The eero 6, eero 6+, eero Pro 6 and eero Pro 6E support both the 2.4 GHz and 5 GHz wireless frequencies. So, is it possible to switch between these Wi-Fi connections?
You can find out in this guide at Seeking Tech.
2.4 GHz vs. 5 GHz frequency for eero 6, eero 6+, eero Pro 6 and eero Pro 6E
If you are using the 2.4 GHz, then you will get a wider coverage but slower Wi-Fi connection with your eero 6, eero 6+, eero Pro 6 or eero Pro 6E router. If you are using the 5 GHz frequency instead, then you have a shorter Wi-Fi coverage but faster connection.
So, if the connecting device is closer to your router, then it is recommended that you use the 5 GHz frequency. If the connecting device is much farther away, then the 2.4 GHz frequency may end up being the better option. We recommend that you test out both frequencies, if possible, to determine which one is the most suitable when it comes to getting the most stable and fastest internet connection speeds.
Can you disable 5 GHz on your eero 6, eero 6+, eero Pro 6 or eero Pro 6E?
There is currently on way to completely disable the 5 GHz frequency on your eero 6, eero 6+, eero Pro 6 or eero Pro 6E. Instead, your device will automatically determine which frequency to use depending on the device that is connected to the eero network.
If the connecting device supports both the 2.4 GHz or 5 GHz frequencies, then you may be able to switch between the two connection types on that device. By doing so, you should also be able to change the wireless connection frequency to your eero router as well.
How to temporary disable 5 GHz on eero 6, eero 6+, eero Pro 6 or eero Pro 6E
If you are having issues trying to connect a device that uses only the 2.4 GHz frequency to your eero 6, eero 6+, eero Pro 6 or eero Pro 6E, then you can temporarily turn off the 5 GHz frequency by taking the following steps:
1. Start by opening the eero app installed on your smartphone or mobile device.
2. Sign into your eero account if the app doesn’t automatically log you in.
3. After logging into your account, select the Settings icon located on the bottom right side of the screen.
4. Inside of the Settings menu, you need to select Troubleshooting.
5. From the Troubleshooting menu, you then need to select the “My device won’t connect” option.
6. You should then arrive at the “My device is 2.4 GHz only” menu. Here you need to select the “Temporarily pause 5 GHz” option.
7. You then have up to 15 minutes to connect your device to your eero 6, eero 6+, eero Pro 6 or eero Pro 6E router through the 2.4 GHz connection.
8. After 15 minutes, the router to revert to using both 2.4 GHz or 5 GHz frequencies. If you don’t want to wait for the full 15 minutes to pass, then you need to select the Cancel option at the bottom of the screen.