Last Updated on 04/03/2023
When using the JBL PartyBox On-The-Go, you may run into several issues.
You can check out this guide at Seeking Tech to see how you can fix the most common problems with this portable speaker.
How to fix PartyBox On-The-Go when it doesn’t turn on
If your JBL PartyBox On-The-Go is not turning on, then it may be due to its depleted internal battery.
The speaker has a maximum battery life of 6 hours. That length could lessen depending on how you are using the PartyBox On-The-Go.
To fix this issue, you can simply plug the speaker into a power outlet by using the included AC power cable.
You should then be able to start using the speaker. Alternatively, you can wait until the internal battery fully charges, which should take around 3.5 hours, to use the speaker without it being plugged into a power outlet.
How to fix PartyBox On-The-Go unresponsive buttons
If the speaker is not responding to your button presses, then it may be in demo mode. For the uninformed, the demo mode of the JBL PartyBox On-The-Go will disable all buttons with the exception of the play, light effects, bass boost, volume up and volume down buttons.
In order to disable demo mode, you need to press and hold the play and bass boost buttons at the same time for at least 5 seconds.
Afterwards, you should be able to use all the buttons on the speaker.
How to fix PartyBox On-The-Go no sound issues
If your PartyBox On-The-Go is not outputting any sound, you can try doing the following:
First off, make sure that the speaker is turned on.
If your speaker is turned on but you aren’t getting any sound, try adjust the volume by pressing the volume up and volume down buttons. You can also try pressing the volume up and volume down buttons at the same time as doing so will mute or unmute the speaker.
One last fix you can try is to look at the audio source. For example, if your phone is connected to your speaker over Bluetooth, you need to make sure that the audio you are playing on your phone isn’t muted.
How to fix PartyBox On-The-Go poor audio quality issues
If you are getting sound from the JBL PartyBox On-The-Go but it is of poor quality, then your issue may be related to the Bluetooth connection.
To resolve this, we recommend moving the speaker and the other device it is connected with over Bluetooth closer together.
You need to also make sure that aren’t any physical objects in between the speaker and the other device. Wi-Fi, microwaves and other Bluetooth devices could also weaken the connection as well. Furthermore, outdoor usage will also hinder the Bluetooth connection between the speaker and the other device.
How to fix PartyBox On-The-Go Bluetooth connection issues
If you can’t get your device connected to the PartyBox On-The-Go, you can try taking the following steps:
First off, make sure that the Bluetooth connection is enabled and previously paired with the speaker on the other device.
The PartyBox On-The-Go and the other device needs to be close together (the maximum range is 33 feet). Furthermore, you also need to make sure that there isn’t any physical objects or other wireless signals that may hinder the Bluetooth connection.
If you still can’t connect, then your speaker may already be connected to another Bluetooth device. To resolve this, press and hold the Bluetooth button on the PartyBox On-The-Go for at least 20 seconds. This will disconnect the speaker with the other device. You can then try to connect the speaker with your desired device once again.
How to fix PartyBox On-The-Go wireless microphone issues
If you are having issues with the microphone of the JBL PartyBox On-The-Go, you can try doing the following:
First off, make sure that the microphone is turned on and still has sufficient battery life remaining. If the battery level is low, then we recommend replacing the batteries.
You can also try pairing the mic to the speaker again. To do so, turn off both devices. Afterwards, turn on the speaker. Place the microphone on top of the speaker and then turn the mic on. The two devices should be paired and connected within 3 minutes.
It should be noted that the JBL PartyBox On-The-Go can only support a maximum of two microphones.
How to factory reset the JBL PartyBox On-The-Go
Factory resetting the JBL PartyBox On-The-Go may also help fix some of the aforementioned issues.
To restore the speaker to its original default settings, simply press and hold the play button for at least 10 seconds.