Samsung Freestyle

When using the Samsung Freestyle, you may notice distorted, low volume, low quality or muted sound. To see how you can potentially fix these audio issues with the portable projector, you can take a look at this guide at Seeking Tech.

1. If you are getting low or muted sound output, then the first step you can take is to make sure that you didn’t accidentally lower or muted the sound on the projector and/or external device.

2. If the external device is connected through HDMI, then make sure that the HDMI cable is compatible with the portable projector (you can see what HDMI cables are supported with this article) and is properly connected.

3. If you are connecting the external device to the projector via Bluetooth, then you can try moving the device close to the Samsung Freestyle.

You should also avoid using any other wireless devices a nearby. Furthermore, make sure that there aren’t any solid objects in between the direct line of sight of the external device and your portable projector.

4. If you are using an external listening device like a speaker, headphones or earphones, then you can use the Connection Guide to see if it was set up properly.

In order to do so, you need to take the following steps:

• Begin by pressing the home button on the Samsung remote for the Freestyle.
• Next, you should head into Menu, which has the three horizontal lines as its symbol.
• Select Connected Devices.
• You then need to select Connection Guide.
• Finally, select Audio Device.

5. If you are getting a picture but no sound when using an external device, then make sure you check the sound output settings on the external device.

If you are connecting the external device over to project via HDMI, then you need to set the sound output to HDMI in most cases.

6. You should also check the sound output settings of the Samsung Freestyle by doing the following:

• Push the home button on the remote.
• Head to Menu.
• Head to Settings, which has the gear icon as its symbol.
• Head to All Settings.
• You then need to head to Sound.
• Finally, make sure that the Sound Output is set to the correct device.

7. You can also try setting Digital Output Audio Format to Auto as it may help resolve the muted sound, especially if you are using eARC over HDMI.

To do so, you need to take the following steps:

• Press the home button on the remote.
• Go to Menu.
• You should then go to Settings.
• Go to All Settings
• Next, go to Sound.
• Go to Expert Settings
• You then need to select to Digital Output Audio Format
• Make sure that Digital Output Audio Format is set to Auto.

8. If the speaker of the projector is making an unusual noise, then you run a sound test by pressing the home button on the remote control and then going to Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test.

9. You can also check the signal information by pushing the home button on the remote and then selecting Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information.

10. If you are getting choppy sound by using a wireless audio output device, then it may be due to interference caused by nearby wireless devices.

If you have a Wi-Fi router close by, then you can try changing its frequency to 5 GHz to see if that will help improve the Bluetooth performance.

11. If you can’t hear the sound clearly, then you can try changing the sound mode by pressing the home button on the Samsung Smart Remote and then selecting Menu > Settings > All Settings > Sound > Sound Mode.

The Samsung Freestyle can be connected to the Internet to perform firmware updates, get support and use apps.

When trying to connect the portable projector online, however, you may run into the following problems:

• Wireless network connection failed.
• Unable to connect to a wireless access
  point.
• Unable to connect to the network.
• Connected to a local network, but not to the Internet.

To see how you can fix these Internet issues, you can take a look at this troubleshooting guide at Seeking Tech.

1. To begin, make sure that you correctly set up the Internet connection on the Samsung Freestyle.

To see how you can set up a Wi-Fi connection, then you can take a look at tutorial from the top of this article.

2. If you are using Wi-Fi connection, then you can try moving the Freestyle closer to the Wi-Fi router.

3. Furthermore, avoid placing any solid objects in between the Wi-Fi router and the projector as it will weakened or completely block the Wi-Fi signal.

4. You may also want to turn off or remove any nearby wireless devices as these could also interfere with the Wi-Fi connection between your router and the Samsung Freestyle.

5. Another step you can try is to power cycle the portable projector. In order to do so, you need to take the following steps:

• Turn off the Freestyle.
• Unplug the Freestyle from the power outlet.
• Wait for at least 60 seconds.
• Plug the Freestyle back into the power outlet.
• Press and hold the power button on the projector for at least 3 seconds.
• Retest the Internet connection.

6. Moreover, you can try power cycling your Wi-Fi router by doing the following:

• Unplug the Wi-Fi router from the power outlet.
• Wait for at least 1 minute
• Plug the Wi-Fi router back into the power outlet.
• Wait for the Wi-Fi router to connect to your internet service provider.
• Retest the Internet connection on your Samsung Freestyle.

7. If you are still getting the “Wireless network connection failed,” “Unable to connect to a wireless access point” and/or “Unable to connect to the network” error messages, then you can use the Smart Hub Connection Test function by taking the following steps:

• Press the home button from the Samsung Smart Remote of your Freestyle projector.
• Select Menu, which is associated with the icon that has three horizontal lines.
• Select Settings, which is associated with the icon that looks like a gear wheel.
• Select Support.
• Next, you need to select Support.
• Select Device Care.
• You then need to select Self Diagnosis.
• Finally, select Smart Hub Connection Test.

8. If you are getting the “Connected to a local network, but not to the Internet” error message, then you can try doing the following:

Make sure that the Ethernet cable is connected to the external LAN port of your router.

You should also check your IP Settings by pressing the home button on the projector’s remote control, selecting Menu and then selecting Settings. Afterwards, select All Settings > Connection > Network > Network Status > IP Settings.

If none of the aforementioned solutions help with resolving your Internet connection issues, then we recommend contacting Samsung for additional support.

You are able to connect a computer, laptop, phone, tablet, streaming player, game console and other external devices to the Samsung Freestyle.

If you are having issues with connecting these input sources to the portable projector, then you can take a look at this troubleshooting guide at Seeking Tech.

1. The first step you can take is to make sure you are using the right HDMI cable if you are using a wired connection.

To check out which cable can be used with the Freestyle, you can take a look at this compatibly guide.

2. You should also make sure that the external device is turned on and is securely connected to the portable projector.

3. Moreover, make sure you are using the right input.

In order to do so, push the home button on the remote of the Samsung Freestyle and then select Menu (which has the three lines icon). Afterwards, select Connected Devices > Sources.

4. If you are seeing the “Mode Not Supported” message appear on the projected image, then you can try to change the output resolution on the device that you are trying to connect the projector to.

For the uninformed, the Samsung Freestyle should support the following resolutions:

• 640 x 480
• 720 x 400
• 800 x 600
• 832 x 624
• 1024 x 768
• 1152 x 864
• 1152 x 870
• 1280 x 800
• 1280 x 1024
• 1440 x 900
• 1600 x 900
• 1680 x 1050
• 1920 x 1080

5. If you still aren’t getting any screen to show up from your external device, then you can try using the Connection Guide by pressing the home button on the remote control of the Freestyle and then going to Menu. Next, select Connected Devices and then Connection Guide.

6. You can also use the HDMI Troubleshooting feature by taking the following steps:

Press the home button on the projector’s remote control and then select Menu. You should then select Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting.

7. If you are having issues with the screen mirroring with a PC, then you need to press the home button on the Samsung Smart Remote, select Menu and then Settings (which has a gear cog icon). Afterwards, you need to select Connected Devices > Connection Guide > PC > Screen Sharing (Wireless). Follow the instructions on-screen to see if you can screen mirror your PC correctly.

8. If you can’t screen mirror or tablet, then you can press the home button on the remote, select Menu and then Settings. Next, you need to go to Connected Devices > Connection Guide > Smartphone > Screen Sharing (Smart View). Follow the on-screen steps to see if you can get this feature to work on your mobile device.

9. If you are connecting your PC to the Freestyle via HDMI, then you may get blank and/or flickering issues.

To potentially fix both of these problems, press the home button on the projector’s remote, go to Menu and then go to Settings. You then need to select All Settings > Connection > External Device Manager > Input Signal Plus.

If you are getting other picture quality issues when using the Samsung Freestyle projector, such as dimming and color distortion, then you can take a look at this troubleshooting guide.

If you are using an app directly on the Samsung Freestyle, then you may experience issues such as a poor image quality when trying to play a video stream. You may also encounter other general problems with an application or multiple applications not working correctly.

To see how you can fix app issues related to this portable projector, you can take a look at this guide from Seeking Tech.

1. The first step we recommend taking is to make sure that you have updated the Freestyle to the latest available firmware.

To see how you can do so, you can take a look at this tutorial.

2. You should also make sure that you have a strong internet connection. Otherwise, a poor or unstable connection may lead to the app getting disconnected from the internet and/or poor streaming picture quality.

To check the Internet connection status, you can take the following steps:

• Press the home button on the remote control of the portable projector.
• From the home menu, select Menu, which should have the three horizontal lines icon.
• Next, you need to select Settings.
• Finally, you need to select Network Status. If you need to make any changes to the Internet setting, then you can select Network Settings.
• If your Wi-Fi connection is poor, then you can try moving the projector closer to the Wi-Fi router. You should also avoid any solid objects as well as other wireless devices that may weakened the Wi-Fi signal.

3. Furthermore, you should make sure that the app has been updated to the latest version.

To do so, you need to do the following:

• Press the home button on the remote.
• In the home menu, select Media, which should have the play icon.
• Next, you need to select Apps.
• In the Apps menu, select Settings, which should have the gear cog icon.
• In the App Settings menu, make sure that the Auto Update setting is step to “On” on the top right side of the screen.

4. If you are still experiencing app-related issues on the Samsung Freestyle, then you can try deleting and then re-installing the troublesome application.

In order to do so, you can try taking the following steps:

• Return to the App Settings menu by pressing the home button, selecting media, selecting Apps and then selecting Settings.
• Use the left or right directional buttons to hover over the app that you want to delete and then re-install.
• With the app highlighted, select the Delete option.
• Afterwards, you need to select Reinstall option.

5. If you are connecting another smart device on your Samsung Freestyle, then you can try using the app on the connected device to see if it will perform better than if it was running directly on the portable projector.

6. If the app is still being problematic, then you can try using the Device Care feature.

To do so, you can do the following:

• Press the home button on the remote.
• Go to Menu.
• Next, select Settings.
• Go to Support.
• Select Open e-Manual.
• In the e-Manual menu, select Device Care.
• In the Device Care menu, you can diagnose problems and get direct support from a Samsung representative.

When using the Samsung Freestyle, the portable projector may feel hot when touched. You may also hear noticeable humming or popping noises.

To see how you can potentially fix these issues, you can take a look at this guide from Seeking Tech.

Why your Samsung Freestyle gets hot

The bulb and other internal parts of the Samsung Freestyle will generate heat when turned on, especially when you are using it for an extended length of time.

The internal heat is expelled through the vents of the portable projector; therefore, the vents are normally the hottest part of the Freestyle.

According to Samsung, however, the projector getting hot is completely normal in most cases. With that said, you or your loved ones shouldn’t touch the projector when it gets too hot as it may cause injury.

How to prevent your Samsung Freestyle from getting too hot

If you still want to cool down the portable projector, then the fastest way to do so is to turn it off and then unplug it from the power outlet.

You should also avoid blocking the vents as well as avoid exposing the Freestyle to any direct sunlight or any other sources that generate heat.

Turning down the brightness level should also help cool down this Samsung projector.

Why your Samsung Freestyle is making humming noises

The Samsung Freestyle may be making noticeable humming noises when being used. This is due to the fast-switching circuits and electrical currents.

According to Samsung, the humming noise is also considered to be completely normal.

How to lower the humming noises coming from Samsung Freestyle

In order to lower the humming noises made by your Samsung Freestyle, you can try lowering the brightness level of the portable projector.

Alternatively, you can simply turn up the volume if you are watching a video on the projector to make the humming less noticeable.

Why your Samsung Freestyle is popping humming noises

Your Samsung Freestyle will make a popping noise when the plastic outer casing expands and contracts due to the changing temperatures.

If the internal heat for your portable projector rises, then the casing will expand. If the internal heat falls, then the casing will contract. Both of these scenarios will result in the Freestyle making an audible popping noise.

How to get rid of the popping noises coming from Samsung Freestyle

In order to get rid of some of the popping noises coming from the Samsung Freestyle, you can try doing the following:

• Make sure you aren’t covering the portable projector.
• Do not cover the vents as these are needed to expel the internal heat.
• If the vents are covered in dust, then you can use a dry, cleaning cloth to wipe them clean.
• You should also leave plenty of free air all around the Samsung Freestyle so that the heat generated by this device will be able to easily dissipate.
• Avoid exposing the projector to direct sunlight.
• You can also avoid putting the Freestyle near any heat sources.
• Lowering the brightness output should decrease the internal temperature of the projector as well.

When using your Samsung Freestyle, you may experience flickering, flashing, dimming and/or color distortion.

To see how you can potentially fix these issues, you can take a look at this troubleshooting article at Seeking Tech.

1. For the flickering, flashing and/or dimming issues, the first step you can try taking is to disable the Contrast Enhancer feature.

In order to do so, you will need to take the following steps:

• Press the home button on the remote that came with the portable projector.
• Afterwards, select the icon with the three horizontal lines, which should get you to the Menu.
• You then need to select the icon with the gear cog wheel, which should get you to Settings.
• Select All Settings.
• Next, you need to select Picture.
• Select Expert Settings.
• Finally, select Contrast Enhancer.
• If Contrast Enhancer is enabled, then make sure to turn this feature off.

2. You can also try changing to a different Picture Mode by pressing the home button on the remote controller, selecting Menu and then selecting Settings.

Next, you need to go to All Settings, then Picture and, finally, Picture Mode.

3. You can also manually adjust various display settings to see if you can get a better projected picture coming from the Samsung Freestyle.

In order to do so, you need to do the following:

• Push the home button on the portable projector’s remote.
• You should then pick Menu.
• Pick All Settings.
• Next, you need to pick Picture.
• Lastly, pick Expert Settings.
• You will be able to adjust the Contrast, Brightness, Sharpness and Color Tint (G/R).

4. If the Samsung Freestyle is only displaying in black and white, then it may be due the Grayscale setting.

To find and disable this feature, you need to do the following:

• Using remote control of the projector, push the home button.
• Next, head over to Menu.
• Head over to Settings.
• You then need to head over to All Settings.
• Head over to General & Privacy.
• Head over to Accessibility.
• Finally, head over to Grayscale.
• If Grayscale is turned on, make sure to disable it.

5. Moreover, you can also try resetting the picture settings to their default values by doing the following:

Once again, you will need to press the home button on your remote controller, select Menu and then select Settings.

Next, select All Settings, then Picture, then Expert Settings and, finally, Reset Picture.

6. You can also use the Picture Test feature to help potentially diagnose your issue.

In order to do so, you need to take the following steps:

• Start by pressing the home button on the remote.
• Open the Menu.
• You then need to open Settings.
• Open Support.
• Next, you have to open Device Care.
• Open Self Diagnosis.
• Finally, select Picture Test.

7. If your portable projector is connected an external device, then you can try changing the HDMI black level to make the picture less dim and/or better color accuracy.

To do so, press the home button on the remote and then go to Menu > Settings > All Settings > Connection > External Device Manager > HDMI Black Level.

When looking at the projected picture coming out of your Samsung Freestyle, you may notice dotted lines or black bars appearing on the edges.

To see how you can get rid of these issues, you can check out this tutorial from Seeking Tech.

What does the dotted lines appearing on the projected picture mean for Samsung Freestyle?

If you see dotted lines on the projected image from the Samsung Freestyle, then it indicates that a portion of the screen has been cut off. As a result, you won’t be able to view the full picture.

How to get rid of the dotted lines from Samsung Freestyle

To remove the dotted lines, and therefore make the portable projector show the full image, you need to take the following steps:

1. Pick up the Samsung Smart Remote and then press the home button.

2. Select Menu, which has the three horizontal lines symbol.

3. Afterwards, you need to select Settings, which has the gear symbol.

4. Select All Settings.

5. Select Picture.

6. Select Picture Size Settings.

7. Set Picture Size to a setting that will make the dotted lines go away. If you are watching a 16:9 video, for example, then you need to set Picture Size to 16:9 Standard.

8. If you are using an external device, then you can also try changing the output resolution to see if doing so will fix the dotted lines issue.

What does the black bars appearing on the projected picture mean for Samsung Freestyle?

If you see black bars on the projected image coming from the Freestyle, then it indicates that the media being shown is smaller than the projected screen size when it comes to aspect ratio.

The black bars could appear on the left and right sides of the screen as well as on the top and bottom sides of the projected image.

How to get rid of the black bars from Samsung Freestyle

To remove the black bars from the projected picture of the Samsung Freestyle, you need to take the following steps:

1. On the remote control of the portable speaker, press the home button.

2. Afterwards, go to Menu.

3. You then need to go to Settings.

4. Go to All Settings.

5. Go to Picture.

6. Go to Picture Size Settings.

7. Select the settings that will fit the full picture of the aspect ratio for the media. Doing so should get rid of the black bars from the projected image.

8. Alternatively, you can also try adjusting the output resolution via the external device you have connected to the Samsung Freestyle.

In order to get better performance and/or fix any potential issues, you can try updating the firmware of the Samsung Freestyle.

To see how you can update to the latest version of this portable projector, you can take a look at this tutorial from Seeking Tech.

How to connect Samsung Freestyle to the Internet via Wi-Fi

Before you begin, you need to connect the Freestyle to the Internet.

If you haven’t set one up already, you can try taking the following steps to use Wi-Fi:

1. On the Samsung Smart Remote of the Samsung Freestyle, locate and then press the home button.

2. Afterwards, make sure you select the Menu option, which looks like three horizontal lines stacked on top of each other.

3. You then need to select the Settings option, which looks like a gear cog.

4. Select All Settings.

5. You then need to select Connection.

6. Afterwards, select Network.

7. Select Open Network Settings.

8. Finally, select Wireless.

9. The portable projector should then scan for any nearby Wi-Fi connections.

If you are using a Wi-Fi router with SSID and password, make sure you input these correctly on the Samsung Freestyle so that you can connect the portable projector online.

How to manually update the firmware for Samsung Freestyle

With the projector connected to the Internet, you should be able to update to the latest Samsung Freestyle firmware by doing the following:

1. Press the home button on projector’s remote.

2. Go into Menu.

3. Next, you need to go into Settings.

4. Go into Support.

5. You then need to go into Software Update.

6. Select Update Now.

7. During the update process, make sure that you don’t turn off your Samsung Freestyle.

8. Once the update has been completed, the projector will turn itself off and turning itself back on again.

9. It is important to note that the video and audio settings may be reset to their factory default values; therefore, you may want to adjust the settings afterwards if the projected image does not look quite right and/or the sound output may not be to your liking.

How to automatically update the firmware for Samsung Freestyle

In order to automatically update the firmware for the Samsung Freestyle, you need to do the following:

1. Begin by pushing the home button located on the remote control of the portable projector.

2. Head into Menu.

3. You then need to head Settings.

4. Head into Support.

5. Next, head into Software Update.

6. Finally, make sure that the Auto Update setting is turned on.

With Auto Update enabled, the new firmware will download in the background. The new update will then be applied the next time you turn on your Samsung Freestyle projector.

How to get Samsung to remotely update the firmware for Freestyle

If you need help updating the firmware of your Freestyle portable projector, then you need to take the following steps:

1. Start off the pressing the home button on the Freestyle remote.

2. Afterwards, go to Menu.

3. Go to Settings.

4. You then need to go to Support.

5. Select Service Management.

6. Agree to Samsung service agreement.

7. Finally, you can ask the Samsung service technician to update the firmware for the portable projector.

You can also ask the representative for additional support for any other issues you have when using this product.