When connecting your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset, you may experience lower than expected audio quality.
To see how you can improve your listen experience with these Sony products, you can take a look at this troubleshooting article here at Seeking Tech.
1. The first step we recommend taking is to make sure that your INZONE H7 or INZONE H9 is not wet.
This is because that, if liquid gets inside your headset, then it may cause the sound output to be distorted. Of course, water can also cause the inner parts to short circuit as well as many other problems.
To find out how you can prevent liquid damage, as well as properly dry these products, you can take a look at this article.
2. You can try playing a different audio, video or video game to see if the sound output from other content sound better.
If the other content features a higher audio quality, then the issue is not related to the headset. Instead, it is most likely due to the media file.
3. Some content will sound worse at higher volumes. If you believe that this is the case, then we recommend that you lower the volume to see if the audio quality will improve.
You can try lowering the headset volume with the dial located on the left ear cup of your INZONE H7 Wireless Gaming Headset or INZONE H9 Wireless Noise Canceling Gaming Headset. Moreover, you can try lowering the volume on the connected device.
If the app or game you are using has an in-app or in-game menu, then you can also check to see if these is a setting where you can adjust the volume.
4. If you are connecting your headset to the other device by using a Bluetooth connection via the HFP or HSP Bluetooth profiles, then make sure you change the codec to A2DP.
In order to do so, look through the Bluetooth menu on the connected device to see if there is an option available where you are able to switch Bluetooth codecs.
5. You can also try changing various settings in the INZONE Hub.
You can download and install this program on your computer. You then need to connect your INZONE H7 or INZONE H9 to be able to start messing with the various settings that may help improve the sound output quality.
6. On the connected devices, you can also try looking at its system settings in order to adjust the audio output settings in order to see if you can fix the low audio quality problems.
7. Resetting or restoring your wireless gaming headset to the factory default settings may also help.
To see how you can perform both of these actions for the Sony INZONE H7 Wireless Gaming Headset or Sony INZONE H9 Wireless Noise Canceling Gaming Headset, you can follow the steps from this tutorial.