If you have multiple eero routers connected, then the device that you are trying to connect to the eero network may not link to the closest router. To see how you can potentially fix this issue, then you can take a look at this troubleshooting guide.
Before we begin, it should be noted that this article is based on the eero 6, eero 6+, eero Pro 6 or eero Pro 6E. With that said, these potential fixes should also apply to the older eero wireless routers as well.
Why your device can’t connect to the nearest eero node
Your device will most likely try to automatically connect to what it determines to be the best router option. The selection is dependent on how the device treats Wi-Fi handoffs and roaming.
While you may still get good internet speeds in some cases, you may see slower speeds in other situations if you are using an eero router that is further away.
How to make your device connect to the closest eero 6, eero 6+, eero Pro 6 or eero Pro 6E
In order to force your device to connect to the nearest eero 6, eero 6+, eero Pro 6 or eero Pro 6E node, you can try doing the following:
1. The first fix you can to try is to refresh the internet connection on the device you are trying to connect to the eero network.
You can do so by restarting the device. You can do so by disabling the internet connection on the other device and then re-enabling again to see if it can connect to the closest node.
2. If you still can’t connect to the nearest eero, then you can try doing the following:
- Restart the eero node that you want to disconnect your device from.
- When the other eero is restarting, move the device closer to the eero node that you want to connect to.
- Your device should now be connected to the closest eero router.
3. You can also try power cycling your eero nodes by unplugging the routers from the power outlet. Afterwards, we recommend moving the device that you are trying to connect to the eero network next to the desired eero node.
Wait for at least 30 seconds after unplugging the router from the power outlets before you plug them back in again.
4. It is also a good idea that you keep the firmwares for your eero routers, as well as the device you are trying to connect to the eero network, all updated to the latest versions. New updates may make it easier to connect your device to the closest router.
5. If you still can’t connect your device to the nearest eero 6, eero 6+, eero Pro 6 or eero Pro 6E node, then we recommend contacting the eero support team to get additional support.