of the Xperia PRO-I.

If you can’t find this application, then you can swipe upwards from an empty space at the bottom of the screen. This should bring up a menu showing all the installed apps, including Settings, of your smartphone.

2. After opening the Settings menu, you then need to head over to System.

3. Once you get to the System menu, go to Gestures.

4. Inside of the Gestures menu, you should then head to “System navigation.”

5. In the “System navigation” menu, make sure that the “3-button navigation” is selected.

Once you enabled the “3-button navigation” setting, you should see three icons appear on the bottom of the screen.

The triangle icon is the Back button, circle icon is the Home button and square icon is the App Overview button.

When using your Xperia PRO-I, you may notice that your Sony phone is getting a little too hot.

You can take a look at this troubleshooting guide at Seeking Tech to see how you can prevent, as well as fix, overheating issues with this smartphone.

How to prevent Xperia PRO-I overheating issues

In order to prevent your Sony Xperia PRO-I from getting too hot, you can take the following precautionary steps:

1. First off, you should be using your phone within the recommended operating temperature range of -10°C to +35°C (or +14°F to +95°F).

2. If you are recharging your phone, make sure that you charge the battery with a temperature range of +5°C to +35°C (or +41°F to +95°F).

3. When recharging, make sure you are doing so in a well-ventilated area.

4. Do not place your phone near fire or other heating source such as a stove or heater.

5. Avoid putting your phone on the car dashboard during a hot day.

6. You should also avoid direct sunlight with your Xperia PRO-I.

7. When recharging your phone, make sure you use the USB cable that came with it.

8. Try not to use your phone at the same time as it is recharging.

9. Do not cover your phone with your body, blanket or other objects for an extended amount of time.

10. Try not to keep many apps open when you are using your phone.

11. Uninstall any apps you aren’t using.

11. Make sure you occasionally restart your phone to clear out the hardware resources of the Xperia PRO-I.

How to fix overheating issues with Xperia PRO-I

In order to fix an overheated Xperia PRO-I, you can take the following steps:

1. If you are recharging your phone, make sure you unplug the charging cable, let it cool down before recharging it again.

As we stated above, you should recharge your phone in a well-ventilated environment away from any heat sources and direct sunlight.

2. If you are using your Xperia PRO-I and recharging it at the same time, we recommend putting your phone to sleep and wait for it to charge before using it again.

3. Close all the apps you have currently opened.

4. If you are downloading, uploading or streaming, then we recommend cancelling or pausing these processes until your phone cools off.

5. Turn off Bluetooth, Wi-Fi and Location services if your phone isn’t using any of these connections.

6. Lower the brightness of your screen.

7. You can also try turning on Stamina Mode for your Xperia PRO-I. This mode is designed to extend your battery life which, in turn, should also cool off your smartphone in the process.

To enable this mode, you need to go to Settings > Battery > Stamina Mode and then tap the “Turn on now” option.

8. If you don’t plan on using your phone for a little while, then the best way to cool off your overheated Xperia PRO-I is to completely turn it off.

You can then move it to a cooler environment and then let it cool down to a more appropriate temperature before you turn it back on again.