The WH-1000XM5 is a new latest wireless headphones model released by Sony in 2022. If you can’t turn this device on, then you can take a look at this troubleshooting article at Seeking Tech to see how you can potentially fix your issue.
How to turn on the WH-1000XM5
In order to power on the Sony WH-1000XM5, you need to press and hold the power button located on the left ear cup for around 2 seconds.
If done correctly, you should see status indicator next to the power button flash a blue light twice. Your headphones should now be turned on and operable.
What to do if the WH-1000XM5 can’t turn on
If you can’t see the flashing blue lights to turn on your headphones, then you can try doing the following:
1. First off, we recommend that you try charging the battery of the WH-1000XM5. To recharge the headphones, make sure you are using the USB Type-C to USB Type-A cable that came included with the packaging box.
Plug the USB Type-C end of the cable to the USB Type-C port of the headphones and then the USB Type-A end on the USB Type-A end of the USB port of the charging device.
The status indicator next to the power button should be showing an orange light when the WH-1000XM5 is recharging. It can take around 3.5 hours to recharge the headphones battery to full.
If you are having issues trying to recharge this device, then we recommend that you check out this article to find some potential fixes.
2. It should be noted that the wireless headphones can’t be powered on while it is recharging.
Therefore, we recommend waiting until the charging process to complete first. Afterwards, unplug the headphones from the USB Type-C to USB Type-A cable and then try to turn it on by taking the aforementioned steps we laid out earlier in this article.
3. Keep in mind that the Sony WH-1000XM5 has a recommended operating temperature range of 0 °C to 40 °C (or 32 °F to 104 °F). If the headphones get too cold or too hot, then the device may not be able to turn on unless you move it to a more appropriate temperature.
4. If your headphones still won’t turn on, then you can try resetting it to see if doing so fixes the problem.
5. If a normal reset didn’t work, then you can do a full factory reset, which will return the headphones to its original factory settings.
To find out how you can reset and factory reset the Sony WH-1000XM5, we recommend that you take a look at this tutorial.
6. If the headphones still can’t power up after trying all of the aforementioned steps, then we recommend that you contact Sony for additional help.
There is a possibility that your WH-1000XM5 is damaged whether if its due to liquid damage, overheating, a dead internal battery as well as other problems.
If the product is still under warranty, then you might be able to get it repaired or replaced.