When using the 2022 versions of the Tile Mate, Tile Pro, Tile Slim or Tile Sticker, you may experience issues with the Bluetooth tracker not ringing or making any sound.
To see how you can fix these issues, you can check out this troubleshooting guide from Seeking Tech.
1. The first step we recommend taking is to make sure the smartphone or mobile device you are using to track your 2022 Tile Mate, Pro, Slim or Sticker is within range.
For the uninformed, these trackers offer the following Bluetooth ranges:
- 2022 Tile Pro: Up to 400 feet or 120 meters
- 2022 Tile Mate: Up to 250 feet or 76 meters
- 2022 Tile Slim: Up to 250 feet or 76 meters
- 2022 Tile Sticker: Up to 250 feet or 76 meters
Keep in mind that the Bluetooth connection can diminish if there are any solid objects, such as walls or floors, in between the tracker and your phone/mobile device. Other wireless signals may also cause interference with the Bluetooth connection. Last but not least, Bluetooth signals are generally weaker outdoors when compared to indoors.
2. If you have no idea where your tracker is located, you can open the Tile app, select your device and then tap Location History.
You should now be able to see the history of the approximate location of your 2022 Tile Mate, Pro, Slim or Sticker. Tap the location and then the arrow icon on the top right corner of the menu to get directions on the last known location of the tracker.
3. If you believe that you are within the Bluetooth range of your tracker, then you need to open the Tile app on your smartphone or mobile device if you haven’t done so already.
From the front page of the app, tap your Tile device. You should then see a green circle surrounding your tracker.
If the circle is solid green, then it indicates that your 2022 Tile Mate, Pro, Slim or Sticker is within range and is currently connected to your smartphone or mobile device. You can tap the “Ring your Tile” to make a play an audio cue that will help you find its location.
If the circle is dotted green and spinning, then it indicates that the tracker is within range but is currently not connected to your phone or mobile device. In this case, you need to tap on the “Find” option to use the Tile Detector feature. In the next screen, use the outer rings, which will light up when you get closer, as an indicator to get closer to your lost tracker.
If the circle is dotted green and not spinning, then it indicates that you are within range of your lost tracker and is able to connect to it. Simply tap on the image of your Tile to connect. Afterwards, you should be able to use “Ring your Tile” feature.
4. If you still can’t get your 2022 Tile Mate, Pro, Slim or Sticker to ring, then make sure that the Bluetooth connection is enabled on the smartphone or mobile device where you have the Tile app installed.
5. If you are indoors trying to look for your lost tracker in multiple rooms, then we recommend that you wait at least two minutes in each new room to see if a Bluetooth connection can be established before trying to ring your lost tracker.