When playing Diablo 4 on your PlayStation 5 or PlayStation 5 Digital Edition console, you may end up seeing the following error message:
“Can’t use this content. Can’t connect to the server to verify your license. Wait for a while, and then try again.”
To see how you can fix this specific licensing problem, you can take a look at this troubleshooting article from Seeking Tech.
1. For the first step, you should make sure that your Blizzard.net account is linked to the PlayStation Network account you used to purchase the game.
You can find out connected accounts on the Battle.net Connected Account page.
It is important to note that you aren’t able to game share Diablo 4 during the Early Access period, which ends on June 6, 2023. After that date, you should be able to game share Diablo 4 with another account on a different PlayStation 4, PlayStation 4 Pro, PlayStation 5 or PlayStation 5 Digital Edition console.
2. If you are sure that you are using the correct PlayStation Network and Blizzard.net account, then you check if you have Console Sharing enabled. You can do so by taking the following steps:
- Press and hold the PS button on the DualSense to bring up the home screen of the PS5.
- From there, select the gear icon that can be found on the top right side of the screen.
- Inside the Settings menu, you first need to select Users and Accounts.
- On the left side of the Users and Accounts. Menu, select Other.
- You then need to select Console Sharing and Offline Play on the right side of the same screen.
- If the Console Sharing and Offline Play screen shows that this feature is currently disabled, then you can try enabling it.
3. You can also try restoring your game licenses. In order to do so, go back to the Settings menu of your PS5. From there, select Users and Accounts > Other > Restore Licenses > Restore.
4. There is a possibility that you the Diablo 4 authentication servers are currently down or suffering from other issues. This can be common when there are a lot of players trying to log into the game.
To see if there are currently any problems with the servers, we recommend that you follow the Blizzard Entertainment North America Customer Support Twitter page.
If the “‘can’t use this content” issue is related to the authentication system, then you won’t be able to play Diablo IV until the servers get fixed by the development team.