If your PlayStation Stars campaign is not completing as intended, then this Seeking Tech guide will provide a few potential fixes.
For the first potential fix, you should double check the campaign. Make sure that you read the description correctly. Some campaigns may require you to buy a videogame, while others may require you to simply play them.
You should also make sure that you tap the Start button to make the campaign active.
If you are sure that you meet the requirements to complete the campaign, then you should check your Privacy Settings for the PlayStation App and PS5.
On the PlayStation App, you need to go to Settings and then tap Privacy Settings. Afterwards, tap the Edit button next to the Data You Provide option. Finally, make sure that this setting is set to Full.
On the PS5, you need to go to Settings and then select Users and Accounts. You should then select Privacy and then the Data You Provide option. Finally, make sure to set this setting is to Full.
Afterwards, see if your campaign is completed. It is important to note that campaigns aren’t retroactive. So, if you already purchased a videogame or earned a trophy in the past, then you won’t be rewarded.