When you try to enable HDR10 or Dolby Vision on your Xbox Series X or Xbox Series S console, then option to do so may be greyed out.
To see how you can make both HDR10 and Dolby Vision be selectable, you can take a look at this troubleshooting guide from Seeking Tech.
1. To start off, we recommend that you verify that your television set or computer monitor supports HDR10 (which may also be referred simply as HDR) and/or Dolby Vision.
2. Depending on your screen, you may also need to manually enable HDR10 or Dolby Vision. We recommend looking in the settings menu of your TV or monitor to see if this option is available.
3. When connecting your Xbox Series X or Xbox Series S to the screen, make sure you use the cable that came with the console.
Thet Series X includes a HDMI 2.1 cable in the box while the Series S includes a HDMI 2.0 cable. Both of these types will provide enough bandwidth to enable HDR10 and Dolby Vision.
4. You should also make sure that you are using the correct HDMI port on your television set. For best compatibility, make sure you plug the HDMI cable into a HDMI 2.0 or HDMI 2.1 port.
5. To see whether or not your Xbox Series console is able to detect the HDR10 or Dolby Vision capabilities of the screen, you can take the following steps:
- Start by going to the Settings app on your Xbox Series X or Xbox Series S.
- From the Settings menu, navigate over to the General tab in the left column and then select “TV & display options.”
- After getting to the “General – TV & display options” menu, select “4K TV details.”
- In the “General – 4K TV details” screen, you should see whether or not HDR10 and Dolby Vision are supported for the screen you are currently using.
6. Updating the firmware of your computer monitor or television set may help resolve its HDR issues.
To update the screen, you need to follow the instructions provided in the user manual or website from the manufacturer.
7. You should also make sure that your Xbox Series X or Xbox Series S has been updated to the latest available firmware as a new release may improve HDR compatibility.
8. If you are using 120 Hz refresh rate, then it may cause the HDR10 and/or Dolby Vision options to be greyed out. In this case, you can try lowering the refresh rate to 60 Hz.
In order to do so, you need to do the following:
- Open the Settings app on your console and then go to “TV & display options.”
- Inside the “General – TV & display options” menu, select “Refresh rate.”
- In the drop-down menu, select “60 Hz.”
9. You can also try disabling several video modes to see if doing so will make HDR10 and/or Dolby Vision selectable.
In order to do so, we recommend taking the following steps:
- Launch the Settings app on your Series X or Series S.
- In Settings, go to “TV & display options.”
- From the next screen, select “Video modes.”
- Inside the “General – Video modes” menu, try to disable “Allow auto-low latency mode” and “Allow variable refresh rate.”
- After disabling both aforementioned modes, see if you can enable the “Allow HDR10,” “Allow Dolby Vision” and/or “Dolby Vision for Gaming” options in the same “General – Video modes” menu.
If the 120 Hz setting is also greyed out on your console, then you can take a look at this troubleshooting guide to see how you can make accessible.