When connecting your INZONE H7 Wireless Gaming Headset and INZONE H9 Wireless Noise Canceling Gaming Headset to a PC or PlayStation 5, you may get low volume or even completely muted sound output.
To fix these audio problems, you can take a look at this troubleshooting article from Seeking Tech.
1. To start off, make sure that the headset, as well as your PC/PS5, are both turned on.
2. You should also make sure that USB transceiver is properly inserted into the USB port of your computer or console.
3. If possible, you can also try using a different USB port. Try to place the USB transceiver at the front of your PC or PlayStation 5 so that there aren’t anything blocking the line of sight between the transceiver and your headset.
4. Try to turn up the volume on your INZONE H7 or INZONE H9.
5. You should also try turning up the volume on your PC or PS5.
6. If your headset is connected to a computer, then we recommend that you look at the sounds settings to make sure that the audio output is coming out of the headset instead of other sources.
For example, the sound output should be set to INZONE H9 – GAME or INZONE H7 – GAME for the game audio as well as INZONE H9 – CHAT or INZONE H7 – CHAT for the chat audio.
7. Furthermore, you can check the in-game or in-app menu to see if there is a setting where you can change the sound output to your wireless gaming headset.
8. You can also check the game and chat volume balance by using the INZONE Hub app on a PC or by using the Settings of your PS5.
In order to adjust the audio balance, you can use the game/chat button located on the right ear cup of your wireless gaming headset.
9. For the chat audio, you can also ask the person on the other side of the session to turn up their microphone volume.
10. You may want to try to pair the headset to the USB transceiver again. In order to do so, you need to take the following steps:
- Make sure that the INZONE H7 or INZONE H9 USB transceiver is connected to your PC or PS5.
- Turn on your PC or PS5.
- Press and hold the connect button on the USB transceiver for a minimum of 5 seconds. If done correctly, you should see the connection indicator on the transceiver repeatedly flash two times in a row.
- With the USB transceiver flashing, turn on your INZONE H7 or INZONE H9.
- The headset will automatically pair and connect to your PC or PS5.
11. Moreover, you can try restarting your computer or PlayStation 5 to see if doing so will get rid of the low or muted audio problems.
12. You should also consider resetting or factory resetting your headset as a potentially fix.
You can check out this guide to see how you can do both of these actions on your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset.