JBL PartyBox On-The-Go

How to fix audio, Bluetooth, microphone and power issues with PartyBox On-The-Go

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When using the JBL PartyBox On-The-Go, you may run into several issues.

You can check out this guide at Seeking Tech to see how you can fix the most common problems with this portable speaker.

How to fix PartyBox On-The-Go when it doesn’t turn on

If your JBL PartyBox On-The-Go is not turning on, then it may be due to its depleted internal battery.

The speaker has a maximum battery life of 6 hours. That length could lessen depending on how you are using the PartyBox On-The-Go.

To fix this issue, you can simply plug the speaker into a power outlet by using the included AC power cable.

You should then be able to start using the speaker. Alternatively, you can wait until the internal battery fully charges, which should take around 3.5 hours, to use the speaker without it being plugged into a power outlet.

How to fix PartyBox On-The-Go unresponsive buttons

If the speaker is not responding to your button presses, then it may be in demo mode. For the uninformed, the demo mode of the JBL PartyBox On-The-Go will disable all buttons with the exception of the play, light effects, bass boost, volume up and volume down buttons.

In order to disable demo mode, you need to press and hold the play and bass boost buttons at the same time for at least 5 seconds.

Afterwards, you should be able to use all the buttons on the speaker.

How to fix PartyBox On-The-Go no sound issues

If your PartyBox On-The-Go is not outputting any sound, you can try doing the following:

First off, make sure that the speaker is turned on.

If your speaker is turned on but you aren’t getting any sound, try adjust the volume by pressing the volume up and volume down buttons. You can also try pressing the volume up and volume down buttons at the same time as doing so will mute or unmute the speaker.

One last fix you can try is to look at the audio source. For example, if your phone is connected to your speaker over Bluetooth, you need to make sure that the audio you are playing on your phone isn’t muted.

How to fix PartyBox On-The-Go poor audio quality issues

If you are getting sound from the JBL PartyBox On-The-Go but it is of poor quality, then your issue may be related to the Bluetooth connection.

To resolve this, we recommend moving the speaker and the other device it is connected with over Bluetooth closer together.

You need to also make sure that aren’t any physical objects in between the speaker and the other device. Wi-Fi, microwaves and other Bluetooth devices could also weaken the connection as well. Furthermore, outdoor usage will also hinder the Bluetooth connection between the speaker and the other device.

How to fix PartyBox On-The-Go Bluetooth connection issues

If you can’t get your device connected to the PartyBox On-The-Go, you can try taking the following steps:

First off, make sure that the Bluetooth connection is enabled and previously paired with the speaker on the other device.

The PartyBox On-The-Go and the other device needs to be close together (the maximum range is 33 feet). Furthermore, you also need to make sure that there isn’t any physical objects or other wireless signals that may hinder the Bluetooth connection.

If you still can’t connect, then your speaker may already be connected to another Bluetooth device. To resolve this, press and hold the Bluetooth button on the PartyBox On-The-Go for at least 20 seconds. This will disconnect the speaker with the other device. You can then try to connect the speaker with your desired device once again.

How to fix PartyBox On-The-Go wireless microphone issues

If you are having issues with the microphone of the JBL PartyBox On-The-Go, you can try doing the following:

First off, make sure that the microphone is turned on and still has sufficient battery life remaining. If the battery level is low, then we recommend replacing the batteries.

You can also try pairing the mic to the speaker again. To do so, turn off both devices. Afterwards, turn on the speaker. Place the microphone on top of the speaker and then turn the mic on. The two devices should be paired and connected within 3 minutes.

It should be noted that the JBL PartyBox On-The-Go can only support a maximum of two microphones.

How to factory reset the JBL PartyBox On-The-Go

Factory resetting the JBL PartyBox On-The-Go may also help fix some of the aforementioned issues.

To restore the speaker to its original default settings, simply press and hold the play button for at least 10 seconds.

How to play audio files from USB storage on JBL PartyBox On-The-Go

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The JBL PartyBox On-The-Go is capable of playing music and other audio files from a USB storage device. To see how you can use this feature, you can check out this guide at Seeking Tech.

JBL PartyBox On-The-Go USB Minimum Requirements

In order to use a USB storage device with the JBL PartyBox On-The-Go, you need to meet the following minimum requirements:

  • USB Connector: USB Type-A
  • USB Interface: USB 2.0 or later
  • USB Format: FAT16 or FAT32

Supported Audio Formats for JBL PartyBox On-The-Go USB Audio Playback

The PartyBox On-The-Go speaker is compatible with the following audio formats for playback when using the USB connection:

  • WAVE Extension, PCM Codec, 44.1 KHz to 192 KHz Sample Rate and less than 5 Mbps Bitrate
  • WAVE Extension, LPCM Codec, 44.1 KHz to 192 KHz Sample Rate and less than 5 Mbps Bitrate
  • WAVE Extension, IMA_ADPCM Codec, 44.1 KHz to 192 KHz Sample Rate and less than 5 Mbps Bitrate
  • WAVE Extension, MPEG Codec, 44.1 KHz to 192 KHz Sample Rate and less than 5 Mbps Bitrate
  • WAVE Extension, MULAW Codec, 44.1 KHz to 192 KHz Sample Rate and less than 5 Mbps Bitrate
  • MP3 Extension, MPGE1 layer1/2/3 Codec, 32 KHz to 48 KHz Sample Rate and 32 Kbps to 320 Kbps Bitrate
  • MP3 Extension, MPGE2 layer1/2/3 Codec, 16 KHz to 24 KHz Sample Rate and 8 Kbps to 160 Kbps Bitrate
  • MP3 Extension, MPGE2.5 layer3 Codec, 8 KHz to 12 KHz Sample Rate and 8 Kbps to 160 Kbps Bitrate
  • WMA Extension, up to 320 Kbps Sample Rate and 8 Kbps to 48 Kbps Bitrate

How to connect USB storage device to JBL PartyBox On-The-Go

In order to connect a USB storage drive to the JBL PartyBox On-The-Go, open the cover located on the back of the speaker.

Here, you should find the USB Type-A port that you need to use in order to plug in your USB storage device.

How the JBL PartyBox On-The-Go will play USB audio files

After plugging in your USB storage device, the JBL PartyBox On-The-Go will scan for audio files.

The speaker will start to play compatible audio files, in alphabetical order, from the root folder first and then up to 8 levels of subfolders.

So, if the PartyBox On-The-Go can’t find your audio file, first make sure that the file is in a compatible format. You can then try moving the audio file to the root folder to see if the speaker is able to detect it.

How to control the JBL PartyBox On-The-Go will play USB audio files

To control the JBL PartyBox On-The-Go when it is playing an audio file thorough a USB storage device, you have the following options:

  • Press the Play button once to play an audio file from the USB connection.
  • When an audio file is playing, press the Play button once to pause the to pause the audio.
  • When an audio file is playing, press the Play button twice in quick succession to skip to the next audio file.
  • When an audio file is playing, press the Play button three times in quick succession to skip to the previous audio file.
  • When an audio file is playing, use the + button to increase the volume as well as the – button to decrease the volume.
  • When an audio file is playing, press and hold the + and – buttons at the same time to mute. You can also press these buttons at the same time to unmute the speaker.

Can you play audio from USB, Bluetooth and AUX connections at the same time with PartyBox On-The-Go?

The JBL PartyBox On-The-Go can only playback audio from one source at a time.

The USB storage device is top priority. This means that the speaker will switch to playing audio files from the USB connection every time you plug a compatible device into its USB port.

The second top priority is Bluetooth. So, if you plug a USB storage device into the PartyBox On-The-Go while it is playing audio from a Bluetooth connection, then the speaker will automatically switch to the audio from the USB device.

Audio coming from AUX input is the lowest priority. This means that the JBL PartyBox On-The-Go will only play audio files over the AUX connection if the speaker isn’t connected to a Bluetooth or USB connection.

How to set up TWS on JBL PartyBox 100, 200, 300, 310, 1000 and PartyBox On-The-Go

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The JBL PartyBox 100, 200, 300, 310, 1000 and PartyBox On-The-Go speakers support the True Wireless Stereo (or TWS) mode. You can follow this guide from Seeking Tech to see how to set up this feature for your speakers.

JBL PartyBox TWS Compatibility

When it comes to compatibility, you must use the same speaker model for the True Wireless Stereo connection. The only exception to this rule is the PartyBox 200 and PartyBox 300 as you can connect these two together using TWS.

You can take a look at a list of possible speaker combinations you can use for the True Wireless Stereo mode below:

  • JBL PartyBox 100 + JBL PartyBox 100
  • JBL PartyBox 200 + JBL PartyBox 200
  • JBL PartyBox 200 + JBL PartyBox 300
  • JBL PartyBox 310 + JBL PartyBox 310
  • JBL PartyBox 1000 + JBL PartyBox 1000
  • JBL PartyBox On-The-Go + JBL PartyBox On-The-Go

How to set up TWS on PartyBox 100 and PartyBox On-The-Go

The setup procedures for the JBL PartyBox 100 and PartyBox On-The-Go are the same as you need to take the following steps:

1. First, make sure you have the right combination of speakers. You can only pair JBL PartyBox 100 with another JBL PartyBox 100. You can also only pair the JBL PartyBox On-The-Go with another JBL PartyBox On-The-Go.

2. Next, you need to turn on just one of the two speakers. The speaker you are turning on first will be the default left channel.

3. With the first speaker powered on, you can then turn on your second speaker. This speaker will be the default right channel.

4. With both speakers on, press and hold the Bluetooth button on the first speaker that was powered on for around five second. If done correctly, you should hear a notification chime being played.

5. After hearing the chime, quickly press and hold the Bluetooth button on the second speaker until you hear notification chime coming out of it.

This will enable the True Wireless Stereo.

How to set up TWS on PartyBox 200, 300, 310 and 1000

To set up TWS with the JBL PartyBox 200, 300, 310 or 1000, you need to do the following:

1. First, you need to make sure you have the right speaker combination to set up True Wireless Stereo. The following combos will work with these set of speakers:

  • JBL PartyBox 200 and JBL PartyBox 200
  • JBL PartyBox 200 and JBL PartyBox 300
  • JBL PartyBox 310 and JBL PartyBox 310
  • JBL PartyBox 1000 and JBL PartyBox 1000

2. Next, you have to turn on both speakers.

3. Press and hold the Bluetooth button on one of the speakers until you hear a chime coming out of it. This should take around five seconds.

4. After hearing the chime, quickly press and hold the other speaker until you hear another chime.

5. The TWS mode will be activated.

6. Once the connection has been established, you can use the L/R button on the speakers to change the speakers to either the left or right channel.

For the JBL PartyBox 310, you can use the L/R button or the Partybox app on your smartphone.

How to disable TWS on JBL PartyBox 100, 200, 300, 310, 1000 and PartyBox On-The-Go

There are the methods to disable the TWS mode on your JBL PartyBox.

The first is to simply turn off one or both of the speakers with the power button.

If you want to leave your speakers powered on, then the second method is to press and hold the Bluetooth button on one of the speakers until True Wireless Stereo is disabled.

How to fix TWS connection issues on PartyBox 100, 200, 300, 310, 1000 and PartyBox On-The-Go

You may encounter issues when it comes to connecting your PartyBox speakers through True Wireless Stereo. You may also run into disconnections. If you are having problems, you can do the following:

Make sure you are using compatible speakers. You can refer to our compatibility list at the top of this article.

You should also make sure you are following the aforementioned steps correctly as you should be pressing and holding the Bluetooth button for only one speaker at a time.

If possible, move the speakers closer together.

Make sure that there aren’t any obstructions in between the two speakers. Obstructions include walls and any body of water.

You should also avoid placing the speakers too close to a Wi-Fi router as the Wi-Fi signal can interfere with the Bluetooth connection.

If you are using other Bluetooth devices, try to turn them off.

Try to use the speakers in an enclosed space as completely opened spaces won’t have any objects for the Bluetooth signal to reflect off of.

About Microphone and Instrument Inputs

When you use a microphone or instrument with the JBL PartyBox speakers in the True Wireless Stereo mode, you will only hear the microphone or instrument coming out on the one speaker it is connected to. There are two ways to get around this issue if you want to use both speakers.

The first is to use an RCA cable. Connect one end to the RCA output to the speaker that is connected to your microphone or instrument. You can connect the other end of the table to the RCA input of the second speaker.

The second method is to use a mixer. You can send the audio source through the mixer and then send the mixed audio signal to both speakers using a wired connection.

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