When trying to use the Tile app with your 2022 Tile Mate, Pro, Slim or Sticker, you may have issues trying to connect to these trackers.
To see how you can fix these Bluetooth problems, you can take a look at this troubleshooting guide from Seeking Tech.
1. To begin, make sure the smartphone and/or mobile device that have the Tile app installed is as closed to the Tile device as possible.
For the uninformed, the 2022 version of Tile Pro has a Bluetooth range of up to 400 feet or 120 meters. The 2022 versions of the Mate, Slim and Sticker have a maximum range of 250 feet or 76 meters.
2. The Bluetooth connection will be weaker outdoors when compared to indoors.
3. Walls, floors and other physical objects will also block the Bluetooth signals.
4. Any nearby wireless device may also cause interference with the Bluetooth connection as well.
5 Extreme temperatures may cause issues with these 2022 trackers. Therefore, make sure that they are used within a range of -10°C to 60°C (or 14°F to 140°F).
6. If you still can’t connect to your 2022 Tile Mate, Pro, Slim or Sticker after moving it closer and getting rid of any potential interference, then the next step we recommend taking is to close the Tile app on your phone or mobile device.
7. Next, we recommend restarting the smartphone or mobile device.
This will refresh your Bluetooth connection as well as clear out any potentially conflicts with other apps and processes.
8. After your phone or mobile device has been rebooted, open the Tile app once again.
9. Wait for at least two minutes for the Bluetooth connection to establish from your phone or mobile device to the 2022 Mate, Pro, Slim or Sticker.
10. If you still can’t connect the app to the tracker, then you can try testing the battery level of your Mate, Pro, Slim or Sticker by pressing the Tile button two times in quick succession. If there is battery life, then a tune should play.
If you don’t hear anything, then you need to replace the battery for the 2022 Tile Pro. To find out how you can swap out the replaceable battery for this lost item locator, you can take a look at this tutorial.
For the 2022 Tile Mate, Slim and Sticker trackers, you need to replace the entire device.
11. If you hear your tracker beeping five times, then it indicates that it still has battery life but can’t establish a connection.
12. If you hear the beeping noise, you can first make sure that the Bluetooth connection on your smartphone or mobile device is turned on.
13. You should also make sure that you enable Bluetooth permissions if you are using an Android phone or mobile device.
If you are using an iPhone or Apple mobile device, make sure you enable Bluetooth permissions for both the Tile app as well as the entire operating system.
14. For the iPhone or Apple mobile device, the Tile app must be opened if you want to connect to your 2022 Mate, Pro, Slim or Sticker.