The LG A2, B2, C2 and G2 OLED televisions come with a Magic Remote controller. If you hare having issues trying to use the remote that came with your TV, then you can take a look at this troubleshooting guide at Seeking Tech to see what actions you can take in order to resolve your issue.
1. The first step we recommend taking is to make sure that there aren’t any obstacles in between the remote and the sensor of your A2, B2, C2 or G2. Otherwise, the objects may interfere with the communication.
If you have a tape on your receiver, for example, then you need to remove it or the signal will be blocked.
2. You can also try moving the remote closer to your television set as the distance between the two devices may be too great for them to properly communicate.
3. Moreover, you need to make sure that the batteries are installed correctly as the positive and negative symbols of the batteries should match the connectors on your remote controller.
4. You can also try replacing the batteries in your remote as the ones you are using could have run out of charge or be damaged.
5. If your LG OLED isn’t currently turned on, then you can try pressing the power button located directly on the TV to see if it can be turned on without a remote.
6. With your TV turned on, you can try pressing various buttons on the remote to see if your A2, B2, C2 or G2 is responding to your inputs.
7. If your remote controller still isn’t working, then you can try pairing it to your television set.
In order to do so, point the remote directly at the TV screen.
Afterwards, press and hold both the Return (BACK) and Smart / Home buttons on the remote at the same time for at least 5 seconds. You should see a message on the TV screen stating that the Magic Remote has been registered for this specific television set.
If the aforementioned button combination does not work, then you can try pressing and holding the Exit button on the remote for at least 5 seconds. If done correctly, you should get a notification on screen saying that the Magic Remote registration has been completed.
8. If none of the aforementioned potential solutions help with your remote issues, then we recommend contacting LG for additional support. You may end up having to send your Magic Remote in to be repaired or replaced.