If you used your Amazon Halo View in extreme temperatures, then your fitness tracker may not work properly.
To see how you can prevent, as well as potentially fix, these issues, you can check out this troubleshooting guide at Seeking Tech.
How to prevent Halo View overheating and over-cooling issues
You can take the following steps to prevent your Amazon Halo View from getting too cold or too hot to operate:
1. Make sure that you are using the fitness tracker within the recommended temperature range of 0°C to 35°C (or 32°F to 95°F).
2. When you are not wearing the device, you should also store it within a range of 0°C to 35°C (or 32°F to 95°F).
3. The included charging clip should also be used and stored within the recommended range of 0°C to 35°C (or 32°F to 95°F).
4. Both the device and its clip charger should be stored and used in a well-ventilated environment.
5. Do not recharge your device in very humid conditions.
6. Try not to expose the Halo View in direct sunlight during a very hot day.
What happens if your Amazon Halo View gets too hot or too cold
If you let your Halo View get too hot or too cold, the following events may occur:
1. The fitness tracker may not turn on.
2. You may not be able to recharge your Halo View.
3. The tracker may not function properly.
How to fix Halo View overheating and over-cooling issues
In order to fix overheat and other over-cooling issues for the Amazon Halo View, you can try taking the following steps:
1. If you haven’t done so already, take the fitness tracker off of your wrist.
2. If you are charging the device, then you need to unplug the tracker from the charging clip as well as the charging clip from the USB power source.
3. Take the Halo View, and the charging clip if you were charging the device, to a room that that an ambient temperature within 0°C to 35°C (or 32°F to 95°F).
4. After moving your Amazon Halo View to a room with a more appropriate temperature, you then need to wait for you’re the device to cool down if it was too hot before or heat up if it was too cold before.
5. Once your fitness tracker managed to correct itself into a more suitable temperature, you should be able to use and recharge the device normally once again.