The INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset does not turn on automatically. If you are having problems trying to power on either of these devices, then you can take a look at this troubleshooting article from Seeking Tech.
1. To start off, make sure you are turning on the headset correctly.
To power it on, you need to press and hold the power button located on the right ear cup for at least 2 seconds.
To find out more details about how you can properly turn on, as well as turn off, the INZONE H7 and INZONE H9, you can check out this guide.
2. You can also try recharging your headset.
In order to do so, plug one end of the USB Type-C cable into the US Type-C port of your INZONE H7 or INZONE H9. You should then plug the other end of the cable to a power source.
To avoid any issues when it comes to charging, you should use the USB Type-C cable that came included with the headset.
If done correctly, you should see the charging port display an orange light when charging. Keep in mind that it could around 3.5 hours to recharge the batteries of your wireless gaming headset.
3. If the inner parts of your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset is exposed to liquid, then you may have problems trying to turn it on.
In this case, we recommend that you the device powered off until it completely dries up at room temperature. To find out more about the drying process for these headphones, you can check out this post.
4. Make sure you are withing the appropriate temperature range when turning on your headset.
According to Sony, the recommended operating range is from 0 °C to 40 °C, or 32 °F to 104 °F.
5. You can also try reset or factory resetting the wireless gaming headset.
By doing so, you may clear up any software-related issues that may have been causing the device to not turn on.
To see how you can reset and factory reset the INZONE H7 and INZONE H9, you can follow the steps laid out in this tutorial.
6. If your headset still can’t turn on after trying all of the aforementioned potential solutions, then you may have a dead battery or other hardware related issues.
For additional support, we recommend that you contact Sony.