When using your Sony WH-1000XM5 to receive or make calls, you may have a hard time hearing the person on the other end of the connection. The other person may also have a hard time hearing you.
To see how you can fix these audio issues when using this wireless headset for calls, you can check out this troubleshooting guide from Seeking Tech.
1. The first step you can take, if you can’t hear the other person in the call, is to make sure that the WH-1000XM5 is turned on.
2. You should also make sure that the connected phone is also turned on.
3. If both devices are powered on but you are still running into audio issues, then you can try to increase the volume of your WH-1000XM5.
To do so, you need to swipe from the bottom of the touch sensor control panel to the top. From the uninformed, the touch panel is located on the right ear cup.
You can repeat the swiping gestures to gradually raise the volume level. Alternatively, you can upwards from the bottom of the touch panel and then hold at the top to continuously raise the audio volume.
4. You should also try to increase the volume level of your phone.
5. Make sure you are using either the HFP or HSP Bluetooth profile when connecting your phone to your WH-1000XM5.
6. If you are getting low or muted call audio with HFP, then you can try switching over to HSP.
7. On the other hand, if you are experiencing audio issues when using HSP, then you can try switching to HFP.
8. If the other person can’t hear your voice, then you should make sure that you didn’t mute the microphone on your headset.
9. If you are experiencing audio issues during a video call, then you need to check the audio setting of the video calling application you are using.
If you can’t hear the other person, then the speaker setting of the app should be set to your WH-1000XM5.
If the other person can’t hear you, then you need to set the microphone setting to your WH-1000XM5.
10. You can also try restarting your phone to see if you can get better call audio.
11. You can also reset your headset. If a normal reset ended up not making any difference, then you can restore the WH-1000XM5 to its original factory default settings.
To find out how you can reset and factory reset this Sony wireless headset, you can follow this tutorial.
12. If you still can’t increase the call audio volume for your WH-1000XM5, the we recommend that you don’t use it.
Instead, disconnect the headset from your phone and then use your phone like you normally would for outgoing and incoming calls.