If you are trying to set up the 2022 Tile Mate, Tile Pro, Tile Slim or Tile Sticker then you may run into issues activating the tracker for the Tile app.
You can follow this troubleshooting article at Seeking Tech to see how you can potentially fix these activation problems.
1. The first step we recommend taking is to make sure that your smartphone or mobile device is compatible with the 2022 versions of the Mate, Pro, Slim or Sticker.
These trackers should work with iPhones and other Apple devices that are running the iOS 13 or later.
For Android, your smartphone or device should be running Android 8.0 or later.
Your phone or mobile device also needs to feature Bluetooth and have the wireless connection turned on.
2. A software update for the application may also help resolve activation issues. So, make sure you keep the Tile app up-to-date.
3. It is also a good idea to update your phone or mobile device to the latest available firmware.
4. Furthermore, you should make sure that the Tile app has the right permission settings.
If you are using the iOS version of the application, then you can tap Settings in the app and then select Permissions Status. If you see a warning icon next to Bluetooth, then tap it. In the device settings screen, make sure you enable Bluetooth permission for the Tile app.
If you are using an Android device, you should able to turn on Bluetooth permission for the Tile app from the system menu. If you have a Google Pixel 6 or Google Pixel 6 Pro phone, for example, you can go to Settings > Apps >See all apps > Tile > Permissions > Nearby devices. In the “Nearby devices permission” menu, make sure that the “Allow” option is selected.
5. If your 2022 Tile Mate, Tile Pro, Tile Slim or Tile Sticker is still not activating, then you can try closing the Tile app. You should also close other opened apps on your smartphone or mobile device as they may be causing conflicts that may result in activation issues with your tracker.
Afterwards, open only the Tile app to see if you are able to activate the Tile Mate, Pro, Slim or Sticker.
6. You can also try restarting your phone or mobile device.
7. Make sure that the Bluetooth connection is working correctly.
To find out how to improve the connection, you can take a look at this guide.
8. You can also simply wait for at least 3 minutes after pressing the Tile button on your 2022 Mate, Pro, Slim or Sticker to see if the activation will eventually go through.
9. If you don’t hear a tune being played after pressing the Tile button on your tracker, then the tracker may have already been activated on another Tile account.
If you bought a used 2022 Tile Mate, Pro, Slim or Sticker, then you need to contact the previous owner and ask them to transfer the Tile activation from their Tile account to yours.
There is also a possibility that your smartphone or mobile device is picking up the Tile trackers you have previously activated on your Tile account. In this case, try to move to a different location together with the new 2022 Tile Mate, Tile Pro, Tile Slim or Tile Sticker and then try again.
10. If none of the aforementioned solutions help with the fixing the activation issues, then we recommend directly contacting the Customer Care Team at the official Tile website to get additional help.