If you don’t see an image when using the PlayStation VR2, then you can take a look at this troubleshooting guide from Seeking Tech to see how you can resolve this issue.
1. For the first step, you should make sure that you press the power button located at the bottom of the scope. The power indicator located at the front of the scope should turn solid white.
2. If you aren’t seeing anything while wearing the headset while the headset is powered on, then you should try re-connecting the accessory by doing the following:
- Completely turn off your PlayStation 5 or PlayStation 5 Digital Edition.
- Unplug the PlayStation VR2 from the USB C port of your console.
- Re-plug the virtual reality headset back into the USB C port on the PS5.
- Turn your PS5 back on.
- Turn on the PS VR2.
3. There is an attachment sensor located inside of the headset. You should make sure that the sensor is clean; otherwise, it may not be able to detect whether or not you are currently wearing the PlayStation VR2.
To clean the sensor, use a dry, lint-free cloth.
4. Hair and head accessories may also make the attachment sensor to be inaccurate. Therefore, you should make sure that only your bare face is inside the light shield.
Keep in mind that the PlayStation VR2 supports glasses. So, you should be fine if you need to wear glasses with this product.
5. Make sure that the USB cable is securely connected on both ends.
On the PlayStation VR2, the proprietary USB port is located in between the scope and light shield. You will need to pull the scope outwards to find it.
6. If possible, try to plug another accessory in to the USB C port of your PlayStation 5.
If the other accessory isn’t working as well, then you may need to send your console in for repair due to a faulty USB C port.
7. You can also try using your PlayStation VR2 headset on another PS5 if possible.
If the virtual reality headset isn’t showing an image when used on another console, then you may need to send the accessory in for repair.