The Fire TV 4-Series and Fire TV Omni Series are two of the newest 4K UHD smart TVs from Amazon.
If you are having network, picture and sound issues when using either of these television sets, then you can check out this troubleshooting guide at Seeking Tech.
This guide will be covering the following TV models:
- 43″ Amazon Fire TV 4-Series 4K UHD smart TV (4K43N400A)
- 50” Amazon Fire TV 4-Series 4K UHD smart TV (4K50N400A)
- 55” Amazon Fire TV 4-Series 4K UHD smart TV (4K55N400A)
- 43″ Amazon Fire TV Omni Series 4K UHD smart TV (4K43M600A)
- 50” Amazon Fire TV Omni Series 4K UHD smart TV (4K50M600A)
- 55” Amazon Fire TV Omni Series 4K UHD smart TV (4K55M600A)
- 65” Amazon Fire TV Omni Series 4K UHD smart TV (4K65M600A)
- 75” Amazon Fire TV Omni Series 4K UHD smart TV (4K75M600A)
How to fix wireless network issues with Amazon Fire TV 4-Series and Omni Series
If you are experiencing issues with using the Wi-Fi on your Amazon Fire TV 4-Series or Omni Series, then you can try taking the following steps:
1. First off, make sure that your TV is connected to the correct network.
You can find the list of networks detected by the television set by going to Settings > Network from the main menu of the TV.
If your network is locked, you will need to enter the password you set for your Wi-Fi connection.
2. Amazon also recommends using 5 GHz over 2.4 GHz for Wi-Fi. So, if your wireless networking equipment supports 5 GHz, then we recommending switching the Wi-Fi band over to the 5 GHz on your TV.
3. You should also make sure that you have a strong Wi-Fi signal.
In order to do so, you should place the Wi-Fi router and your Amazon TV as close together as possible.
You should also avoid any physical obstructions, such as a wall or metal objects, that may hinder the wireless signals.
Other wireless signals, such as microwave and Bluetooth, may also weakened your Wi-Fi signal. So, try to turn off your Bluetooth devices and/or don’t use the microwave to see if your Wi-Fi connection improves.
How to fix wired network issues with Amazon Fire TV 4-Series and Omni Series
If you are having issues when using an Ethernet cable to connect to the Internet with your Amazon Fire TV 4-Series or Omni Series, you can try doing the following:
1. Make sure that the Ethernet cable is connected properly to both your networking device and your television set.
2. You should also make sure that the Ethernet cable is not damaged in any way. If you believe it is, you can try a different Ethernet cable.
3. Furthermore, you can also try using a different Ethernet port on your networking device.
4. If you believed that there are no issues with the Ethernet cable or your networking device, try restarting your Fire television set to see if doing so will resolve your issues.
How to fix no picture and no sound issues with Amazon Fire TV 4-Series and Omni Series
If you aren’t getting no picture or sound when using your Amazon Fire TV 4-Series or Omni Series, then you can try doing the following:
1. Check to see if your television set is correctly plugged into the power outlet.
2. You can also try using a different power outlet.
3. Try to change the input source on the menu of your Amazon Fire TV 4-Series or Omni Series as you could simply be viewing the wrong source.
How to fix no sound issues with Amazon Fire TV 4-Series and Omni Series
If you are getting a picture but no sound from your Amazon Fire TV 4-Series or Omni Series, then you can take the following actions:
1. Your television set may be muted.
To unmute, press the Volume + button.
2. You should also see if the TV speaker has been turned off.
To do so, you need to go to Settings > Display & Sound from the main menu.
3. If you are using an external equipment for the sound, make sure that the external equipment has been turned on and set up properly to work with your Amazon Fire TV 4-Series or Omni Series TV.